STEPHEN M.

DEMKO
600 Betsy Ross Place ~ Bound Brook, New Jersey
732.261.4520 sd508478@westpost.net

QUALIFICATIONS
Motivated and enthusiastic worker with 7 years of experience exceeding quotas an
d managing operations. Providing excellent customer service to ensure a great cu
stomer experience and handle any issues at first contact. Expertise in developi
ng new business accounts by using brand awareness and strategic product educatio
n. Hands-on professional adept at delivering high sales volume through cross se
ll strategies.. Proficient in MS Office, Netace POS, Vision and I2K billing syst
ems. Recipient of 2006 Winners Circle for exceeding sales goals 115% at Verizon
Wireless, 2006.
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, Lawrenceville, East Brunswick New Jersey 2003 to present
Supervisor, Sales (2006 to present)
* Collaborated with team members and introduced sales techniques along with " be
st practices" increasing revenue.
* Boosted sales with accessories, enhanced services and customer renewals for mu
ltiple kiosk locations.
* Championed brand awareness efforts across new and existing customer base throu
gh product and Verizon Wireless brand education.
* Trained and mentored sales and customer service representatives to enhance per
formance and sales revenue.
* Performed day-to-day management operations including audit "readiness" and inv
entory control.
* Presented daily and weekly status updates along with established goals for sta
ff members; increased incremental business.
Senior Representative, Retail Sales (2006)
* Increased sales revenue for retail store location through strategic techniques
across high tier, data and accessory sales.
* Served as escalation point for customer service and sales team members within
high volume retail location. Applied face to face customer experience from kiosk
environment.
Sales Representative (2004 to 2006)
* Increased sales revenue through new and existing sales development. Exceeded q
uota for net activations, renewals, accessories, and enhanced services.
* Evaluated customer requests and provided wireless solutions to fit budget and
product requirements.
* Developed key sales strategies to boost revenue and support customer service e
fforts in retail and kiosk environments.
* Trained and mentored customer service representatives in product offerings and
service plans.
Customer Service (2003 to 2004)
* Served as point of contact for Verizon Wireless retail customers including ser
vice activations, processing electronic serial number (ESN) changes, and billing
payments.
* Performed day-to-day customer service duties and responded to customer request
s for equipment replacements and price plan changes.
* Provided administration support for retail store operations; cash management a
nd inventory control.
EDUCATION
MONMOUTH UNIVERSITY, West Long Branch, New Jersey
Bachelor of Science, Business Administration, Marketing and Management, 2003