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Covering New York and Online Covering Ohio
Tom DiPietropolo Nancy Marr
McGraw-Hill Career College Division McGraw-Hill Career College Division
978-551-0454 330-482-9544
tom_dipietropolo@mcgraw-hill.com nancy_marr@mcgraw-hill.com
1. Complete the accounting cycle including the 2. Analyzing and Recording Transactions
recording process from source documents to 3. Adjusting Accounts and Preparing Financial Statements
the post-closing trial balance for a service 4. Completing the Accounting Cycle
business.
3. Calculate and record payroll operations in- 11. Current Liabilities and Payroll Accounting
cluding deductions, register and earning re-
cords.
5. Prepare and evaluate basic financial state- 3. Adjusting Accounts and Preparing Financial Statements
ments.
ACCT 110 Accounting Principles I
FEATURES
• Marginal Annotations: Marginal annotations reference the relevance of accounting in today’s world. These
annotations include student hints to better understand the finer points of accounting.
• The Decision Center provides students with a framework throughout the text that reinforces the relevance of
accounting information to make business decisions.
• Beyond the Numbers is a special set of assignment materials that reinforce critical thinking skills and decision
making with real company examples and Internet applications.
• CAP Learning Objectives Model categorizes and color-codes learning objectives based on whether they are
Conceptual, Analytical, or Procedural. This model helps instructors select and execute a focus for their course—it
also highlights that accounting is more than simply procedures.
• Chapter Linkages (A Look Back, A Look at this Chapter, A Look Ahead) launch each chapter and establish
bridges between prior, current, and upcoming chapters.
• Financial Statements of familiar companies are used to acquaint readers with the format, content, and use of
accounting information.
• Entrepreneurial Openers and Follow-Up Assignments: Each chapter is launched with a Decision Feature that
introduces an engaging entrepreneurial scenario that shows the relevance of accounting to business. These openers
are motivating for students and, accordingly, helpful in teaching and learning accounting.
• Comprehensive and Serial Problems are included in several chapters and focus on multiple learning objectives
from multiple chapters. They integrate and summarize key principles.
• Expanded Assignment Materials: Assignment materials are expanded
for purposes of engaging students and demonstrating the relevance of
2. Maintain and assess inventory methods used 6. Inventories and Cost of Sales
for business decision-making.
3. Calculate and record receivable and payable 2. Analyzing and Recording Transactions
transactions. 9. Accounting for Receivables
4. Compute and evaluate depreciation and de- 10. Plant Assets, Natural Resources, and Intangibles
pletion methods, acquisition, sale and dis- 15. Investments and International Operations
posal of assets and identify intangible assets.
5. Solve basic partnership and corporate ac- 12. Accounting for Partnerships
counting transactions. 13. Accounting for Corporations
ACCT 120 Accounting Principles II
FEATURES
• Marginal Annotations: Marginal annotations reference the relevance of accounting in today’s world. These
annotations include student hints to better understand the finer points of accounting.
• The Decision Center provides students with a framework throughout the text that reinforces the relevance of
accounting information to make business decisions.
• Beyond the Numbers is a special set of assignment materials that reinforce critical thinking skills and decision
making with real company examples and Internet applications.
• CAP Learning Objectives Model categorizes and color-codes learning objectives based on whether they are
Conceptual, Analytical, or Procedural. This model helps instructors select and execute a focus for their course—it
also highlights that accounting is more than simply procedures.
• Chapter Linkages (A Look Back, A Look at this Chapter, A Look Ahead) launch each chapter and establish
bridges between prior, current, and upcoming chapters.
• Financial Statements of familiar companies are used to acquaint readers with the format, content, and use of
accounting information.
• Entrepreneurial Openers and Follow-Up Assignments: Each chapter is launched with a Decision Feature that
introduces an engaging entrepreneurial scenario that shows the relevance of accounting to business. These openers
are motivating for students and, accordingly, helpful in teaching and learning accounting.
• Comprehensive and Serial Problems are included in several chapters and focus on multiple learning objectives
from multiple chapters. They integrate and summarize key principles.
• Expanded Assignment Materials: Assignment materials are expanded
for purposes of engaging students and demonstrating the relevance of
ACCT 210
ACCT 215
ACCT 230
ACCT 240
1. Use, pronounce, and correctly spell medical 1. The Anatomy of Word Construction: The Essential Ele-
terms and abbreviations. ments of the Language of Medicine
2. Apply concepts of word parts to determine 1. The Anatomy of Word Construction: The Essential Ele-
meaning of medical terms. ments of the Language of Medicine
3. Correctly identify body systems, structures 2. The Body as a Whole: The Essentials of the Language of
and basic functions. Anatomy
3. The Integumentary System: The Essentials of the Lan-
guage of Dermatology
4. The Skeletal System: The Essentials of the Language of
Orthopedics
5. Muscles and Tendons: The Essentials of the Languages of
Orthopedics and Rehabilitation
6. Cardiovascular and Circulatory Systems: The Essentials of
the Language of Cardiology
7. The Blood, Lymphatic, and Immune Systems: The Essen-
tials of the Languages of Hematology and Immunology
8. Respiratory System: The Essentials of the Language of
Pulmonology
9. The Digestive System: The Essentials of the Language of
Gastroenterology
10. The Nervous System and Mental Health: The Essentials of
the Languages of Neurology and Psychiatry
11. Special Senses of the Eye and Ear: The Essentials of the
Languages of Ophthalmology and Otology
12. The Endocrine System: The Essentials of the Language of
Endocrinology
13. The Urinary System: The Essentials of the Language of
Urology
14. The Male Reproductive System: The Essentials of the
Language of the Male Reproductive System
15. The Female Reproductive System: The Essentials of the
Language of Gynecology and Obstetrics
4. Use resources print or electronic to define 1. The Anatomy of Word Construction: The Essential Ele-
terms ments of the Language of Medicine
Appendix A: Word Parts and Abbreviations
AHLT 100 / MAAT 100 Medical Terminology
David Allan
Karen Lockyer
FEATURES
• Based on Bloom’s Taxonomy, End-of-Lesson Exercises provide immediate practice using the terms in that lesson, thus
preparing students for the End-of-Chapter exercises.
• Exercise variety requires students to understand, accurately apply, and think critically about the medical language they use
(knowledge, comprehension, application, analysis, synthesis, and evaluation). Appendix A provides exercises from all material
within the text for excellent certification preparation.
• Unfolding Case Studies begin each chapter by placing students into a allied health professional roles, such as respiratory
therapists, medical assistants, etc.
• Allan’s 2-page spreads cover only one topic at a time, thus offering contextual content, a Word Analysis and Definition Table,
and exercises all in one place.
• Allan’s Lesson-based approach divides each chapter into manageable chunks of content that are easier for students to learn
and instructors to teach.
• Word Analysis and Definition Tables (WADs) offer color-coded prefixes, suffixes, and combining forms to provide students with
an at-a-glance view of the terms covered in the lessons.
TABLE OF CONTENTS
1. The Anatomy of Word Construction: The Essential Elements 10. The Nervous System and Mental Health: The Essentials of the
of the Language of Medicine Languages of Neurology and Psychiatry
2. The Body as a Whole: The Essentials of the Language of 11. Special Senses of the Eye and Ear: The Essentials of the
Anatomy Languages of Ophthalmology and Otology
3. The Integumentary System: The Essentials of the Language 12. The Endocrine System: The Essentials of the Language of
of Dermatology Endocrinology
4. The Skeletal System: The Essentials of the Language of 13. The Urinary System: The Essentials of the Language of
Orthopedics Urology
5. Muscles and Tendons: The Essentials of the Languages of 14. The Male Reproductive System: The Essentials of the
Orthopedics and Rehabilitation Language of the Male Reproductive System
6. Cardiovascular and Circulatory Systems: The Essentials of the 15. The Female Reproductive System: The Essentials of the
Language of Cardiology Language of Gynecology and Obstetrics
7. The Blood, Lymphatic, and Immune Systems: The Essentials Appendix A. Word Parts and Abbreviations
of the Languages of Hematology and Immunology Appendix B. Diagnostic and Therapeutic Procedure
8. Respiratory System: The Essentials of the Language of Appendix C. Pharmacology
Pulmonology Glossary
9. The Digestive System: The Essentials of
the Language of Gastroenterology
AHLT 111 / MAAT 111 Introduction to Health Care
0073402060 / 9780073402062 Law & Ethics for Medical Careers, 5th Edition, ©2010
Karen Judson, Carlene Harrison
3. Describe the legal and ethical aspects of 3. Law, the Courts, and Contracts
health information and care. 4. Professional Liability and Medical Malpractice
5. Defenses to Liability Suits
6. Medical Records and Informed Consent
7. Privacy Law and HIPAA
8. Physicians' Public Duties and Responsibilities
5. Identify basic principles of psychology and 10. The Beginning of Life and Childhood
developmental stages of the life cycle. 11. Death and Dying
6. Discuss hereditary, cultural and environ- 12. Health Care Trends and Forecasts
mental influences on behavior and patient
care.
AHLT 111 / MAAT 111 Introduction to Health Care
Karen Judson
Carlene Harrison
HODGES UNIVERSITY
Law and Ethics for Medical Careers, Fifth Edition, provides an overview of the laws
and ethics you should know to help you give competent, compassionate care to
patients that is within acceptable legal and ethical boundaries. The text can also
serve as a guide to help you resolve the many legal and ethical questions you may reasonably expect to face as a
student and, later, as a health care practitioner. The text features pertinent legal cases, anecdotes, and sidebars
related to health-related careers. Content has been updated and special attention has been paid to legislation affecting
health care.
FEATURES
• Voice of Experience feature illustrates real-life experiences that are related to the text material. Each quotes health
care practitioners in various locations throughout the United States as they encounter problems or situations
relevant to the material discussed in the text.
• Check Your Progress feature provides a short quiz that allows students to test their comprehension of the material
just read in the text. Answer the questions, correct incorrect answers, and then review appropriate sections to be
sure they understand the material.
• Ethical Issues feature contains ethical dilemmas and discussion questions taken from interviews with a variety of
medical ethics experts and health care practitioners.
TABLE OF CONTENTS
Part 1 The Foundations of Law and Ethics 10 The Beginning of Life and Childhood
1 Introduction to Law and Ethics 11 Death and Dying
2 Working in Health Care 12 Health Care Trends and Forecasts
3 Law, the Courts, and Contracts Appendix 1 State Medical Boards
Part 2 Legal Issues for Working Health Care Practitioners Appendix 2 Health Care Professional Organizations
4 Professional Liability and Medical Malpractice Appendix 3 Associations for Major Diseases
5 Defenses to Liability Suits Glossary
6 Medical Records and Informed Consent Court Cases Index
7 Privacy Law and HIPAA Alphabetically
Part 3 Professional, Social, and Interpersonal Health Care By Subject
Issues
8 Physicians' Public Duties and Responsibilities
9 Workplace Legalities
AHLT 120 / MAAT 120 Anatomy and Physiology I
1. Identify the major anatomical and physio- 1. Introduction to Human Anatomy and Physiology
logical features of the cells, tissues, and 3. Cells
open organ systems. 4. Cellular Metabolism
5. Tissues
9. Nervous System
David N. Shier
WASHTENAW COMMUNITY COLLEGE
Jackie L. Butler
GRAYSON COUNTY COLLEGE
Ricki Lewis
Contributing Editor, "The Scientist"
FEATURES
• Anatomy and Physiology Revealed (APR)! This multimedia tool is designed to help students learn and review using
a virtual human cadaver!
• APR Correlation Guide to assist instructors by giving them information specific to this text.
• Key Term Pronunciation Keys within the text.
• Clinical Connections are integrated at the end of several chapters to "pull the concepts together."
• "Check Your Recall" Review Questions: This edition offers review questions at the end of each major section in the
chapter so students can check their understanding of the material just covered.
• "Facts of Life" tidbits have been sprinkled throughout the text to provide students with interesting factoids related
to the study of anatomy & physiology.
• The art program ensures color and style consistency throughout the text.
• An Outcomes and Assessments format is incorporated throughout the text. The chapter starts with a list of
outcomes for instructors and students. Outcomes are then directly tied to assessments at the end of the chapter.
• "Foundations for Success" is designed to help students LEARN how to study at the collegiate level and efficiently
use the tools available to them. You will find a section on helping the student determine their learning style!
TABLE OF CONTENTS
Unit 1 Levels of Organization 11 Endocrine System
1 Introduction to Human Anatomy and Physiology Unit 4 Transport
2 Chemical Basis of Life 12 Blood
3 Cells 13 Cardiovascular System
4 Cellular Metabolism 14 Lymphatic System and Immunity
5 Tissues Unit 5 Absorption and Excretion
Unit 2 Support and Movement 15 Digestion and Nutrition
6 Integumentary System 16 Respiratory System
7 Skeletal System 17 Urinary System
8 Muscular System 18 Water, Electrolyte, and Acid-Base Balance
Unit 3 Integration and Coordination Unit 6 The Human Life Cycle
9 Nervous System 19 Reproductive Systems
10 The Senses 20 Pregnancy, Growth, and Development
AHLT 125 / MAAT 125 Anatomy and Physiology II
1. Identify the major anatomical and physiologi- 1. Introduction to Human Anatomy and Physiology
cal features of the nervous, digestive, uri- 9. Nervous System
nary, male and female reproductive, and en- 11. Endocrine System
docrine systems. 17. Urinary System
19. Reproductive Systems
David N. Shier
WASHTENAW COMMUNITY COLLEGE
Jackie L. Butler
GRAYSON COUNTY COLLEGE
Ricki Lewis
Contributing Editor, "The Scientist"
FEATURES
• Anatomy and Physiology Revealed (APR)! This multimedia tool is designed to help students learn and review using
a virtual human cadaver!
• APR Correlation Guide to assist instructors by giving them information specific to this text.
• Key Term Pronunciation Keys within the text.
• Clinical Connections are integrated at the end of several chapters to "pull the concepts together."
• "Check Your Recall" Review Questions: This edition offers review questions at the end of each major section in the
chapter so students can check their understanding of the material just covered.
• "Facts of Life" tidbits have been sprinkled throughout the text to provide students with interesting factoids related
to the study of anatomy & physiology.
• The art program ensures color and style consistency throughout the text.
• An Outcomes and Assessments format is incorporated throughout the text. The chapter starts with a list of
outcomes for instructors and students. Outcomes are then directly tied to assessments at the end of the chapter.
• "Foundations for Success" is designed to help students LEARN how to study at the collegiate level and efficiently
use the tools available to them. You will find a section on helping the student determine their learning style!
TABLE OF CONTENTS
Unit 1 Levels of Organization 11 Endocrine System
1 Introduction to Human Anatomy and Physiology Unit 4 Transport
2 Chemical Basis of Life 12 Blood
3 Cells 13 Cardiovascular System
4 Cellular Metabolism 14 Lymphatic System and Immunity
5 Tissues Unit 5 Absorption and Excretion
Unit 2 Support and Movement 15 Digestion and Nutrition
6 Integumentary System 16 Respiratory System
7 Skeletal System 17 Urinary System
8 Muscular System 18 Water, Electrolyte, and Acid-Base Balance
Unit 3 Integration and Coordination Unit 6 The Human Life Cycle
9 Nervous System 19 Reproductive Systems
10 The Senses 20 Pregnancy, Growth, and Development
AHLT 130 Clinical Procedures
2. Obtain, document, and maintain informa- 5. Interviewing the Patient, Taking a History, and Documentation
tion for a health history using the principles
of medical law and ethics.
3. Obtain, assess, and document vital signs, 6. Obtaining Vital Signs and Measurements
visual acuity, and other diagnostic tests as 7. Assisting with a General Physical Examination
pertaining to physical exams.
4. Prepare patients and assist physician for 8. Assisting with Examinations in the Basic Specialties
special exams. 9. Assisting with Highly Specialized Examinations
10. Assisting with Minor Surgery
5. Demonstrate procedures used to prepare 21. Electrocardiography and Pulmonary Function Testing
for and assist during minor surgery includ-
ing sterile techniques, wound care, sutures,
and instrumentation.
Kathryn A. Booth
Total Care Programming
Leesa Whicker
CENTRAL PIEDMONT COMM COLL
Terri D. Wyman
Respected for its inclusive coverage of AAMA, AMT, NHA, RMA, NOCTI, CAAHEP and
SCANS, Booth’s fourth edition now provides the 2010 ABHES and 2008 CAAHEP
standards in each chapter! Preparation for Certification Boxes have been added to
this edition to focus students on the specific exam they will take. 15 Electronic Health Record activities are
incorporated into the text and available online through SpringCharts simulating real patient encounters. A completely
revised workbook now includes competency work products. ACTIVSim™, LearnSmart™, and Connect Plus+™ digitally
enhance learning with Booth’s Medical Assisting!
TABLE OF CONTENTS
SECTION 1: The Medical Office Environment SECTION 4: Physician’s Office Laboratory Procedures
Chapter 1: Principles of Asepsis Chapter 14: Laboratory Equipment and Safety
Chapter 2: Infection Control Techniques Chapter 15: Introduction to Microbiology
Chapter 3: HIV, Hepatitis, and Other Blood-Borne Chapter 16: Collecting, Processing, and Testing Urine
Pathogens Specimens
Chapter 4: Preparing the Exam and Treatment Areas Chapter 17: Collecting, Processing, and Testing Blood
SECTION 2: Assisting with Patients Specimens
Chapter 5: Interviewing the Patient, Taking a History, SECTION 5: Nutrition, Pharmacology, and Diagnostic
and Documentation Equipment
Chapter 6: Obtaining Vital Signs and Measurements Chapter 18: Nutrition and Special Diets
Chapter 7: Assisting with a General Physical Chapter 19: Principles of Pharmacology
Examination Chapter 20: Drug Administration
SECTION 3: Specialty Practices and Medical Chapter 21: Electrocardiography and Pulmonary Function
Emergencies Testing
Chapter 8: Assisting with Examinations in the Basic Chapter 22: X-Rays and Diagnostic Radiology
Specialties SECTION 6: Externship
Chapter 9: Assisting with Highly Specialized Chapter 23: Medical Assisting Externships and Preparing to
Examinations Find a Position
Chapter 10: Assisting with Minor Surgery Appendix I: Prefixes, Suffixes and Word Roots In Commonly-
Chapter 11: Assisting with Cold and Heat Therapy and Used Medical Terms
Ambulation Appendix II: Abbreviations and Symbols Commonly Used in
Chapter 12: Emergency Preparedness and First Aid Medical Notations
Chapter 13: Complementary and Alternative Medicine Glossary
AHLT 230 Medical Laboratory
Phyllis Cox
ARKANSAS TECH UNIVERSITY
Danielle Schortzmann Wilken
GOODWIN COLLEGE
FEATURES
• The text includes coverage of urinalysis, hematology, blood chemistry, immunology, microbiology, differential
blood smear determination, normal and diseased condition of red blood cells, and normal and abnormal condition
of platelets.
• It includes background on why medical tests are ordered to give students an overall understanding of laboratory
procedures and to relate the theory of lab tests to the physiology of the body.
• The text covers safety, recordkeeping and documentation, quality control, math, phlebotomy, and patient
relations.
• It emphasizes accuracy and safety, with explanations of Universal Precautions, OSHA requirements, and
regulations of the Clinical Laboratory Improvement Amendment (CLIA).
TABLE OF CONTENTS
Unit 1: Introduction of the Physician's Office Laboratory Chapter 17: Advanced Hematology Procedures Chapter 18:
Chapter 1: Safety in the Laboratory Blood Coagulation
Chapter 2: The Microscope Unit 5: Blood Chemistry
Chapter 3: Math in the POL Chapter 19: Blood Glucose: Measurement and Monitoring
Chapter 4: Statistics in the POL Chapter 20: Chemistry Testing
Chapter 5: Quality Assurance and Quality Control Unit 6: Immunology and Microbiology
Chapter 6: Recordkeeping in the POL Chapter 21: Immunology Tests
Unit 2: Urinalysis Chapter 22: Microbiology
Chapter 7: Anatomy and Physiology of the Urinary System Appendix A: Standard Precautions and Other Laboratory
Chapter 8: Collection and Preservation of the Urine Specimen Safety Information
Chapter 9: Physical and Chemical Properties of the Urinalysis Appendix B: OSHA Bloodborne Pathogens Standard
Chapter 10: Microscopic Properties of the Urinalysis Appendix C: Sample Blood and Body Fluid Exposure Report
Unit 3: Blood Collection Form
Chapter 11: Routine Venipuncture Appendix D: CLIA’s Levels of Certification
Chapter 12: Advanced Venipuncture Techniques Appendix E: Preparing the POL for Inspection
Unit 4: Hematology Appendix F: Example of Laboratory Requisition Form
Chapter 13: Hemoglobin and Hematocrit: Manual Procedures Appendix G: Blood Chemistry Tests Arranged by Profiles or
Chapter 14: Manual Hematological Procedures Panels
Chapter 15: Differential White Blood Cell Count: Manual Procedure Appendix H: Reference Values of Common Laboratory Tests
Chapter 16: Automated Hematology and Appendix I: Vocabulary of the Clinical Laboratory
Quality Control
AHLT 235 / MAAT 235 Health Care Reimbursement/Billing Emphasis
1. Define basic health insurance terms & abbre- 1. Introduction to the Medical Billing Process
viations. 18. EOB/RA/Secondary Claim Cases Guide to Medisoft
2. Analyze and discuss insurance plans. 9. Private Players/BlueCross and Blue Shield
10. Medicare
11. Medicaid
12. Tricare and ChampVA
13. Worker’s Compensation and Disability
3. Use CPT and ICD coding systems to com- 4. Diagnostic Coding: Introduction to ICD-9-CM
plete claim forms. 5. Procedural Coding: Introduction to CPT
6. Procedural Coding: Introduction to HCPCS
4. Discuss the impact of reimbursement from 7. Visit Charges and Compliant Billing
various plans with regard to effective prac- 8. Health Care Claim Preparation and Transmission
tice management. 9. Private Players/BlueCross and Blue Shield
10. Medicare
11. Medicaid
12. Tricare and ChampVA
13. Worker’s Compensation and Disability
14. Payments (RAs/EOBs), Appeals, and Secondary Claims
15. Patient Billing and Collections
16. Hospital Billing and Reimbursement
Joanne Valerius
Nenna L. Bayes
KCTCS ASHLAND COMM & TECH CLG
Cynthia Newby
Chestnut Hill Enterprises, Inc.
