Inside Sales/Customer Service ____________________SUMMARY OF QUALIFICATIONS____________________ * Received national recognition and award at Free Enterprise Days Major

Function Event for outstanding sales achievement. * Exceeded production goals through the use of innovative strategic techniques. * Acknowledged as a rising leader for closing multiple sales in a hostile sellin g environment. * Made use of communication skills to connect with union team members to raise m y level of influence and credibility. As a result, the union team members regul arly meet production goals, and on the occasions that the operation was understa ffed. * Awarded the Awesome & Winning Trophy twice in one business week for providing high levels of customer service. ____________________RELEVANT EXPERIENCE____________________ Inside Sales * Matured as an attentive listener in facilitating the task of identifying, want s, needs, and desires of a customer. * Life long learner and committed to personal development by the way of reading positive mental attitude books, listening to motivational speakers, and associat e with people that are excited about my personal growth. * Acknowledged by management for persistence in the number of telephone dials to a custmer. The diligent work effort resulted in a closed sale. Management used the sale cycle as a training tool for new hires. Customer Service * Customer oriented, and able to interact easily with the public. * Trained in connecting with people to create the ultimate customer experience. * Received a letter from a debtor stating that she enjoyed the dignity and respe ct that was given to her while resolving a past due account. The professional t reatment made a tremendous impact on her to make the past due account a priority to resolve. ____________________EMPLOYMENT HISTORY____________________ 2009 - Present - Account Manager Receivables Management Solutions, West St. Paul, MN ____________________EDUCATION____________________ 2014 - B.A., Interdisciplinary Studies Metropolitan State University, St. Paul, MN Completed coursework, sophmore status. 2002 - A.S., Computer Science MacMurray College, Jacksonville, IL Computer Technology Certificate. ____________________SKILLS____________________ * Exceptional computer skills. Advanced at operating Microsoft Access, Excel, Ou tlook, PowerPoint, and Word. * Perform data entry at 50+ wpm with 98% accuracy, 7,000+ ksph with 98% accuracy . * Extremely strong work ethic; incredibly passionate about doing the little thin gs needed to achieve goals; and very coachable. * Analytical thinker with the ability to be creative in finding ways to resolve complex issues. * Team player that cooperates without difficulty with co-workers and work well i

ndependently. ____________________PROFESSIONAL TRAINING____________________ Professional Leadership Development Completed 5.5 hours in professional leadership development from leadership guru Dr. John C. Maxwell. Chick-Fil-A Leadercast, Brooklyn Park, MN 2010 ____________________VOLUNTEER WORK____________________ 2009 - Present - Greeter Living Word Christian Center, Brooklyn Park Enjoy being the first point of contact a member/visitor sees when entering the c hurch. Make use of my communication and customer service skills when greeting me mbers/visitors by the way of creating an exceptionally warm welcoming experience . Surveys conducted by the church found that visitors chose to revisit the churc h is mostly due to their interaction with the Greeters upon their arrival. ____________________PROFESSIONAL REFERENCES____________________ Available upon request