JUNE 2005

Background Information

Microsoft Europe, Middle East and Africa

Contact Details

EMEA Headquarters
Microsoft EMEA
Cœur Défense, Tour B, 37e étage
100, Esplanade du Général de Gaulle
92932 Paris La Défense
France

Phone: +33 1 70 99 10 00
Website: www.microsoft.com/emea/

Microsoft EMEA Press Office

Phone: +44 870 2430515
E-mail: emearesponse@wagged.com
Website: www.microsoft.com/emea/presscentre/
 Contents
Section Heading

The Company 4

Microsoft EMEA Leadership Team 7

Microsoft Facilities in EMEA 8

Industry Issues in the Region 10

Key Milestones 15

Facts and Figures 17

Executive Biographies 18

Subsidiaries and Offices 22

JUNE 2005 3
 The Company

At Microsoft, we create software that helps people and organisations realise

their potential.

Microsoft Europe, Middle East and Africa (EMEA) is a division of Microsoft Corp. that
encompasses over 60 local offices and delivers products and services in 139 countries
across the region. Led by President Neil Holloway, Microsoft EMEA sets the direction
of the company in this vast and varied region, oversees subsidiary operations, and is
responsible for a range of business functions including research, product development
and distribution, and partner support. An industry leader, Microsoft also emphasises
corporate responsibility and community participation. The company engages with all
levels of government and academia and supports numerous programmes for social and
economic development.

Microsoft’s commitment to the region is further reflected in the more than 13,000
Microsoft employees in EMEA, 200,000 resellers, 37,000 independent software vendors
(ISVs), and the millions of small and medium-sized enterprises whose goals for growth
and greater business efficiency Microsoft makes possible with its technology.

Regional investments in research and development include Microsoft’s largest software

development centre outside of the US, located in Vedbaek, Denmark; Microsoft Research
Cambridge in the UK; and the European Microsoft Innovation Centre (EMIC) in Aachen,
Germany. Twenty local-language MSN® sites serve EMEA’s culturally and linguistically
diverse population. At the European Product Development Centre (EPDC) in Dublin,
Ireland, Microsoft developers and linguists specialise in 50 languages and dialects to
create local-language products.

Mission and Values Microsoft was founded on the idea that if people have the right tools, they will do new
and exciting things. Over the past three decades, we have never lost sight of this vision,
and our commitment to helping people realise their dreams and achieve their full
potential is greater than ever.

From now until the end of 2010 — a period that Chairman and Chief Software Architect
Bill Gates calls the Digital Decade — computing devices will continue to grow in impor-
tance and play an indispensable part in the lives of most people. Technologies will continue
to converge, making computing a seamless and pervasive experience. This vision inspires
Microsoft’s core principles, fuelling the company’s ongoing efforts to enhance its products
and develop new technologies. At the heart of our vision of the Digital Decade is Microsoft
.NET, a set of software technologies designed to connect information, people, systems
and devices.

At Microsoft, we know that how we conduct our business is as important as delivering

outstanding products and services. How we work with customers, partners, governments,
vendors and communities worldwide affects every aspect of our success as a company.
As Microsoft CEO Steve Ballmer says, “It’s not enough to just do the right things; we have
to do them in the right way.”

For more information on our work in EMEA, please visit www.microsoft.com/emea.

4 JUNE 2005
Commitment to Our We are motivated and inspired every day by how Microsoft customers use our
Customers software to find creative solutions to business problems, develop ground-breaking
ideas and stay connected to what is most important to them. Our customer segment
teams are responsible for ensuring that, across all business groups, customers have a
seamless experience.

Developer and Partner Group

Responsible for evangelising Microsoft’s .NET vision in the region to developers and
software architects, the Developer and Partner Group is also responsible for products that
serve software developers, including ISVs, systems integrators and corporate developers.

Public Sector Group

This group pursues ongoing public sector collaboration and technology development,
from e-government solutions connecting governments and citizens, through to dynamic
e-learning applications that redefine the ways students, teachers and parents interact.

Enterprise and Partner Group

This customer segment team oversees the company’s relationships with major customers,
as well as enterprise partners — systems integrators, outsourcers, management
consultancies and technology vendors.

Small and Midmarket Solutions and Partners Group

Responsible for Microsoft EMEA’s small and midsize business solutions, this group also
drives the company’s channel initiatives, licensing and pricing policies, and licensing
compliance campaigns.

EMEA Enterprise Services

This organisation is responsible for the field services team, which provides technical
consulting and support services to Microsoft customers in the region.

Our Businesses Our seven core business units are as follows:

• Windows Client. The Windows Client business unit is responsible for the success of
®
Microsoft’s popular desktop operating system, Windows . This includes the most
recent versions of the system, Windows XP and Windows 2000, as well as specialised
versions of the operating system such as Windows XP Tablet PC Edition and Windows
Embedded.

• Information Worker. The Information Worker business unit includes all products in the
Microsoft Office System. The 2003 release of Microsoft Office is the cornerstone of the
Microsoft Office System. Other products included in this division are Microsoft Windows
SharePoint®, Microsoft Office Publisher 2003, Microsoft Office Visio® Professional 2003,
Microsoft Office Project Professional 2003, and new products such as Microsoft Office
InfoPath® 2003 and Microsoft Office OneNote® 2003.

• Microsoft Business Solutions. Microsoft Business Solutions products and services

are integrated, adaptable business applications and services that allow small and
midsize businesses, large corporations, and divisions of global enterprises to connect
employees, customers and suppliers for improved efficiency. The financial, customer
relationship and supply chain management applications work like and with familiar
Microsoft products such as Office and Windows to streamline processes across an
entire organisation, giving businesses insight to respond rapidly, plan strategically
and execute quickly. Microsoft Business Solutions products and services are delivered
through a worldwide network of channel partners that provide specialised services and
local support tailored to a company’s needs.

JUNE 2005 5
• Server Platforms. The Server Platforms business unit encompasses the Microsoft
Windows Server System™. It is focused on delivering solutions for streamlining
infrastructure and reducing cost of ownership, through consolidation, using Microsoft
technologies. Products and services include Windows Server™ 2003, developer tools
and the Microsoft Developer Network (MSDN®).

• Mobile and Embedded Devices. The Mobile and Embedded Devices (MED) Division
provides a software platform enabling device manufacturers to develop smart, connected
products that offer a compelling mobile experience. MED products include the Windows
CE operating system, eMbedded Visual C++® and Windows XP Tablet PC Edition.

• MSN. The MSN business unit covers a number of Microsoft’s web-based services, includ-
®
ing the MSN network, MSN Internet Access, MSN TV and MSN Hotmail . A world leader
in delivering online services to consumers and advertising opportunities to businesses
worldwide, MSN is also committed to helping people have a safe, secure and positive
online experience, arming them with knowledge to protect their PC, inbox, personal
information and children as they surf the web.

• Home and Entertainment. The Home and Entertainment business unit encompasses
Microsoft’s consumer portfolio, consisting of PC gaming software and hardware,
personal productivity tools, reference products and digital media products such as
Windows XP Media Center. It also includes products such as Xbox®, online games and
the TV platform.

