Escolar Documentos
Profissional Documentos
Cultura Documentos
Sept 2000 - May 2004 Project Based Trainer, Perfect Access Speer
Washington, DC
* Delivered software training to attorneys and support staff at
major law firms throughout the US, Canada and Europe
Nov 2000 - May 2001 Legal Secretary/New Hire Trainer, Goodwin Procter
LLC Washington, DC
* Performed various secretarial duties for 2 partners and 2
associates
* Created a weekly newsletter for the firm's clients and satellite
offices
* Trained new hires and performed desk side support for attorneys
and staff
Mar 2000 - Nov 2000 Software Support Specialist/Trainer, Baker
Hostetler, LLP Washington, DC
* Trained attorneys and staff and conducted help desk support duties
* Created special projects using VBA and Access to automate
templates for pleadings, contracts, and estate planning forms for
attorney/staff client support activities
* Performed network administration duties including creating
security ids, performing weekly server backups and setting up user
profiles, as required
Nov 1999 - Mar 2000 Document Conversion Specialist, Pillsbury Madison,
LLP Washington, DC
* Converted and reformatted WordPerfect documents into MS-Word using
DocXTools
Jan 1998 - Nov 1999 Help Desk Supervisor/Trainer, London Drugs Limited
Vancouver, BC Canada
* Installed and trained help desk support software Magic, Microsoft
products, and custom designed software
* Designed and developed an online documentation system for help
desk software products
Nov 1996 - Jan 1998 Project Manager, Malaspina University-College
Nanaimo, BC Canada
* Developed proposals, established curriculum criteria, and
developed training materials for federally and provincially funded
re-employment programs
* Supervised instructors, planned and monitored training budgets,
recommended software and hardware for purchase
* Delivered training to unemployed workers as needed
May 1994 - Nov 1996 Training Center Coordinator, Concise Systems
Corporation Nanaimo, BC Canada
* Developed and managed all federally and provincially funded
re-employment training programs
* Facilitated re-employment workshops
* Developed training schedules, hired instructors, delivered
train-the-trainer sessions, created training materials and
coordinated the activities of the Training Center
* Determined Training Center materials needs and purchased hardware,
training materials, and software for the center's projects
June 1988 - May 1994 Training Coordinator, Chevron Canada, Ltd.
Vancouver, BC Canada
* Coordinated the activities of trainers
* Developed custom training materials
* Trained trainers and staff
* Coordinated the Help Desk activities
1981 - June 1988 Financial Software Support Analyst, First City Trust
Vancouver, BC Canada
* Coordinated the activities of data processing and accounting
personnel
* Trained accounting personnel to use computerized accounting
systems
* Created and maintained user's guides and training materials
REFERENCES:
Faith Britt (803) 984-4623
Nana Adom (240) 678-8170
Beth Burt (919) 943-7288
Rosalyn Otieno (301) 437-2707
Marilyn R. Downing Page 4
MARILYN R. DOWNING
CELL: 202-281-0024
[1]dmdb7c18@westpost.net
References
1. mailto:dmdb7c18@westpost.net