Helen Farinacci

18120 W. Brown St. Waddell, AZ 85355

hfeab1b0@westpost.net * Cellular 619-634-6497
Business Administration Professional
Summary
A very enthusiastic, high achieving and committed professional with over 30 year
s of administrative experience in customer service, clerical, secretarial, and o
ffice administration spanning the educational, legal, child development, and mil
itary professions. Extensive knowledge of data entry programs, research practice
s, general administrative applications, and office management duties that contri
butes to a broad range of business ready talents. Skills in conflict resolution,
problem solving, time management, organization, and an effective team member wi
th strong communications and motivational skills, which motivates staff to achie
ve aggressive goals.

Education
Bachelor of Business Administration September 2010
American InterContinental University Hoffman Estates, IL
* Concentration: Human Resource Management

Experience
Substitute Clerical Assistant February 2008 - June 2010
San Diego Unified School District, San Diego, CA
* Performed data entry of student personal identifiable information (PI
I), grade performances, and disciplines to manage and track student statistics,
saving time in querying detailed student data.
* Actively managed the district's phone system using excellent communic
ation, client relations, and problem-solving skills to answer phones, transferri
ng calls, taking messages, and set-up conference calls for upper management.
* Conducted multiple tasks such as filing, faxing, handling incoming an
d outgoing mail, shipping and receiving packages, creating copies, forms, and sp
readsheets efficiently and orderly reducing the workload of co-workers.
* Built relationships with others inside and outside the school, perfor
ming conflict management using interpersonal skills to calm and comfort angered
parents and students, and provide support to co-workers.
* Conducted training for students at all ages, sharing knowledge and mo
nitoring their individual progress.
Child Development Assistant - Part-Time June 2008 - August 2009
San Diego Unified School District, San Diego, CA
* Administered educational support to pre-school age students and teach
ers performing various activities, to include organizing student activities, sch
eduling teacher meetings and projects, and managing the attendance roster, ensur
ing 100% accountability of students at all times.
* Managed students' progress and various statistics, using installed ap
plications.
* Established relationships with parents, gaining their trust and provi
ding them with effective feedback about their child's performance
Clerk II December 1998 - June 2007
Vallejo Unified School District, Vallejo, CA
* Designed and generated reports to assist principal with school manage
ment activities: Coordinated all meetings for staff; managed calendars, attendan
ce, lunch verification, student progress reporting, purchase orders, inventory c
ounts, and mailing databases.
* Provided customer support to guests, parents, school personnel; Ensur
ed they received all materials and support to accomplish their individual object
ives while on campus.
* Managed, compiled, and typed financial statements for the cafeteria s
ervices account using FileMaker Pro software.
* Scheduled all class assignments for students and teachers with 100% a
ccuracy.