Janet I.B. Seggern
LEHIGH CARBON COMM COLL
Medical Insurance 5e provides students with the knowledge and skills needed to successfully
perform insurance and billing related duties. Following the medical billing process, instruction
moves from a comprehensive introductory chapter through processing RA/EOBs and handling patient collections. It has extensive
illustrations, forms, and exercises to develop required competencies. Exercises improve underlying essential math and
communications skills. This text also provides a fundamental understanding of diagnostic and procedural coding needed to submit
claims in compliance with payers’ requirements.
FEATURES
• Meets Instructor/Student Goals: The text is closely matched with the typical curriculum and goals of both instructors and
students. It is tightly focused on important concepts and skills, omitting extraneous material.
• Coding Coverage: The program teaches basic medical coding and coding compliance, including ICD-9-CM, CPT, and HCPCS.
• It also covers the new ICD-9-CM and CPT/HCPCS codes and for hospitals, the concept of "never events"--hospital acquired
conditions that are not paid by federal/state insurances.
• Extensive Review Activities: Thinking It Through critical thinking case studies follow every major section and give immediate
reinforcement. End-of-chapter activities include review questions, case studies, and optional Internet activities.
• The text-specific workbook provides both review and applications learned in the textbook. The workbook is learning
outcomes-based. In addition to claim completion case studies, applications include math and communication skill
development.
• The Instructor's Manual includes all of the resources needed to effectively teach the course, including installation and
troubleshooting of the software, teaching suggestions, correlations to AHIMA Coding Certification, SCANS, AAMA Role
Delineation Areas of Competence, AMT/RMA, and NHCSS, and a resource guide.
TABLE OF CONTENTS
PART 1 WORKING WITH MEDICAL INSURANCE & BILLING CHAPTER 13 WORKERS'COMPENSATION AND DISABILITY
CHAPTER 1 INTRODUCTION TO THE MEDICAL BILLING PROCESS PART 5 PAYMENT PROCESSING
CHAPTER 2 HIPAA AND MEDICAL RECORDS CHAPTER 14 PAYMENTS (RAs/EOBs), APPEALS, AND
CHAPTER 3 PATIENT ENCOUNTERS AND BILLING INFORMATION SECONDARY CLAIMS
PART 2 CLAIM CODING CHAPTER 15 PATIENT BILLING AND COLLECTIONS
CHAPTER 4 DIAGNOSTIC CODING: INTRODUCTION TO ICD-9-CM PART 6 HOSPITAL SERVICES
CHAPTER 5 PROCEDURAL CODING: INTRODUCTION TO CPT CHAPTER 16 HOSPITAL BILLING AND REIMBURSEMENT
CHAPTER 6 PROCEDURAL CODING: INTRODUCTION TO HCPCS PART 7 CLAIM CASE STUDIES
PART 3 CLAIM PREPARATION CHAPTER 17 PRIMARY CLAIM CASES
CHAPTER 7 VISIT CHARGES AND COMPLIANT BILLING CHAPTER 18 EOB/RA/SECONDARY CLAIM CASES GUIDE
CHAPTER 8 HEALTH CARE CLAIM PREPARATION AND TO MEDISOFT
TRANSMISSION
PART 4 PAYERS Appendix A Medical Billing and Coding Careers
CHAPTER 9 PRIVATE PAYERS/BLUE CROSS AND BLUE SHIELD Appendix B Place of Service Codes
CHAPTER 10 MEDICARE Appendix C Medical Specialties and Taxonomy Codes
CHAPTER 11 MEDICAID Appendix D Professional Web Sites
CHAPTER 12 TRICARE AND CHAMPVA Appendix E Forms
Appendix F HIPAA FAQs
AHLT 240 Pharmacology
1. Perform the necessary mathematics and dos- 3. Measurement and Dosage Calculations
age calculations using fractions, decimals,
ratios and proportions, conversions of
apothecary to metric system.
Donna Gauwitz
TABLE OF CONTENTS
2. Exhibit interpersonal, time management, and 4. Communication with Patients, Families, and Coworkers
organizational skills essential for the daily 11. Telephone Techniques
operation of the medical practice. 13. Patient Reception
6. The Office Visit
9. Tests, Procedures, and Diagnosis Codes
10. Productivity Center and Utilities
4. Apply management principles to implement 3. Legal and Ethical Issues in Medical Practice, Including
medical practice policies within legal and HIPAA
ethical guidelines. 9. Maintaining Patient Records
10. Managing the Office Medical Records
15. Health Insurance Billing Procedures
16. Medical Coding
2. Standards for Electronic Health Records
Kathryn A. Booth
0-07-739998-6 / 978-0-07-739998-6 /2011 /
Total Care Programming
Hardcover with CDROM
Terri D. Wyman
Leesa Whicker Browse http://www.mhhe.com/
CENTRAL PIEDMONT COMM COLL medicalassisting4e
Sandra Moaney-Wright
TABLE OF CONTENTS
PART ONE: Introduction to Medical Assisting SECTION 2: Interacting with Patients
SECTION 1: Foundations and Principles Chapter 11: Telephone Techniques
Chapter 1: The Profession of Medical Assisting Chapter 12: Scheduling Appointments and Maintaining the
Chapter 2: Types of Medical Practice Physician’s Schedule
Chapter 3: Legal and Ethical Issues in Medical Practice, Chapter 13: Patient Reception
Including HIPAA Chapter 14: Patient Education
Chapter 4: Communication with Patients, Families, and SECTION 3: Financial Responsibilities
Coworkers Chapter 15: Health Insurance Billing Procedures
PART TWO: Administrative Medical Assisting Chapter 16: Medical Coding
SECTION 1: Office Work Chapter 17: Patient Billing and Collections
Chapter 5: Using and Maintaining Office Equipment Chapter 18: Accounting for the Medical Office
Chapter 6: Using Computers in the Office Appendix I: Prefixes, Suffixes and Word Roots In
Chapter 7: Managing Correspondence and Mail Commonly-Used Medical Terms
Chapter 8: Managing Office Supplies Appendix II: Abbreviations and Symbols Commonly Used in Medical
Chapter 9: Maintaining Patient Records Notations
Chapter 10: Managing the Office Medical Records
The availability of complete medical information when needed brought the innovation
of storing the patient's information electronically. Improvement of patient medical
care was and is the catalyst for the electronic health record. Electronic Health Records
2e provides the conceptual theory and hands-on application students need to work in
today's medical office. Hands-on practice uses fully-functional demo version of
SpringCharts EHR software, downloadable from the Online Learning Center at no
charge, is available for students to use.
TABLE OF CONTENTS
007337458X / 9780073374581 Medical Assisting Review: Passing the CMA, RMA, and
CCMA Exams, 4th Edition, ©2012 Jahangir Moini
1. Practice professional work ethics and skills 8. Medical Law and Ethics
Jahangir Moini
EVEREST UNIVERSITY
Medical Assisting Review: Passing the CMA, RMA, and CCMA Exams,
Fourth Edition provides example questions for students to prepare for certification
exams. This reference prepares students to take the exam with easy-to-read
essential material summaries that highlight key areas of the major clinical and
administrative parts of a Medical Assistant's program. Each of the chapters includes a series of 20 to 30 multiple
choice quiz questions and a concise outline of key information. CONNECT PLUS provides more than 1600 sample
review questions as well as a PowerPoint presentation for additional student review. The review questions include
rationales for answers and correlations to certification competencies.
TABLE OF CONTENTS
MEDICAL ASSISTING REVIEW, 4th Edition Section 3 Clinical Medical Assisting Knowledge
BRIEF TABLE OF CONTENTS Chapter 15 Blood-Borne Pathogens and Principles of
Part I Theory Review Asepsis
Section 1 General Medical Assisting Knowledge Chapter 16 Preparing the Patient
Chapter 1 The Profession of Medical Assisting Chapter 17 Vital Signs and Measurement
Chapter 2 Medical Terminology Chapter 18 Pharmacology
Chapter 3 Anatomy and Physiology Chapter 19 Administration of Medication
Chapter 4 Pathophysiology Chapter 20 Electrocardiography
Chapter 5 Microbiology Chapter 21 Radiology
Chapter 6 General Psychology Chapter 22 Physical Therapy
Chapter 7 Nutrition Chapter 23 Medical Emergencies and First Aid
Chapter 8 Medical Law and Ethics Chapter 24 Laboratory Procedures
Section 2 Administrative Medical Assisting Knowledge Part II Self-Evaluation Tests
Chapter 9 General Office Duties Test 1
Chapter 10 Communication in the Medical Office Test 2
Chapter 11 Keyboarding and Computer Applications
Chapter 12 Financial Management
Chapter 13 Medical Insurance
Chapter 14 Basic Coding
BIOL 110 Anatomy and Physiology I
1. Articulate the anatomical and physiologic fea- 3. Cellular Form and Function
tures of cells and tissues, including basic genetic 4. Genetics and Cellular Function
and inheritance concepts. 5. Histology
4. Explain the physiologic processes of inflammation 21.The Lymphatic and Immune Systems
and immunity.
Kenneth S. Saladin
GEORGIA COLLEGE AND STATE UNIV
Memorable stories must be effective in multiple ways. The story must paint a strong visual
picture. The story must weave in tools to make the reader remember important events and
understand their impact. Ken Saladin weaves graceful descriptions of human anatomy and
physiology processes together with carefully selected clinical applications and fascinating stories
from the history of medicine and evolutionary medicine to create a multi-layered story about the human body. A consistent set of
chapter learning tools helps students identify and retain key concepts while the stunning visual program provides a realistic view of
body structures and processes. Saladin's text requires no prior knowledge of college chemistry or cell biology, and is designed for a
two-semester A&P course.
FEATURES
• Superior art program- Saladin raised the bar on art programs in A&P! Saladin’s art program features the highest quality of
realism, 3D appeal, accuracy and clarity. Digital files of the entire art program are also available for use by instructors to allow
complete flexibility for lecture presentations and assessment.
• Effective clinical coverage. Saladin uses clinical examples and essays to show students the relevance of the concepts they
are learning to their future career. Some topics Saladin addresses include: medical imaging techniques, gene therapy, carpal
tunnel syndrome, Alzheimer disease, AIDS, Viagra and hypertension.
• Consistent learning tools. Saladin provides students with the tools they need to effectively learn the complex content found
in anatomy and physiology textbooks.
• Exceptional writing. Saladin offers the reader accurate content that is presented at an appropriate level of detail for the
beginning A&P student. The author incorporates clinical examples, real-life applications, and “try this at your desk” activities to
make the content interesting to the student but does so in moderation to keep the discussion focused on the main ideas.
Students are better able to understand the difficult information provided without being overloaded with extraneous details.
TABLE OF CONTENTS
Part 1 Organization of the Body 15 The Autonomic Nervous System and Visceral Reflexes
1 Major Themes of Anatomy and Physiology 16 Sense Organs
Atlas A General Orientation to Human Anatomy 17 The Endocrine System
2 The Chemistry of Life Part 4 Regulation and Maintenance
3 Cellular Form and Function 18 The Circulatory System: Blood
4 Genetics and Cellular Function 19 The Circulatory System: The Heart
5 Histology 20 The Circulatory System: Blood Vessels and Circulation
Part 2 Support and Movement 21 The Lymphatic and Immune Systems
6 The Integumentary System 22 The Respiratory System
7 Bone Tissue 23 The Urinary System
8 The Skeletal System 24 Water, Electrolyte, and Acid-Base Balance
9 Joints 25 The Digestive System
10 The Muscular System 26 Nutrition and Metabolism
Atlas B Surface Anatomy Part 5 Reproduction and Development
11 Muscular Tissue 27 The Male Reproductive System
Part 3 Integration and Control 28 The Female Reproductive System
12 Nervous Tissue 29 Human Development
13 The Spinal Cord, Spinal Nerves, and
Somatic Reflexes
14 The Brain and Cranial Nerves
BIOL 120 Microbiology Applications
3. Articulate the inflammatory and immune 14. An Introduction to Host Defenses and Innate Immunities
process. 15. Adaptive, Specific Immunity and Immunization
16. Disorders in Immunity
4. Explain treatment of infectious disease: 12. Drugs, Microbes, Host--The Elements of Chemotherapy
antibiotic use and bacterial resistance. 21. Miscellaneous Bacterial Agents of Disease
6. Describe infectious diseases of current epi- 24. Introduction to Viruses That Infect Humans: The DNA
demiological concern. Viruses
25. The RNA Viruses That Infect Humans
7. Demonstrate competence in microbiological 17. Procedures for Identifying Pathogens and Diagnosing
lab practices. Infections
BIOL 120 Microbiology Applications
FEATURES
• Unique among microbiology textbooks, Chapter 17 brings together in one place the methods used to diagnose
infectious diseases. It starts with collecting samples from the patient, and details the biochemical, serological and
molecular methods used to identify causative microbes.
• Over 100 animations on key microbiological processes are available to instructors and students. Instructors can
assign Animation quizzes in Connect where students can receive automatic feedback on correct/incorrect answers.
• Process Figures are clearly defined and include colored steps that correlate the art to step-by-step explanations.
Nearly every Process Figure has a correlating animation to it, which can be found on Talaro’s Connect website.
TABLE OF CONTENTS
1. The Main Themes of Microbiology 15. Adaptive, Specific Immunity and Immunization
2. The Chemistry of Biology 16. Disorders in Immunity
3. Tools of the Laboratory: Methods of Studying 17. Procedures for Identifying Pathogens and Diagnosing
Microorganisms Infections
4. A Survey of Prokaryotic Cells and Microorganisms 18. The Gram-Positive and Gram-Negative Cocci of
5. A Survey of Eukaryotic Cells and Microorganisms Medical Importance
6. An Introduction to Viruses 19. The Gram-Positive Bacilli of Medical Importance
7. Microbial Nutrition, Ecology, and Growth 20. The Gram-Negative Bacilli of Medical Importance
8. An Introduction to Microbial Metabolism: The Chemical 21. Miscellaneous Bacterial Agents of Disease
Crossroads of Life 22. The Fungi of Medical Importance
9. Microbial Genetics 23. The Parasites of Medical Importance
10. Genetic Engineering: A Revolution in Molecular Biology 24. Introduction to Viruses That Infect Humans: The DNA
11. Physical and Chemical Agents for Microbial Control Viruses
12. Drugs, Microbes, Host--The Elements of Chemotherapy 25. The RNA Viruses That Infect Humans
13. Microbe-Human Interactions: Infection and Disease 26. Environmental Microbiology
14. An Introduction to Host Defenses and Innate 27. Applied and Industrial Microbiology
Immunities
BIOL 210 Anatomy & Physiology II
1. Explain the anatomical and physiologic features 3. Cellular Form and Function
of cells and tissues, including basic genetic and 4. Genetics and Cellular Function
inheritance concepts. 5. Histology
2. Demonstrate knowledge of biology and chemis- 1. Major Themes of Anatomy and Physiology
try as it pertains to human body structure, 2. The Chemistry of Life
function and homeostasis. 3. Cellular Form and Function
4. Genetics and Cellular Function
5. Histology
6. The Integumentary System
7. Bone Tissue
8. The Skeletal System
9. Joints
10. The Muscular System
11. Muscular Tissue
12. Nervous Tissue
13. The Spinal Cord, Spinal Nerves, and Somatic Reflexes
14. The Brain and Cranial Nerves
15. The Autonomic Nervous System and Visceral Reflexes
16. Sense Organs
17. The Endocrine System
18. The Circulatory System: Blood
19. The Circulatory System: The Heart
20. The Circulatory System: Blood Vessels and Circulation
21. The Lymphatic and Immune Systems
22. The Respiratory System
23. The Urinary System
24. Water, Electrolyte, and Acid-Base Balance
25. The Digestive System
26. Nutrition and Metabolism
27. The Male Reproductive System
28. The Female Reproductive System
4. Explain the physiologic processes of inflamma- 21. The Lymphatic and Immune Systems
tion and immunity.
Kenneth S. Saladin
GEORGIA COLLEGE AND STATE UNIV
Memorable stories must be effective in multiple ways. The story must paint a strong visual
picture. The story must weave in tools to make the reader remember important events and
understand their impact. Ken Saladin weaves graceful descriptions of human anatomy and
physiology processes together with carefully selected clinical applications and fascinating stories
from the history of medicine and evolutionary medicine to create a multi-layered story about the human body. A consistent set of
chapter learning tools helps students identify and retain key concepts while the stunning visual program provides a realistic view of
body structures and processes. Saladin's text requires no prior knowledge of college chemistry or cell biology, and is designed for a
two-semester A&P course.
FEATURES
• Superior art program- Saladin raised the bar on art programs in A&P! Saladin’s art program features the highest quality of
realism, 3D appeal, accuracy and clarity. Digital files of the entire art program are also available for use by instructors to allow
complete flexibility for lecture presentations and assessment.
• Effective clinical coverage. Saladin uses clinical examples and essays to show students the relevance of the concepts they
are learning to their future career. Some topics Saladin addresses include: medical imaging techniques, gene therapy, carpal
tunnel syndrome, Alzheimer disease, AIDS, Viagra and hypertension.
• Consistent learning tools. Saladin provides students with the tools they need to effectively learn the complex content found
in anatomy and physiology textbooks.
• Exceptional writing. Saladin offers the reader accurate content that is presented at an appropriate level of detail for the
beginning A&P student. The author incorporates clinical examples, real-life applications, and “try this at your desk” activities to
make the content interesting to the student but does so in moderation to keep the discussion focused on the main ideas.
Students are better able to understand the difficult information provided without being overloaded with extraneous details.
TABLE OF CONTENTS
Part 1 Organization of the Body 15 The Autonomic Nervous System and Visceral Reflexes
1 Major Themes of Anatomy and Physiology 16 Sense Organs
Atlas A General Orientation to Human Anatomy 17 The Endocrine System
2 The Chemistry of Life Part 4 Regulation and Maintenance
3 Cellular Form and Function 18 The Circulatory System: Blood
4 Genetics and Cellular Function 19 The Circulatory System: The Heart
5 Histology 20 The Circulatory System: Blood Vessels and Circulation
Part 2 Support and Movement 21 The Lymphatic and Immune Systems
6 The Integumentary System 22 The Respiratory System
7 Bone Tissue 23 The Urinary System
8 The Skeletal System 24 Water, Electrolyte, and Acid-Base Balance
9 Joints 25 The Digestive System
10 The Muscular System 26 Nutrition and Metabolism
Atlas B Surface Anatomy Part 5 Reproduction and Development
11 Muscular Tissue 27 The Male Reproductive System
Part 3 Integration and Control 28 The Female Reproductive System
12 Nervous Tissue 29 Human Development
13 The Spinal Cord, Spinal Nerves, and
Somatic Reflexes
14 The Brain and Cranial Nerves
less managing.
more teaching.
g r e at e r l e a r n i n g .
n LearnSmart TM
www.mcgrawhillconnect.com
McGraw-Hill Connect offers a wealth of innovative digital features, including:
®
n McGraw-Hill LearnSmart TM
The premier learning system designed to effectively assess a student’s
knowledge of course content through a series of adaptive questions,
intelligently pinpointing concepts the student does not understand and
mapping out a personalized study plan for success. LearnSmart
prepares students, allowing instructors to focus valuable class time
on higher-level concepts.
www.mcgrawhillconnect.com
BUSS 100 Business Principles
1. Summarize and evaluate the nature, form 1. The World of Business and Its Environments
and structure of American business, including 3. Entrepreneurship and Starting a Small Business
forms of ownership and entrepreneurship. 12. Social Responsibility and Ethical Behavior in Business
2. Explain the marketing concept in today’s 4. The 4Ps of Marketing: Product, Price, Place, and Promo-
business environment. Identify the basic tion
marketing process and describe marketing 11. Business in Global Markets
concepts.
