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GROUP MEMBERS
S R .# N AME R OLL N UMBER
1 ARSALAN ATA KHAN 2009-CE-124
2 MUHAMMAD UMER 2009-CE-137
SUBMITTED TO
Acknowledgment
First of all, we are thankful to Almighty ALLAH (The most Gracious and the most Powerful, the
knower of seen and unseen), for giving us courage and power to learn and to apply our knowledge
for the benefits of mankind.
We would like to express profound gratitude to our advisor, Mr. Muzammil Ahmed Khan and Mr.
Muhammad Kashif Shaikh, for his invaluable support, encouragement, supervision and useful
suggestions throughout this project work. His moral support and continuous guidance enabled us to
complete our work successfully and patiently guided us in this project and never accepting less than
our best efforts.
We would also like to show our gratitude to all the staff members of Standard Chartered bank of
Pakistan especially Mr. Abdul Azeem Qureshi and Mr. Aamir Saleem who devoted us their precious
time to accomplish this task.
At last but not the least, we would like to thank our family, for their consistent support and faith
which enables us to complete this project.
TABLE OF CONTENT
2. Organization Introduction 5
12. Conclusion 23
Appendices
Minutes of Meeting
Questionnaire
Introduction
Information is the basis for every decision taken in an organization. The efficiency of management
depends upon the availability of regular and relevant information. Thus it is essential that an
effective and efficient reporting system be developed as part of accounting system.
The main object of management information is to obtain the required information about the operating
results of an organization regularly in order to use them for future planning and control. The old
techniques like intuition, rule of thumb, personal whim and prestige, etc. Are now considered useless
in the process of decision taking. Modern management is constantly on look out for such quantitative
and such information, which can help in analyzing the proposed alternative actions and choosing one
as its decision.
Introduction:
Standard Chartered has a history of over 150 years in banking and operates in many of the world's
fastest-growing markets with an extensive global network of over 1,600 branches (including
subsidiaries, associates and joint ventures) in over 70 countries in the Asia Pacific Region, South
Asia, the Middle East, Africa, the United Kingdom and the Americas.
As one of the world's most international banks, Standard Chartered employs 70,000 people,
representing over 125 nationalities, worldwide. This diversity lies at the heart of the Bank's values
and supports the Bank's growth as the world increasingly becomes one market.
With strong organic growth supported by strategic alliances and acquisitions and driven by its
strengths in the balance and diversity of its business, products, geography and people, Standard
Chartered is well positioned in the emerging trade corridors of Asia, Africa and the Middle East.
Standard Chartered derives over 90 per cent of profits from Asia, Africa and the Middle East.
Serving both Consumer and Wholesale Banking customers worldwide, the Bank combines deep
local knowledge with global capability to offer a wide range of innovative products and services as
well as award-winning solutions.
Standard Chartered is also committed to all its stakeholders by living its values in its approach
towards managing its people, exceeding expectations of its customers, making a difference in
communities and working with regulators.
`The year 2006 marked the beginning of a major transformation for Standard Chartered’s operations
in Pakistan. It was during this year that the Bank announced its acquisition of Union Bank, one of the
best private sector banks in Pakistan.
The US$ 487 million, the largest ever transaction in Pakistan’s banking history, spearheaded the
establishment of Standard Chartered Bank (Pakistan) Limited (SCBP), the first international bank in
Pakistan to be locally incorporated. The acquisition effectively cemented our position as the largest
th
and fasted growing international bank in Pakistan: Standard Chartered is now the 5 largest bank in
terms of revenue and operating profit.
In early 2007, the combined bank had 115 branches across 22 cities in Pakistan. A year later, by mid
2008, the bank has 176 branches across 41 cities. Our geographic footprint growth has led the Bank
in becoming a part of the social and economic fabric of the country, positioning us to deliver on our
vision of “Being the best locally embedded international bank”.
The bank now has over 176 branches across over 41 cities of Pakistan.
Consumer Banking
Standard Charted provides services for
Mortgages
Credit Cards
Personal Loans
Auto Loans
Islamic Banking
Wealth Management products.
SMS Banking
ATM Cards and VISA Debit Cards
Online Banking
Wholesale Banking:
Wholesale banking provides
Transactional banking
Debt Capital Markets
Corporate Finance
Derivatives & Fx Options
Commodity Finance and deposit products.
Treasury
Islamic Banking:
Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive
international banking services and a wide range of Shariah compliant financial products that are
based on Islamic values
SME Banking:
Standard Chartered Small Medium Enterprise banking provides services for Small to medium
size companies to expand their enterprise.
Tijarat Accounts
Business Installment Loans
Industry Specific Solutions
As Standard Chartered started their business in Pakistan in 2006, so they are using information
system since the start of their business in Pakistan, there were no PRE-IS era of Standard Chartered
bank in Pakistan. At the time of acquisition of Union Bank of Pakistan, the Union bank was using
their own core banking solution which was then got shifted under one system. The actual conversion
happened on 17th September 2006, when Standard Chartered cut over the Union Bank systems.
With the help of information technology Standard Chartered bank record the daily transactions that
took place from all over the Pakistan into a centralized database in real time which means there is no
Batch processing is taking place in Standard Charted all over the Pakistan. Every bank branch is an
online branch which is directly connected to the centralized server to keep the data up to date to
avoid any problems.
