Senior Manager/General Manager

____________________QUALIFICATION HIGHLIGHTS____________________
* Directed customer relations, sales promotions, supplies ordering and equipment
maintenance. Hired, trained and scheduled staff.
* Increased productivity for my store, increased profitability while minimizing
inventory loss.
* Boosted daily customer count from 20 customers per day to 32.
* Sales incresed from $389K in 2006 to a projected $510K for calendar year 2010.
____________________CORE COMPETENCIES____________________
Supervision.
* Supervised all daily adminstrative functions of 28 Marines during pre and post
deployment operations. As platoon sergeant, it was my responsibility to ensure
all Marines had their administrative, medical and dental records updated prior t
o deployment.
* Responsible for the production and distribution of all Communications Plans to
all senior staff officers as well as subordinate units.
* Recognized for superior performance of duty and was awarded NCO of the Quarter
Certificate of Commendation
Customer Relations.
* My store has the highest Customer Satisfaction Score out of 50 stores in the c
ompany
* I am able to read a customer or potential customer when I first meet them
* Received the company's award for Highest Customer Satisfaction 3 years in a ro
w
Operations Management.
* Reduced labor expenditure and increased sales through improved roster schedule
and marrying of individuals with roles, calling upon unique, individual strengt
hs.
* Able to "put my aces in their places". The result has been an 11% increase in
sales for calendar year 2010.
* Highest percent increase in sales in the last quarter (3rd Qtr) out of 50 stor
es within the organization.
____________________PROFESSIONAL EXPERIENCE____________________
2004 to Present - Store Manager
Jiffy Lube, Fallon, NV
1986 to 1999
United States Marine Corps
____________________EDUCATION____________________
2010 - M.S., Information Systems
Almeda University, Boise, ID
Graduated with Distinction
2008 - B.S., Information Systems
Almeda University, Boise, ID
Graduated with Distinction
1986 - H.S.
Monsignor Bonner High School, Drexel Hill, PA
____________________SKILLS____________________
* Office Administration
* Problem Resolution
* Financial Management
* Coaching and Motivating Staff
* Lead by Example
____________________TRAINING____________________
Non-Commissioned Officers Basic Course
Leadership School. Graduated in the top 10 of Class 2-89 with a 96.421%.
Schools Command, Iwakuni, Japan
1988 to 1988
____________________HONORS____________________
Navy/Marine Corps Achievement Medal
US Marine Corps, Camp Pendleton, CA
1992 to 1993
Navy/Marine Corps Achievement Medal, second award
US Marine Corps, San Diego, CA
1996 to 1997