SHEREE EDMONDSON

183 North Creek Trail, Canton, GA 30114

(770) 479-9590 a (770) 980-3888 (work) a (678) 773-3965 (cell) a sed91d7e@westpo
st.net
PROPERTY AND CASUALTY UNDERWRITER/MANAGER
Dedicated and diligent property and casualty underwriter adept at handling multi
-million dollar insurance books and with a strong background in insurance operat
ions management. Skilled change manager with a track record in leading and mento
ring teams to achieve outstanding sales results. Excels at identifying and imple
menting process improvements to increase profitability and business growth. Reco
gnized multiple times for achievements in premium growth and loss reduction.
Risk Analysis and Management a Insurance Underwriting a Commercial Lines/Busines
s Insurance a Staff Training
Business Development a Auditing a Strategic Account Management a Lead Generation
a Problem Solving a Sales
Change Management a Process Improvement a Communication a Revenue Growth a Cost
Control a Marketing Operations a Team Leadership a Client Relations a Coaching/M
entoring
Technical Skills
IRMS a Alstar a Alert a CRS a Eclipse a RIO a PMT a SAGE a NOVA a WSR a IDCM a B
usiness Objects a MS Office
PROFESSIONAL EXPERIENCE
ALLSTATE INSURANCE CO, Atlanta, GA
Operations Consultant, 2009-present
Managed projects, insurance operations, providing field support for Customer and
Enterprise Services. Lead territory comprising half the US for auto issues (IDC
Ms, Corrective Actions, ERW). Served as primary contact for IMAX, Licensing and
ICC/PUC filings. Led initiatives to enhance effectiveness of client billing syst
em for customers.
Key Achievements
* Lead compliance and discretionary projects related to ABI Line 11 policies.
* Reduced handling time and costs for ICC/PUC filings by indentifying and implem
enting improvements in processes and leveraging web services to drive efficiency
.
* Cut operating expenses for Commercial Operations Center by 39%+.
Subject Matter Expert, Work Stream Pilot Program, 2008-2009
Contributed to commercial departments Small Business Customer Center (SBCC) work
stream pilot (temporary assignment). Traveled extensively to South Barrington o
n a weekly basis, working long hours to successfully manage aggressive time line
s within an extremely fast-paced environment.Tracked and reported on work-stream
progress. On-boarded project participants and worked cross-company to ensure ex
istence and successful functioning of infrastructure, technology and licensing f
or launch and future build-out.
Key Achievements
* Created sales scripts for use by SBCC participants when working with agents.
* Devised on-boarding packages to gain buy-in from participating agents.
Department Manager, 2003-2008
Managed the transition and integration of the Atlanta Commercial Operations Cent
er (127 staff) from Regional Commercial Centers to Agency and Customer Support m
odel. Liaised and communicated with upper management, internal and external clie
nts, creating and nurturing productive relationships with client organizations.
After completion of the transition, led a department of approximately 157 staff
with an annual budget of $10M+.
Key Achievements
* Successfully kept high employee morale during integration phase while maintain
ing positive client relationships.
* Assessed and updated Policy Processing and Customer Service agreements company
-wide.
* Assisted with the implementation of marketing and growth initiatives for comme
rcial clients.
Territorial Underwriting Manager, 1998-2003
Established and delivered excellence in insurance business growth, risk auditing
and management, competitive analysis and lead generation. Developed classroom a
nd webinar training on pricing for agents and colleagues, working across teams t
o ensure suitability of material created. Fostered strong relationships with sal
es management.
Key Achievements
* Exceeded goal for ARCC net written premium by almost $3M in a single year.
* Contributed to an overall 3.2 point improvement in the Calendar Accident Year
Loss Ratio (from 43.3 to 40.1); ratio for my team was 37.5.
* Engineered 90.8% agent participation in Commercial lines.
* Recognized for contribution to profit growth in three consecutive years.
LICENSURE
Property and Casualty license
Testing for Life and Health (2010)