6 JUNE 2005
 Microsoft EMEA Leadership Team

• Microsoft
Jean-Philippe Courtois, President, Microsoft International and Senior Vice President,
Corp.

• Claude Changarnier, Vice President, Finance and Administration, Microsoft International

• Ulrich Holtz, General Manager of Human Resources, Microsoft International
• Neil Holloway, President of Microsoft EMEA and Corporate Vice President, Microsoft Corp.
• Umberto Paolucci, Senior Chairman, Microsoft EMEA, and Vice President, Microsoft Corp.
• Patrick de Smedt, Chairman, Microsoft EMEA
• Alistair Baker, General Manager Microsoft UK, Vice President Microsoft EMEA
• Emre Berkin, Chairman, Microsoft Middle East and Africa
• Olga Dergunova, Chairwoman, Microsoft Russia and CIS
• Goran Radman, Chairman, Microsoft South-East Europe
• Eric Boustouller, General Manager Microsoft France, Vice President Microsoft EMEA
• Simon Brown, General Manager, Developer and Platform Evangelism
• Ramon Demelbauer, Vice President, Enterprise Services
• Philippe Dumont, General Manager, Marketing and Communications
• Wolfgang Ebermann, General Manager, Information Worker
• Ali Faramawy, Vice President, Middle East and Africa
• Jürgen Gallman, General Manager Microsoft Germany, Vice President Microsoft EMEA
• Wilfried Grommen, General Manager, Business Strategy
• Horacio Gutierrez, Associate General Counsel
• Michael Hartmann, Director, Windows Client Business Group
• Midmarket
Klaus Holse Andersen, Vice President, Microsoft Business Solutions and the Small and
Partners Group

• Chris Lewis, Vice President Home and Entertainment Division

• Pierre Liautaud, Vice President, Enterprise and Partner Group
• Mike Love, Senior Director, PR and Communications
• Mauro Meanti, Director, Server Platforms Business Group
• Jens Moberg, Vice President, Western Europe
• Jan Muehlfeit, Vice President, Public Sector
• Jonathan Murray, Vice President and Chief Technology Officer
• Walter Puschner, Vice President, Customer and Partner Experience and Field Operations
• Geoff Sutton, Regional General Manager, MSN Europe
• Vahé Torossian, Vice President, Central and Eastern Europe

JUNE 2005 7

Microsoft Research Cambridge
European Microsoft Innovation
Centre
Microsoft Development Centre,
Vedbaek (Copenhagen)
Microsoft Ireland R&D Centre
Microsoft Technology Centres
Microsoft Facilities in EMEA
Section Heading
Microsoft Research Cambridge (MSRC) was Microsoft Corp.’s first research laboratory to
be established outside the US. The UK lab was set up in July 1997 with three researchers.
Today, over 90 researchers from across the world are engaged in fundamental computer
research at the lab. MSRC was established to be a centre for innovation and computer
science research across EMEA. Current research centres around four themes — machine
learning and perception, programming principles and tools, systems and networking, and
interactive systems. In July 2004, MSRC launched the Microsoft European Science Initiative
which, through collaboration with the European science community, strives to accelerate
innovation at the intersection of science and computing.
research.microsoft.com/aboutmsr/labs/cambridge
Founded in May 2003, the European Microsoft Innovation Centre (EMIC) is a facility
for applied research and technology development, located in Aachen, North Rhine-
Westphalia, Germany. EMIC’s focus is to contribute to collaborative information
technology projects — sponsored by the European Commission, as well as national and
local governments — that leverage Europe’s technology strengths and reflect the region’s
priorities. Working with academic institutions and industry partners, EMIC scientists
and engineers concentrate on web services, security and privacy technologies, and
wireless technologies.
www.microsoft.com/emea/emic
Microsoft’s innovation presence in Europe goes beyond research, whether pure or applied.
The company’s software development centre in Vedbaek, Denmark, employs more than
700 people and is the company’s largest development facility outside the US. From this
campus, Microsoft Business Solutions works with Europe’s developer community to
produce solutions that help foster growth in the small and medium-sized enterprise sector.
Since the early 1980s, this division has developed a wide range of integrated, end-to-end
business applications and services, helping organisations become more connected with
customers, employees, partners and suppliers.
www.microsoft.com/businesssolutions
Announced in March 2005, this new facility will focus on research and the development
of technologies that will become part of a number of Microsoft’s core products. Initially,
developers at the centre in Sandyford, Ireland, will contribute to Windows Media Centre,
working on the Digital Terrestrial TV project for Europe, and design components of the
next release of Windows.
Microsoft Technology Centres (MTCs) are facilities where Microsoft developers work side
by side with customers’ software architects and developers to rapidly find solutions to
technology challenges. To this end, the MTCs provide resources such as hardware, software
and services, creating a favourable environment for collaborative development and
technical support. Following positive customer feedback and the success of these centres
in North America, the concept has been implemented in the EMEA region. MTCs currently
operate in Dubai, UAE; Munich, Germany; Paris, France; and Reading, UK. In addition, a new
kind of MTC, dedicated exclusively to supporting ISVs, was opened in 2004 on Microsoft’s
Vedbaek campus in Denmark.
www.microsoft.com/services/microsoftservices/tech.mspx
8 JUNE 2005
Microsoft European Product Established in 1988 in Dublin, the Microsoft European Product Development Centre
Development Centre (EPDC) provides the European and South American markets with country-specific versions
of Microsoft’s leading products, reflecting local languages and culture. The EPDC has grown
from localising just two products (MS-DOS® and Microsoft Word) into two languages
in 1988 to developing over 100 products in 27 languages today. The team supports 23
additional languages and dialects as part of the Microsoft Local Language Programme.

European Operations Centre Based in Sandyford, County Dublin, and opened in 1986, the European Operations Centre
(EOC) is responsible for three major services: warehousing and distribution of products,
business transaction processing and management, and information technology support
and control.
www.microsoft.com/ireland/aboutus/eoc/introduction.html

JUNE 2005 9
 Industry Issues in the Region

Supporting Economic Growth Microsoft is committed to being a responsible corporate citizen around the world.
in EMEA Part of that commitment involves promoting economic growth and development at a local
level. Microsoft helps governments, communities and businesses succeed by developing
innovative products that meet customer needs, by encouraging a partner-driven business
model that creates opportunities for local companies, and by investing in initiatives to
improve technology access and skills development for people of all ages.

We have built our business by creating inexpensive software that millions of customers
can use without extensive training, services and support. This approach enables local
economies to harness technology sooner and compete globally. Furthermore, we provide
a platform on which other developers build their own applications, contributing to vibrant
software sectors in many economies in EMEA.

In 2004, the consultancy IDC conducted a study that measured the degree to which
information technology (IT) drives local and regional economic activity in 19 EMEA
countries. According to the study, IT-related activities were the source of nearly 9 million
jobs and more than $200 billion (US) in tax receipts in 2004. Over $70 billion of this — fully
36 per cent of the overall IT sector — is attributed to companies and employees working
with Microsoft products. In addition, for every $1 of Microsoft revenue generated in
the EMEA region, another $7.50 was generated by other companies selling hardware or
software that works on Microsoft operating systems or servicing that software. So the value
of the software industry compounds, fuelling economic growth and dynamism in every
local market.

