MICHAEL BENNETT

* 1010 Northwest 176th Avenue, Beaverton, Oregon 97006 * 503.804.2448*mbc78852@w

estpost.net
www.Michael-Bennett.net

QUALIFICATIONS PROFILE

Senior management professional equipped with broad-based experience in business

operations. Show paramount efforts in managing profitable business complemented
with remarkable ability in optimizing operational efficiency and productivity. D
emonstrate keen expertise in establishing and implementing effective strategies
and plans to increase sales and customer service levels. Empowering manager adep
t at utilizing out-of-the-box approaches in training and developing employees to
foster team unity toward achievement of corporate goals and objectives. Possess
a keen eye for detail and proven effectiveness to multitask in fiercely competi
tive, challenging, and fast-paced situations.
CORE COMPETENCIES:
==> P/L Management
==> Forecasting
==> Risk Assessment
==> Process Creating and Implementation
==> Quality Control
==> Effective Communication to Senior Management
==> SLA Interpretation and compliance
==> Creation and Delivery of Presentations
==> Start up and Transitions
==> Self Managed

PROFESSIONAL EXPERIENCE

SBM SITE SERVICES: OCT. 2001- SEPT 2010

SENIOR REGIONAL MANAGER * REDMOND, WA 2008-2010
REGIONAL MANAGER * BEAVERTON, OR 2007-2008
REGIONAL MANAGER * THOUSAND OAKS, CA 2005-2007
AREA MANAGER * NASHVILLE, TN 2003-2005
SITE MANAGER * SACRAMENTO, CA 2001-2003
BUSINESS MANAGEMENT AND OPERATIONS:
* Direct and coordinate daily operational aspects of a large janitorial company
focused on customer service / retention, P&L, leadership, and safety performance
* Establish and implement organizational policies and goals to obtain optimum ef
ficiency and maximize profitability
* Instrumental in promoting products manufactured or services to capture new bus
iness opportunities, increase market share, and obtain competitive position in i
ndustry
* Evaluate financial statements, time motions studies, and other performance dat
a to measure productivity and goal achievement as well as to determine areas nee
ding cost reduction and program improvement
* Administer corporate budget activities to fund operations, and increase effici
ency
* Achieve Key Performance Indicators on a daily basis by clearly identify the go
al and then created roadmaps to success
* Work closely with Fortune 100 companies and employ various change and process
improvements
* Supported sales teams as industry expert. Created staffing models, budget plan
s and transition plans for all start ups
SUPERVISION, LEADERSHIP, AND TEAM BUILDING
* Spearhead and mentor more than 400 employees and 18 direct reports to achieve
their maximum potential
* Coordinate hiring and training of employees to enhance overall efficiency and
oversaw various personnel process, such as conducting performance evaluations an
d administering disciplinary actions
* Report directly to the CEO and expertly managed change to direct teams to do t
he same thing
* Forge a highly productive and loyal team to ensure the entire group function a
t effective levels
* Foster a positive working environment and team unity to staff to improve their
profitability and gain ratios
* Vigorously communicate with clients to provide prompt responses to inquiries c
oncerning products and services as well as to address and resolve complaints und
er time constraints

MICHAEL BENNETT PAGE TWO

Career Highlights:
* Rose from rank and continuously promoted from program manager to higher level
position responsible for managing multiple states and numerous customers
* Obtained a customer retention rate of 99.5% by ensuring the delivery of superi
or customer service at all times
* Greatly surpassed employee turnover to 240% below the industry average
* Commended for effectively managing the workplace, thus establishing a record o
f zero injury for four consecutive years
* Administered monthly budget for 10 locations amounting to $3.5M while meeting
or exceeding company goals
* Played a vital role in achieving 22% growth within the region in 2010
* Drastically improved overall profitability by 40% by understanding expenses fo
r both internal labor and supply chain
* Streamlined spending and utilized "Go-no-Go" decision
* Regarded as an expert in achieving +-.01% forecast accuracy for six consecutiv
e years
* Served as an integral part of the team responsible in conducting final contrac
t negotiations with companies like Intel, Microsoft, and Starbucks
* Functioned as the Project Manager and successfully directed 12 start-ups over
the last nine years
* Commended for hiring more than 300 employees and managers, which include inter
nal process writing as well as detail the plans to customers who are receiving t
he services
* Delivered informative presentations to groups ranging from just a few to more
than 50; conducted in Quarterly Business Reviews with clients more than 300 time
s
* Received the following awards during tenure at USAF through demonstration of e
xemplary performance and dedication:
o National Defense Ribbon
o Service Achievement Medal
o Honorable Discharge 1995

EARLIER CAREER

* WAREHOUSE MANAGER * ML Office Services, Sacramento, CA: 1999-2001

Managed the furniture warehouse for our HP account. The warehouse received over
15K items per month and we achieved an inventory accuracy of 99.7%. Managed Ship
ping/Receiving, Inventory, Cycle Counting and customer interface
* OPERATIONS MANAGER / WAREHOUSE MANAGER * IBEX Office Services, Sacramento, CA
1997-1998
Managed a small furniture warehouse. Shipping and receiving. The position grew t
o Operations Manager very quickly and I managed a staff of about 11 employees an
d managed all customer interaction and scheduling/dispatch
* WAREHOUSE LEAD * Nike Inc., Wilsonville, OR: 1995-1997
Led a group of temporary employees in the daily activities of repacking athletic
shoes for outbound shipments. Warehouse shipped more than 1M pairs of shoes per
month.
* SUPPLY CHAIN / PURCHASING SPECIALIST * US Air Force, ND and Europe: 1992-1995
Worked as buyer for both C-5 and C-141 Aircraft parts. Researched and purchased
best price and followed delivery directly to destination. Inventory control of l
arge ticket items that required a Secret Security Clearance.

TRAINING & CERTIFICATIONS

Certified Forklift Trainer | CPR Certified | Completed Seminar on "How to Succes

sfully Manage People"

AFFILIATIONS

Member, BOMA | Member, IFMA | Member, ISSA | Member, MBE

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, PowerPoint, Access, Project, and Publisher