7. Interpret how the creation and distribution of 2. How Economics Affects Business
wealth and the laws of supply and demand
impact our economic system
BUSS 100 Business Principles
BUSINESS NOW
Amit J. Shah
FROSTBURG STATE UNIVERSITY
Business Now focuses on business from a real-world perspective. With more practical
application exercises, examples, and reinforced learning throughout, it allows students to
continually exercise their critical thinking and problem solving skills with realistic business
problems they will likely encounter in their professional lives. The chapters are carefully
organized by learning objectives which correlate directly to all of the chapter materials and
student and instructor ancillaries.
FEATURES
• Career Perspectives—each chapter incorporates short, question-based overviews that tie business concepts to real-world
career examples, and highlight how these business concepts impact a variety of professions.
• Real World Apps—highlight situations students may face in their own business lives. Brief, real-world vignettes in each
chapter putting students in a dilemma that the concepts in the chapter help them solve.
• Student friendly design and layout—up-to-date and engaging, designed to be brief and high illustrated in a magazine
format. Students will find the stunning images, charts, and photos throughout this innovative learning tool easy to digest and
relate to.
• Ethical Dilemma—ethical questions are posed to prompt students to reflect as they read through the chapter. A full related
ethical case study later in the chapter helps students to connect moral challenges to the chapter content, as well as to their
own experiences.
• Thinking Critically—short, current business articles that encourage students to think about the chapter concepts in depth
and give them a look into the real world of business. Students are asked to assess the material and answer critical thinking
questions.
• BUSConnections—three-questions strategically-placed in each chapter to confirm and reinforce the student's understanding
of the learning outcomes.
• Going Global—each chapter includes international articles featuring real issues from a global perspective on the topics
covered within each chapter. Each article includes questions asking students to connect the challenges to the chapter content,
as well as their own experiences.
• Learning Outcomes—provide a plan for the chapter material ahead. Each learning outcome is tied directly to a main heading
in the chapter, as well as to a chapter summary point, to help reiterate important topics throughout.
• Chapter Opening Cases—instantly draw students into each chapter by showcasing inspiring business people who applied the
fundamental concepts in Business Now and achieved success!
• Study Alerts—highlight key concepts throughout each chapter at a glance.
• As You Read—provides a quick summary of the overall questions students should consider as they study each chapter.
TABLE OF CONTENTS
Chapter 1 The World of Business and Its Environments Chapter 8 Finance and Accounting
Chapter 2 How Economics Affects Business Chapter 9 Management: Functions and Styles
Chapter 3 Entrepreneurship and Starting a Small Business Chapter 10 Leadership and Motivation
Chapter 4 The 4Ps of Marketing: Product, Price, Place, and Chapter 11 Business in Global Markets
Promotion Chapter 12 Social Responsibility and Ethical Behavior in
Chapter 5 Human Resources Management Business
Chapter 6 Production and Operations Management Bonus Chapter: Managing Your Finances
Chapter 7 Information Technology in Business
BUSS 100 Business Principles
1. Summarize and evaluate the nature, form 1. Taking Risks and Making Profits within the Dynamic Busi-
and structure of American business, including ness Environment
forms of ownership and entrepreneurship. 5. How to Form a Business
6. Entrepreneurship and Starting a Small Business
2. Explain the marketing concept in today’s 2. Understanding How Economics Affects Business
business environment. Identify the basic 3. Doing Business in Global Markets
marketing process and describe marketing 14. Developing and Pricing Goods And Services
concepts.
7. Interpret how the creation and distribution of 2. Understanding How Economics Affects Business
wealth and the laws of supply and demand
impact our economic system
BUSS 100 Business Principles
FEATURES
• Assurance of Learning: Tied directly to the summaries at the end of the chapter
and to the test questions, and critical for AACSB assurance of learning standards,
learning goals help students preview what they are supposed to know after reading the chapter, and then test that knowledge
by answering the questions in the summary.
• Getting Ready for Prime Time opens the text. Coverage includes a unique and popular business etiquette discussion, study
skills and time management guidance, and advice on how to get a rewarding job that will lead to a successful career.
• “Getting to Know Business Professionals”: Each chapter begins with a story about a person whose career illustrates an
important point covered in the chapter. Not all of the individuals are famous since many of them work in small businesses and
nonprofit organizations. These profiles provide a transition between chapters and a good introduction to the text material.
• Multi-lingual glossaries are included on the OLC for ESL students – the business terms and their definitions from the text
translated into Spanish, Russian, and Mandarin Chinese.
• Interactive Summaries: The end-of-chapter summaries are directly tied with the learning goals and are written in a unique
question and answer format.
• The Developing Workplace Skills section has activities designed to increase student involvement in the learning process.
Each chapter concludes by referencing a short practice case that can be found at the text OLC
• (“Casing the Web”). These cases allow students to practice managerial decision-making.
TABLE OF CONTENTS
Chapter 1: Taking Risks and Making Profits within the Dynamic Chapter 14: Developing and Pricing Goods And Services
Business Environment Chapter 15: Distributing Products
Chapter 2: Understanding How Economics Affects Business Chapter 16: Using Effective Promotions
Chapter 3: Doing Business in Global Markets Chapter 17: Understanding Accounting and Financial
Chapter 4: Demanding Ethical and Socially Responsible Behavior Information
Chapter 5: How to Form a Business Chapter 18: Financial Management
Chapter 6: Entrepreneurship and Starting a Small Business Chapter 19: Using Securities Markets for Financing and
Chapter 7: Management and Leadership Investing Opportunities
Chapter 8: Adapting Organizations to Today’s Markets Chapter 20: Money, Financial Institutions, and the Federal
Chapter 9: Production And Operations Management Of Goods And Reserve
Services Appendix A Working Within The Legal Environment
Chapter 10: Motivating Employees Appendix B Using Technology to Manage Information
Chapter 11: Human Resource Management: Finding and Keeping Appendix C Managing Risk
The Best Employees Appendix D Managing Personal Finances
Chapter 12: Dealing with Employee–Management Issues and
Relationships
Chapter 13: Marketing: Helping Buyers Buy
BUSS 110 Marketing Principles
1. Analyze and describe the influences on con- 1. Marketing’s Value to Consumers, Firms, and Society
sumer behavior, the buyer decision process 2. Marketing Strategy Planning
and marketing strategies. 6. Final Consumers and Their Buying Behavior
7. Business and Organizational Customers and Their Buying
Behavior
2. Explain the application of market research, 5. Demographic Dimensions of Global Consumer Markets
segmentation, targeting and positioning as 8. Improving Decisions with Marketing Information
they relate to the marketing plan.
3. Create and present a marketing plan that 4. Focusing Marketing Strategy with Segmentation and Posi-
incorporates the marketing mix. tioning
19. Implementing and Controlling Marketing Plans: Evolution
and Revolution
5. Integrate marketing strategies with other 4. Focusing Marketing Strategy with Segmentation and Posi-
corporate functions. tioning
6. Identify and describe how external and inter- 12. Distribution Customer Service and Logistics
nal influences affect marketing.
7. Define the various job opportunities within Appendix C. Career Planning in Marketing
the marketing arena.
8. Explain the basic principles of advertising 16. Advertising, Publicity, and Sales Promotion
and its relationship to other business func-
tions.
9. Describe and apply the steps in the advertis- 13. Retailers, Wholesalers, and Their Strategy Planning
ing process including message development, 17. Pricing Objectives and Policies
commercial preparation and media selection.
BUSS 110 Marketing Principles
Overview: Basic Marketing 18e builds on the foundation pillars of previous editions – the
four Ps framework, managerial orientation, and strategy planning focus. The Perreault
franchise was the pioneer of the “four Ps” in the introductory marketing course. The unifying
focus of Basic Marketing has always been on how to make the marketing decisions that a
manager must make in deciding what customers to focus on and how best to meet their
needs. Basic Marketing and the supporting materials that accompany it have been
more widely used than any other teaching materials for introductory marketing.
FEATURES
• The Four Ps. Clear interesting and authoritative coverage of all the basics
of marketing, organized using the four Ps framework and a managerial strategy planning.
• Marketing Strategy Process Planning Model. We have enhanced the clarity of content organization through
this model which shows how each chapter’s material fits into the “big picture.” This builds on a long-time strength
of Basic Marketing, helping students integrate key marketing concepts.
• Integration of Special Topics. Careful incorporation of special topics such as e-commerce, marketing
relationships, ethics and social responsibility, marketing over the Internet, and the marketing of services. These
concepts cut across the marketing fabric and must be understood in this broader context for effective marketing
strategy planning.
• Comprehensive Supplements. A flexible set of teaching and learning materials that help instructors meet their
objectives and students efficiently learn marketing concepts.
• Author Commitment. Maintains an author team dedicated to continuous quality improvement that meets
student and instructor needs.
• Beneficial Web Resources. Internet exercises that are more than an excuse to go to the web – they
demonstrate key concepts from each chapter.
TABLE OF CONTENTS
1 Marketing’s Value to Consumers, Firms, and Society 14 Promotion—Introduction to Integrated Marketing
2 Marketing Strategy Planning Communications
3 Evaluating Opportunities in the Changing Marketing 15 Personal Selling and Customer Service
Environment 16 Advertising, Publicity, and Sales Promotion
4 Focusing Marketing Strategy with Segmentation and Positioning 17 Pricing Objectives and Policies
5 Demographic Dimensions of Global Consumer Markets 18 Price Setting in the Business World
6 Final Consumers and Their Buying Behavior 19 Implementing and Controlling Marketing Plans: Evolution
7 Business and Organizational Customers and Their Buying and Revolution
Behavior 20 Managing Marketing’s Link with Other Functional Areas
8 Improving Decisions with Marketing Information 21 Ethical Marketing in a Consumer-Oriented World: Appraisal
9 Elements of Product Planning for Goods and Services and Challenges
10 Product Management and New-Product Development Appendix A Economics Fundamentals
11 Place and Development of Channel Systems Appendix B Marketing Arithmetic
12 Distribution Customer Service and Logistics Appendix C Career Planning in Marketing
13 Retailers, Wholesalers, and Their Strategy Planning
BUSS 110 Marketing Principles
1. Analyze and describe the influences on con- 2. Developing Successful Marketing and Organizational Strategies
sumer behavior, the buyer decision process 5. Understanding Consumer Behavior
and marketing strategies.
2. Explain the application of market research, 8. Marketing Research: From Customer Insights to Actions
segmentation, targeting and positioning as 9. Market Segmentation, Targeting, and Positioning
they relate to the marketing plan.
3. Create and present a marketing plan that in- 1. Creating Customer Relationships and Value through Marketing
corporates the marketing mix.
4. Distinguish marketing techniques among 11. Managing Successful Products, Services, and Brands
manufacturing, service and non-profit organi-
zations.
5. Integrate marketing strategies with other cor- 2. Developing Successful Marketing and Organizational Strategies
porate functions.
6. Identify and describe how external and inter- 3. Scanning the Marketing Environment
nal influences affect marketing.
7. Define the various job opportunities within the Appendix B: Planning a Career in Marketing
marketing arena.
8. Explain the basic principles of advertising and 16. Advertising, Sales Promotion, and Public Relations
its relationship to other business functions.
9. Describe and apply the steps in the advertis- 16. Advertising, Sales Promotion, and Public Relations
ing process including message development,
commercial preparation and media selection.
BUSS 110 Marketing Principles
Marketing: the Core continues a tradition of leading the market with contemporary, cutting-
edge content presented in a conversational student-oriented style, supported by the most
comprehensive, innovative, and useful supplement package available. This text and package is
designed to meet the needs of a wide spectrum of faculty—from the professor who just wants
a good textbook and a few key supplements, to the professor who wants a top-notch fully
integrated multimedia program. Marketing: the Core utilizes a unique, innovative, and effective pedagogical approach developed by
the authors through the integration of their combined classroom, college, and university experiences. The elements of this
approach have been the foundation for each edition of Marketing: the Core and serve as the core of the text and its supplements as
they evolve and adapt to changes in student learning styles, the growth of the
marketing discipline, and the development of new instructional technologies.
FEATURES
The distinctive features of the approach are illustrated below:
• High Engagement Style - Easy-to-read, interactive, writing style that engages students through active learning
techniques.
• Personalized Marketing - A vivid and accurate description of businesses, marketing professionals, and
entrepreneurs—through cases, exercises, and testimonials—that allows students to personalize marketing and
identify possible career interests.
• Marketing Decision Making – The use of extended examples, cases, and videos involving people making
marketing decisions.
• Integrated Technology - The use of powerful technical resources and learning solutions.
• Traditional and Contemporary Coverage - Comprehensive and integrated coverage of traditional and
contemporary concepts.
• Rigorous Framework - A pedagogy based on the use of Learning Objectives, Learning Reviews, Learning
Objectives Reviews, and supportive student supplements
TABLE OF CONTENTS
Part One: Initiating the Marketing Process Part Four: Satisfying Marketing Opportunities
Chapter 1 Creating Customer Relationships and Value through Chapter 10 Developing New Products and Services
Marketing Chapter 11 Managing Successful Products, Services, and Brands
Chapter 2 Developing Successful Marketing and Organizational Chapter 12 Pricing Products and Services
Strategies Chapter 13 Managing Marketing Channels and Supply Chains
Appendix A: Building an Effective Marketing Plan Chapter 14 Retailing and Wholesaling
Chapter 3 Scanning the Marketing Environment Chapter 15 Integrated Marketing Communications and Direct
Chapter 4 Ethical and Social Responsibility in Marketing Marketing
Part Two: Understanding Buyers and Markets Chapter 16 Advertising, Sales Promotion, and Public Relations
Chapter 5 Understanding Consumer Behavior Chapter 17 Personal Selling and Sales Management
Chapter 6 Understanding Organizations as Customers Chapter 18 Implementing Interactive and Multichannel
Chapter 7 Understanding and Reaching Global Consumers and Marketing
Markets Appendix B: Planning a Career in Marketing
Part Three: Targeting Marketing Opportunities
Chapter 8 Marketing Research: From Customer Insights to Actions
Chapter 9 Market Segmentation, Targeting, and Positioning
BUSS120
1. Identify and define the functions and classi- 1. Our System of Law
fications of law and the court system. 3. Criminal Law
4. Tort Law
5. Administrative Law
2. List and explain the elements of contracts. 6. Introduction to Contracts
7. Offer and Acceptance
8. Mutual Agreement
11. Legal Purpose of Contracts
12. Form of Contracts
13. Operation of Contracts
14. Discharge of Contracts
8. Describe relevant aspects of landlord, ten- 22. Real and Personal Property
ant, and real estate law. 24. Landlord-Tenant Relations
9. Explain how employment law affects the 29. The Employer-Employee Relationship
individual. 30. Employment Law
BUSS 130 Business Law
The seventh edition of Essentials of Business Law retains all of the strengths of past
editions but has been revised and enhanced to cover the latest developments in the
legal field. This text will help you discover a wealth of information and learning
opportunities that will give a clear understanding of business law topics. This text
will also help to identify, explain, and apply the principles of business law in your
daily lives and in the larger world in which you live.
TABLE OF CONTENTS
Part ONE Introduction to Law 25. Wills, Intestacy, and Trusts
1. Our System of Law Part SIX
2. Ethics and the Law Business and Technology
3. Criminal Law 26. Intellectual Property
4. Tort Law 27. Computer Privacy and Speech
5. Administrative Law 28. Conducting Business in Cyberspace
Part TWO Contracts Part SEVEN
6. Introduction to Contracts Legal Environment of Business
7. Offer and Acceptance 29. The Employer-Employee Relationship
8. Mutual Agreement 30. Employment Law
9. Consideration 31. Product Liability
10. Competent Parties 32. Professionals’ Liability
11. Legal Purpose of Contracts 33. International Business Law
12. Form of Contracts 34. Business and the Environment
13. Operation of Contracts
14. Discharge of Contracts
Part THREE Sales, Agency, and Business Organizations
15. Transfer of Title
16. Sales
17. Warranties
18. Agency
19. Business Organizations
Part FOUR Commercial Paper
20. Introduction to Commercial Paper
21. Transfer and Discharge of Commercial Paper
Part FIVE Property
22. Real and Personal Property
23. Bailments
24. Landlord-Tenant Relations
BUSS 130 Business Law
1. Identify and define the functions and classi- 2. Sources of the Law
fications of law and the court system. 3. The Judicial Process
4. Alternate Dispute Resolution
2. List and explain the elements of contracts. 7. The Nature, Characteristics and Status of Contracts
8. Offer and Acceptance
9. Mutual Asset and Defective Agreement
10. Contractual Capacity
11. Consideration
12. Legality
13. Written Contracts
14. Third Parties in Contract Law
15. Discharge and Remedies
4. Explain the role of principal and agent rela- 33. The Principal and Agent Relationship
tionships under agency law. 34. Agency Operation
The 12th edition of Business Law with UCC Applications presents an up-to-date
teaching-learning system that is written in an easy-to-understand style and provides
comprehensive information about all facets of business law. Material is presented in
nine sections, which include relevant case studies featuring excerpts from the
court's opinion. Content has been updated to reflect the many recent changes in
the legal field and color photos throughout the text help students relate the
material to their own lives.
TABLE OF CONTENTS
Part One: Ethics, Law, and the Judicial System Part Six: Insurance, Secured Transactions, and Bankruptcy
Ch1: Ethics Ch30: The Nature of the Insurance Contract
Ch2: Sources of the Law Ch31: Mortgages and Other Security Devices
Ch3: The Judicial Process Ch32: Bankruptcy and Debt Adjustment
Ch4: Alternate Dispute Resolution Part Seven: Agency and Employment
Ch5: Criminal Law Ch33: The Principal and Agent Relationship
Ch6: Tort Law Ch34: Agency Operation
Part Two: Contract Law Ch35: Employment Law
Ch7: The Nature, Characteristics and Status of Contracts Ch36: Labor-Management Relations
Ch8: Offer and Acceptance Part Eight: Business Organization and Regulation
Ch9: Mutual Asset and Defective Agreement Ch37: Sole Proprietorships and Partnerships
Ch10: Contractual Capacity Ch38: The Corporate Entity
Ch11: Consideration Ch39: Corporate Governance
Ch12: Legality Ch40: Government Regulation of Corporate Business
Ch13: Written Contracts Part Nine: Emerging Trends and Issues
Ch14: Third Parties in Contract Law Ch41: Professional Liability
Ch15: Discharge and Remedies Ch42: Substantive and Procedural Cyberlaw
Part Three: Sales and Consumer Protection Ch43: International Law
Ch16: Sale and Lease of Goods Appendix A: U.S. Constitution
Ch17: Title and Risk of Loss in Sales of Goods Appendix B: Uniform Commercial Code (Abridged)
Ch18: Performance and Breach of the Sales Contract
Ch19: Warranties and Product Liability
Ch20: Consumer Protection
Part Four: Property
Ch21: Personal Property
Ch22: Bailments
Ch23: Real Property
Ch24: Landlord and Tenant
Ch25: Wills, Trusts, and Estates
Part Five: Negotiable Instruments
Ch26: Purpose and Types of Negotiable Instruments
Ch27: Transferring Negotiable Instruments
Ch28: Holders in Due Course, Defenses, and Liabilities
Ch29: Bank Deposits, Collections, and Depositor Relationships
BUSS 215 Management Principles
2. Identify, compare and evaluate the primary functions 2. The Evolution of Management Thought
of business management and the management proc-
ess.
3. Evaluate the social and ethical problems that confront 3. Values, Attitudes, Emotions, and Culture: The Manager as a Per-
the modern manager. son
4. Ethics and Social Responsibility
5. Managing Diverse Employees in a Multi-Cultural Environment
4. Recognize the scope and difficulties of planning and 7. Decision Making, Learning, Creativity, and Entrepreneurship
decision making in modern business through the 8. The Manager as a Planner and Strategist
application of forecasting methods and business
environment analysis.
5. Understand the demands and complexities of long 8. The Manager as a Planner and Strategist
term business planning through the description of
management resources, skills and roles.
6. Explain the variety of motivational techniques nec- 12. Human Resource Management
essary for successful management. 13. Motivation and Performance
FEATURES
• Emphasis on small business: Jones and George use a significant number of examples of the opportunities and challenges
facing founders, managers, and employees in small businesses.
• Manager as a Person throughout the text This feature, provided in every chapter, focuses on how a real manager brought
about change to their organization.
• Rich and Relevant Examples: An important feature of our book is the way we use real-world examples and stories about
managers and companies large and small to drive home the applied lessons to students.
