_JEFFREY R.

LINDSTROM_
45925 Pullman Ct, Sterling, VA 20164
Cell: 540.687.1331 jle3346c@westpost.net
Program Manager with over seventeen years of experience, specializing
in project management, infrastructure management, all aspects of
technical implementations, user and customer interface, help desk
support, team building, and adult education. As an employee and
contractor, had the opportunity to learn and work in a variety of
complex and highly respected companies and Federal Agencies in the DC
Metro Area. Strategic thinker and accomplished leader of global teams.

DISTINGUISHED AND ACTIVE VOLUNTEER FIREFIGHTER AND EMERGENCY MEDICAL

TECHNICIAN FOR OVER TWENTY-FIVE YEARS. HELD VARIETY OF POSITIONS,
INCLUDING FIRE OFFICER, DUTY FIRE CHIEF, FIRE & RESCUE INSTRUCTOR FOR
BOTH FAIRFAX AND LOUDOUN COUNTY. INCIDENT COMMANDER OF MULTIPLE
INCIDENTS TO INCLUDE INCIDENT SAFETY OFFICER AT THE PENTAGON ON 9/11.

Areas of Expertise
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Program Management
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Project Management
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IT Infrastructure Management
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Help Desk Management
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Data Center Management
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Customer Relationship Management
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System Architecture/Design/Build
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Dynamic Situational Leadership
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Personnel Management
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Adult Learning/Strategic Training
9/2010 a" PRESENT
TEK SYSTEMS
SENIOR CONSULTANT
 PROJECT MANAGER II, FANNIE MAE PROJECT QUALITY OFFICE
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Subject Matter Expert in managing application development projects
using a disciplined Software Development Lifecycle (SDLC).
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Analyze project activities, deliverables and project team practices
to assess whether the project is meeting established quality criteria
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Create and manage communications, facilitate meetings and training
sessions between the PQO and the BU's
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Develop coordinate and facilitate courses for SDLC Training Sessions
for Business Units adopting the SDLC
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Assist BU's in understanding IT Controls, enterprise standards and
industry best practices related to delivery of technology projects
11/2008 a" 08/2010
SAVVIS
PROGRAM DIRECTOR
*
Identified best practices, cost savings, and business development
for $12M program
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Owner of overall strategic vision between Savvis and P&G
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Led a global team of 30 members with presence in multiple U.S.
locations, UK, and Singapore
*
Designed strategic technical direction for all Procter and Gamble's
Global Web Design hosting through implementation utilizing the ITIL
Framework
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Produced change management process for both operational and
contractual changes
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Created communication plan for internal groups, executive sponsors,
and P&G executives
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Managed contract renewal activities for all major programs in the
directorate
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Partnered with SAVVIS delivery groups on P&G's behalf to ensure
seamless delivery of consulting and managed services
*
Managed projects requiring executive coordination from inception to
delivery
04/2005 a" 11/2008 CONSULTING ENGAGEMENTS
PROJECT MANAGER II, US CUSTOMS AND BORDER PROTECTION 09/2008 a"
11/2008
* Led project teams to complete multiple complex projects on a
simultaneous timeline.
* Developed project scope, objectives, role/function design, and
schedule for each project.
* Held responsibility for all aspects of the team including
management reporting, budget, hiring/termination of team members,
project growth, marketing of new technology, and follow-on business
acquisition.
SENIOR TECHNICAL PROJECT MANAGER, SUN MICROSYSTEMS, HPC
IMPLEMENTATION 04/2008 a" 09/2008
* Managed all logistical aspects of HPC Deployments at customer
locations within the U.S. to include budget, customer relationships,
resources, and timelines to ensure a successful delivery
* Gathered and controlled requirements for all technologies and
infrastructure deployments
* Functioned as a management consultant to the executive leadership
and customer project teams providing best practices, guidance, and
policy need/creation
* Mitigated Risks, Issues, and Action items surrounding the
implementation of Sun Grid using xVM Ops Center, SuSE Enterprise 10
Senior Project Manager, Fannie Mae 01/2006 a" 12/2007
* Lead Project Manager for both Business and Technical aspects of
the SDLC for the Restatement, Catch Up and Get Current phases
* Lead, designed and implemented operational policies, procedures
and directives ensuring successful execution of Change, Defect, and
Document Management.
* Implemented the use of ClearQuest as a tracking and ticketing tool
* Tracked to the master project via Microsoft Project Server and
Project Web Access
* Ensured compliance with all IT SOX regulations and managed the
Quality Gate process
Technical Manager, Sun Microsystems Sun Grid Project 04/2005 a"
12/2005
* Responsible for all logistical aspects to the Sun Grid Deployment
in the U.S.
* Responsible for all customer inductions from a Project Management
perspective for all U.S. Grid locations
* Managed all day-to-day Data Center Operations to include the
System Admin Team, Network Admin Team, and SAN Admin Team.
* Created all data center practices, procedures, and policies used
in the Sun Grid data centers globally
02/2004 a" 04/2005 Nextel Communications
PROJECT MANAGER, ENGINEERING & OPERATIONS SUPPORT
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Supported the Engineering & Operations Safety Initiative through the
E&O Safety Committee
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Designed a Record Retention Policy for E&O in conjunction with the
Nextel Records Retention Manager and serve as the E&O Records
Coordinator
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Provided support to the ISO 9001:2000 Management Representative in
the continued improvement and management of the Process Improvement
Design Quality Management System to ensure continued UL Registration
in ISO 9001:2000
12/2003 a" 02/2004 NORTHROP GRUMMAN
MANAGER, PROJECT MANAGEMENT & PLANNING
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Provided direction to subordinates based on general policies and
management guidance
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Functioned as an advisor to a unit regarding tasks, projects, and
operations
10/1999 a" 12/2003 ORACLE CORP.
TECHNICAL LEAD / IT ENGINEERING, NORTHERN REGION
* Led project teams supporting 4000 end users in Tier 2 and 3
Desktop Support, LAN/WAN Engineering, and Telecom
* IT Project Manager for Oracle World, and Oracle Apps World Trade
Shows
* Provided leadership and technical guidance to an IT Engineering
Team
* Involved in general management, scheduling, regional report
generation and review process for the team
02/1997 a" 10/1999 HEALTHSCRIBE INC
SENIOR TECHNICAL ANALYST
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Team Lead, Configuration Management and Technical Services Manager
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Build, configure and manage all Windows 95, NT4.0 Workstations and
Servers
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Plan and coordinate the purchase, installation, and implementation
of personal computer hardware and software according to department
standards and procedures
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Responsible for the setting, implementing, and managing business
standards within an NT4.0 and Windows 95/98/2000 environment
HARDWARE EXPERIENCE
OPERATING SYSTEMS & SOFTWARE APPLICATIONS
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Servers, Desktops, and Laptops
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Intel & AMD based systems
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X64
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SCSI, IDE & SATA configurations
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Router configuration experience
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Network layout and cabling
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WiFi Design and Development
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Microsoft Windows Operating Systems
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Microsoft Office Suite
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Star Office, Open Office
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Apple OS X
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Share Point
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Network Backup Architecture
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Rational ClearCase & ClearQuest