* M.H.A.

graduate with 4 years of experience in ambulatory facilities

* Background in Medical Sciences and in Processes and Operations Improvement In
itiatives
* A thorough understanding of HIPAA regulations and other compliance standards
* Recognized ability to work with diverse clients, excellent communication skil
ls and a positive working attitude
* Advance computer skills while proficient in all Microsoft Windows Application
s, hospital management system, SQL, SPSS
* Multilingual English/Hindi/Gujarati
KEY STRENGTHS

* Project Management
* Process Improvement
* Financial Management
* Project Coordination
* Strategic Thinking
* Excellent People Skills
WORK EXPERIENCE
Clinical Intake Coordinator, Longwood MRI, Boston, MA Jan'10 - Present
* Manage day to day operations, including directing and supervising staff membe
rs; orienting and training new ones; handling pre-certification for procedures u
sing ICD-9 and CPT codes, co-pay and other billing needs
* Working directly with the Imaging Director to provide coordination for all as
pects of referral/admission processes; ensuring smooth operation throughout and
provide outreach services to the referral physicians
* Liaison between referring physicians, radiologist, technicians, patients, ins
urance companies and other staff
* Provide assistance in process improvement initiatives and ensure the highest
degree of patient care is maintained
Project Coordinator Intern, Tufts Medical Centre, Boston, MA May '09 - Aug
'09
* Identified opportunities for operations improvement; Conducted interviews, de
partmental engagements and assessments
* Assessments include: an analysis of process workflow, trends, labor managemen
t and root cause analysis
* Improved product availability via forecasting, monitoring dashboards and Lean
Management principles
* Created a policy & procedure manual for supply chain processes leading to pro
mpt patient care
* Interacted with system leaders and senior administrator to learn hospital ope
rations
Medical Officer and Counselor, Mayflower Women's Hospital, India Mar '07 -
Nov '07
* Managed a team of 2 medical officers and a nurse to provide personal caring a
tmosphere to expecting mothers
* Handled case management for all IVF and IUI patients and initiated use of Ele
ctronic Medical Record (EMR)
* Identified ways to improve patient caring experience and maintain confidentia
lity
 * Conducted pre and post procedure counseling, provided educational materials a
nd assisted pregnancy support
* Collaborated with staff members to make treatment cost effective and efficien
t
* Supported senior management on a wide variety of strategic development and pl
anning initiatives
Intern Resident Doctor, Anand Homoeopathic Medical College, India Jun '
06 - Jun '07
* Participated in evaluating patients, attended outpatient clinics and managed
patients in emergency
* Identified opportunities to partner with community groups to promote various
health campaigns
* Initiated programs, organized fundraising events, managed volunteers to serve
indigent clients
* Delivered medical practicum lecture series for junior students
* Conducted annual pediatric checkups and vaccine administration for a Communit
y School Health Service Program
Clinical Floor Manager, Indian Teleradiology Hub, India Jun '03 - Feb '0
7
* Successfully managed a team of 9 and allocated work to ensure that patient s
ervice levels were consistently met
* Collaborated with front desk, managers, physicians and technical staff to rev
iew performance data and implemented workflow and processes improvements to red
uce wait time for patients by 25%
* Assisted in setting up future strategic plans and service expansion
* Performed Trend and Pattern Analysis to enhance procedures
* Other duties included history taking, pre-and post-interventional check-ups,
counseling and dispensing reports
OTHER APPOINTMENTS

Research Assistant at Suffolk University (08-10) Performed research analysis and

review to make health-care course and website current, interactive and student
friendly* Responsibilities included data gathering, analysis of industry trends
and market share, prediction and its implications* Certified Yoga Instructor (08
-10) at Suffolk University from last three years * Volunteer Administrator(08) i
n Massachusetts General Hospital* Scheduling logistics for volunteers, data entr
y and phone calls * Conducted research and special projects for data collection
and process improvement *Involved in creating a caring patient experience durin
g their escort to designated location* Volunteer Leader(03) at Gujarat Cancer So
ciety * Led anti-tobacco campaign and follow up among high-risk teenagers with a
25% withdrawal rate * Worked with hospices, and other community health centers
to promote awareness about cancer and regular screenings
EDUCATION

Masters in Healthcare Administration at Suffolk University, MA (GPA- 3.7) Jan

'08 - Jan' 10
Bachelor in Homoeopathic Surgery and Medicine at Sardar Patel University, India
(GPA- 3.4) Dec '01 - Jun '07

ACHIEVEMENTS/ ACCOLADES
 * Recipient: 80% graduate fellowship, Suffolk University
* Gold Medalist: Stood 1st in Sardar Patel University, 2006
* Honor Roll: Stood 1st in Homeopathic Pharmacy at Sardar Patel University, 2
003
* Co-Founder: International Healthcare Students Group, Suffolk University
* Country Ambassador: India Representative, Suffolk University
* Professional Affiliation: American College of Healthcare Executives, Institu
te of Healthcare Improvement