Keith Hartman

3041 E. 3rd St., Unit 1

Long Beach, CA 90814
Cell (562) 685-6220
khde4aa6@westpost.net
LEADER IN SALES AND OPERATIONS
Seeking a position requiring a team oriented, customer focused, and creative pro
fessional committed to excellence both in both sales and operations. Strengths
include leadership skills necessary to manage others, implement corporate progra
ms and protocol to achieve individual and business goals. Inherent ability to e
stablish and maintain strong relationships with both internal and external custo
mers.
Skills, Talents and Abilities
* Experienced home based Account Manager for seven years that provided financial
service training to automotive finance managers throughout 5 western states.
* More than four years as an outside sales consultant B2B specializing in automo
tive finance and lease programs designed for commercial and municipal fleets cla
ss 3-8, daily rental and livery operators.
* Engaged in industry trade shows to generate new customer leads and prospects.
* Delivered, negotiated and collected all necessary legal documents for customer
s execution.
* Five years plus supervisory experience for up to eight employees overseeing cu
stomer service and establishing a climate of motivation and opportunities throug
h coaching, counseling and cross training.
* Successfully liquidated at-risk consumer and commercial vehicles through natio
nal auctions for maximum proceeds.
Professional Experience
Ford Motor Credit Company 10/1993 - 02/2009
Dealer Account Manager, Consumer 2008 - 2009, San Diego, CA
* Retained the business of three at-risk wholesale floor plan and mortgage Ford
dealerships totaling $6MM.
* Launched new finance programs through ongoing product presentations for 10 For
d Dealerships.
* Increased off-lease vehicle purchases by dealers prior to auction by 30%.
Dealer Account Manager, Commercial 2002 - 2004 / 2006 - 2008, Los Angeles, Orang
e, San Diego, CA
* Generated credit lines for end-users in excess of $40MM through product presen
tations and closing techniques.
* Coordinated all brand remarketing initiative with 32 Ford dealerships on comme
rcial lease finance products producing a 94% success rate.
* Successfully liquidated a closing truck dealership and reduced potential losse
s from $2million to $1.4million.
Volvo Car Finance, Consumer - 2004 - 2006, CA, AZ, HI, NV, NM
* Managed employee training and system migration of CreditWeb to RouteOne at 34
dealerships.
* 100% success rate of automated lease return signature pad process for 34 deale
rships.
Dealer Services Funding Supervisor, 1999 - 2002, Orange, CA
* Supervised a funding department of six employees.
* Performed daily audits on a minimum 10% of funded contracts to ensure regulato
ry and procedural compliance.
* Successfully managed two office migrations by implementing processes for seaml
ess funding disruption.
Customer Service Supervisor, 1997 - 1999, Orange, CA
* Supervised a collections department of eight employees responsible for branch
loss mitigation and customer service.
* Managed portfolio of delinquent loans to ensure collection tools were exhauste
d and averaged 1.5% delinquency ratio.
* As Idea Process Branch Coordinator, motivated employees and increased branch p
articipation from 0 to 54%. Branch was awarded 1st place winner out of 8 nationa
l centers for overall annual cost saving of $1.8M.
Credit Analyst, 1994 - 1997, Orange, CA
* Analyzed financial statements, tax returns and credit reports to determine eli
gibility for prime and sub-prime applicants.
* Promoted to dedicated Livery analyst for the Southwest region.
* Administered and analyzed dealers capital loans, mortgage and wholesale floor
plan to determine credit worthiness.
Customer Service Representative, 1993 - 1994, Orange, CA
* Utilized negotiation skills to resolve loans > 45 days delinquent and used all
tools available to locate skip customers and at-risk units.
* Performed field investigations at customers' residence or place of business to
resolve delinquency.
Schools First FCU (formerly OCTFCU) 08/1993 - 10/1993
Member Service Representative, Santa Ana, CA
* Cross-sold and promoted consumer loans, mortgage loans, checking and savings a
ccounts in a high volume call center to over 100+ members per day.
* Demonstrated ability to successfully interview applicants for personal loans a
nd credit requests.
* Experienced in financial audits and transactions associated with member accoun
ts.
Smart Financial FCU (formerly First Educators FCU) 07/1991 - 06/1993
Member Service Representative II, Houston, TX
* Cross-sold and promoted Credit Union programs and products while providing exc
ellent customer service in the member service department.
* Experienced teller in both lobby and drive thru operations.
Computer Skills
Skilled in MS Office, Word, Excel, Outlook and PowerPoint. Knowledgeable with DF
, RouteOne and Salesforce.com.

Education
BS Degree, 1992
University of Houston, Houston TX
AA Degree, 1989
San Antonio Jr. College, San Antonio, TX