• A wealth of Experiential Exercises: The creative and flexible Management in Action end-of-chapter material provide
instructors with a wealth of exercises that will challenge students to learn by doing. These activities and exercises are designed
to be used in either large or small classes
TABLE OF CONTENTS
Part One: Management Chapter 9 Value Chain Management: Functional Strategies for
Chapter 1 Managers and Managing Competitive Advantage
Chapter 2 The Evolution of Management Thought Part Four : Managing Organizational Architecture
Chapter 3 Values, Attitudes, Emotions, and Culture: The Manager Chapter 10 Managing Organizational Structure and Culture
as a Person Chapter 11 Organizational Control and Change
Part Two: The Environment of Management Chapter 12 Human Resource Management
Chapter 4 Ethics and Social Responsibility Part Five: Managing Individuals and Groups
Chapter 5 Managing Diverse Employees in a Multi-Cultural Chapter 13 Motivation and Performance
Environment Chapter 14 Leadership
Chapter 6 Managing in the Global Environment Chapter 15 Effective Groups and Teams
Part Three: Decision-Making, Planning, and Strategy Chapter 16 Promoting Effective Communication
Chapter 7 Decision Making, Learning, Creativity, and Part Six: Controlling Critical Organizational Processes
Entrepreneurship Chapter 17 Managing Conflict, Politics, and Negotiation
Chapter 8 The Manager as a Planner and Chapter 18 Using Advanced Information Technology to Increase
Strategist Performance
BUSS 215 Management Principles
4. Recognize the scope and difficulties of plan- 14. Management in the 21st Century
ning and decision making in modern business
through the application of forecasting methods
and business environment analysis.
Many principles of management textbooks make the assumption that students already
have a stable understanding of the subject. Management Now combines the theory
students need with examples within their grasp as well as provides reinforcing exercises
and activities to help them retain and apply what they have learned. The emphasis is on
application of material with a variety of exercises—both hypothetical and real life—for
students to review and apply in their own environments. The text and ancillary materials help address the question
that many students ask when taking a principles of management course: "What does management mean to me?"
FEATURES
• Ethical Management dilemmas present students with a scenario that requires a decision that may not provide
an immediately obvious solution. These underline the likelihood of difficult “right vs. right” decisions that people
face at some point in their management career.
• Thinking Critically challenging management-scenario exercises reinforce learning outcomes. Students take a
look into the real world of management and answer critical-thinking questions.
• Cases at the end of every chapter, these detailed case studies feature well-known companies to present
management situations encouraging students to focus on the impact of “big picture” decisions in the lower levels
of the organizational pyramid.
• The World of Work follows Tony Davis, a newly promoted manager of a Taco Barn restaurant. Vignettes that
follow Tony’s new life as a manager tie in to each chapter’s material and allow students to propose solutions to
Tony’s problems.
• Study Alerts highlight key concepts throughout each chapter.
TABLE OF CONTENTS
Chapter 1: What is Management? Chapter 13: Staying Legal and Ethical: Ethical and Social
Chapter 2: Communication Skills Responsibilities
Chapter 3: Planning and Decision Making Chapter 14: Management in the 21st Century
Chapter 4: Strategic Management
Chapter 5: Global Management
Chapter 6: Organizing Work
Chapter 7: Organizing Structure
Chapter 8: Organizing People
Chapter 9: Leadership and Culture
Chapter 10: Motivating People
Chapter 11: Management Control
Chapter 12: Operations Control
BUSS 222
BUSS 305
NEW VENTURE CREATION: Entrepreneurship for the 21st Century, Eighth Edition
Jeffry A. Timmons
BABSON COLLEGE
Stephen Spinelli
0-07-338155-1 / 978-0-07-338155-8 /2009 / Softcover / 704 pgs
Browse http://www.mhhe.com/timmons8e
New Venture Creation: Entrepreneurship for the 21st Century is about the actual process of
getting a new venture started, growing the venture, successfully harvesting it, and starting
again. It continues to be the product of experience and considerable research in the field—
rooted in real-world application and refined in the classroom. The design and flow of the book
are aimed at creating knowledge, skills, and awareness. In a pragmatic way—through text,
case studies and hands-on exercises—students are drawn in to discover critical aspects of
entrepreneurship, and what levels of competencies, know-how, experience, attitudes, resources
and networks are required to pursue different entrepreneurial opportunities. The Eighth edition
includes new cases and exercises, updated Web sites, and new text material to capture the
current financial, economic, technological, and globally competitive environment of this first
decade of the new century.
BUSS 315
CONSUMER BEHAVIOR WITH DDB LIFESTYLE STUDY DATA DISK, Eleventh Edition
Delbert I. Hawkins
UNIVERSITY OF OREGON
David L. Mothersbaugh
UNIV OF ALABAMA TUSCALOOSA
0-07-729410-6 / 978-0-07-729410-6 /2010 / Hardcover with CDROM
Browse http://www.mhhe.com/hawkins11e
This book is a strategic look at consumer behavior in order to guide successful marketing
activities. The Wheel of Consumer Analysis is the organizing factor in the book. The four major
parts of the wheel are consumer affect and cognition, consumer behavior, consumer
environment, and marketing strategy. Each of these
components is the topic of one of the four major Course Mapping for These Texts
sections in the book. is Available On Demand – Simply
Ask Your Bryant & Stratton
Account Representative
BUSS 320
BUSS 325
BUSS 340
BUSS 450
1121222137 / 9781121222137 Navigating America, (Selected Chapters), Create Edition, ©2010 David
Moton, Gloria Dumler and 0073383740 / 9780073383743 Research Matters, © 2011 Rebecca Moore
Howard, Amy Rupiper Taggert
7. Evaluate information for reliability, validity, accu- 4. Evaluating Sources and Reading Critically
racy, authority, timeliness, and point of view. 7. Evaluating information
8. Cite bibliographic references in APA format, prop- 14. Using APA Style
erly instructing bibliographies and reference lists 10. Writing an annotated bibliography
in research papers and assignments. 20. APA
11. Complete a written career-related research pro- 6. Navigating the Writing Process
ject. Present research findings on career develop- 7. Organizing the Essay
ment and lifelong learning through discussion and 8. Integrating Sources into Writing
other oral presentation formats. 9. Understanding and Avoiding Plagiarism
10. Improving Style, Punctuation, and Grammar
4. Writing a research proposal
8. Taking notes and keeping records
12. Writing and refining the thesis
13. Organizing your research
14. Drafting your project
15. Supporting your claims and entering conversations
16. Revising globally and locally
17. Designing and presenting your project
18. Conducting research in the disciplines
COMM 150 Introduction to Information Literacy and Research
Navigating America serves all of an expository composition/research class’s needs in one textbook.
Section 1 covers research (traditional and nontraditional); avoiding plagiarism; the writing process;
style, punctuation, and grammar; and arguments and persuasion. Section 2 thoroughly covers MLA
and APA documentation, including the most recent updates. Section 3 is an anthology of readings
on Television, Film, the Internet; Advertising, Media Multinationals, News Media, and Corporate
America. Each article has full pre-reading questions, journals, questions for critical thought,
multicultural issues, and suggestions for research. The book’s website extends the number of
articles. Navigating America’s unifying focus on information competency helps students make
intelligent decisions about what ideas and evidence to trust in the world at large. It will get them
closer to one overall objective: the ability to distinguish the different levels of reliability and
relevance of the competing sources of information they consume. The online teachers’ manual
contains a variety of resources, including exercises, activities, classroom assessment techniques,
and strategies for improving student reading.
TABLE OF CONTENTS
I. Preface for Instructors 7. Organizing the Essay
II. Introduction for Students 8. Integrating Sources into Writing
9. Understanding and Avoiding Plagiarism
Section 1: Researching and Writing 10. Improving Style, Punctuation, and Grammar
1. Finding a Topic
2. Conducting Traditional Academic Research Section 2: Handbook for Documentation
3. Conducting Other Types of Research 14. Using APA Style
4. Evaluating Sources and Reading Critically 18. The Internet
5. Understanding Argument and Persuasion Appendix: List of Commonly Confused Words and Phrases
6. Navigating the Writing Process
RESEARCH MATTERS
Rebecca Moore Howard
0-07-338374-0 / 978-0-07-338374-3 /2011 /
Syracuse University
Softcover / 480 pgs
Amy Rupiper Taggart
NORTH DAKOTA ST UNIVERSITY Browse http://www.mhhe.com/howard1e
Research Matters unites research, reasoning, documentation, and composing into a cohesive whole, helping
students see the conventions of writing as a network of responsibilities writers have . . .
. . .to other writers. Research Matters clarifies the responsibility writers have to one another - to treat
information fairly and accurately and to craft writing that is fresh and original - their own!
. . .to the audience. Research Matters stresses the importance of using conventions appropriate to the
audience, to write clearly, and to provide readers with the information and interpretation they need to make
sense of a topic.
. . .to the topic. Research Matters emphasizes the writer's responsibility to explore a topic thoroughly and
creatively, to assess sources carefully, and to provide reliable information at a depth that does the topic
justice.
. . .to themselves. Research Matters encourages writers to take their writing seriously and to approach
TABLE OF CONTENTS writing and research as an opportunity to learn about a topic and to expand their scope as writers.
0077306295 / 9780077306298 The Art of Public Speaking, 10th Edition, ©2009 Stephen
Lucas
Bryant & Stratton Course Outcomes McGraw-Hill Book Mapping (Chapters)
4. Deliver oral presentations using visual sup- 4. Selecting a Topic and a Purpose
port materials in a variety of situations. 6. Gathering Materials
7. Supporting Your Ideas
8. Organizing the Body of the Speech
9. Beginning and Ending the Speech
10. Outlining the Speech
11. Using Language
12. Delivery
13. Visual Aids
Appendix. Using PowerPoint
Appendix. Speeches for Analysis and Discussion
7. Apply oral presentation skills for the pur- 7. Supporting Your Ideas
poses of career entry and management. 8. Organizing the Body of the Speech
9. Beginning and Ending the Speech
12. Delivery
14. Speaking to Inform
15. Speaking to Persuade
16. Methods of Persuasion
17. Speaking on Special Occasions
18. Speaking in Small Groups
COMM 201 Public Speaking and Rhetorical Persuasion
Stephen E. Lucas
UNIV OF WISC MADISON
By far the leading speech textbook of our time, The Art of Public Speaking has
defined the art of being the best for more than 10 million students and instructors.
Whether a novice or an experienced speaker, every student will learn how to be a
better public speaker through Lucas' clear explanations of classical and contemporary theory and thorough coverage
of practical applications.
FEATURES
• Emphasis on audience centeredness throughout the text helps students recognize the importance of
understanding their audience from the topic selection process to delivery of their speeches.
• Strong coverage of ethics in public speaking expertly guides students through ethical issues they will face in each
stage of the speechmaking process.
• Integrated coverage of diversity throughout the text since the first edition. With each subsequent edition, diversity
coverage is woven into the fabric of the book from beginning to end rather than treating it in boxes or adding
coverage into a chapter or two.
• The Lucas Integrated Teaching System continues to be one of the main reasons for the popularity of this text.
Stephen Lucas writes the Annotated Instructor's Edition, Instructor's Manual, and Test Bank; these materials, as
well as the media program that accompany the text, are cross-referenced to produce an outstanding integrated
teaching system.
TABLE OF CONTENTS
Part One: Speaking and Listening Part Four: Presenting the Speech
Chapter 1: Speaking in Public Chapter 11: Using Language
Chapter 2: Ethics and Public Speaking Chapter 12: Delivery
Chapter 3: Listening Chapter 13: Visual Aids
Appendix: Giving Your First Speech Appendix: Using PowerPoint
Part Two: Speech Preparation: Getting Started Part Five: Varieties of Public Speaking
Chapter 4: Selecting a Topic and a Purpose Chapter 14: Speaking to Inform
Chapter 5: Analyzing the Audience Chapter 15: Speaking to Persuade
Chapter 6: Gathering Materials Chapter 16: Methods of Persuasion
Chapter 7: Supporting Your Ideas Chapter 17: Speaking on Special Occasions
Part Three: Speech Preparation: Organizing & Outlining Chapter 18: Speaking in Small Groups
Chapter 8: Organizing the Body of the Speech Appendix: Speeches for Analysis and Discussion
Chapter 9: Beginning and Ending the Speech
Chapter 10: Outlining the Speech
CRJU 100 Introduction to Criminal Justice
2. Explain how the three branches of 10. The Structure of American Courts
government work and interact.
5. Analyze the role and impact of tech- 4. Criminal Statistics and the Extent of Crime
nology in law enforcement. 8. The Law of Arrest, Search, and Seizure: Police and the Constitution
13. Sentencing, Appeal, and the Judgment of Death
James A. Inciardi
University of Delaware
FEATURES
• Incorporates a variety of boxes especially popular among students because of their relevance and
content -"International Perspectives on Crime and Justice" -"Gender Perspectives on Crime and Justice" -"Drugs,
Crime, and Justice"
• "A View from the Field" essays, written by James A. Inciardi and others with direct experience working in the
field, share the fascinating world of criminal justice through accounts of the unexpected (a meeting with cocaine
kingpin Pablo Escobar) and the bizarre (the author’s many visits to Brooklyn, New York's Gothic Horror, the
Raymond Street Jail).
• Online Learning Center including instructor and student materials such as an instructor's manual, test bank,
computerized test bank, PowerPoint lecture slides, multiple-choice quizzes, internet activities, and NBC Lecture
Launcher clips.
TABLE OF CONTENTS
PART ONE: The Foundations of Crime and Justice PART THREE: The Courts
1 "Criminal Justice" in America 10 The Structure of American Courts
2 Crime and the Nature of Law 11 The Courtroom Work Group and the Right to Counsel
3 Legal and Behavioral Aspects of Crime 12 The Business of the Court: From First Appearance
4 Criminal Statistics and the Extent of Crime Through Trial
5 The Process of Justice: An Overview 13 Sentencing, Appeal, and the Judgment of Death
PART TWO: The Police PART FOUR: Corrections
6 Police Systems in the United States: History and 14 From Walnut Street to Alcatraz: The American Prison
Structure Experience
7 Enforcing the Law and Keeping the Peace: The Nature 15 Penitentiaries, Prisons, and Other Correctional
and Scope of Police Work Institutions: A Look Inside the Inmate World
8 The Law of Arrest, Search, and Seizure: Police and the 16 Prison Conditions and Inmate Rights
Constitution 17 Probation, Parole, and Community-Based Correction
9 Police Misconduct and Police Integrity PART FIVE: Juvenile Justice
18 Juvenile Justice: An Overview
CRJU 101 Criminology
2. Describe criminal behavior concepts. 2. Counting Crime and Measuring Criminal Behavior
3. Explain patterns of crime in criminology. 2. Counting Crime and Measuring Criminal Behavior
5. Describe the current issues of crime against per- 10. Violent Crimes
sons and property. 11. Crimes against Property
6. Describe the current issues of white-collar 12. White-Collar and Corporate Crime
crime, organized crime, and drug abuse. 13. Public Order Crimes
7. Define and apply the social conflict theory. 8. Labeling, Conflict, and Radical Theories
CRJU 101 Criminology
Freda Adler
University of Pennsylvania
William S. Laufer
UNIV OF PENNSYLVANIA
Gerhard O. W. Mueller
RUTGERS UNIV-NEWARK
FEATURES
• “Criminological Concerns” boxes focus on problems such as the outcome of labeling a country “corrupt,” and
the FBI’s battle against insurance fraud.
• "Debatable Issues" boxes evaluate current controversies and challenge us to come up with resolutions. Issues
include the relationship between fame and crime, and the rise of worldwide piracy.
• “Theory Informs Policy” sections demonstrate the interrelatedness of theory, policy, and practice, highlighting
the practical aspect of the work of criminologists.
• "Theory Connects" inserts give students much needed cross-reference material and critical thinking questions.
• "Window to the World" boxes examine developments abroad affecting America’s crime situation, such as the
bombings in Mumbai, India, and the genocide in Darfur.
• End-of-chapter "Criminology & Public Policy" exercises encourage students to explore policy issues.
TABLE OF CONTENTS
Part I: Understanding Criminology Part III: Types of Crime
Chapter 1. The Changing Boundaries of Criminology Chapter 10. Violent Crimes
Chapter 2. Counting Crime and Measuring Criminal Behavior Chapter 11. Crimes against Property
Chapter 3. Schools of Thought throughout History Chapter 12. White-Collar and Corporate Crime
Part II: Explanations of Crime and Criminal Behavior Chapter 13. Public Order Crimes
Chapter 4. Psychological and Biological Perspectives Chapter 14. International and Comparative Criminology
Chapter 5. Strain and Cultural Deviance Theories
Chapter 6. The Formation of Subcultures
Chapter 7. Social Control Theory
Chapter 8. Labeling, Conflict, and Radical Theories
Chapter 9. Environmental Theory
CRJU 102 Policing
2. Describe the roles of law enforce- 3. The Contemporary Law Enforcement Industry
ment in society.
Samuel Walker
UNIV OF NEBRASKA AT OMAHA
Charles M. Katz
ARIZONA STATE UNIV-WEST
FEATURES
• "The Future of Policing in America" includes an up-to-date discussion on the impact of technology on policing and
the future of police information technology and technologically advanced weapons.
• Thorough pedagogic support includes marginal cross-reference icons and key terms, chapter-opening outlines,
and end-of-chapter Internet exercises, case studies, and discussion questions.
• A comprehensive discussion of the entire law enforcement "industry" provides a broad overview of American law
enforcement.
• Full coverage of routine police patrol--the backbone of policing--serves to introduce issues of race relations,
discretion and accountability.
• "Police in Focus" boxes highlight particularly important policing issues and encourage class discussion.
• Thorough material on the police and recent immigrant communities includes innovative outreach programs
developed by a number of departments.
TABLE OF CONTENTS
Part I: Foundations Part IV: Issues in Policing
Chapter 1: Police and Society Chapter 11: Police Discretion
Chapter 2: The History of the American Police Chapter 12: Police-Community Relations
Chapter 3: The Contemporary Law Enforcement Industry Chapter 13: Police Corruption
Chapter 14: Accountability of the Police
Part II: Officers and Organizations
Chapter 4: Police Organizations Part V: Challenges for a New Century
Chapter 5: Police Officers I: Entering Police Work Chapter 15: The Future of Policing in America
Chapter 6: Police Officers II: On the Job
3. Identify the processes of courts, 4. Diversion and Probation: How Most Offenders Are Punished
jails, and probation. 5. Intermediate Sanctions: Between Probation and Incarceration
6. Jails: Way Stations Along the Justice Highway
11. The Legal World: Prisoners’ Rights
13. Prison Issues and Concerns: Overcrowding, Security, Accreditation,
Privatization, and Technology
6. Discuss the concept of community 5. Intermediate Sanctions: Between Probation and Incarceration
corrections.
CRJU 105 Corrections
Frank Schmalleger
Emeritus, The University of North Carolina
John Ortiz Smykla
UNIV OF WEST FLORIDA
Corrections in the 21st Century uses a practical approach to introduce students to the ideas
and practices characteristic of modern corrections while equipping them with the skills
necessary to succeed in the field. Its approach to corrections includes a thorough description
of correctional ideology, a comprehensive overview of correctional practice, and the
development of personal skills applicable to the corrections field. The text's central theme throughout is professionalism in
corrections. The fifth edition offers an enhanced the theme of evidence-based corrections as a way of measuring the
effectiveness of corrections policies and practices. Utilizing the latest data, up-to-the-minute news, and cutting-edge technological
developments, students learn to be an effective and ethical corrections professional in today's interdependent world.
FEATURES
• Ethics and Professionalism boxes highlight ethical issues in corrections—fictional ethical dilemmas are
incorporated within each box
• Talking About Corrections A Web-based, on-demand audio feature in which corrections professionals discuss
important issues relating to today's correctional enterprise.
• Offender Speaks and Staff Speaks features offer intriguing interviews with offenders and practitioners,
providing a balance of perspectives and further expanding the text’s real-world emphasis.
• Commission on Safety and Abuse in America’s Prison boxes highlight important real-world material from
the Commission report.
• Current photo program relating to recent news events, additional photos relating to discussed material and
more
• Career Profiles offer enlightening mini-biographies of corrections professionals--a parole officer, a victim
advocate, a corrections officer, a youth counselor, a substance abuse manager, and more.
TABLE OF CONTENTS
Part 1: INTRODUCTION TO CORRECTIONS Part 4: THE PRISON WORLD
Chapter 1: Corrections: An Overview Chapter 9: The Staff World: Managing the Prison Population
Chapter 2: Punishments: A Brief History Chapter 10: The Inmate World: Living Behind Bars
Chapter 3: Sentencing: To Punish or to Reform? Chapter 11: The Legal World: Prisoners' Rights
Chapter 12: Special Prison Populations: Prisoners Who Are Elderly,
Part 2: COMMUNITY CORRECTIONS Mentally Challenged, and Who Have HIV/AIDS
Chapter 4: Diversion and Probation: How Most Offenders Are
Punished Part 5: ISSUES IN CORRECTIONS
Chapter 5: Intermediate Sanctions: Between Probation and Chapter 13: Prison Issues and Concerns: Overcrowding, Security,
Incarceration Accreditation, Privatization, and Technology
Chapter 14: The Victim: Helping Those in Need
Part 3: INSTITUTIONAL CORRECTIONS Chapter 15: Death: The Ultimate Sanction
Chapter 6: Jails: Way Stations Along the Justice Highway Chapter 16: Juvenile Corrections: End of an Era?