In terms of jobs, Microsoft-related employment ranges from approximately 36,000 people

in both Hungary and Turkey to more than half a million in the UK and Germany. In South
Africa, 49 per cent of IT employment is related to Microsoft products, and in Estonia,
Lithuania, Russia and Turkey, Microsoft-related employment represents more than half
of the industry total.

Microsoft also invests directly in the success of its software partners, whose products
and services enhance the overall value of the Microsoft platform. This year, Microsoft is
investing approximately $95 million in supporting independent software vendors (ISVs)
in EMEA. This partner focus shapes the way other companies feel about engaging with us.
In 2004, according to IDC, ten of the leading systems integrators in Europe, representing
one-third of the European services market, ranked Microsoft as the vendor providing the
greatest business opportunity through strategic alliances.

These data underscore what we’ve always known to be true — that Microsoft’s business
model supports a vibrant IT economy in which local businesses thrive and local jobs
are created.

Achieving e-Europe In March 2000, the European Council set an ambitious strategic goal to become ‘the most
competitive and dynamic knowledge-based economy in the world, capable of sustainable
economic growth with more and better jobs and greater social cohesion.’ Today it is becoming
critical to move the reform agenda faster and deeper if the targets are to be reached.

Microsoft is committed to working with the EU to achieve its broad vision for an inclusive
information society through its e-Europe and e-Europe+ Action Plans, bringing communities
closer together, promoting economic growth and creating a more integrated society.
Accordingly, Microsoft participates in government-industry partnerships to help prevent
the development of a two-tier Europe, laying the foundations for an information society
in Central and Eastern Europe through a range of activities. These include community
affairs programmes and a wide range of partnerships with governments, businesses and
institutions, to strengthen local technology infrastructures and address the economic
and social priorities across the EU.

10 JUNE 2005

Promoting Innovation in the
European Technology Industry
Key activities and initiatives in this area include the following:
• The European Union Grants Advisor programme is a collaborative effort led by
Microsoft to help small and medium-sized enterprises (SMEs), as well as local and
regional governments, to better understand and use EU funding opportunities at the
international, national, and regional level. Through the EU Grants Advisor website for
SMEs, business owners will be able to find information about EU funding and can start
to better ascertain which funds they may be eligible for.
www.microsoft.com/emea/euga
• The Microsoft Shared Source Initiative (SSI) consists of programmes and licenses to
make Microsoft source code more broadly available to customers, partners, developers,
governments, academics and other interested individuals. The SSI is an ongoing,
constantly evolving framework that will, over time, support additional source-access
programmes for many of our valued partners and constituent communities. SSI now
serves more than 1 million developers in over 60 countries through 16 source code
access programmes. Each source-licensing programme under the Shared Source Initiative
is tailored to the needs of a particular Microsoft constituent community and can be
applied as a model for increasing code transparency throughout commercial software.
• The Government Security Program (GSP), which launched in 2003, is a continuation
of the Shared Source Initiative. This programme provides national governments with
access to all Windows source code, along with the technical information governments
need to evaluate the security of the Windows platform. To date, 30 EMEA governments
plus NATO are participating in the programme.
• The Microsoft Solutions Sharing Network (SSN) is a global initiative that provides an
online, community-based capability to promote increased communication, deeper
information exchange, and collaboration between government organisations, academic
institutions and other public sector agencies. SSN enables Microsoft’s public sector
partners and customers to share their unique IT solutions, architectures, best practices,
application source code that the governments own and have contributed to the
project, and research to increase efficiencies and reduce long-term development costs.
Microsoft invests broadly in research and development. The company’s seven innovation-
focused facilities in Europe reflect the key stages of software development, from the
earliest concept to product development and delivery. These centres consist of 1,000
Microsoft employees who work on technology topics such as security, search, inter-
operability and television.
In 2005, Microsoft will invest an estimated $6.1 billion in R&D worldwide, approximately 16
per cent of net revenues. This is one of the highest research commitments of any software
company in the world, and it has far-reaching implications. Customers benefit through
new and better products; industry benefits through our support of other companies’ innov-
ations, and society benefits through the fruits of research and academic collaboration.
One example of Microsoft’s innovation leadership is the establishment of the Microsoft
European Science Initiative in 2005. Led by Microsoft Research Cambridge in collaboration
with universities, research partners and government, the initiative is designed to accelerate
fundamental innovation in science and computing through the pursuit of novel avenues
of research, turning scientific discoveries into outcomes with economic and social value.
The Microsoft European Science Initiative aims to be a catalyst for quantum leaps in
technology, which will affect areas such as the life sciences, engineering and agriculture,
and help address important issues such as the protection of global biodiversity.
JUNE 2005 11
 Enabling Product Microsoft understands that customers are increasingly concerned with costs and making
Interoperability Through the most of their IT investments, staff skills and the diverse technology solutions available
Open Standards in the marketplace. Microsoft believes that interoperability — the ability of IT components,
systems and services to communicate and exchange information — makes it possible to
more efficiently manage heterogeneous IT environments, increase productivity, create
business advantage and maximise IT investments.

Moreover, interoperability encourages competition and innovation, and generally helps

foster a healthy IT industry. There are several ways to accomplish interoperability such as
intellectual property licensing and standards implementation, including open standards.
As an industry leader, Microsoft is committed and active in all of these areas. According to
a 2004 Jupiter Research study that surveyed 800 IT professionals, 72 per cent of respondents
ranked Microsoft as the leading industry vendor in terms of interoperability.

Microsoft is actively working with European standards bodies to design and develop
the next generation of systems that will provide affordable broadband connectivity to
European citizens. The European Telecommunications Standards Institute (ETSI), European
Information and Communications Technology Industry Association (EICTA), Digital Video
Broadcasting project (DVB), Open Mobile Alliance (OMA) and the World Forum for Digital
Audio Broadcasting (WORLDDAB) are just some of the bodies that Microsoft participates
in to this end. These organisations are developing standards which, once implemented,
will enable a variety of e-government, e-health and e-learning services to be received
on digital televisions, PCs and mobile phones. To learn more, please visit
www.microsoft.com/mscorp/ip/standards.

Protecting Intellectual Innovative ideas need to be protected if they are to benefit both the technology industry
Property and local economies in EMEA. Intellectual property (IP) protections make it possible for
creators to build businesses around their innovations, spurring growth and job creation
that benefits consumers, industry and the economy. Increasingly, Microsoft is patenting
and licensing its software inventions, instead of retaining exclusive usage rights. Open
licensing of IP has become common in the software industry, and it allows Microsoft to be
more transparent with its products. Increased licensing allows multiple vendors to provide
innovative technology in their diverse product offerings. The result is more consumer
choice. This model encourages broader availability and use of new technologies.

