Fred Wilson

43456 Dodaro Drive

Temecula, CA. 92592
951-240-0295
fwd1cedf@westpost.net
Professional Profile
Highly motivated professional with a record of success in sales and operational
retail management at the store level. Creative merchandiser with the ability to
drive customer service and sales, inspire a team of associates, improve morale,
resolve conflict and consistently exceed sales and profit goals.
- Customer service - Ensures quick response and friendly customer service to pr
ovide customers with an exceptional shopping experience. Resolves customer prob
lems efficiently and tactfully. Demonstrates proficiency in selling skills of p
roducts and services with the ability to move throughout all areas of the store.
Proven ability to take care of and direct customer traffic through associates.
* Sales - Solid background maximizing sales through merchandise presentation, p
lanning and forecasting sales strategies, inventory management and the effective
management of associates. Develop planned activities to ensure merchandise and
operational activities are completed timely. Proven ability to meet sales and pe
rformance goals with measurable results.
* Team building - Decisive team leader with experience training, coaching and d
eveloping associates. Motivates and inspires associates to excel by setting a cl
ear understanding of vision and goals. Provide effective supervision of associat
es to give timely constructive feedback for development. Proven leader by exampl
e to drive team performance and exceed sales goals.
* Management - Accomplishes work in a timely manner by developing and planning
activities and effective management of associates. Anticipates and responds to c
hange through creative problem solving. Writes effective schedules and flexes st
aff to accommodate the needs of the business. Strong business acumen and knowled
ge of P&L components. Proven ability to handle multiple tasks and meet deadline
s.
Experience
Home Depot Inc - Murrieta, CA
May 1994 - Present
Operations Manager
Provides outstanding customer service through proper scheduling, maintaining ad
equate staffing levels and associate training and development in my assigned dep
artment. Oversees operations within a retail store. Directly responsible for ach
ieving store P&L budget. In charge of maintaining appropriate inventory levels,
controlling shrink and maintaining a safe work environment. Previously I was sal
es and specialty manager with direct responsibility to make sales budget with pr
oven success.
Home Base Inc - El Cajon, CA
Feb 1987 - May 1994
Department Manager
Provides outstanding customer service through proper scheduling, associate trai
ning and development. Responsible to meet sales goals through report analysis, p
romote suggestive selling techniques, special order sales, installed sales, fore
cast and develop strategies for making sales and profit goals with measurable re
sults. Additionally in charge of maintaining adequate inventory levels and contr
olling shrink losses.
Education
Associate Degree - Administration of Justice
Grossmont college, La Mesa, CA.