Chapter 7: Prisons Today: Change Stations or Warehouses? Chapter 17: Professionalism in Corrections
Chapter 8: Parole: Early Release and Reentry
CRJU 150 Juvenile Justice
1. Describe the major elements of the juvenile jus- 1. The Juvenile Justice System
tice field.
3. Explain various theories of delinquencies. 4. Choice, Deterrence, Biological, and Psychological Theo-
ries
5. Social Structure, Social Process, and Social Reaction
Theories
4. Discuss emerging trends in juvenile justice. 3. Juvenile Crime, Criminals, and Victims
15. Future Directions of Juvenile Justice
8. Describe the processes used in juvenile justice 6. Delinquency Prevention and Intervention
including classification, preliminary treatments, 8. Juvenile Law and Procedure
and waivers. 10. Juveniles in the Criminal Justice System
11. Community-Based Corrections for Juveniles
12. Institutional Corrections for Juveniles
CRJU 150 Juvenile Justice
Robert W. Taylor
UNIV OF NORTH TEXAS
Eric J. Fritsch
UNIV OF NORTH TEXAS
This four-color text provides students with a solid overview of the juvenile justice
system in the United States, presenting the historical background of the US Juvenile
Justice system, its current status, as well as contemporary societal and legal debates. An examination of various
policies, programs, and practices informs the direction of the text. Juvenile Justice: Policies, Programs, and Practices
includes coverage of juvenile law and procedure, juvenile corrections, juvenile delinquency, delinquency prevention,
and the future of juvenile justice in the United States.
FEATURES
• "Focus on Programs, Policy, and Practice" feature provides information about variations in state and local
programs, policies, and practices.
• "Web Exploration" segments provide research topics and links to relevant websites.
• "Myth/Fact" boxes address common misconceptions about juvenile justice.
• "Careers in Juvenile Justice" boxes provide timely information about a variety of jobs.
• "Future Directions" chapter discusses Balanced and Restorative Justice as well as other future directions in juvenile
justice.
TABLE OF CONTENTS
Part 1. Juvenile Justice and Delinquency in the Part 4. Juvenile Corrections
United States Chapter 11. Community-Based Corrections for Juveniles
Chapter 1. The Juvenile Justice System Chapter 12. Institutional Corrections for Juveniles
Chapter 2. History of the Juvenile Justice System
Chapter 3. Juvenile Crime, Criminals, and Victims Part 5. Issues in Juvenile Delinquency
Chapter 13. Gangs and Delinquency
Part 2. Theories of Juvenile Delinquency Chapter 14. Special Populations
Chapter 4. Choice, Deterrence, Biological, and Psychological Chapter 15. Future Directions of Juvenile Justice
Theories
Chapter 5. Social Structure, Social Process, and Social
Reaction Theories
Chapter 6. Delinquency Prevention and Intervention
0073401250 / 9780073401256 Criminal Law for the Criminal Justice Professional, 2nd
Edition, ©2009 Norman Garland
1. Describe the purpose of law. 1. Nature, Origins, and Purposes of Criminal Law
2. Discuss the nature and history of criminal law. 1. Nature, Origins, and Purposes of Criminal Law
3. Identify the basic elements of crime. 3. Classification of Crimes and Basic Elements of Criminal
Responsibility
5. Identify and describe criminal offenses. 3. Classification of Crimes and Basic Elements of Criminal
Responsibility
5. Incomplete Crimes
8. Criminal Homicide
9. Crimes Against Persons. Other Offenses
10. Crimes Against Habitation
11. Crimes Against Property
12. White-Collar Crimes
13. Crimes Against Public Order and Safety, and Morality
14. Drug- and Alcohol-Related Crimes
15. Crimes Against The Administration of Justice
16. Organized Crime, Gangs, and Terrorism
8. Analyze the impact of crimes against public or- 13. Crimes Against Public Order and Safety, and Morality
der and public morality.
CRJU 200 Criminal Law
Norman M. Garland
SOUTHWESTERN UNIV SCH OF LAW
Criminal Law for the Criminal Justice Professional equips students with a
straightforward yet analytical overview of theory and substantive criminal law in the
United States. It describes the structure of the system, the theories underlying
criminal responsibility, and the elements of specific crimes. Through Case
Applications students are able to review and learn the reasoning behind court decisions. Pedagogical features such as
On the Job boxes, Problem-Solving Exercises, Workplace Applications, and Ethics Exercises help students understand
ethical and practice issues and the realities of the workplace.
FEATURES
• Critical Thinking questions conclude the main sections of a each chapter and ask students to reflect
on important concepts and theories
• Case Application boxes present brief descriptions of important cases pertinent to the text
• Web Exploration boxes point to websites relevant to surrounding topics and contain questions that invite
further study
• On the Job boxes describe employment opportunities in the field of criminal justice
• Ethics Exercises in the end-of-chapter material describe real-life situations or likely scenarios where ethics
becomes an issue in the application of law
• Review and Applications section at the end of each chapter includes: Summary by Chapter Objectives, Key
Terms, Review Questions, Problem-Solving Exercises, Workplace Applications, Ethics Exercises, and Endnotes
TABLE OF CONTENTS
Part I: Criminal Law and the Criminal Justice Part IV: Crimes Against Property
System Chapter 10: Crimes Against Habitation
Chapter 1: Nature, Origins, and Purposes of Criminal Law Chapter 11: Crimes Against Property
Chapter 2: Constitutional Limitations on the Criminal Law
Chapter 3: Classification of Crimes and Basic Elements of Part IV: Crimes Against the Community and
Criminal Responsibility Institutions
Chapter 12: White-Collar Crimes
Part II: The Elements of Crime Chapter 13: Crimes Against Public Order and Safety, and
Chapter 4: Parties to a Crime Morality
Chapter 5: Incomplete Crimes Chapter 14: Drug- and Alcohol-Related Crimes
Chapter 6: Defenses to Crimes Chapter 15: Crimes Against The Administration of Justice
Chapter 7: Punishment and Sentencing Chapter 16: Organized Crime, Gangs, and Terrorism
1. Summarize the history of criminal investi- 1. The Evolution of Criminal Investigation and
gation. Criminalistics
1. Describe basic investigative and interviewing 3. Investigators, the Investigative Process, and the Crime
methods. Scene
5. Interviewing and Interrogation
4. Translate appropriate field notes into a compre- 6. Field Notes and Reporting
hensive report.
5. Understand and explain the significance of the 3. Investigators, the Investigative Process, and the Crime
crime scene. Scene
4. Physical Evidence
7. Describe how a crime scene investigation is 3. Investigators, the Investigative Process, and the Crime
conducted. Scene
4. Physical Evidence
Charles R. Swanson
UNIV OF GEORGIA
Neil C. Chamelin
Assistant State Attorney, Second Judicial Circuit
Leonard Territo
UNIV OF SOUTH FLORIDA-TAMPA
Robert W. Taylor
UNIV OF NORTH TEXAS
Widely recognized as the most accurate and comprehensive text in the field, this practical, step-by-step introduction to
criminal investigation gives students a logical framework for understanding the investigative process. Major sections
cover current issues such as environmental crime, the looting of archaeological sites, videotaping of crime scenes,
street gangs, and drugs. Case studies throughout the text emphasize the applied technique of criminal investigation.
Graphs, charts, and arresting photographs found throughout the text depict the practical aspects of investigation and
help to clarify difficult scientific concepts.
FEATURES
• Features the latest investigative methods through discussions of current technology and case studies that
present applied techniques at work and in the real world
• Excellent art program including graphs, charts, and photographs
• Written with excellent clarity, organization and emphasis resulting in a highly readable presentation
of methods of investigation
TABLE OF CONTENTS
Part 1 Introduction to Investigation Part 4 Crimes Against Property
Chapter 1: The Evolution of Criminal Investigation and Chapter 13: Burglary
Criminalistics Chapter 14: White-Collar Crime and Larceny
Chapter 2: Legal Aspects of Investigation Chapter 15: Vehicle Thefts and Related Offenses
Chapter 16: Computer Crime
Part 2 The Investigative Process Chapter 17: Agricultural, Wildlife, and Environmental
Chapter 3: Investigators, the Investigative Process, and Crimes
the Crime Scene Chapter 18: Arson and Explosives
Chapter 4: Physical Evidence
Chapter 5: Interviewing and Interrogation Part 5 Drugs, Terrorism, and Homeland Security
Chapter 6: Field Notes and Reporting Chapter 19: Recognition, Control, and Investigation of Drug
Chapter 7: Follow-Up Investigation Abuse
Chapter 8: The Crime Laboratory Chapter 20: Terrorism
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ECON 220 Macroeconomics
9. Explain basic economic principles and theory. 1. Limits, Alternatives, and Choices (+ Appendix)
2. Identify supply and demand and interpret how it 2. The Market System and the Circular Flow
affects the economy’s market forces, elasticity, 3. Demand, Supply, and Market Equilibrium (+ Appendix)
and government policies. 7. Measuring Domestic Output and National Income
11. The Aggregate Expenditures Model
4. Analyze macroeconomic theory and apply those 1. Limits, Alternatives, and Choices (+ Appendix)
basic principles to data.
Campbell R. McConnell
University of Nebraska---Lincoln
Stanley L. Brue
PACIFIC LUTHERAN UNIVERSITY
Sean Masaki Flynn
SCRIPPS COLLEGE
FEATURES
• Two-Path Macro: Realizing that different teachers teach macro in different ways, the authors have extensively reorganized
and revised Chapters 8, 9, and 10 to provide two alternative paths through the macro.
• A Patient, Step-by-Step Approach: Realizing that for most students, this is their first introduction to economics, the
authors take a patient, step-by step approach to teaching the material.
• Balanced Coverage: McConnell, Brue, and Flynn’s Economics has continued to be the number-one-selling text over the years
because of its thorough and neutral coverage of the material.
• Current Analysis of Monetary Policy: The authors have written the discussion of monetary policy to help the student
understand the Fed’s focus on the federal funds rate and how changes in that rate affect other interest rates and the overall
economy.
• Assessment-Ready Learning Objectives and Testing: Each chapter begins with measurable learning objectives. These
learning objectives are cross-referenced to specific test bank questions to allow construction of measurement instruments.
• Web Chapters: Two Web chapters provide additional topical coverage and are available for free use at the textbook website,
www.mcconnell19e.com. Chapter 11W: Technology, R&D, and Efficiency & Chapter and Chapter 39W: The Economics of
Developing Countries.
TABLE OF CONTENTS
PART 1: AN INTRODUCTION TO ECONOMICS and THE 12 Aggregate Demand and Aggregate Supply (+ Appendix)
ECONOMY 13 Fiscal Policy, Deficits, and Debt
1 Limits, Alternatives, and Choices (+ Appendix) PART 5: MONEY, BANKING, and MONETARY POLICY
2 The Market System and the Circular Flow 14 Money, Banking, and Financial Institutions
PART 2: PRICE, QUANTITY, AND EFFICIENCY 15 Money Creation
3 Demand, Supply, and Market Equilibrium (+ Appendix) 16 Interest Rates and Monetary Policy
4 Elasticity 17 Financial Economics
5 Market Failures: Public Goods and Externalities PART 6: EXTENSIONS and ISSUES
PART 3: GDP, GROWTH, AND INSTABILITY 18 Extending the Analysis of Aggregate Supply
6 An Introduction to Macroeconomics 19 Current Issues in Macro Theory and Policy
7 Measuring Domestic Output and National Income PART 7: INTERNATIONAL ECONOMICS
8 Economic Growth 20 International Trade
9 Business Cycles, Unemployment, and Inflation 21 The Balance of Payments, Exchange Rates, and Trade Deficits
PART 4: MACROECONOMIC MODELS and FISCAL POLICY 22 The Economics of Developing Countries
10 Basic Macroeconomic Relationships
11 The Aggregate Expenditures Model
ECON 325
Course Type:
Professor and Department Chair Sheryl Hadley was concerned Traditional
that exam scores in her Tuesday/Thursday classes were lower Credit Hours:
than in her Monday/Wednesday/Friday classes, although her Three
lectures and course requirements were the same. She decided Textbook in Use:
Macroeconomics by
to pilot a program using Connect® Economics to give Tuesday/
McConnell, Brue & Flynn,
Thursday students additional engagement with course content 18e
over their long weekends. She was so pleased with the results of Instructor Name:
the pilot that she’s using Connect Economics in all of her class- Sheryl Hadley
www.mcgrawhillconnect.com
Implementation of McGraw-Hill Connect
Professor Hadley felt sure that the grades in her Tuesday/Thursday classes were lower than grades in her Monday/Wednes-
day/Friday classes because the students lost their connection with course content over the four days between a Thursday
class and the next class on the following Tuesday. “I was hoping that the extra connection to the class between Thursday
and Tuesday would help,” she reports, “so I used the Connect platform as a homework manager and had students complete
a homework assignment each week.”
Results Achieved
Professor Hadley’s problem with grade discrepancies among course sections was solved with Connect Economics (see
Figure 1). “I was impressed!” she says. “On the very first exam, students in the Tuesday/Thursday class scored an average
of 7% higher than students in the Monday/Wednesday/Friday class!”
At the end of the semester, Professor Hadley found that not only did the Tuesday/Thursday exam scores rise to the level of
the Monday/Wednesday/Friday classes, they surpassed them by margins of as many as 8.4 points. “I didn’t modify what I did
in the classroom. I simply added the Connect Economics homework assignments to help the Tuesday/Thursday class stay
connected through the weekend.”
Professor Hadley notes that her students did not “blow off” their homework assignments in Connect Economics. Even
though students were allowed to drop two of the assignments, almost every single assignment was completed by every
single student. “I heard students ask others for help,” Hadley says, “so I know they were engaging with their out-of-class
questions.”
74
72
Test 1 Test 2 Test 3 Test 4 “From a student’s perspective, Connect did just what
the name of the program implies: It keeps the student
connected with the material being taught in the text-
Monday/Wednesday/Friday Class book and in the classroom. I felt that I learned the
(without Connect) material more effectively, and had less study time for
exams using Connect. The weekly assignments in
Tuesday/Thursday Class
(with Connect) Connect served to keep me engaged with the econom-
ics material much more than the traditional homework
assignments in the class conducted without Connect. I
especially liked the instant feedback given on quizzes --
www.mcgrawhillconnect.com
knowing how I did right after I answered a question served “I truly believe my students are more
to reinforce the learning for me. I found the Connect sys- prepared for their exams because
tem easy to understand, and the online site was easy to of the assignments they have to
navigate. complete for me.”
Conclusion
Professor Hadley found that Connect Economics increased student engagement and improved student performance
on exams and assignments. “I was so impressed by the increase in student exam scores in my pilot project that I’ve
adopted it in all of my macroeconomics courses,” Hadley says. She would recommend Connect to other faculty as
well.
www.mcgrawhillconnect.com
ENGL 099 Pre-College English
John Langan
ATLANTIC CAPE CMTY COLLEGE
Exploring Writing: Paragraphs and Essays serves as a guidebook for every step of the
writing process. Emphasizing both process and practice, with a focus on revision, the
new second edition helps to apply and advance writing skills using John Langan’s
proven techniques. Mastering essential sentence skills, learning to write effective
paragraphs and essays, and becoming a critical reader are turning points for every writer, and they will prepare the
students for writing situations in college and beyond.
FEATURES
• “THE FOUR BASES” APPROACH. Like other texts in the best-selling Langan series, Exploring Writing stresses
that four principles -- or bases -- in particular are keys to effective composition: unity, support, coherence, and
sentence skills.
• REALISTIC AND USEFUL WRITING ASSIGNMENTS: Paragraph and essay assignments address everyday
issues such as dating, work, politics, and entertainment and apply nine patterns of paragraph development to real-
life writing situations.
TABLE OF CONTENTS
PART ONE: WRITING: SKILLS AND PROCESS PART FOUR: ESSAY DEVELOPMENT
1. An Introduction to Writing 15. Introduction to Essay Development
2. The Writing Process 16. Writing the Essay
PART ONE: A Writer’s Template: Across Disciplines 17. Introductions, Conclusions, and Titles
18. Patterns of Essay Development
PART TWO: BASIC PRINCIPLES OF EFFECTIVE WRITING 19. Special College Skills
3. The First and Second Steps in Writing 20. Writing a Research Paper
4. The Third Step and Fourth Steps in Writing PART FOUR: A Writer’s Template: Across Disciplines
5. Four Bases for Revising Writing
PART TWO: A Writer’s Template: Across Disciplines PART FIVE: HANDBOOK OF SENTENCE SKILLS
21. Subjects and Verbs
PART THREE: PARAGRAPH DEVELOPMENT 22. Sentence Sense
6. Exemplification 23. Fragments
7. Narration 24. Run-ons
8. Description 25. Regular and Irregular Verbs
9. Process 26. Subject-verb Agreement
10. Cause and Effect 27. Additional Information about Verbs
11. Comparison or Contra 28. Pronoun Agreement and Reference
12. Definition 29. Pronoun Types
13. Division-Classification 30. Adjectives and Adverbs
14. Argument
PART THREE: A Writer’s Template: Across Disciplines PART SIX: READINGS FOR WRITERS
ENGL 101 Research and Writing I
1. Apply the writing process to create clearly 1. Getting Started with Writing
understood, well-structured documents 2. The Writing Process
through the study of various modes of writ- 3. Writing Sentences, Paragraphs, and Essays
ing. 5. Narrating. Memories
6. Describing. Media and Popular Culture
7. Explaining a Process. Cultures and Traditions
8. Comparing and Contrasting. Computers and Technol-
ogy
9. Analyzing Causes and Effects. Health and Medicine
10. Persuading. Men and Women
11. Evaluating. Film and the Arts
3. Introduce students to fundamental ap- 13. Planning and Writing a Research Paper
proaches that allow them to acquire, evalu-
ate, apply, and document data from multiple
secondary sources.
WRITE NOW
Karin L. Russell
KEISER UNIVERSITY
FEATURES
TABLE OF CONTENTS
PART ONE Introduction to Writing: Why Writing is Chapter 7. Explaining a Process: Cultures and Traditions
Important for Success Chapter 8. Comparing and Contrasting: Computers and
Chapter 1. Getting Started with Writing Technology
Chapter 2. The Writing Process Chapter 9. Analyzing Causes and Effects: Health and Medicine
Chapter 3. Writing Sentences, Paragraphs, and Essays Chapter 10. Persuading: Men and Women
Chapter 4. The Critical Thinking, Reading, and Writing Chapter 11. Evaluating: Film and the Arts
Connection Chapter 12. Solving a Problem: Crime and Justice
PART TWO Writing Strategies: Why Writing Strategies PART THREE Research Guide: Why Research Skills are
Can Be Combined Essential
Chapter 5. Narrating: Memories Chapter 13. Planning and Writing a Research Paper
Chapter 6. Describing: Media and Popular Culture Chapter 14. Documenting a Research Paper
Chapter 15. Giving an Effective Oral Presentation
ENGL 101
TABLE OF CONTENTS
Tab 1 Writing Responsibly in the Information Age Tab 9 Style Matters
1 Writing Today 28 Writing Concisely
2 The Writer’s Responsibilities 29 Using Parallelism
Tab 2 Writing Matters 30 Engaging Readers with Variety and Emphasis
3 Reading Critically 31 Choosing Appropriate Language
4 Planning Your Project 32 Choosing Effective Words
5 Crafting and Connecting Paragraphs 33 Using the Dictionary and Thesaurus
6 Revising, Editing, and Proofreading 34 Glossary of Usage
Tab 3 Design Matters Tab 10 Sentence Matters
7 Designing Printed and Electronic Documents 35 Basic Sentence Grammar
8 Designing in Context: Academic and Business Documents 36 Avoiding Sentence Fragments
9 Designing a multimedia presentation 37 Avoiding Comma Splices and Fused Sentences
Tab 4 Genre Matters: Writing in College 38 Maintaining Agreement
10 Writing in College: Comparing the Disciplines 39 Using Verbs
11 Analyzing and Crafting Arguments 40 Understanding Pronoun Case and Reference
12 Writing about Literature 41 Using Adjectives and Adverbs
42 Avoiding Confusing Shifts
Tab 5 Research Matters
43 Avoiding Misplaced and Dangling Modifiers
13 Planning a Research Project
44 Avoiding Mixed and Incomplete Constructions
14 Finding Information
15 Evaluating Information Tab 11 Language Matters: Issues for Multilingual Writers
16 Using Information Responsibly: Taking Notes and Avoiding 45 Word Order and Sentence
Plagiarism 46 Nouns and Noun Determines
17 Writing the Research Project 47 Managing English Verbs
48 Managing Adjectives and Adverbs
Tab 6 Documentation Matters: MLA Style
49 Using Prepositions
18 Creating MLA-Style In-Text Citations
19 Preparing an MLA-Style List of Works Cited Tab 12 Detail Matters: Punctuation and Mechanics
20 Using MLA Style for Content and Bibliographic Notes 50 Commas
21 Formatting a Paper in MLA Style 51 Semicolons
52 Apostrophes
Tab 7 Documentation Matters: APA Style
54 End Punctuation
22 Creating APA-Style In-Text Citations
55 Dashes, Parentheses, and Other Marks
23 Preparing an APA-Style Reference List
56 Capitalizing
24 Using APA Style for Informational Notes
57 Italics and Underlining
25 Formatting a Paper in APA Style
58 Abbreviations
Tab 8 Documentation Matters: Chicago and CSE Styles
26 Documenting Sources: Chicago Style
27 Documenting Sources: CSE Style
ENGL 120
LITERATURE: Craft & Voice (Fiction, Poetry, Drama) with Connect Literature Access
Card
Nicholas Delbanco
UNIV OF MICHIGAN-ANN ARBOR
0-07-736944-0 / 978-0-07-736944-6 /2010 / Softcover
Browse http://www.mhconnectliterature.com)
1. Analyze situations, audiences, and de- 12. Definition / A Casebook for Argumentation and Persua-
sired goals to determine the written for- sion
mat appropriate to the purpose of the 13. The Law and Society: Contemporary / Combining Pat-
message. terns of Development
3. Create written communications that promote 2. Planning an Essay and Using the Patterns of Development
positive interpersonal, intercultural, organiza- 3. Writing and Rewriting
tional, and/or international relations. 4. Writing in Academic Settings / Description
5. Description / Narration
6. Narration / Exemplification
9. Comparison-Contrast
5. Develop graphics that create visual and ver- 3. Writing and Rewriting
bal meaning and interest.
