MEG HANSEN KING

99 Greenbrook Court, New Hope, PA 18938

Home: 215-862-0788 a Cell: 215-622-3913 a mkda87ae@westpost.net
SUMMARY OF QUALIFICATIONS
A results-driven professional with Sales, Account Management and Management expe
rience. Notable accounts include NLRB; U.S Trustees; Cadbury; Hughes, Hubbard &
Reed; H.I.G Capital; Texas DIR; DLA Piper; DEX ONE; Federal Mediation & Concili
ation Service; Meritas; and Northwestern Mutual
a Professional, personable, motivated, and able to effectively learn business sy
stems quickly and independently
a Solid understanding of both sales and operations
a Strong written and verbal communication skills
a Experienced in developing relationships and establishing rapport at all busine
ss levels

COMPREHENSIVE PROFESSIONAL EXPERIENCE

Glowpoint, Inc Hillside, NJ
Account Manager - 08/05 a" present
a Met 2010 sales quota by 6/30/2010
a Received annual award for most renewals 2008 and 2009
a Consistently exceeded monthly sales quotas
a Maintained and up sold current customer base and followed up with leads / refe
rrals
a Proactively contacted existing customer base to help reduce churn from 13% to
3%
a Helped shape integrated solutions by collaborating with R&D and engineering
a Developed and maintained relationships within named accounts
a Provided end-to-end management of customer accounts, including on-boarding, tr
aining, contract negotiation, reporting, and billing resolution
VIDITalk. a" New York, NY
Program Manager, 04-03 a" 8/05
a Met or exceeded sales quotas
a Delivered all post sale interface and up selling with Channel Partners and Res
ellers
a Responsible for expansion of existing client base and all aspects of customer
service
a Demonstrated ability to establish rapport and identify and successfully negoti
ate sales opportunities
Project Manager a" Project Video Connect (PVC)
a Managed all aspects of PVC a"
o Identified appropriate locations and secured participation commitments
o Delivered equipment, provided training
o Provided customer service
o Developed promotional material
o Monitored participation
o Liaised with program sponsors and provided ongoing support
MERRILL LYNCH - Hopewell, NJ
Assistant Vice-President - 9/87 a" 6/02
International CA Training & Development Manager (2/01 a" 6/02)
a Responsible for all aspects of International Client Associate Training and Dev
elopment a" Recruiting, training and placement
a Developed content for CA Training Material
a Developed and delivered CA "Strategy for Success" for Web Site
a Oversaw all aspects of the CA Council to Management
o Including annual meeting, monthly conference calls, and day to day employee re
lations
o Acted as liaison to Business Units to pro-actively respond to customer service
issues
o Presented Program Overview at 2002 International Management Conference in Gene
va, Switzerland

Call Center Customer Service Training Consultant a" Somerset, NJ (11/99 a" 2/01)
a AECR Certified (Achieving Extraordinary Client Relationships)
a Obtained aBranch Officea related Training Certifications
o New Hire Orientation, Time Management, Securities Training
a Developed and delivered training for District Programs for Branch and Home Off
ice Operations Personnel
a Coordinated and delivered semi-annual training programs for Service Managers
National Management Development Program (NMDP) Manager - Somerset, NJ (6/97 a" 1
1/99)
a Created brochures describing the National Management Development Program
a Recruited Candidates from across business units
a Managed Assessment Panels for eligible candidates
a Developed training curricula for NMDP participants
a Customized development plans for NMDP participants based on assessment results
a Managed Succession Planning for Service Managers
a Created a cost containment initiative, realizing an annual savings of $94,00
Supervisor of Client Associates - Washington, DC (5/93 a" 6/97)
a Responsible for all aspects of managing 60 Client Associates in Washington, DC
District Office
o Included recruiting, hiring, training, reviewing, supervising and firing
Financial Consultant - Tyson Corners, VA (9/87 a" 5/93)
a Developed asset base of $24 million, including High Net Worth Individuals and
Corporate Clients
a Increased production by 51% during one six month period
a Presented seminars on retirement and estate planning, long term health care an
d education savings plans
ROSENTHAL JAGUAR - Arlington, VA
Sales Consultant a" 2/85 a" 9/87
a Produced $12 million in Jaguar sales in 18 months on a 3 person team

EDUCATION AND PROFESSIONAL DEVELOPMENT

BA a" English - Radford University, Radford, VA
NASD a" Series 7

SKILLS
Sales / Account Management Collaboration / Negotiation
Rapport Building / MS Word /
Recruitment / MS Excel
Employee Training & Development / MS PowerPoint
Conflict ID & Resolution / SalesForce, CRM