As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In
fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily
connect with other branches, customer service gets improved, online banking emerged and lot of
others benefits.
Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your
precise banking needs. It gives you convenient, round-the-clock banking services ranging from day-
to-day account transfer transactions to real-time valuable financial information. Now you can
manage your finances anytime, anywhere.
DESCRIPTION OF DEPARTMENTS
The business intelligence unit (BIU) department provides valuable information to the bank regarding
to the new products. BIU gives detailed analysis of any product data provided by Information
technology department.
The legal and compliance department is playing a very important role in this organization. The
department is responsible for all the legal work of the bank. They have to make sure whether
everything is going according to the government policies and whether or not the organization is
following all the rules of STATE BANK OF PAKISTAN.
The department is very vital in its functionality. That’s the reason why Standard Chartered pays so
much importance to it. The department performs several important functions for the organization.
Some of them are
Loans Sanction
Loans Recovery & Collection
PHONE BANKING:
Another consumer banking department which is solely responsible for phone banking issues and at
the same time they have to make sure the user is having the same level of personalized services that
would expect in branches.
COMPLAINT MANAGEMENT:
Complaint management department is responsible for complaints received from customer via Phone,
Email, Web and providing them support on timely manners.
FINANCE DEPARTMENT:
The department is very vital in its functionality. That’s the reason why Standard Chartered pays so
much importance to it. The department performs several important functions for the organization.
Some of them are
Financial Forecasting
Capital Budgeting
Credit Management
As IT is playing a vital role in this organization, the bank has state of the art IT infrastructure which
is working 24/7 to ensure that everything is running smoothly and the bank systems are not exposed
to the outside world. IT Department itself is a huge department in Standard Charted bank, having
many sub departments under its area. The IT department provides services, support to other
departments as well as also acting as a backbone of the Core banking system of Standard Chartered
Bank. In broader terms the IT department is in charge of
All Communications throughout the branches & data center’s, which includes Voice,
Data, Fax, Wireless mediums.
Monitoring the service’s of existing applications running inside the organization.
Monitoring of Critical applications which need 99% uptime.
Providing service to on production applications
Network’s and other connectivity mediums
Security of existing & new applications
Security of networks
In-house security issue’s
HIERARCHY OF IT DEPARTMENT
SERVICE MANAGEMENT:
The department is responsible for providing services to the new as well as existing applications
running inside the organization. The department is also responsible for monitoring the application
uptime and providing maximum uptime to the critical applications to avoid any financial & service
loss and assigning the privileges to the employees.
BANKING SOFTWARE’S
Standard Charted has more than 80 different business software’s running to fulfill their business
needs. Each software is specifically designed for a specific department and intended to perform some
specific task in order to help the bank run their everyday business process effectively. Some
software’s are cross functional helping different departments.
Debit Card
Credit Card
As a rule stated by STATE BANK OF PAKISTAN; “A bank must have 3 years of customer data in
their servers.” To abide this rule, Standard Chartered stores the last 3+ years of data into their local
sever which are residing in Pakistani’s data centers for quick access of data and other issues.
The bank archives the old data to their Main Server in Chennai, India which is the main server for
Middle East region. The Chennai server’s holds the archived data of all the Standard Chartered
branches in Middle East region and when any branch need to access the old data; they connect to the
Chennai servers and download the required data.
Standard Chartered is using IBM servers in Pakistan. The configuration of server depends upon the
load of work it handles and the application which is running on the server. If the application is
critical then the server is also of high configuration.
Networking is the milestone achieved by Standard Chartered bank which gives the integration
between information systems of various departments. Standard Chartered is using CISCO networks
to maximize the outcome and to enhance the communication quality within their organization which
results in the better service. Standard Chartered has different types of network configuration for
different scenarios; some of them are discussed below.
The local area network (LAN) is running inside the organization and providing ultimate connectivity
between the employees and other persons. There are some Workgroup applications also running over
their LAN for easy collaboration between the employees of same and different departments. The
LAN is not exposed to the outside world for security reasons and there is a proxy server running for
connectivity outside the organization which makes sure the internal network is not exposed to the
internet.
Each branch has two links, one is DXX which is connected to the nearest data center and another
link is VSAT which is connected to the second nearest data center to make sure branch keep working
if there is a problem occur in any one of the data centers.
Standard Chartered existing information technology system is fulfilling all of their need without any
error, and the network terminologies they implemented is serving excellent in terms of quality and
security.
The weakness in their existing system is that they stores only the last 3 years of customer data into
their local server to follow the STATE BANK OF PAKISTAN law. But in some cases they have to
retrieve the old data from their Chennai, India server, which cost them money for downloading as
well as uploading.
CONCLUSION
This report is complete implementation of our course study. After our visit to multinational
organization, we came to know how these organization works in order to maintain their standard and
market share in the industry. We also came to know the different industrial standards that an
organization has to follow in order become agile. This report helped us in clearly understanding the
complex business logics as well as the impact of short and long term strategies.
The report also gives us practical exposure to some state of the art IT infrastructure like
redundant networks etc and their impact on day to day business. The project helped us in developing
interpersonal skills, awareness of work environment in organization and the role of Information
system in organizations.
QUESTIONNAIRE