6. Produce various documents that demonstrate 14. Combining Patterns of Development / Locating, Evaluat-
a student’s intermediate skills in accessing, ing, and Drawing on Sources
analyzing, and synthesizing research per the
ACRL standards.
7. Produce a minimum of one substantial re- 14. Combining Patterns of Development / Locating, Evaluat-
search-based assignment that shows signifi- ing, and Drawing on Sources
cant depth of thought. It shall indicate an
ability to pose a research question, investi-
gate it using information literacy skills, and
articulate discoveries in an appropriate for-
mat.
8. Analyze, evaluate, and synthesize research 14. Combining Patterns of Development / Locating, Evaluat-
through various documentation approaches ing, and Drawing on Sources
that include paraphrasing, summarizing, and
directly quoting sources. .
ENGL 250 Research and Writing II
With a diverse selection of readings chosen to serve as both models for and
springboards into student discussion and writing, Patterns for a Purpose is a rhetorically-
arranged reader that encourages thoughtful use of the rhetorical patterns—either alone
or in combination—to achieve various writing purposes. The detailed coverage of the
writing process emphasizes the importance of critical reading and thinking, offers a rich
variety of writing opportunities - including specific material on argument and persuasion.
FEATURES
• Combining Patterns for a Purpose sections demonstrate how professional writers combine patterns to achieve
a range of writing purposes.
• Emphasis on Visuals: A detailed explanation of how to read visuals critically appears in Chapter 1, and an
appendix on document design gives students guidance on incorporating visual material into their writing.
TABLE OF CONTENTS
1. Reading Critically 12. Definition / A Casebook for Argumentation and
2. Planning an Essay and Using the Patterns of Persuasion
Development 13. The Law and Society: Contemporary / Combining
3. Writing and Rewriting Patterns of Development
4. Writing in Academic Settings / Description 14. Combining Patterns of Development / Locating,
5. Description / Narration Evaluating, and Drawing on Sources
6. Narration / Exemplification 15. Locating, Evaluating, and Drawing on Sources
7. Exemplification Appendix A: Document Design
8. Process Analysis Appendix B: A Guide to Common Errors
9. Comparison-Contrast Appendix C: Understanding Plagiarism
10. Cause-and-Effect Analysis
11. Classification and Division
ENGL 295
You are in charge of your course. Why not be in charge of your textbook? Your ideal textbook may include relevant topics
from multiple books that are best‐suited for your course and your students. With a custom printed book, you have a wider
array of subject matter at your fingertips. We are happy to work with you or Subject Matter Experts to create the content
you have always imagined — content that reflects your course and your approach. Finish it off with the cover you prefer.
Choose from our collection of more than 150 customizable covers, www.mhhe.com/mhls_cover_bank, or have us design
one just for your custom book. Our Learning Solutions staff is ready to collaborate and discuss the range of options
available to you.
Instructor‐Created Materials
You’ve invested time developing innovative materials for your students. We can help:
• Organize your original material • Guide you through page design
• Secure permissions for copyrights • Desktop publish your entire book
Program‐Specific Instruction
Do you have lessons that are distinct or specific to your school or program? We can:
• Acquire or write original subject matter
• Develop vital topics for the culture of your institution such as:
• Religious instruction; life skills coaching; or certification
competencies directly related to a particular program
• Completely integrate those materials.
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designer? We can combine existing McGraw‐Hill content, instructor‐created materials,
or newly‐written exercises:
• Students can work directly in their books
• Eliminate the need for loose leaf and copying questions from a textbook
• Customized interactive manuals help provide structure and guidance that is
integrated with the textbook
McGraw‐Hill carefully crafts Learning Solutions by combining content, technology, and curriculum...might be yours, might be ours.
We collaborate with you to deliver student‐centered experiences that result in learning.
For more information, contact your local McGraw‐Hill sales representative
or email: learning_solutions@mcgraw‐hill.com.
ENGL 305 Research and Writing III
8. Practice advanced composition strategies to fa- 20. Presenting Insights and Findings: Written Reports
cilitate completion of substantial, thoroughly re-
searched professional and academic documents.
10. Assess and select advanced writing and research 6. Research Design: An Overview
methodologies to complete a variety of shorter re-
search studies or a longer research study.
ENGL 305 Research and Writing III
Donald R. Cooper
FLORIDA ATLANTIC UNIVERSITY
Pamela S. Schindler
WITTENBERG UNIVERSITY
The Eleventh Edition of Business Research Methods continues to provide the most timely,
richest, and most comprehensive coverage of the research experience in Business Research
Methods. Students and instructors will find thorough coverage of all business research topics –
backed by solid theory. The expertise and practical experience of Cooper and Schindler is
evident in the realistic Snapshots, Close-Ups, PicProfiles, and case studies found throughout the
text. Managerial decision making is the underlying theme, and topics and applications are presented and organized in a manner
that allows students to thoroughly understand the business research function. Consequently, the structure of the text encourages
and supports completion of an in-depth business research project during your course.
FEATURES
• Emphasizes managerial decision making: A business focus has been integrated throughout the text. Students are
presented with a "real-world" approach to business research topics and how they are used in business.
• Visually integrated text and graphics: The authors show how one decision affects other decisions in their research-
process graphic models; 31 integrated process models are include throughout the text.
• Focuses on interpretation of data: The authors explain what the data means by focusing on the analysis of the
data through the use of new examples and clearer explanations. This provides students with the opportunity to
develop their skills and experience in interpreting data, which, in turn, contributes to helping them develop better
managerial skills.
• References and website assets: The Online Learning Center includes sample proposals, sample instruments,
sample research reports, and more. These are perfect to provide guidance to student’s class-based research
projects or to use as a discussion assignment, providing the student a richer learning experience. Real world video
cases are available free to adopters in the Online Learning Center.
TABLE OF CONTENTS
Part I: Introduction to Business Research 13. Questionnaires and Instruments
1. Research in Business Appendix 13a: Crafting Effective Measurement Questions
Appendix 1a: How the Research Industry Works Appendix 13b: Pretesting Options and Discoveries
2. Ethics in Business Research 14. Sampling
3. Thinking Like a Researcher Appendix 14a: Determining Sample Size
4. The Research Process: An Overview Part IV: Analysis and Presentation of Data
5. Clarifying the Research Question through Secondary Data 15. Data Preparation and Description
and Exploration Appendix 15a: Describing Data Statistically
Appendix 5a: Bibliographic Database Searches 16. Exploring, Displaying, and Examining Data
Appendix 5b: Advanced Searches 17. Hypothesis Testing
Part II: The Design of Business Research 18. Measures of Association
6. Research Design: An Overview 19. Multivariate Analysis: An Overview
7. Qualitative Research 20. Presenting Insights and Findings: Written Reports
8. Observation Studies 21. Presenting Insights and Findings: Oral Presentations
9. Experiments A. Business Research Requests and Proposals (with Sample RFP)
10. Surveys B. Focus Group Discussion Guide
Appendix 10a: Complex Experimental Designs C. Nonparametric Significance Tests
Appendix 10b: Test Markets D. Selected Statistical Tables
Part III: The Sources and Collection of Data References and Readings
11. Measurement
12. Measurement Scales
FINA 200
FINA 372
FINA 375
RETIREMENT PLANS: 401(k)s, IRAs and Other Deferred Compensation Approaches, Tenth
Edition
Everett T. Allen, Jr. (deceased)
Joseph J. Melone
AXA Financial
Jerry S. Rosenbloom
UNIV OF PENNSYLVANIA
Dennis F. Mahoney
UNIV OF PENNSYLVANIA
0-07-337742-2 / 978-0-07-337742-1 /2008 / Hardcover / 672 pgs
Browse http://www.mhhe.com/allen10e
Retirement Plans (formerly titled Pension Planning through the ninth edition) reliably provides the reader
with the features, costs, investment opportunities, and regulatory issues governing all the various types of
retirement and other deferred compensation plans. The
10th edition keeps the book once again at the forefront of Course Mapping for These Texts
the discipline, with extensive coverage of the new Pension
Protection Act, defined contribution plans, ethical plan is Available On Demand – Simply
administration, and much more. Ask Your Bryant & Stratton
Account Representative
HUMA 315
6. Describe the purpose of the Occupational 16. Employee Safety and Health
Safety and Health Act (OSHA).
Lloyd L. Byars
GEORGIA INST OF TECH
Leslie W. Rue
The Tenth Edition of Human Resource Management continues to present both the theoretical
and practical aspects of HRM. The theoretical material is presented throughout the textbook
and highlighted via a marginal glossary. The practical aspects of HRM are presented through
lively and pedagogically-effective examples woven throughout the text and in the end-of-
chapter materials. This edition reflects the challenges of diversity, technology and globalization in the business world and how these
forces impact the HRM function within organizations.
FEATURES
• Coverage reflects trends in the business world and the HRM function within organizations and addresses specifically the
challenges of a more diverse, more technologically-sophisticated, and more complex workplace. Changing government and
legal requirements, increased awareness for security issues, new information systems, downsizing, demands for a more skilled
workforce, and intensifying global competition are just a few of the factors that are addressed in the new edition.
• "On the Job" appendices follow selected chapters and offer practical examples in such areas as job descriptions and resumes.
• End-of-chapter materials include: "Summary of Learning Objectives" which provides a synopsis and review of the key learning
objectives within each chapter; "Review Questions" to provide students with an opportunity to review chapter concepts
through questions developed to test students' memory of key issues and concepts in each chapter; "Discussion Questions" that
provide an opportunity for students to apply critical thinking skills to in-depth questions; "Incidents" (two per chapter) that act
as minicases for students to analyze and dissect chapter concepts and applications via real-life scenarios; "Exercises" that are
experiential in nature and can be done in class or as homework and are designed to illustrate major points made in the
chapter.
• The clear, concise writing style combined with numerous illustrations and applications makes the text very readable for
students.
TABLE OF CONTENTS
Part I: Introduction and Background of Human Chapter 10 Career Development
Resources Chapter 11 Performance Management Systems
Chapter 1 Human Resource Management: A Strategic Function
Chapter 2 Equal Employment Opportunity: The Legal Part 4: Compensating Human Resources
Environment Chapter 12 The Organizational Reward System
Chapter 3 Implementing Equal Employment Opportunity Chapter 13 Base Wage and Salary Systems
Chapter 4 Job Analysis and Design Chapter 14 Incentive Pay Systems
Chapter 15 Employee Benefits
Part 2: Acquiring Human Resources
Chapter 5 Human Resource Planning Part 5: Employee Well-Being and Labor Relations
Chapter 6 Recruiting Employees Chapter 16 Employee Safety and Health
Chapter 7 Selecting Employees Chapter 17 Employee Relations
Chapter 18 The Legal Environment and Structure of Labor Unions
Part 3: Training and Developing Employees Chapter 19 Union Organizing Campaigns and Collective Bargaining
Chapter 8 Orientation and Employee Training
Chapter 9 Management and Organizational Development
HURS 104 Employee/Labor Relations
7. Describe the history and origins of the 1. Contemporary Labor Relations: Objectives, Practices, and
American Labor Movement. Challenges
3. Historical Development
4. Interpret labor relations policies and proce- 2. Labor Unions: Good or Bad?
dures. 5. Labor and Management: Strategies, Structures, and Con-
straints
7. Bargaining
10. Flexibility, Empowerment, and Partnership
12. Comparative Labor Relations
13. What Should Labor Relations Do?
5. Discuss how unions impact human resource 5. Labor and Management: Strategies, Structures, and Con-
management. straints
6. Union Organizing
HURS 104 Employee/Labor Relations
FEATURES
• Balanced, comprehensive and contemporary coverage of topics without getting lost in the nitty-gritty details.
• An engaging, intellectual framework approach that promotes a deep understanding (rather than a simple catalog
of details and labor relations processes).
• Engaging and accessible presentation of material, which lends to the book’s readability.
• Serious, integrated treatment of ethics. Unlike any other labor relations textbook, major ethical theories and
principles are discussed (in chapter 3). Many chapters ask students to apply these ethics principles to important
labor relations issues.
• Separate chapters on globalization and comparative labor relations systems – two critical yet often under-
discussed topics in other textbooks.
• In response to reviewer feedback, integration throughout the text of issues specific to public sector labor relation.
• Numerous boxes and case studies to promote classroom discussion.
• Active-learning exercises to foster an active-learning approach and increase student participation.
• Labor law discussion cases in chapters 4, 6, 7, 8, 10, and 11 help students apply important legal concepts.
Grievance discussion cases in chapter 9 help students wrestle with the central elements of contract administration.
TABLE OF CONTENTS
PART ONE Foundations PART THREE Issues for the 21st Century
1 Contemporary Labor Relations: Objectives, Practices, and 10 Flexibility, Empowerment, and Partnership
Challenges 11 Globalization
2 Labor Unions: Good or Bad? PART FOUR Reflection
PART TWO The U.S. New Deal Industrial Relations System 12 Comparative Labor Relations
3 Historical Development 13 What Should Labor Relations Do?
4 Labor Law APPENDIX A: THE NATIONAL LABOR RELATIONS ACT
5 Labor and Management: Strategies, Structures, and Constraints APPENDIX B: UNIVERSAL DECLARATION OF HUMAN RIGHTS
6 Union Organizing APPENDIX C: A SAMPLE NLRB DECISION
7 Bargaining APPENDIX D: COLLECTIVE BARGAINING SIMULATION: THE
8 Impasses, Strikes, and Dispute Resolution ZINNIA AND SERVICE WORKERS LOCAL H-56
9 Contract Clauses and Their Administration
HURS 104 Employee/Labor Relations
7. Describe the history and origins of the 2. The Evolution of American Labor
American Labor Movement.
3. Interpret employment law policies and proce- 3. Employment Law and Federal Agencies
dures.
4. Interpret labor relations policies and proce- 8. The Environment for Bargaining
dures. 9. Wage and Benefit Issues in Bargaining
10. Nonwage Issues in Bargaining
11. Contract Negotiations
12. Impasses and Their Resolution
13. Union-Management Cooperation
14. Contract Administration
15. Grievance Arbitration
16. Public-Sector Labor Relations
5. Discuss how unions impact human resource 5. Unions: Member and Leader Attitudes, Behaviors, and
management. Political Activities
6. Union Organizing Campaigns
7. Union Avoidance: Rationale, Strategies, and Practices
HURS 104 Employee/Labor Relations
John A. Fossum
UNIV OF MINNESOTA-MINNEAPOLIS
FEATURES
• The topical flow of the book (Development, Structure, Process) has been retained and provides a solid framework
for understanding and analyzing labor relations in the modern era. The final 2 chapters of the book involve cover
all of the major topics for public sector unions and unions in developed and developing economies.
• Each chapter begins with a roadmap of key topics and objectives. Most end with discussion questions that relate
to relatively broad issues raised in the chapter or ask that a position be formulated for labor or management on
one of these issues.
• Experiential learning is a key tenet of this text. Many chapters include case material. A continuing running case is
based on a simulated organization, General Materials & Fabrication Corporation (GMFC), a heavy-equipment
manufacturer, and begins after Chapter 6. A mock negotiation exercise, contract administration cases, and cases
discussing arbitration issues arising from the contract are presented, providing students with a greater
appreciation of the process involved in the collective bargaining relationship.
• References to general purpose websites are given following many chapters.
TABLE OF CONTENTS
HURS 113
HURS 133
HURS 207
HURS 208
HURS 225
INFT 110
INFT 120
1. Identify the terms, components and func- COVERED BY SYSTEM OFFICE ONLINE MATERIAL
tionality of a personal computer.
2. Recognize and apply ethical and personal 10. Privacy, Security, and Ethics
security considerations associated with cur-
rent technology resources.
4. Employ keyboard skills to create documents, COVERED BY SYSTEM OFFICE ONLINE MATERIAL
send email communications and input data.
5. Analyze, evaluate and choose an integrated COVERED BY SYSTEM OFFICE ONLINE MATERIAL
office software package to efficiently com-
plete tasks, projects and format documents.
6. Examine how the creation, organization, 2. The Internet, the Web, and Electronic Commerce
analysis, storage, retrieval, and exchange of
information influence communications.
8. Relate the history and evolution of informa- 1. Information Technology, the Internet, and You
tion systems to current trends and future 11. Your Future and Information Technology
uses of technology.
Regards,
McGraw-Hill Higher Education
INSM 180 History and Practice of Information Systems
Timothy J. O'Leary
Arizona State University
Linda I. O'Leary
Independent
FEATURES
TABLE OF CONTENTS
1 INFORMATION TECHNOLOGY, THE INTERNET, AND YOU 8 SECONDARY STORAGE
2 THE INTERNET, THE WEB, AND ELECTRONIC COMMERCE 9 COMMUNICATIONS AND NETWORKS
3 BASIC APPLICATION SOFTWARE 10 PRIVACY, SECURITY, AND ETHICS
4 SPECIALIZED APPLICATION SOFTWARE 11 YOUR FUTURE AND INFORMATION TECHNOLOGY
5 SYSTEM SOFTWARE Glossary
6 THE SYSTEM UNIT
7 INPUT AND OUTPUT
INSM 180 History and Practice of Information Systems
1. Identify the terms, components and func- COVERED BY SYSTEM OFFICE ONLINE MATERIAL
tionality of a personal computer.
2. Recognize and apply ethical and personal 9. The Challenges of the Digital Age
security considerations associated with cur-
rent technology resources.
4. Employ keyboard skills to create documents, COVERED BY SYSTEM OFFICE ONLINE MATERIAL
send email communications and input data.
5. Analyze, evaluate and choose an integrated COVERED BY SYSTEM OFFICE ONLINE MATERIAL
office software package to efficiently com-
plete tasks, projects and format documents.
6. Examine how the creation, organization, 2. The Internet & The World Wide Web
analysis, storage, retrieval, and exchange of 8. Databases & Information Systems
information influence communications.
Regards,
McGraw-Hill Higher Education
INSM 180 History and Practice of Information Systems
The Williams, Using Information Technology, 9th edition utilizes a practical, applied
approach to technology. This text is user-focused and has been highly updated
including topics, pictures and examples. The Williams text contains less theory and
more application to engage students who might be more familiar with technology.
Continually published and updated for over 15 years, Using Information Technology
was the first text to foresee and define the impact of digital convergence, the fusion of computers and
communications. It was also the first text to acknowledge the new priorities imposed by the Internet and World Wide
Web and bring discussion of them from late in the course to the beginning. Today, it is directed toward the “Always
On” generation that is at ease with digital technology, comfortable with iPhones, MySpace, Facebook, Twitter,
Wikipedia, and the blogosphere, but not always savvy about its processes, possibilities, and liabilities. This 9th edition
continues to address the two most significant challenges that instructors face in teaching this course: Trying to make
the course interesting and challenging, and trying to teach to students with a variety of computer backgrounds. This
text also correlates with SimNet Online, our online training and assessment program for the MS Office Suite and also
computing concepts!
TABLE OF CONTENTS
Stefan Baratto
CLACKAMAS COMMUNITY COLLEGE
Barry Bergman
Donald Hutchison
FEATURES
• Significant use of signed numbers, fractions, and decimals: After the introduction of signed numbers,
fractions, and decimals, these concepts are used frequently in examples, exercises, and applications.
• Integrated Equations Approach:This hallmark approach pairs arithmetic concepts with corresponding algebraic
concepts. This allows students to gradually build their confidence dealing with basic algebra concepts and are
better prepared for an introductory algebra course.
• Wide Variety of Exercise Types: Extensive, graduated exercise sets including applications, challenge exercises,
writing exercises, and collaborative exercises
• Thorough Geometry Coverage: The geometry chapter covers the topics that most courses need. Students who
are involved in technical subject areas will especially benefit from studying unit conversions.
