PHIL MARLER 702-622-9828

4341 Desert Home Ave, Las Vegas, NV 98085 pmd47120@westpost.net

Professional Profile
I have over twenty years experience in the HVAC industry. As a former service t
echnician I offer in-depth experience in performing and supervising the trouble
shooting, maintenance schedules, repairs and all technical aspects of the indust
ry. As a manager I consistently make conscious, informed decisions to ensure ef
ficiency and cost effectiveness for our customers and our company.
Qualities
Leadership
Communication skills
Coordinating/Prioritizing Skills
Accountability
Customer Relations
Technical Support
Cost conscious
Meeting Deadlines
Education: Universal Technical Institute, Phoenix, AZ 1987
Certificates: Type I,II Refrigeration
Job History:
July 2008-December 2009, Western Commercial Services, Las Vegas, NV, Commerc
ial Service Manager/Service technician
July 2006-July 2008, All Systems, Las Vegas, NV, Commercial/Residential
Service Manager/Technician
November 1991-July 2006, DIVCO INC, Spokane, WA Commercial Service Techni
cian for 10 years. 6 years as Service Manager
October 1990-November 1991, Jacobs and Rhodes Heating and Air Conditioning, Kenn
ewick, WA, Residential/Commercial Service Technician
October 1988-October 1990, Harold Electric, Walla Walla, WA Residential/Comme
rcial Service Technician
Professional Experience
Western Commercial Services, Las Vegas NV
July, 2008 December, 2009
Service Manager/Technician
Responsibilities:
Contract renewals
Customer retention
Coordinate maintenance schedules, service calls, T&M and projects
Research parts and equipment for proposals/techs
Write T&M and project proposals
Address all customer complaints/questions
Truck maintenance
Perform Service calls as needed on exhaust systems, air-conditioning, heating a
nd refrigeration
Invoicing that AR department cannot solve
Observe and solve all quality control issues
Technician reviews/raises
Labor loads and backlog issues
Open ticket reports
New contract start-ups
On-call schedule
Authorize all tool purchases
Review timecards make corrections
Billing for all service reports
Review all T&M, project and contract service reports
Provide technical support
Ensure permits are pulled as needed
Selling of new service agreements
Assist with dispatching
 Taking service calls as needed
Hiring and firing of technicians

All Air Systems, Las Vegas, NV

July, 2006 July, 2008
Service Manager/Technician
Responsibilities:
Contract renewals
Customer retention
Coordinate maintenance schedules, service calls, T&M and projects
Research parts and equipment for proposals/techs
Write T&M and project proposals
Address all customer complaints/questions
Truck maintenance
Perform Service calls as needed on exhaust systems, air-conditioning, heating a
nd refrigeration
Invoicing that AR department cannot solve
Observe and solve all quality control issues
Technician reviews/raises
Labor loads and backlog issues
Open ticket reports
New contract start-ups
On-call schedule
Authorize all tool purchases
Review timecards make corrections
Billing for all service reports
Review all T&M, project and contract service reports
Provide technical support
Ensure permits are pulled as needed
Selling of new service agreements
Assist with dispatching
Hiring and firing of technicians

DIVCO INC, Spokane, WA

November 1991 July, 2006
Service Technician for 10 years, ( commercial only, A/C, chillers, DDC pneumatic
s, boilers, cooling towers etc) 7 years a Service Manager
Accomplishments:
Showed enough leadership and integrity to be promoted to a Service Manager
Effectively and efficiently run a remote office with an annual revenue of $900,
000
Consistently meeting customer deadlines and company objectives.
Responsibilities:
Contract renewals
Customer retention
Coordinate maintenance schedules, service calls, T&M and projects
Research parts and equipment for proposals/techs
Write T&M and project proposals
Address all customer complaints/questions
Truck maintenance
Perform Service calls as needed on exhaust systems, air-conditioning, heating a
nd refrigeration
Invoicing that AR department cannot solve
Observe and solve all quality control issues
Technician reviews/raises
Labor loads and backlog issues
Open ticket reports
New contract start-ups
On-call schedule
Authorize all tool purchases
Review timecards make corrections
Billing for all service reports
Review all T&M, project and contract service reports
Provide technical support
Ensure permits are pulled as needed
Selling of new service agreements
Assist with dispatching
Hiring and firing of technicians