Nevertheless, Microsoft continues to recognise the deep economic impact of software

piracy. Although a number of countries have solid intellectual property protection
legislation, counterfeiting and software theft is prevalent, and protection is inconsistent.
According to IDC (April 2004), the packaged software industry in EMEA will grow
significantly, from €61.3 billion in 2003 to €86.8 billion in 2008. However, intellectual
property theft through software piracy stifles investment in innovation, reduces local
employment, harms the economy and limits competitiveness. Another study by IDC found
that just over a third (35 per cent) of software loaded onto computers in 2004 was pirated
(illegally copied). Globally, this represents a loss of tax revenues for governments and
employment opportunities of about $31 billion. The threat of piracy and counterfeiting
are therefore strong disincentives to software developers.

Microsoft EMEA has built strong partnerships with industry, governments and industry
associations such as the Business Software Alliance (BSA), sharing its expertise in the areas
of intellectual property law. The company supports law enforcement on prosecutions and
helps other government agencies protect and inform the public. For more information on
Microsoft’s approach to intellectual property protection, see www.microsoft.com/mscorp/ip.

12 JUNE 2005
Promoting Digital Inclusion For the past 20 years, Microsoft has been an active supporter of thousands of community
programmes around the world, combining donations, employee involvement and,
increasingly, assistance with PC refurbishment at the service of IT education. Microsoft
EMEA is focusing its community investment where it can have the greatest impact for
sustainable development.

Access to technology is only part of the answer. It is equally critical to provide IT skills
training, tools and guidance to help people discover what technology can do for them,
and what they can do with technology. To address this set of needs, Microsoft has created
two programmes — Unlimited Potential and Partners in Learning — that are dedicated
to providing technology resources and training in schools and through community
technology learning centres (CTLCs).

Microsoft Partners in Learning aims to increase access to and build capacity for the use of
information and communication technology by educators and students. The programme
offers a range of benefits to schools and colleges through grants, course materials, soft-
ware licenses for refurbished computers and special software pricing. Since the programme
began in 2004, Microsoft has entered into 63 Partners in Learning agreements with national
ministries across EMEA, benefiting more than 400 individual schools to date. In addition,
the company has provided licensed copies of Microsoft Windows for approximately
832,000 school desktops through the Fresh Start for Donated Computers programme.
For more information, please visit www.microsoft.com/emea/education.

Unlimited Potential provides support to new and existing learning centres — such as
libraries, schools and community centres — where people gather to gain skills, share
information and use technology. The focus of the projects is as varied as the specific
needs and objectives of each community, and programme participants include children,
unemployed youth, people with disabilities, women entrepreneurs, retired people and
refugees. In EMEA, Unlimited Potential supports 87 projects with over 130 partners in 45
countries across the region. Over the next five years, Microsoft will commit up to $1 billion
to Unlimited Potential partnerships worldwide. For more information, please visit
www.microsoft.com/emea/inthecommunity.

Making Technology Microsoft strives to offer products that are easy to learn and use, with the constant aim
Accessible to All of demystifying technology and making it more accessible to people, regardless of their
physical ability. The company continues to build a wide range of accessibility features
into its products, making it easier for people with physical or cognitive impairments and
disabilities to use a PC and customise their computing environment.

Microsoft began this work as early as 1988, becoming one of the first technology
companies to create products for people with disabilities. The company developed
products for the hearing impaired as well as keyboard and mouse enhancements for
people with mobility challenges. Since then, Microsoft’s commitment has grown; with all
of its flagship products, such as Windows and Office System, now including accessibility
features. To ensure that we continue to respond to the diverse needs of technology users,
we engage in partnerships with technology manufacturers, disability associations and
governments and, above all, we continue to innovate. For more information, go to
www.microsoft.com/enable.

JUNE 2005 13
 Addressing Security Issues As a developer of leading internet technologies and a producer of mass-market software,
in Computing Microsoft has a corresponding obligation to help address the challenges of this new
information-based society. In 2002, when Microsoft launched its Trustworthy Computing
initiative, the company was already a leader in promoting security and online safety in
a variety of ways. But this was an inflection point for the company, emphasising that the
industry must achieve higher levels of reliability, security and privacy in computing, as well
as maintain high standards of customer responsiveness and responsible business practices.

At Microsoft, security and safety are top priorities in all of our business groups, for
developers and non-technical staff alike. Our strategy, crossing a variety of security and
safety-related topics, takes these approaches:

• Continual improvement in technology fundamentals, including the highest product

quality, engineering excellence and timely response to security issues

• Innovations that protect computing environments more effectively

• Security guidance for customers, through education and communication
• Industry leadership, including partnership with government, to lead public policy and
support strong law enforcement

For more information on Trustworthy Computing, please consult

www.microsoft.com/mscorp/innovation/twc.

Further information on any of

these issues is also available at
www.microsoft.com/emea/
positionPapers
and
www.microsoft.com/emea/
euPolicyHandbook.

14 JUNE 2005
 Key Milestones

1975 Microsoft is founded in the US.

1982 Microsoft establishes its first subsidiary outside of the US — Microsoft Ltd. in the UK.

1983 Microsoft establishes a European headquarters in Paris.

Microsoft subsidiaries are established in France and Germany.
Microsoft launches Windows.

1986 The Microsoft European Operations Centre (EOC) opens in Ireland. Located at Sandyford,
County Dublin, it is a duplication and distribution centre for products sold in the
European market.
A Microsoft subsidiary is established in the Netherlands.

1988 The European Product Development Centre (EPDC) is established. Based in Dublin, it
develops and localises products for worldwide markets.

1989 Microsoft subsidiaries are established in Belgium and Israel.

1990 Bernard Vergnes, general manager of Microsoft France, becomes vice president of
Microsoft Europe.

1991 Microsoft subsidiaries are established in Austria and Dubai, UAE.

1992 Microsoft becomes the first software company with a broad presence in Eastern Europe,
establishing the Eastern and Central European subsidiaries to support business in Bulgaria,
Croatia, Estonia, Latvia, Lithuania, Romania and Slovenia.
A Microsoft subsidiary is established in South Africa.
Bernard Vergnes becomes president of Microsoft Europe and senior vice president,
Microsoft Corp.

1993 Microsoft subsidiaries are established in the Czech Republic, Hungary, Morocco, Poland,
Russia and Turkey.

1994 A Microsoft subsidiary is established in Slovenia.

1995 Microsoft subsidiaries are established in Egypt, Kenya and Slovakia.

1996 Microsoft subsidiaries are established in Croatia, Ivory Coast, Romania and Saudi Arabia.

1997 Michel Lacombe is named president of Microsoft Europe. Bernard Vergnes becomes
chairman of Microsoft Europe.
Microsoft Research Cambridge opens in the UK.
A Microsoft subsidiary is established in Mauritius.

1998 Microsoft Europe, Middle East and Africa (EMEA) is created, encompassing a region with
40 subsidiaries.
Microsoft subsidiaries are established in Abu Dhabi, UAE; Kuwait; Lebanon and Namibia.

JUNE 2005 15
1999 Microsoft subsidiaries are established in Bulgaria, Pakistan and Tunisia.
Microsoft Baltics is opened in Latvia.

2000 Jean-Philippe Courtois is named president of Microsoft EMEA.

Microsoft subsidiaries are established in Algeria and Nigeria.