• Check Yourself Exercises: Active learning promoted throughout, especially in Check Yourself exercises after
every example, with answers provided at the end of each section for immediate feedback
• Proven Pedagogical Features: Prealgebra continues to provide proven tools consistently throughout each
chapter to peak interest, provide reinforcement, and keep them on track.
TABLE OF CONTENTS
CHAPTER 1 Whole Numbers
CHAPTER 2 Integers and Introduction to Algebra
CHAPTER 3 Fractions and Equations
CHAPTER 4 Applications of Fractions and Equations
CHAPTER 5 Decimals
CHAPTER 6 Ratio, Rate, and Proportion
CHAPTER 7 Percent
CHAPTER 8 Geometry
CHAPTER 9 Graphing and Introduction to Statistics
CHAPTER 10 Polynomials
MATH 103 Survey of Mathematics
EDITION
MATH IN OUR WORLD, (Selected Chapters) Create Edition
Dave Sobecki
MIAMI UNIVERSITY HAMILTON
Allan G. Bluman
Angela Schirck-Matthews
BROWARD COMMUNITY COLLEGE
The author team of Dave Sobecki, Angela Matthews, and Allan Bluman have worked together
to create the second edition of Mathematics in Our World, an engaging text catered to the
needs of today’s liberal arts mathematics students. This revision focuses strict attention to a
clear and friendly writing style, integration of numerous relevant real-world examples and
applications, and implementation of the step-by-step approach used for years in Bluman’s
Elementary Statistics: A Step by Step Approach. The result is an exceptionally engaging text that is able to both effectively and
creatively convey the basic concepts fundamental to a liberal arts math curriculum for even the most hesitant student.
FEATURES
TABLE OF CONTENTS
Chapter 1: Problem Solving
Chapter 2: Sets
Chapter 4: Numeration Systems
Chapter 5: The Real Number System
Chapter 6: Topics in Algebra
Chapter 8: Consumer Mathematics
Chapter 9: Measurement
Chapter 10: Geometry
Chapter 11: Probability and Counting Techniques
Chapter 12: Statistics
MATH 309
2. Abstract records for department indices and 2. Using the Computer for Patient Billing
databases. 3. Managing Data with a Computerized System
3. Assign diagnostic and procedural codes ac- 3. Managing Data with a Computerized System
cording to ICD-9-CM, CPT, and HCPCS Level 4. Medical Coding Basics
II. 9. Condition Codes
10. Occurrence Codes/Dates
14. Diagnosis and Procedure Codes
15. Physician Information, Remarks, and Code-Code Field
4. Monitor quality of department coding and 5. Payment Methods and Billing Compliance
abstracting.
6. Complete and process physician office insur- 6. Processing Claims and Creating Statements
ance claims. 7. Producing Reports
3. Hospital Insurance
6. Overview of the UB-04 Claim Form
7. Provider Information
8. Patient Information
9. Condition Codes
10. Occurrence Codes/Dates
11. Value Codes and Amounts
12. Revenue Codes, Descriptions, and Amounts
13. Payer, Insured, and Employer Information
16. The UB-04 Form Filler
MIBC 236 Advanced Billing
Patient Billing provides students with a unique approach to learning how to use
patient billing software using Medisoft Patient Billing Software, Version 14. It
provides a unique approach to learning about medical billing within the context of
a realistic medical office setting. With the basics of Medisoft Advanced Version 14
software, students have the opportunity to apply and enhance their office and
computer skills by playing the role of a Patient Billing Specialist in a family medical
practice.
TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION TO PATIENT BILLING CHAPTER 6: PROCESSING CLAIMS AND CREATING STATEMENTS
CHAPTER 2: USING THE COMPUTER FOR PATIENT BILLING CHAPTER 7: PRODUCING REPORTS
CHAPTER 3: MANAGING DATA WITH A COMPUTERIZED SYSTEM APPENDIX: OFFICE HOURS
CHAPTER 4: ENTERING PATIENT AND CASE INFORMATION FAMILY CARE CENTER—A PATIENT BILLING SIMULATION
CHAPTER 5: PROCESSING CHARGES AND COPAYMENTS SOURCE DOCUMENTS
Hospital Billing, Second Edition provides current content with a practical approach. The
content addresses the real world of the hospital billing department, integrating the computer
skills and procedures needed for daily work. The material also addresses the types of critical
thinking, analysis, and synthesis skills demanded by today’s employers. The text includes
instruction that entry-level hospital billers must understand, including the following: the
hospital billing flow; basic coding and payment systems; the data elements required to
complete the recently mandated new UB-04 form; the way in which form-completion
requirements vary depending on the type of facility; the medical insurance plan, and
inpatient/outpatient status; job performance in compliance with HIPAA privacy and best
TABLE OF CONTENTS practices regulations; and how computerized systems are used for form completion
PART 1: THE HOSPITAL BILLING ENVIRONMENT Chapter 11: Value Codes and Amounts
Chapter 1: Introduction to Hospital Billing Chapter 12: Revenue Codes, Descriptions, and Amounts
Chapter 2: The Hospital Billing Process Chapter 13: Payer, Insured, and Employer Information
Chapter 3: Hospital Insurance Chapter 14: Diagnosis and Procedure Codes
Chapter 4: Medical Coding Basics Chapter 15: Physician Information, Remarks, and Code-Code Field
Chapter 5: Payment Methods and Billing Compliance PART 3: SIMULATION
PART 2: THE UB-04 CLAIM FORM Chapter 16: The UB-04 Form Filler
Chapter 6: Overview of the UB-04 Claim Form Chapter 17: Case Studies
Chapter 7: Provider Information Appendix A: UB-04 Form Completion Tables
Chapter 8: Patient Information Appendix B: Comparing the Old and New Claim Forms
Chapter 9: Condition Codes Appendix C: Blank UB-04 Forms
Chapter 10: Occurrence Codes/Dates
MIBC 250: Coding I
• 0073374520 / 9780073374529 You Code It! Abstracting Case Studies Practicum, 2nd Edition, ©2012
Shelley Safian
• 0073374512 / 9780073374512 The Complete Diagnosis Coding Book, 2nd Edition, ©2012 Shelley
Safian
1. Apply symbols, punctuation, and abbreviations unique to ICD 1. How to Abstract Notes
-9-CM. 1. Introduction to Diagnostic Coding
2. Introduction to the ICD-9-CM Book and Its Codes
3. General Guidelines and Notations
4. Coding Circulatory Conditions
5. Coding Neoplasms
6. Coding Poisoning and Adverse Reactions
7. Coding Burns
8. Coding Orthopedics
9. Coding Obstetrics and Gynecology
10. Coding Congenital and Perinatal Conditions
11. Coding Infectious Diseases
12. Coding Diabetes Mellitus
13. Coding Respiratory Conditions
14. You Code It! Practice & Simulation
15. Coding Using ICD-10-CM -- An Introduction
2. Consult medical references, medical dictionaries, professional 1. How to Abstract Notes
journals, and official coding references. 2. Introduction to the ICD-9-CM Book and Its Codes
3. Accurately code diagnostic/procedure statements, case stud- 2. Allergy and Immunology Cases and Patient Records
ies, and patient records. 3. Cardiology and Cardiovascular Cases and Patient Records
4. Dentistry Cases and Patient Records
5. Dermatology and Burns Cases and Patient Records
6. Emergency Services Cases and Patient Records
7. Endocrinology Cases and Patient Records
8. Family Practice Cases and Patient Records
9. Gastroenterology Cases and Patient Records
10. Gerontology Cases and Patient Records
11. Neonatal and Pediatrics Cases and Patient Records
12. Neurology Cases and Patient Records
13. Obstetrics and Gynecology Cases and Patient Records
14. Oncology Cases and Patient Records
15. Ophthalmology Cases and Patient Records
16. Orthopedics Cases and Patient Records
17. Otolaryngology Cases and Patient Records
18. Pathology and Laboratory Cases and Patient Records
19. Plastic and Reconstructive Surgery Cases and Patient Records
20. Podiatry Cases and Patient Records
21. Psychiatric Cases and Patient Records
22. Pulmonary and Respiratory Cases and Patient Records
23. Radiology and Nuclear Medicine Cases and Patient Records
24. Urology, Nephrology, and Men's Health Cases and Patient Records
25. Alternative Medicine
1. Introduction to Diagnostic Coding
3. General Guidelines and Notations
4. Assign category, subcategory, and sub-classification codes IDENTICAL TO OUTCOME 3
used in ICD-9-CM. 3. General Guidelines and Notations
6. Apply data set (e.g., UHDDS) definitions to select the primary 14. You Code It! Practice & Simulation
and principal diagnoses, principal procedures, complications
and comorbidities, and other diagnoses and significant proce-
dures.
7. Define and assign diagnosis related groups (DRGs), major 14. You Code It! Practice & Simulation
diagnostic categories (MDCs), principal diagnosis, principal
procedure, complication, and comorbidity.
MIBC 250: Coding I
You Code It! Abstracting Case Studies Practicum provides extensive coding practice for
students to expand their training and experience. The case studies and patient records
provide exercises and sample patient records for more than 25 specialties for focused coding
practice. In addition, students can use this book for preparation to sit for a national
certification exam or going to a job interview. This workbook provides extensive, hands-on
practice for learning to code. The cases in this book are real patient charts (redacted) from
physicians’ offices and hospitals in different parts of the country. It is a student-friendly
workbook presenting case studies for the practice of abstracting health care professionals’
documentation and accurately translating the facts into the best, most accurate codes.
TABLE OF CONTENTS
Chapter 1: How to Abstract Notes Chapter 14: Oncology Cases and Patient Records
Chapter 2: Allergy and Immunology Cases and Patient Records Chapter 15: Ophthalmology Cases and Patient Records
Chapter 3: Cardiology and Cardiovascular Cases and Patient Records Chapter 16: Orthopedics Cases and Patient Records
Chapter 4: Dentistry Cases and Patient Records Chapter 17: Otolaryngology Cases and Patient Records
Chapter 5: Dermatology and Burns Cases and Patient Records Chapter 18: Pathology and Laboratory Cases and Patient Records
Chapter 6: Emergency Services Cases and Patient Records Chapter 19: Plastic and Reconstructive Surgery Cases and Patient Records
Chapter 7: Endocrinology Cases and Patient Records Chapter 20: Podiatry Cases and Patient Records
Chapter 8: Family Practice Cases and Patient Records Chapter 21: Psychiatric Cases and Patient Records
Chapter 9: Gastroenterology Cases and Patient Records Chapter 22: Pulmonary and Respiratory Cases and Patient Records
Chapter 10: Gerontology Cases and Patient Records Chapter 23: Radiology and Nuclear Medicine Cases and Patient Records
Chapter 11: Neonatal and Pediatrics Cases and Patient Records Chapter 24: Urology, Nephrology, and Men's Health Cases and Patient
Chapter 12: Neurology Cases and Patient Records Records
Chapter 13: Obstetrics and Gynecology Cases and Patient Records Chapter 25: Alternative Medicine: Acupuncture, Chiropractics, and Physical
Therapy Cases and Patient Records
The Complete Diagnosis Coding Book introduces students to the coding process and
uses case studies, examples, and a lighter writing style to sit side-by-side with the
student and help them through learning to code. This book speaks directly to
students with respect and helps them to overcome the intimidation of learning such
an important new skill. Case studies, examples, and exercises are salted generously
throughout the book to connect the reader with real life scenarios and to help them
relate to the issues at hand.
TABLE OF CONTENTS
Chapter 1: Introduction to Diagnostic Coding Chapter 9: Coding Obstetrics and Gynecology
Chapter 2: Introduction to the ICD-9-CM Book and Its Codes Chapter 10: Coding Congenital and Perinatal Conditions
Chapter 3: General Guidelines and Notations Chapter 11: Coding Infectious Diseases
Chapter 4: Coding Circulatory Conditions Chapter 12: Coding Diabetes Mellitus
Chapter 5: Coding Neoplasms Chapter 13: Coding Respiratory Conditions
Chapter 6: Coding Poisoning and Adverse Reactions Chapter 14: You Code It! Practice & Simulation
Chapter 7: Coding Burns Chapter 15: Coding Using ICD-10-CM -- An Introduction
Chapter 8: Coding Orthopedics
MIBC 255 Advanced Coding II
4. Explain the importance and usage of modifi- 13. HCPCS Level II Coding: Introduction and Guidelines
ers in CPT and HCPCS
6. Utilize the established procedures to identify 13. HCPCS Level II Coding: Introduction and Guidelines
the correct HCPCS codes, National Level II
codes for the procedure/service or equip-
ment/drug.
7. Accurately code procedures/service state- 5. Evaluation and Management Codes, Part 2: Preventive
ments, case studies, and patient records. Medicine, Long-Term Care Services, Critical Care, and Modifi-
ers
6. Anesthesia Coding
7. Surgery Coding, Part 1: The Global Surgical Package, Sur-
gical Modifiers, and Surgery Guidelines–Integumentary Sys-
tem
8. Surgery Coding, Part 2: Surgery Guidelines–
Musculoskeletal, Respiratory, Cardiovascular, Digestive, Uri-
nary, Genital, Nervous, Visual, and Auditory Systems
9. Radiology Coding
10. Pathology and Laboratory Coding
11. Medicine Coding
8. Apply the appropriate diagnoses code with 14. Coding Medical Supplies, Durable Medical Equipment,
the procedure code to ensure payment by Pharmaceutical, and Ambulance & Other Transportation Ser-
the insurance carrier. vices
MIBC 255 Advanced Coding II
Shelley Safian
HERZING UNIVERSITY
The Complete Procedure Coding Book introduces students to the coding process and
uses case studies, examples, and a lighter writing style to sit side-by-side with the
student and bring them through learning to code. This book speaks directly to
students with respect and helps them to overcome the intimidation of learning such
an important new skill. Case studies, examples, and exercises are salted generously
throughout the book to connect the reader with real life scenarios and to help them
relate to the issues at hand.
FEATURES
• Every chapter includes CODING TIPS for understanding and remembering particular knowledge concepts or coding guidelines.
These TIPS also illuminate strategies for avoiding often-made errors.
• As each knowledge cluster is presented, EXAMPLES are provided to establish a connection in the reader’s mind between the
concept and its use in reality.
• Once students have completed the explanation of a knowledge cluster, they are taken, step-by-step through a LET’S CODE IT!
CASE SCENARIO. These scenarios walk them through abstracting the physician’s notes and performing the coding process to
find the most accurate code or codes.
• YOU CODE IT! CASE STUDY provide students with the opportunity to practice both the knowledge cluster as well as the coding
process on their own. The answer is then provided so concepts can be reviewed until they are completely understood.
• CHAPTER REVIEW provides short, multiple-choice quizzes to test knowledge of chapter concepts.
• YOU CODE IT! PRACTICE provides an opportunity for students to test their coding skills with these 15 short case scenarios.
• Each chapter identifies the specific types of health care facilities in which the chapter knowledge concepts are used.
• YOU CODE IT! SIMULATION provides five actual case studies (redacted) to test students' ability to abstract physician’s notes
and find the most accurate code or codes.
TABLE OF CONTENTS
PART 1. CPT Chapter 9. Radiology Coding
Chapter 1. Legal and Ethical Issues Chapter 10. Pathology and Laboratory Coding
Chapter 2. Introduction to Coding and CPT Chapter 11. Medicine Coding
Chapter 3. Introduction to CPT Modifiers Chapter 12. Category II and Category III Coding
Chapter 4. Evaluation and Management Codes, Part 1: Key
Components PART 2. HCPCS LEVEL II
Chapter 5. Evaluation and Management Codes, Part 2: Chapter 13. HCPCS Level II Coding: Introduction and Guidelines
Preventive Medicine, Long-Term Care Services, Critical Care, Chapter 14. Coding Medical Supplies, Durable Medical Equipment,
and Modifiers Pharmaceutical, and Ambulance & Other Transportation Services
Chapter 6. Anesthesia Coding Chapter 15. HCPCS Level II Modifiers
Chapter 7. Surgery Coding, Part 1: The Global Surgical Package,
Surgical Modifiers, and Surgery Guidelines–Integumentary PART 3. ICD-9-CM VOLUME 3
System Chapter 16. ICD-9-CM Volume 3 Procedure Codes
Chapter 8. Surgery Coding, Part 2: Surgery Guidelines–
Musculoskeletal, Respiratory, Cardiovascular, Digestive, Urinary, PART 4. PRACTICUM
Genital, Nervous, Visual, and Auditory Systems Chapter 17. Procedure Coding Practicum
Appendix A. Forms
Appendix B. ICD-10-PCS
MRC 100
MRC 105
Now in its 6th Edition, you’ll find even more of what students need to meet the
challenges of health care today. Scanlon delivers classroom-ready learning for nursing
and allied health students in a variety of disciplines.
NETW 210
NETW 240
2. Identify the primary issues that challenge the 5. Biomes and Biodiversity
field of Environmental Science. 7. Food and Agriculture
8. Environmental Health and Toxicology
9. Air: Climate and Pollution
12. Energy
13. Solid and Hazardous Waste
15. Environmental Policy and Sustainability
4. Research and analyze contemporary environ- 2. Environmental Systems: Connections, Cycles, Flows, and
mental concerns from a variety of perspec- Feedback Loops
tives – historical, social, economic, and scien- 4. Human Populations
tific – and advocate environmentally respon- 6. Environmental Conservation: Forests, Grasslands, Parks,
sible coursed of action. and Nature Preserves
7. Food and Agriculture
10. Water: Resources and Pollution
11. Environmental Geology and Earth Resources
13. Solid and Hazardous Waste
14. Economics and Urbanization
NSCI 280 Ecology
TABLE OF CONTENTS
Chapter 1: Understanding Our Environment Chapter 8: Environmental Health and Toxicology
Chapter 2: Environmental Systems: Connections, Cycles, Chapter 9: Air: Climate and Pollution
Flows, and Feedback Loops Chapter 10: Water: Resources and Pollution
Chapter 3: Evolution, Species Interactions, and Biological Chapter 11: Environmental Geology and Earth Resources
Communities Chapter 12: Energy
Chapter 4: Human Populations Chapter 13: Solid and Hazardous Waste
Chapter 5: Biomes and Biodiversity Chapter 14: Economics and Urbanization
Chapter 6: Environmental Conservation: Forests, Chapter 15: Environmental Policy and Sustainability
Grasslands, Parks, and Nature Preserves
Chapter 7: Food and Agriculture
NSCI 280 Ecology
3. Examine various methodologies that are 4. Interrelated Scientific Principles: Matter, Energy, and En-
used to isolate environmental changes as vironment
well as those that are used to effect environ- 11. Biodiversity Issues
mental changes. 12. Land-Use Planning
13. Soil and Its Uses
14. Agricultural Methods and Pest Management
15. Water Management
16. Air Quality Issues
17. Solid Waste Management and Disposal
18. Environmental Regulations: Hazardous Substances and
Wastes
19. Environmental Policy and Decision Making
4. Research and analyze contemporary environ- 3. Environmental Risk: Economics, Assessment, and Man-
mental concerns from a variety of perspec- agement
tives – historical, social, economic, and scien- 5. Interactions: Environments and Organisms
tific – and advocate environmentally respon- 8. Energy and Civilization
sible coursed of action. 9. Energy Sources
10. Nuclear Energy
NSCI 280 Ecology
Eldon Enger
DELTA COLLEGE
Bradley F. Smith
WESTERN WASHINGTON UNIVERSITY
This full-color, introductory environmental science text is known for being concise,
conceptual, and value-priced. The approach and reading level cover the basic
concepts without overloading students with too much detail. The authors reinforce
the text's central theme of "interrelationships" by providing a historical perspective,
information on economic and political realities, discuss the role of different social
experiences, and integrate this with the crucial science to describe the natural world and how we affect it.
FEATURES
• Issues & Analysis boxed readings encourage students to think about issues and formulate their own thoughts.
Found in each chapter, these readings present real world examples of environmental problems and prompt
students to think about issues involved and respond to a series of questions.
• Critical Thinking questions can be found in every chapter. By answering these questions, students will become
better at evaluating information, opinions, and arguments, so they can learn to recognize bias, characterize the
assumption behind arguments, and avoid jumping to conclusions.
• Environmental Science: A Study of Interrelationships covers the engaging topics of ethics, law & policy, energy,
and pollution in addition to traditional biological and physical subjects. The length and price of this text make it
one of the most cost-effective, one-semester environmental science texts available.
