-IT SUPPORT -TROUBLESHOOTING AND CONFIGURATION -CISCO AND SERVER-BASED TECHNOLOGIES -PROCESS IMPROVEMENT -COST REDUCTION -PC / NETWORK ARCHITECTURE
COMMUNICATION AND INTERPERSONAL RELATIONS
Articulate and solutions-focused senior network administrator with proficient ca pacity to simplify complex networking functions across multiple and geographical ly dispersed office locations. Skilled in providing quality customer support and in developing cost and time-saving solutions to installations, enhancements, an d conversions. Solid organizational skills coupled with the ability to successfu lly identify potential issues and organize resources to optimize system performa nce and anticipate major technical issues. Technical proficiency, includes but not limited to: - Cisco: Firewalls and Switches; ASA5520, PIX515e, VPN configuration, Cata lyst 3550G, VLANs, Trunking, Spanning Tree, Load Balancing, all configurations a nd maintenance done through CLI (command line interface). - ESXi/VMware Blade Center hosting 10 servers(Linux and Microsoft), Micros oft Enterprise Server 2003-2008, SQL Server, Windows Update Server, IPCop Server (content filter), Scripting, user setup, IIS, SQL, virus protection and removal, Domino server, Blackberry Enterprise Server, Linux server (CentOS), Linux works tations (Ubuntu) - Access database software, Visual Basic 6, .NET , C++ and C# programming - PCI-DSS Compliance for Level 2 Merchant SELECTED ACHIEVEMENTS - Optimized security capability for Republic Parking System through succes sful conversion of Cisco PIX515e to ASA5520 - Simplified the original 15 external IP addresses that were split among t hree separate /29 subnets into a single /28 block, resulting in lower operationa l costs and more efficient network management - Authored the firewall scripts on both the 20 static VPN connections at t he remote locations of Republic Parking Systems. - Rapidly identified and eliminated threats across the entire spectrum of IT; efficiently managed viruses, internal users, and external penetration attemp ts - Republic Parking System Head Quarters has over 300 main offices that use several satellite offices. As sole Network Administrator, I am responsible for all locations for payroll purposes and all James C. Berry’s companies as well. - Serving as project leader in first configurations for new locations, I t ravel to newly acquired locations to identify, coordinate, and configure an enti re office infrastructure from the ground up. Some of these configurations have i ncluded offices in Seattle, Washington (RPNW Main Office); McAllen, Texas; Louis ville, Kentucky; and Springfield, Massachusetts. PROFESSIONAL EXPERIENCE Network Administrator Republic Parking System HQ Information Technology Depart ment ~ Nov 2006-Present Primarily maintain operational reliability of the entire RPS HQ, including its s ister corporations and all of its 500 locations’ corporations to include Jim Berry C ompany, Walden Club, and Republic Parking North West. Monitor and foster PCI com pliance and manage configuration of servers. - Initiated the development of VPN tunnels for remote locations to connect back to home office Cisco PIX 515e; converted PIX 515e to ASA5520 - Entrusted as the sole network administrator to have access to configure and maintain more than 20 VPN connections - Proficiently completed the conversion of 10 servers to a new blade serve r running ESXi / Vmware - Maintains Active Directory Servers 2003-2008 for the RPS HQ and four oth er sister corporations - Optimized website design as well as maintained www.jimberrycompany.com ( one of RPS’s sister corporations) IT Support Burner Systems International Chattanooga, TN ~ Apr 2004-Dec 200 6 Maintained quality network availability and ensured timely resolution on mainten ance issues of more than 100 client network. - Functioned as PC technician; built, fixed and maintained more than 300 P Cs. - Client satisfaction and quality communications in help desk operations a s confirmed by clients and management. PRIOR EXPERIENCE IT Support / Data Capture National Posters Chattanooga, TN ~ May-Sep 2004 Warehouse Clerk / Data Entry Appliance Parts Warehouse Chattanooga, TN ~ Oct 1997-Dec 1999 EDUCATION Associate of Applied Science; Information Systems Technology - Network Managemen t Concentration Chattanooga State Technical Community College, Chattanooga, TN ~ Graduated May 2 007 Bachelor of Science; Information Technology – Object Oriented Program Design and Mo deling South Univeristy, Savannah Georgia (online) ~ Ongoing CCNA (Cisco Certified Network Associate) & MCSE (Microsoft Certified Systems Eng ineer) Self-study Courses ~ Ongoing