2001 Microsoft subsidiaries are established in Jordan and Oman.

2002 Microsoft acquires Denmark-based Navision A/S, the global provider of integrated
business software solutions.
Microsoft subsidiaries are established in Cyprus, Kazakhstan, Ukraine and Yugoslavia.

2003 Jean-Philippe Courtois is named CEO of Microsoft EMEA.

Microsoft subsidiaries are established in Bahrain, Estonia, Lithuania, Malta and Qatar.
Microsoft marks 20 years of operations in EMEA.
The European Microsoft Innovation Centre (EMIC) is founded in Aachen, Germany.

2004 The Microsoft Technology Centre for ISV Development is opened on the Vedbaek,
Denmark, campus.
A Microsoft subsidiary is established in the Former Yugoslav Republic of Macedonia.

2005 Microsoft opens the Ireland R&D Centre in Sandyford, County Dublin.
Jean-Philippe Courtois named President, Microsoft International and Senior Vice President,
Microsoft Corp.

Neil Holloway named President of Microsoft Europe, Middle East and Africa and Corporate
Vice President, Microsoft Corp.

16 JUNE 2005

People, Operations and
Facilities
Connecting With Customers
and Building Partnerships
Participating in Business and
Industry Dialogue
Facts and Figures
• Microsoft beginnings in EMEA: Microsoft UK was established in 1982, the first
office outside the US, followed by Microsoft France and Microsoft Germany in 1983.
• Subsidiaries: More than 60 offices and subsidiaries operate in 56 countries.
• Employees: More than 13,000 people work for the organisation, representing seven
business groups.
• Regional coverage: Microsoft EMEA offers services and products in 139 countries and
territories.
• Manufacturing, distribution and logistics: Supported by the European Operations
Centre (EOC), manufacturing operations were set up in Sandyford, County Dublin
Ireland, in 1986.
• Product localisation: Microsoft offers versions of Office in 28 languages spoken in
the EMEA region, as well as eight additional languages through the Microsoft Local
Language Programme. Microsoft Windows is available in 34 regional languages.
At the European Product Development Centre (EPDC) in Dublin, Ireland, Microsoft
developers and linguists specialise in 50 languages and dialects to create these local-
language products.
• Mission: Enabling people and organisations throughout EMEA to realise their full potential
• Customer and partner ecosystem: Microsoft partners in EMEA include 200,000
resellers and 37,000 independent software vendors. Among these are:
— 13,000 Microsoft-certified partners, including service partners (e.g., systems
integrators), ISVs, learning solution partners, etc.
— 3,800 Microsoft Business Solutions partners
— 82,000 software developers registered with the Microsoft Developer Network,
This ecosystem serves over 20 million small and medium-sized enterprise (SME)
customers in EMEA.
• Public sector: Microsoft EMEA partners with local, national and regional governments
and administrative bodies to help achieve public service objectives, ranging from
e-government and e-democracy to digital communities.
• Education: Through the Partners in Learning programme, Microsoft EMEA collaborates
with schools and universities to enable better integration of technology into the
curriculum. To date, more than 400 Partners in Learning agreements have been signed
with academic institutions in 63 countries in the region.
• Nongovernmental organisations and charities: Through the Unlimited Potential
(UP) programmes, Microsoft EMEA partners with organisations to improve lifelong
learning for disadvantaged youth and adults through community-based technology
and learning centres. Unlimited Potential supports 87 projects in EMEA with over
130 partners in 45 countries across the region. Over the next five years, Microsoft will
commit up to $1 billion to Unlimited Potential partnerships worldwide.
• Mission: Responsible leadership through industry partnership and dialogue
• Industry association membership and participation: Business Software Alliance (BSA),
Career Space, CompTIA, CSR Europe, the European Information, Communications
and Consumer Electronics Technology Association (EICTA), eLIG, European Policy
Centre (EPC), EU Committee of the American Chamber of Commerce, the Federation
of European Direct Marketing (FEDMA), Initiative for Software Choice, International
Communications Round Table (ICRT), and the World Economic Forum’s Global Digital
Divide Initiative Taskforce (GDDI).
For a complete list of the organisations in which Microsoft participates in the region,
please consult www.microsoft.com/emea/associations.
JUNE 2005 17
 Executive Biographies

Jean-Philippe Courtois As president of Microsoft International, Jean-Philippe Courtois leads sales, marketing and
President, Microsoft International services for all regions outside the US, including Europe, Middle East and Africa (EMEA);
Senior Vice President, Japan; China; the Asia Pacific region; Latin America; and emerging markets. As Microsoft
Microsoft Corp. Corp. has evolved into a truly global company with more than 80 subsidiaries around
the world, Courtois drives its execution of growth through strategic partnerships and
the implementation of globally integrated business operations, and focuses on building
relationships with governments and public sector organisations around the globe.

Courtois’ leadership reflects the company’s commitment to customers, industry partners

and governments. As president of Microsoft International, Courtois also places a high
priority on spreading the benefits of technology for economic and social development
— creating ubiquitous access to technology, helping ensure internet safety, supporting
education and generating economic growth and opportunity. As an industry leader,
Microsoft has a responsibility to enable access to technology in ways that help people
realise their full potential and Courtois works to align Microsoft’s business priorities to
help address these critical global issues.

During his 21 years at the company, Courtois has held several key leadership positions
and was previously the CEO of Microsoft EMEA. His role included leading the worldwide
business planning process for EMEA, improving customer satisfaction and enhancing
regional integration. Before he became CEO, Courtois had served for three years as
president of Microsoft EMEA and as vice president of worldwide customer marketing,
based in Microsoft’s US headquarters in Redmond, Washington.

Following the company’s reorganisation in March 1999, a process that realigned

Microsoft’s divisions to focus on core customers, he launched the Customer and Partner
Satisfaction initiative and was instrumental in managing its strategic, global rollout. Before
that, he was vice president of Microsoft Europe in 1997 and became general manager for
Microsoft France in 1994, following several promotions. Courtois joined Microsoft France
in 1984 as a channel sales representative. Before joining Microsoft, Courtois spent 18
months as a product manager for Memsoft, a French accounting software company.

Courtois sits on the Advisory Council of the European Policy Centre and on the European-
American Industry Council (EAIC) and is a board member of CSR Europe. He served as
co-chairman of the World Economic Forum’s Global Digital Divide Initiative Task Force.

A French national, Courtois graduated from The Ecole Supérieure de Commerce, Nice
(CERAM) and obtained his DECS.

18 JUNE 2005
 Neil Holloway As president of Microsoft Europe, Middle East and Africa (EMEA), Neil Holloway leads
President of Microsoft Europe, Microsoft Corp.’s business throughout EMEA, and is a member of the worldwide Sales,
Middle East and Africa Marketing and Services Group (SMSG) leadership team and the worldwide Consumer
Corporate Vice President, Leadership Team (CLT). He focuses on the balanced objectives of driving customer
Microsoft Corp. satisfaction, improving integration across Microsoft business units, addressing the unique
technology needs of diverse markets, and growing the software business in the region.

Before assuming the president’s role in 2005, Holloway served as corporate vice president
of sales, marketing and services for EMEA, and has extensive field expertise establishing
programmes that directly address customer and partner needs in the region. His role
included leading the business planning processes, enhancing field effectiveness and
managing Microsoft’s sales and marketing efforts across the EMEA region.

