NANCY E.

SIEGEL 53 North Central Street - Peabody,

Massachusetts 01960
781.696.6320
nsd94308@westpost.net
Driving productivity, efficiency & profitability

PROGRAM EVALUATION - CUSTOMER SERVICE - OPERATIONS

Policies Processes Systems Partnerships
Grants Budgets Accounting Relationship
Management Quality Assurance Human Resources
Regulatory Compliance Marketing inspire trust and confidence.
Engaging presenter, skilled negotiator and polished relationship
builder.
CAREER TRACK
EXECUTIVE DIRECTOR 2004 - Present
Emeritus Corporation (NYSE:ESC) / Harborlight Tewksbury / Beverly,
Massachusetts

Deliver energy, insight, acumen and organizational leadership

vital to meet unit revenue and profit goals for ONE OF THE LARGEST
NATIONAL PROVIDERS of assisted living and memory care services to
seniors. Formulate and drive marketing strategy. Define operational
targets and set priorities in collaboration with managers of 7
departments. Recruit, train and manage staff. Execute accounting and
reporting; analyze markets, income and expenses. Maintain licensing,
other regulatory requirements and compliance with corporate
directives.
*
MAXIMIZED occupancy, REVENUE AND PROFITABILITY in each of 4 years;
cultivated PARTNERSHIPS with professional organizations and
associations that GENERATED NEW BUSINESS. (2006-2010)
*
Attracted talent; DESIGNED TRAINING programs and motivated a
high-performing team of 37 with a HIGH RETENTION rate.
*
Appointed by the _Emeritus _regional office to prepare locations
throughout the Northeast for state surveys.

*
Produced high occupancy for the _Harborlight House_ assisted living
program for a low-income market; secured a $36,000 grant in 2005;
co-chaired a regional industry council. (2004-2006)
OPERATIONS MANAGER 2000 - 2004
Avon Foundation Boston, Massachusetts

Directed development of infrastructure, policies and processes

required for administering daily operations of a comprehensive
healthcare services program. Hired and supervised a multidisciplinary
staff in clinical and support activities. Designed and trained staff
on workflow, business processes and information systems to optimize
efficiency.
_ _
*
ESTABLISHED a Comprehensive Breast Health Center at Massachusetts
General Hospital, which targeting an underserved population.
*
Helped develop ELECTRONIC APPOINTMENT SCHEDULING; trained staff on a
tablet DATABASE TOOL to track patient histories.

*
Coauthored the paper, "Prevalence of family history of breast and
ovarian cancer in a single primary care practice," published in _The
Breast Journal_ in 2003.
MANAGER / EXECUTIVE ASSISTANT / RESEARCHER 1995 - 2000
Lahey Clinic Peabody, Massachusetts

*
Developed an INNOVATIVE, LARGE-SCALE PROGRAM to identify high risk
subjects for breast and/or ovarian cancer for the Breast Center and
Risk Assessment Clinic.

*
Named to a NATIONAL PLANNING COMMITTEE; organized community
conferences and lectures; supervised research assistants, a genetic
counselor, data entry specialist and interns.
PREVIOUS POSITIONS INCLUDE:
MANAGER / DEPARTMENT ADMINISTRATOR'Massachusetts General
Hospital - Boston, Massachusetts _Established protocols for procedure
approvals with insurance companies._

LEARNING CREDENTIALS
BACHELOR OF ARTS IN BUSINESS ADMINISTRATION - _Summa cum laude_

Endicott College Danvers, Massachusetts

SOFTWARE PROFICIENCIES
Microsoft Office: Word, Excel, Access, PowerPoint / Accounting /
Reporting / Database programs

REFERENCES And further data PROVIDED UPON

ESTABLISHMENT OF MUTUAL INTEREST