Since joining Microsoft in 1990, Holloway has held a number of strategic roles in its
UK subsidiary. He was appointed managing director of Microsoft Ltd. in July 1998 and
subsequently was appointed vice president of Microsoft EMEA in April 2000.

Before joining Microsoft, Holloway was managing director of Migent UK, a company
operating in the consumer and client server software markets. He is passionate about
demonstrating responsible leadership and delivering the highest level of customer
experience.

Holloway has a master’s of philosophy in operational research and control engineering

from Cambridge University and a BSc Hon. in mathematics from Bath. His hobbies are
football, swimming, playing golf and spending time with his family.

Umberto Paolucci Umberto Paolucci has been corporate vice president of Microsoft EMEA since 1998,
Senior Chairman, and became senior chairman for Microsoft EMEA in March 2003.
Microsoft EMEA
Vice President, Since serving as a professor at technical high schools in 1969 and 1970, and joining
Microsoft Corp. the Italian army as lieutenant in the NBC (Nuclear, Biological, Chemical defence) Corps
in 1970 and 1971, Paolucci has spent his professional life in the world of information
technology, first with Hewlett-Packard Co. and then with General Automation Inc. in
Anaheim, California, where he became general manager. In 1985 he established Microsoft’s
Italian subsidiary, and in his current role he retains his responsibilities as president of the
company’s operations in Italy.

Rotarian and president of the Milan South East Club in 1997 and 1998, Paolucci was
awarded a degree honoris causa in 1998 by the University of Bologna in business statistics
and information technology. In 2002, Carlo Azeglio Ciampi, president of the Italian
Republic, named Paolucci Cavaliere del Lavoro, an honour conferred to 25 citizens each
year who distinguish themselves in business and social responsibility. In 2003 Paolucci
received the Gold Keys to his home town, Cattolica.

In May 2004 he became vice president for innovation at Confcommercio, the Italian
confederation of trade, tourism, services, and medium-sized and small businesses.
In November 2004 Cardinal Dionigi Tettamanzi, archbishop of Milan, awarded Paolucci
a doctorate honoris causa with the Biblioteca Ambrosiana on the 400th anniversary of
its foundation.

Paolucci was born in Ravenna, Italy, and graduated from the University of Bologna with
a degree in electrical engineering in 1969. He serves on the boards of several companies,
associations and foundations in Italy and Europe.

JUNE 2005 19
 Patrick de Smedt Patrick de Smedt is chairman of Microsoft EMEA. His responsibilities include engaging
Chairman, Microsoft EMEA with EU institutions and the Belgian government. Patrick works closely with Microsoft
EMEA president Neil Holloway to help Microsoft refine its strategic direction and initiatives
in this region.

Before his appointment as chairman, Patrick was vice president for Southern and
Central Europe, as well as Africa. Previously, while vice president for enterprise business
development, Patrick focused on EMEA global accounts, helping to win the top regional
enterprise projects and serving as a spokesperson for CIO and CEO events.

In 1998, Patrick headed the Enterprise Group for Microsoft EMEA, where he was responsible
for sales, marketing, enterprise partners and services in the region. Patrick was also general
manager of Microsoft Benelux, managing operations in the Netherlands and Belgium
subsidiaries, which he founded in 1986 and 1989, respectively.

Patrick began his career at Microsoft in 1983 at Microsoft France as the OEM sales manager
for Southern Europe. In this role he was responsible for the sales of Microsoft products and
applications to hardware manufacturers and large accounts in France, Italy, Spain, Portugal
and the Benelux region.

Before joining Microsoft, Patrick was a software manager for Altos Computer Systems and
was responsible for the acquisition and support of software products on Altos hardware
for the European market. He started his career at Tymshare as project leader for the
Benelux region.

Born in 1955, Patrick received a degree in commercial engineering from the University
of Louvain, Belgium, in 1977.

Emre Berkin Responsible for Microsoft operations in 79 countries, Emre Berkin is credited with
Chairman, accelerating the expansion of Microsoft in the Middle East and Africa. At his initiative,
Middle East and Africa Emre and his team worked closely with key government leaders, industry partners and
Vice President, EMEA customers to enable governments, citizens and businesses to benefit from the information
technology revolution. Today, as a result of this sustained effort, Microsoft is seen as the
number-one preferred enterprise partner and a driving force in software development
and IT growth in this region.

In addition to his commitment to IT development and deployment, Emre has a strong

passion for education in the developing markets. He has been leading the company’s
regional community affairs efforts, through which Microsoft has contributed to various
community activities improving education and helping underprivileged people in
the region.

Emre joined Microsoft in 1993 to establish the company’s operations in Turkey. As general
manager of Microsoft Turkey, Emre was responsible for making it one of Microsoft’s fastest
growing subsidiaries worldwide.

Prior to joining Microsoft, Emre was with Digital Equipment Corporation. During his ten-
year career with Digital, including six years in the US, Berkin managed sales, consultancy,
support and service organisations.

Emre has a bachelor’s degree in computer engineering from Middle East Technical
University in Ankara and a master of science degree from DePaul University in Chicago.

20 JUNE 2005
 Olga Dergunova Olga Dergunova was named chairwoman of Microsoft Russia and CIS in 2004.
Chairwoman, Olga oversees Microsoft’s business and investment strategy in the region and plays
Microsoft Russia and CIS an active role in developing relations with the Russian government to promote the
software industry.

Under Olga’s leadership, Microsoft’s geographic presence in the region of the

Commonwealth of Independent States (CIS) — which includes Russia, Central Asia and
the Caucasus — has expanded substantially, and the subsidiary’s staff has grown from
20 to more than 250 people. Currently, Microsoft representatives work in all major
regional centres of Russia, and Microsoft offices are open in Ukraine and Kazakhstan.

Olga’s leadership helped the subsidiary to survive through several political and economic
crises in the late 1990s, and in 1998 and 1999, Microsoft was ranked the number-one
international vendor for its channel policy. In 2001, Microsoft Russia was granted the
Channels Building Services award.

Olga joined Microsoft Russia in 1995, 18 months after the subsidiary was founded. Before
joining Microsoft, Olga was sales and marketing director at JV Microinform. In this position,
she made local word processor “Lexicon” a bestseller in the Russian market. Olga has a
degree, with honours, in computer science and economic cybernetics from the Moscow
Institute of National Economy.

Goran Radman
Chairman, South-East Europe
Goran joined Microsoft Corp. in 1996 as general manager of Microsoft Croatia. In 2000
his responsibilities expanded to encompass the newly formed Adriatic region. In his current
role as chairman of Microsoft South-East Europe, he works with institutional and political
communities to build strategic relationships and business within EU and enterprise and
public sector organisations in the region.

Goran began his professional career as an international relations advisor to the president
of Croatia, continued as general manager of Television Zagreb, a public broadcaster in
Croatia, and moved on to manage MicroLAB, a private Croatian computer engineering and
consultancy company.

Goran completed undergraduate and postgraduate studies in international relations at the

Faculty of Political Sciences at the University of Zagreb. In the 1970s and early 1980s he was
a student leader, journalist, editor and editor-in-chief of newspapers, magazines and other
publications. During his this time he was also the author and co-author of articles and
books in the field of international relations, IT and media.

Besides his role at Microsoft, Goran is an active member of the National Competitiveness
Council, a business advisory group to the Croatian Government. He is also a regular guest
lecturer, speaking to undergraduate and postgraduate students at the University of Zagreb,
Croatia, as well as a frequent speaker at a number of national, regional and international
business conferences.

JUNE 2005 21
 Subsidiaries and Offices

For the most up-to-date contact Microsoft EMEA Headquarters Bulgaria

information for Microsoft regional
offices, refer to
www.microsoft.com/worldwide.
Microsoft EMEA Microsoft Bulgaria
Cœur Défense, Tour B, 37e étage 18–20 Gogol Str.
100, Esplanade du Général de Gaulle 1504 Sofia
92932 Paris La Défense Bulgaria
France
Tel: +359 2 9657 371
Tel: +33 1 70 99 10 00 Fax: +359 2 9657 377
Fax: +33 1 70 99 10 30

Croatia
Eastern Europe
Microsoft Hrvatska
Microsoft Deutschland GmbH Turinina 3
Konrad-Zuse-Strasse 1 10010 Zagreb
85716 Unterschleissheim (Munich) Croatia
Germany
Tel: +385 1 4802 500
Tel: +49 89 3176 0 Fax: +385 1 4802 525
Fax: +49 89 3176 1000

Cyprus
Middle East and Africa
Microsoft Cyprus
Microsoft Bilgisayar Yazilim 11 Kyriacos Matsis Avenue
Hizmetleri Limited Sirketi Nikis Center, 5th floor
Barbaros Plaza Is Merkezi, 145-C 1082 Nicosia - Cyprus
Emirhan Caddesi
Tel: +357 22456077 x200
Dikilitas, Besiktas 34349
Fax: +357 22681961
Istanbul
Turkey
Tel: +90 212 326 5000 Czech Republic
Fax: +90 212 258 5954
Microsoft s.r.o.
BB Centrum, budova Alpha
Vyskočilova 1461/2a
West, East and Central Africa
140 00 Praha 4
Microsoft Corporate Hill Czech Republic
3012 William Nicol Drive
Tel: +420 2 611 97 111
Bryanston
Fax: +420 2 611 97 100
Johannesburg 2000
South Africa
Tel: +27 11 361 7000 Denmark
(The Danish office also supports Faroe Islands,
Greenland, Iceland)
Algeria
Microsoft Danmark ApS
Microsoft Algeria Tuborg Boulevard 12
9 lot. Petite Provence 2900 Hellerup
Commune d’Hydra Denmark
Wilaya d’Alger, Alger
Tel: +45 44 89 0100
Algérie
Fax: +45 44 68 5510
Tel: +213 21 48 01 00
Fax: +213 21 48 29 40
Egypt
Microsoft Egypt
Austria
Smart Village
Microsoft Österreich Ges.m.b.H. Kilo 28, Cairo/Alex Desert Road
Am Euro Platz 3 Abu Rawash
1120 Wien (Vienna) Egypt
Austria
Tel: +202 792 2445
Tel: +43 1 610 640 Fax: +202 792 2194
Fax: +43 1 610 64 200

Estonia
Bahrain
Microsoft Estonia OÜ
Bahrain Institute of Technology Rävala 5
GOSI Complex 10143 Tallinn
Exhibition Avenue Estonia
P.O. Box 26038 - Manama 319
Tel: +372 6679800
Bahrain
Fax: +372 6679801
Tel: +973 17 58 31 51
Fax: +973 17 58 31 61
Finland
Microsoft OY (Suomi)
Belgium
Keilaranta 7
Microsoft N.V. 02150 Espoo
Avenue Culliganlaan 1 Suomi
Madison Building
Tel: +358 9 525 501
1831 Diegem
Fax: +358 9 878 8778
Belgium
Tel: +32 2 704 30 00
Fax: +32 2 704 35 35

22 JUNE 2005
France Jordan
(Supporting French Polynesia)
Microsoft Jordan
Microsoft France S.A.R.L. 503 Astra Building
18 Avenue du Quebec P.O. Box 3321
Zone de Courtaboeuf 1 Amman 11181
91957 Les Ulis Cedex Jordan
France
Tel: +962 6 4626969
Tel: +33 8 25 82 78 29 Fax: +962 6 4637686
Fax: +33 1 64 46 06 60

Kazakhstan
Germany
Microsoft Kazakhstan
Microsoft Deutschland GmbH 97, Zholdasbekova Str.
Katharina-Heinroth — Ufer 1 Block A1, 5th floor
10787 Berlin Business Center Samal Towers
Germany Almaty, Samal-2
Kazakhstan
Tel: +49 30 390 97 0
Fax: +49 30 390 97 222 Tel: +3272 585595

Greece Kenya and East Africa

Microsoft Hellas S.A. Microsoft East Africa Software Ltd.
56 Kifissias Avenue 2nd Ngong Avenue
15125 Maroussi I & M Bank House
Athens 7th Floor
Greece PO Box 64736
Esso, Plaza 00620
Tel: +30 210 6151200
Kenya
Fax: +30 210 6106780
Tel: +254 (2) 2728196

Hungary
Kuwait
Microsoft Hungary
Graphisoft Park 3 (Zahony u.) Microsoft Kuwait
1031 Budapest Muhammed Thunayan Al Ghanim Street
Hungary Al Sahab Tower
8th Floor, Office 2
Tel: +36 1 437 2800
PO Box 5244 Safat
Fax: +36 1 437 2899
Kuwait
Tel: +965 24 30 248
Ireland Fax: +965 24 30 249
Microsoft Ireland
Microsoft European Operations Centre
Latvia
Atrium Building Block B
Carmenhall Road Microsoft Latvia SIA
Sandyford Industrial Estate Merkela Street 21
Dublin 18 Riga LV-1050
Ireland Latvia
Tel: +353 1 295 3826 Tel: +371 704 6000
Fax: +353 1 706 4110 Fax: +371 704 6006

Israel Lebanon
Microsoft Israel Ltd. Microsoft Lebanon
Ha’Pnina St. 2 Al-Hiba Building 2nd Floor
Ranana 43107 Maarad Street
Israel Al Sahab Tower
PO Box 11-1850
Tel: +972 (9) 7625 100
Beruit
Fax: +972 (9) 7625 200
Lebanon
Tel: +961 1 98 33 44
Italy Tel: +961 1 98 33 49
Microsoft Italy
Centro Direzionale San Felice
Lithuania
Via Rivoltana 13
Palazzo A Microsoft Lietuva UAB
20090 – Segrate - Milano Šeimyniškiu˛ 3
Italy Vilnius LT-09312
Lithuania
Tel: +39 02 70398398
Fax: +39 02 70392020 Tel: +370 52780680
Fax: +370 52780681

Ivory Coast and West Africa

Microsoft Côte d’Ivoire
31, Avenue Noguès Plateau
Immeuble Karrath, 4ème étage
Abidjan
Ivory Coast
Tel: +225 20 31 05 00
Luxembourg
Microsoft Luxembourg
NCI Office — Laccolith
20, rue Eugène Ruppert
2543 Luxembourg
Tel: +352 26 493 706
Fax: +352 26 196 385

JUNE 2005 23
Macedonia Oman
Microsoft Macedonia Office no 35, Qurum Plaza
Belasica Street no. 2, 3rd floor 108, Al Walaj Street, Muscat
1000 Skopje P.O. Box 1261
Republic of Macedonia Jibroo 114
Sultane of Oman
Tel: +389 2 3215 806
Fax: +389 2 3216 745 Tel: +968 24 56 5757
Fax: +968 24 56 7121

Malta
Pakistan
Microsoft Malta
Tower St. Julian’s Level 15 Portomaso Microsoft Pakistan
Malta Liaison Office 24
Bahria Complex 1 M.T. Khan Road
Tel: +356 79 426456
Karachi 74000
Fax: +356 21 381213
Pakistan
Tel: +922 1 561 18 56
Mauritius and Indian Ocean Islands Fax: +922 1 56 11 860
Microsoft Mauritius
3rd Floor Barkly Wharf, Suite 3G
Poland
La Caudan Waterfront
Old Pavilion Microsoft Sp. z o.o.
Port Louis Al. Jerozolimskie 195a
Mauritius 02-222 Warszawa
Poland
Tel: +230 202 8133
Tel: +48 22 594 1000
Fax: +48 22 594 1002
Morocco
Microsoft Afrique du Nord
Portugal
Twin Center
Tour A — 15ème étage Microsoft Portugal
Bd Zerktouni Edifício Qualidade, C1-C2
20100 Casablanca Av. Prof. Doutor Aníbal Cavaco Silva
Morocco Tagus Park
2744-010 Porto Salvo
Tel: +212 22 95 61 50
Portugal
Fax: +212 22 95 85 85
Tel: +351 21 440 92 00
Fax: +351 21 441 21 01
Namibia and South-East Africa
Microsoft Namibia
Qatar
21 Nachtigal Street
Windhoek Microsoft Qatar
Namibia Bustan Steet, Villa Nr 2
Opposite Doha Collage
Tel: +264 61 2925000
Rayyan Area
P.O. Box 2812
Doha - Qatar
Netherlands
Tel: +974 447 4683
Microsoft BV
Fax: +974 447 5765
Boeing Avenue 30
1119 PE Schiphol-Rijk
Postbus 12377
Romania
1100 AJ Amsterdam-Zuidoost
The Netherlands Microsoft Romania s.r.l.
Bd. Lascar Catargiu nr. 51-53
Tel: +31 20 5001 500
Europe House etaj 6
Fax: +31 20 5001 999
Bucuresti, Sector 1
Cod postal: 711 121
Romania
Nigeria
Tel: +40 21 20 24 200
Microsoft Nigeria
Fax: +40 21 20 24 276
3rd Floor, Octagon Building
13A, A. J Marinho Drive
Victoria Island Annex
Russia
Lagos
(Supports Armenia, Azerbaijan, Belarus, Georgia,
Nigeria
Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan and
Tel: +234 1 2625239 Uzbekistan)
Microsoft Russia and CIS
125252, Moscow, postbox 70
Norway
Russia
Microsoft Norge AS
Tel: +7 095 967 8585
Postboks 43, Lilleaker
Fax: +7 095 967 8500
0216 Oslo
Norway
Tel: +47 22 02 25 00
Fax: +47 22 95 06 64

24 JUNE 2005
Saudi Arabia Tunisia
Microsoft Saudi Arabia Microsoft Tunisie
PO Box 17100 Immeuble Iris
Abraj Atta’awuneya, King Fahd Road, Olaya Les Berges du Lac
16th Floor, North Tower 1053 Tunis
PO Box 17100, Riyadh 11484 Tunisie
Saudi Arabia
Tel: +216 71 96 00 06
Tel: +966 1 2180808 Fax: +216 71 86 25 05
Fax: +966 1 2180809

Turkey
Serbia and Montenegro (Yugoslavia)
Microsoft Bilgisayar Yazilim
Microsoft Software d.o.o. Hizmetleri Limited Sirketi
Makedonska 30, 6th floor Barbaros Plaza Is Merkezi, 145-C
11000 Belgrade Emirhan Caddesi
Serbia and Montenegro Dikilitas, Besiktas 34349
Istanbul
Tel: +381 11 330 66 00
Turkey
Fax: +381 11 330 66 01
Tel: +90 212 326 5000
Fax: +90 212 258 5954
Slovakia
Microsoft Slovakia s.r.o.
Ukraine
Bratislava Business Center IV
Prievozska 6/A Microsoft Ukraine
821 09 Bratislava 30A, Spasskaya Str.
Slovak Republic Podil Plaza, office 3-2
04070, Kiev
Tel: +421 2 58 10 28 11
Ukraine
Fax: +421 2 58 10 28 00
Tel: + 380 44 4960310

Slovenia
United Arab Emirates
Microsoft d.o.o. Ljubljana
BTC City stolpnica/VII Microsoft Gulf FZ LLC
Smartinska 140 P O Box 52244
1000 Ljubljana Dubai Internet City, Building No 8
Slovenia Sheikh Zayed Road
Dubai
Tel: +386 1 5 484 100
UAE
Fax: +386 1 5 484 122
Tel: +9714 391 7000
Fax: +9714 391 7001
South Africa
Microsoft Corporate Hill
United Kingdom
3012 William Nicol Drive
Bryanston Microsoft Ltd
Johannesburg 2000 Thames Valley Park
South Africa Reading
RG6 1WG
Tel: +27 11 361 7000
UK
Tel: +44 870 60 10 100
Spain Fax: +44 870 60 20 100
Microsoft Ibérica S.R.L.
Paseo del Club Deportivo, 1
Centro Empresarial La Finca — Edificio 1
28223 Pozuelo de Alarcón
Madrid
Spain
Tel: +34 91 391 99 99
Fax: +34 91 391 90 01

Sweden
Microsoft AB
Finlandsgatan 30, Box 27
164 93 Kista
Sweden
Tel: +46 8 752 56 00
Fax: +46 8 750 51 58

Switzerland
Microsoft Schweiz
Richtistrasse 3
8304 Wallisellen
Zurich
Switzerland
Tel: +41 848 22 44 88
Fax: +41 43 456 44 44

JUNE 2005 25
26 JUNE 2005
For More Information: Contact the Microsoft EMEA press office at +44 870 243 0515 or by e-mail
at emearesponse@wagged.com.

For additional information on Microsoft EMEA and Microsoft Corp.,

our home page can be viewed on the web at www.microsoft.com/emea.

For media and background information, visit www.microsoft.com/emea/presscentre

and www.microsoft.com/presspass.

For financial questions, visit www.microsoft.com/msft.

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Hotmail, Xbox and MS-DOS are trademarks or
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United States and/or other countries.
The names of actual companies and products
mentioned herein may be the trademarks of their
respective owners.
This document is for informational purposes
only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, IN THIS DOCUMENT.

© 2005 Microsoft Corp. All rights reserved.