TABLE OF CONTENTS
Chapter 1 Environmental Interrelationships Chapter 12 Land-Use Planning
Chapter 2 Environmental Ethics Chapter 13 Soil and Its Uses
Chapter 3 Environmental Risk: Economics, Chapter 14 Agricultural Methods and Pest Management
Assessment, and Management Chapter 15 Water Management
Chapter 4 Interrelated Scientific Principles: Matter, Chapter 16 Air Quality Issues
Energy, and Environment Chapter 17 Solid Waste Management and Disposal
Chapter 5 Interactions: Environments and Organisms Chapter 18 Environmental Regulations: Hazardous Substances
Chapter 6 Kinds of Ecosystems and Communities and Wastes
Chapter 7 Populations: Characteristics and Issues Chapter 19 Environmental Policy and Decision Making
Chapter 8 Energy and Civilization Appendix 1 Periodic Table of the Elements
Chapter 9 Energy Sources Appendix 2 Metric Unit Conversion Tables
Chapter 10 Nuclear Energy
Chapter 11 Biodiversity Issues
NURS 100
NURS 201
NURS 211
NURS 221
NURS 222
NURS 230
3. Recognize how law and ethics interrelate. 7. Contract Performance, Termination, and Breach Contract
Performance
9. Civil Procedure and Litigation
10. Trial, Alternative Dispute Resolution (ADR), and Reme-
dies
11. Criminal Law and Procedure
12. Introduction to Intentional Torts
13. Negligence Law and Damages
14. Family Law
4. Explore the basic principles and terminology 6. Contracts and Sale of Goods
of law with regard to property, business, es- 7. Contract Performance, Termination, and Breach Contract
tates, tort, family, contracts, and criminal law Performance
and procedure. 9. Civil Procedure and Litigation
10. Trial, Alternative Dispute Resolution (ADR), and Reme-
dies
11. Criminal Law and Procedure
12. Introduction to Intentional Torts
13. Negligence Law and Damages
14. Family Law
OFST 110 Introduction to the Law
Browse http://www.mhhe.com/scuderi08
Browse http://www.mhhe.com/paralegal
Scuderi’s Introduction to Law & Paralegal Studies teaches the basic skills paralegals
will need when working in the field using practical, uncomplicated approach. The
material is directly applicable, providing an accurate sense of what paralegals do.
The text provides basic coverage of the topics most important for a beginning paralegal student.
FEATURES
• Cyber Trip offers students a research exercise on using the Internet to study important law-related documents
and resources.
• Research This allows students to use various research skills to learn more about the chapter topics.
• Practice Tips are designed to give students hands-on experience with different activities required for a paralegal,
including research, filing, and note-taking.
• Team Activities allow students to interact together to solve a hypothetical situation or work together to deliver
an assignment.
• Eye on Ethics raises legitimate ethical issues that students would encounter in the workplace. Short assignments
accompany the exercises.
• Chapter Summary provides a quick review of the key concepts presented in the chapter.
• Key Terms used throughout the chapters are defined in the margin and provided as a list at the end of each
chapter. A common set of definitions is used consistently across the McGraw-Hill paralegal titles.
• Discussion Questions ask students to apply critical thinking skills to the concepts learned in each chapter,
focusing on more specific legal topics and promoting dialogue among students.
• Portfolio Assignments are designed to use the skills mastered in the chapter and convert them into a practical
legal document that can be used as samples of work during interviews.
• Crossword puzzles at the end of each chapter utilize the key terms and definitions to help students become
more familiar using their legal vocabulary.
TABLE OF CONTENTS
Chapter 1: What Is Law?
Chapter 8: Real Property Law
Chapter 2: What Is a Paralegal?
Chapter 9: Civil Procedure and Litigation
Chapter 3: Courts and Law
Chapter 10: Trial, Alternative Dispute Resolution (ADR),
Chapter 4: Introduction to Legal Research
and Remedies
Chapter 5: Legal Writing and Analysis
Chapter 11: Criminal Law and Procedure
Chapter 6: Contracts and Sale of Goods
Chapter 12: Introduction to Intentional Torts
Chapter 7: Contract Performance, Termination, and
Chapter 13: Negligence Law and Damages
Breach Contract Performance
Chapter 14: Family Law
OFST 200
Our library of online course assets provide instructional design, animation, audio narration, streaming
video, and interactive activities that enliven the content and motivate the learner. And, our content
integrates with major learning management systems allowing professors and IT staff to make the
courses unique.
1. Articulate an essential question on a topic of 1. Why are Critical Thinking and Logic Skills Important
interest that demonstrates appreciation of
diverse points of view using analytic ap-
proaches.
3. Compose a research paper with appropriate 1. Why are Critical Thinking and Logic Skills Important
citation style, demonstrating application of 2. Reason and Emotion in Critical Thinking
critical thinking and metacognitive processes
and strategies.
4. Demonstrate a tolerance for and an appre- 2. Reason and Emotion in Critical Thinking
ciation of ambiguity. 9. Critical Thinking in Ethics and Moral Decision-Making
6. Integrate knowledge from diverse viewpoints 6. Recognizing, Analyzing, and Constructing Arguments
into a unified whole. 7. Inductive Arguments
8. Deductive Arguments
11. Critical Thinking in the Mass Media
7. Present an analysis of how critical thinking 1. Why are Critical Thinking and Logic Skills Important
relates to workplace success. 4. Knowledge, Evidence and Errors in Thinking
10. Critical Thinking in Marketing and Advertising
8. Present research findings through discussion 11. Critical Thinking in the Mass Media
and oral and technology presentation for- 112. Critical Thinking in the Sciences
mats.
For your classes in Critical Thinking, McGraw-Hill introduces the new edition of
THiNK, from the acclaimed M Series. Critical Thinking begins by listening and we
began THiNK by listening to and observing students and instructors. McGraw-Hill
conducted extensive research to gain insight into students' studying and buying
behavior, as well as instructor challenges. Students told us they wanted more
portable texts with innovative visual appeal and content that is designed according to the way they learn. Instructors
told us they wanted a way to engage their students without compromising on high quality content.
FEATURES
• Content. THiNK provides students with essential critical thinking and logic skills and gives them practice in
applying these skills to everyday life including understanding knowledge, evidence and errors in thinking, key
informal fallacies, argument recognition, analysis and construction, as well as inductive and deductive arguments.
• Relevancy. Designed to appeal to a broad range of students, the text includes examples, issues, and readings
drawn from popular culture, politics, current events, and science, as well as various academic disciplines.
• In-Text Exercises. A variety of exercises follows each major section within the chapters, giving students
frequent opportunities to practice what they learn.
• THINK FIRST and THINK AGAIN. At the beginning of each chapter THINK FIRST serves as a conceptual
signpost, raising important questions to be discussed. At the end of each chapter, the THINK AGAIN feature
presents a conceptual checklist of key points from the chapter, encouraging students to consider whether they
have understood the concepts they have just read.
• THINKING OUTSIDE OF THE BOX. This feature profiles well-known people who exemplify the use of excellent
critical-thinking skills. Exercises ask students to relate this person's experiences to their own lives and goals.
• CRITICAL THINKING IN ACTION. Throughout the text, these boxes take familiar activities and discuss them
as serious examples of how to sharpen critical-thinking skills.
TABLE OF CONTENTS
Chapter 1: Why are Critical Thinking and Logic Skills Chapter 9: Critical Thinking in Ethics and Moral Decision-
Important Making
Chapter 2: Reason and Emotion in Critical Thinking Chapter 10: Critical Thinking in Marketing and Advertising
Chapter 3: Language and Communication Chapter 11: Critical Thinking in the Mass Media
Chapter 4: Knowledge, Evidence and Errors in Thinking Chapter 12: Critical Thinking in the Sciences
Chapter 5: Informal Fallacies Chapter 13: Critical Thinking in Law and Politics
Chapter 6: Recognizing, Analyzing, and Constructing
Arguments
Chapter 7: Inductive Arguments
Chapter 8: Deductive Arguments
PHIL 310 Logic and Reasoning
0073407372 / 9780073407371 The Power of Logic, 4th Edition, ©2009 Frances Howard-
Snyder, Daniel Howard-Snyder, Ryan Wasserman
Frances Howard-Snyder
WESTERN WASHINGTON UNIVERSITY
Daniel Howard-Snyder
WESTERN WASHINGTON UNIVERSITY
Ryan Wasserman
WESTERN WASHINGTON UNIVERSITY
This brief and flexible introductory level text is designed to illustrate the power of logic
as a tool for critical thinking in various facets of life by increasing students' ability to
understand, analyze, evaluate, and construct arguments. The Power of Logic provides balanced coverage of informal
logic, traditional categorical logic, and modern symbolic logic. The authors' direct and accessible writing style, along
with a wealth of relevant examples and imaginative exercises, make this an ideal text for today's logic classes.
FEATURES
• Practical. Focuses on the relation between logical principles and arguments in ordinary language; the examples
and exercises illustrate the power of logic as a tool for formulating arguments about important problems and
issues that are relevant to students.
• Interactive. Includes proof, truth table, and symbolization assessments on the Online Learning Center that allows
students to practice and test themselves in an online environment that provides immediate feedback.
• Balanced. Provides a wealth of examples from a wide range of views and perspectives.
• Flexible. Offers balanced and thorough coverage of both informal and symbolic logic. Instructors can choose
various paths through which to move through the text depending on the focus of their course, making it a flexible
resource for any kind of introductory logic course.
• Brief. Presents concepts in a brief, clear, precise, and straightforward manner.
TABLE OF CONTENTS
Chapter 1. Basic Concepts
Chapter 2. Identifying Arguments
Chapter 3. Logic and Language
Chapter 4. Informal Fallacies
Chapter 5. Categorical Logic: Statements
Chapter 6. Categorical Logic: Syllogisms
Chapter 7. Statement Logic: Truth Tables
Chapter 8. Statement Logic: Proofs
Chapter 9. Predicate Logic
Chapter 10. Induction
Chapter 11. Probability
PLEG 100 Introduction to Law, Research & Ethics
4. Describe and follow the steps for analyzing 4. Introduction to Legal Research
and researching a legal problem.
Browse http://www.mhhe.com/paralegal
Scuderi’s Introduction to Law & Paralegal Studies teaches the basic skills paralegals
will need when working in the field using practical, uncomplicated approach. The
material is directly applicable, providing an accurate sense of what paralegals do.
The text provides basic coverage of the topics most important for a beginning paralegal student.
FEATURES
• Cyber Trip offers students a research exercise on using the Internet to study important law-related documents and resources.
• Research This allows students to use various research skills to learn more about the chapter topics.
• Practice Tips are designed to give students hands-on experience with different activities required for a paralegal, including
research, filing, and note-taking.
• Team Activities allow students to interact together to solve a hypothetical situation or work together to deliver an
assignment.
• Eye on Ethics raises legitimate ethical issues that students would encounter in the workplace. Short assignments accompany
the exercises.
• Chapter Summary provides a quick review of the key concepts presented in the chapter.
• Key Terms used throughout the chapters are defined in the margin and provided as a list at the end of each chapter. A
common set of definitions is used consistently across the McGraw-Hill paralegal titles.
• Discussion Questions ask students to apply critical thinking skills to the concepts learned in each chapter, focusing on more
specific legal topics and promoting dialogue among students.
• Portfolio Assignments are designed to use the skills mastered in the chapter and convert them into a practical legal
document that can be used as samples of work during interviews.
• Crossword puzzles at the end of each chapter utilize the key terms and definitions to help students become more familiar
using their legal vocabulary.
TABLE OF CONTENTS
Chapter 1: What Is Law? Chapter 8: Real Property Law
Chapter 2: What Is a Paralegal? Chapter 9: Civil Procedure and Litigation
Chapter 3: Courts and Law Chapter 10: Trial, Alternative Dispute Resolution (ADR),
Chapter 4: Introduction to Legal Research and Remedies
Chapter 5: Legal Writing and Analysis Chapter 11: Criminal Law and Procedure
Chapter 6: Contracts and Sale of Goods Chapter 12: Introduction to Intentional Torts
Chapter 7: Contract Performance, Termination, and Chapter 13: Negligence Law and Damages
Breach Contract Performance Chapter 14: Family Law
PLEG 120
http://www.mhhe.com/paralegal
5. Describe the powers of judicial review Appendix. United States Constitution and Bill of Rights
granted to the U.S. Supreme Court.
Criminal Law for Paralegals offers students an exciting way to learn about many
different crimes and their elements, beginning with the different sources of criminal
law and proceeding right through to the last step of a criminal trial, “Sentencing and
Post Trial Procedures.” The text has numerous built-in, hands-on assignments with a variety of exercises and cases to
help the student learn and enjoy the study of criminal law.
FEATURES
• Case Fact Pattern gives students a simple, hypothetical fact pattern that references material covered in the
chapter.
• Legal Research Maxim offers students tips for specific research and assistance in researching chapter issues.
• Practice Tips offer dos and don’ts in the practice of law as well as provide helpful hints and reminders for the
paralegals.
• Case in Point offers a significant case designed to expand on the topics discussed in the chapter. Students are
given questions based on the case to further assist their understanding of the case and its relevance to the
chapter materials.
• A Day in the Life presents interview excerpts from paralegals who actually work in the field, giving not only an
overview of what brought them into law, but also their daily activities.
• Portfolio Assignments are designed to use the skills mastered in the chapter and convert them into a practical
legal document that can be used as samples of work during interviews that fully demonstrate the student’s
competency in each area.
• Eye on Ethics raises legitimate ethical questions and situations attorneys and paralegals often face. Students are
asked to reference rules governing these issues and make a decision.
TABLE OF CONTENTS
Chapter 1: Sources of Criminal Law Chapter 11: Crimes against the State, Public Order, and
Chapter 2: Constitutional Requirements for Criminal Morality
Procedure Chapter 12: Criminal Procedures Prior through Trial
Chapter 3: Elements of a Crime Chapter 13: An Overview of a Criminal Trial
Chapter 4: Homicide Chapter 14: Sentencing and Post-Trial Procedures
Chapter 5: Crimes against the Person Glossary
Chapter 6: Crimes Involving Property Appendix: United States Constitution and Bill of Rights
Chapter 7: Crimes against Habitation
Chapter 8: Complicity
Chapter 9: Inchoate Crimes
Chapter 10: Defenses
PLEG 140
McGraw-Hill’s Law Office Management for Paralegals is an applied, practical text written
specifically for paralegal courses that cover day-to-day law office management topics. The text
begins with an overview of the legal industry and the various players involved. Then, it moves
into the specific needs and duties that paralegals have to come to fill. Each chapter includes a
recent, applicable case opinion, along with many ancillaries, such as charts, tables, figures, and
exercises to aid in students’ development. The text’s appendices cover a wide range of
documents, including the Model Codes of Ethics from two top paralegal organizations, the NALA
and NFPA; a listing of paralegal associations with URLs; continuing legal education
requirements of the NALA and NALs; a sample retainer agreement; and an article pertaining to
the limitation of fees for malpractice cases. This text is a must for students who wish to gain
industry-level knowledge of working in a law office in approachable and hands-on way.
PLEG 150
This textbook provides students with the opportunity to learn about the law of wills,
trusts and estates and develop the skill sets they need to succeed in the legal field.
Wills, Trusts and Estates for Paralegals also presents the student with hands-on
assignments to help develop their legal reasoning skills and demonstrate their
knowledge of the material without overwhelming the student in the process.
1. Interpret legal descriptions, conduct title 11. Recording Statutes and Title Examinations
searches, and draft title reports.
2. Draft documents related to real estate includ- 3. Condominiums, Cooperatives and Timeshares
ing purchase agreements, contracts of sale, 6. Landlord and Tenant
deeds, closing statements, and lease agree- 7. Contract for Sale
ments. 8. Deeds
12. Real Estate Closing
3. Interpret and comply with recording statutes 3. Condominiums, Cooperatives and Timeshares
and procedures governing real property in- 6. Landlord and Tenant
cluding contracts, deeds, obtaining financing, 7. Contract for Sale
foreclosures, mortgages, titles, real estate 8. Deeds
closings, and leases. 12. Real Estate Closing
4. Assist with real estate closing and settle- 12. Real Estate Closing
ment proceedings.
PLEG 190 Real Property
Real Estate Law for Paralegals presents students with a clear, easy-to-understand,
and exciting text in which they will learn about real property, personal property, and
all of the facets inherent in real estate. The text includes a chapter dedicated solely
to real estate closings. The students have access to numerous exercises, cases, and hands-on learning assignments
(including sample forms) covering topics ranging from “Regulations and Encumbrances” to “Recording Statutes and
Examinations.”
FEATURES
• Case Fact Pattern gives students a simple, hypothetical fact pattern that references material covered in the
chapter.
• Legal Research Maxim offers students tips for specific research and assistance in researching chapter issues.
• Practice Tips offer dos and don’ts in the practice of law as well as provide helpful hints and reminders for the
paralegals.
• Case in Point offers a significant case designed to expand on the topics discussed in the chapter. Students are
given questions based on the case to further assist their understanding of the case and its relevance to the
chapter materials.
• A Day in the Life presents interview excerpts from paralegals who actually work in the field, giving not only an
overview of what brought them into law, but also their daily activities.
• Portfolio Assignments are designed to use the skills mastered in the chapter and convert them into a practical
legal document that can be used as samples of work during interviews that fully demonstrate the student’s
competency in each area.
• Eye on Ethics raises legitimate ethical questions and situations attorneys and paralegals often face. Students are
asked to reference rules governing these issues and make a decision.
TABLE OF CONTENTS
1. INTRODUCTION TO REAL PROPERTY LAW 8. DEEDS
2. CONCURRENT OWNERSHIP 9. MORTGAGES
3. CONDOMINIUMS, COOPERATIVES AND TIMESHARES 10. REAL ESTATE FINANCE
4. REGULATIONS AND ENCUMBRANCES 11. RECORDING STATUTES AND TITLE EXAMINATIONS
5. NONPOSSESSORY INTERESTS 12. REAL ESTATE CLOSING
6. LANDLORD AND TENANT Appendix A: Condominium Sample Documents
7. CONTRACT FOR SALE
PLEG 200 Legal Research II
0073403032 / 9780073403038 Basic Legal Writing for Paralegals, 2nd Edition, ©2008
Pamela Tepper
Bryant & Stratton Course Outcomes McGraw-Hill Book Mapping (Chapters)
3. Search all legal authority, primary and sec- 2. Legal Research Finding Tools
ondary sources to identify laws governing a
legal issue.
Pamela Tepper
Want to learn the basics of clear, effective legal writing? The applied, practical
approach of Basic Legal Writing for Paralegals combines legal concepts and
terminology with hands-on applications in legal drafting. It provides students with all
the basic tools they need to communicate effectively in the legal field. This text
introduces the key concepts in the legal field of Contracts in a fresh light, while presenting the topics in a
straightforward and comprehensive manner.
FEATURES
• Practical Considerations – helpful pointers and checklists offered from the paralegal’s perspective rather than
the attorney’s, offering insight and suggesting pitfalls that will guide the student when confronted with a legal
writing assignment.
• Section Summaries and Exercises – provide an overview of the general points discussed in the chapter and
act as a study guide and quick reference.
TABLE OF CONTENTS
Part I: Research Part III: Practical Writing Applications
Chapter 1: The Sources of the Law Chapter 8: The Basics of Legal Correspondence
Chapter 2: Legal Research Finding Tools Chapter 9: The Internal Office Memorandum
Chapter 3: The Case Brief Chapter 10: The Basics of Pleadings
Chapter 11: Discovery
Part II: Legal Writing Basics
Chapter 4: Introduction to Legal Writing Part IV: Persuasive Writing
Chapter 5: The Mechanics of Construction Chapter 12: Memorandum to the Trial Court
Chapter 6: Effective and Persuasive Legal Writing Chapter 13: The Appellate Brief
Chapter 7: Integrating Citations into Legal Writing
PLEG 210 Domestic Relations Law
1. Identify and use preliminary and secondary 1. Introduction to the Family Law Office
sources for family law relating to marriage, 2. Premarital and Cohabitation Agreements
annulment, divorce, spousal and child sup- 3. Marriage and Cohabitation
port, custody, division of property, adoption, 4. Divorce, Dissolution, and Annulment
name change, guardianship, and paternity 5. Division of Property and Debts
issues. 6. Alimony
7. Child Custody and Visitation
8. Child Support and Paternity
9. Preparation for and Filing of Dissolution of Marriage Pa-
pers
10. Pretrial/Pendente Lite Motions and Orders
11. Discovery
12. Negotiations, Hearings, and Trials
13. Postjudgment Matters
14. Adoption, In Vitro Fertilization, and Surrogacy
Appendix A. Guide to Locating Legal Information on the Web
and Briefing Cases
3. Apply statutory and case law and draft an- 2. Premarital and Cohabitation Agreements
tenuptial agreements and cohabitation con- 3. Marriage and Cohabitation
tracts.
4. Apply statutory and case law and draft 4. Divorce, Dissolution, and Annulment
pleadings related to the annulment, separa-
tion, or divorce.
5. Apply statutory and case law and draft child 7. Child Custody and Visitation
custody and support agreements. 8. Child Support and Paternity
9. Preparation for and Filing of Dissolution of Marriage Pa-
pers
7. Prepare the necessary pleadings in a divorce 9. Preparation for and Filing of Dissolution of Marriage Pa-
suit. pers
10. Pretrial/Pendente Lite Motions and Orders
11. Discovery
12. Negotiations, Hearings, and Trials
13. Postjudgment Matters
PLEG 210 Domestic Relations Law
George Kent
KEISER UNIVERSITY 123456
Family Law for Paralegals provides the student with a practical guide to family law,
including material that allows the student to understand the paralegal’s role in the
family law firm. The book is written in a manner that is readily accessible to the
student and uses a variety of hands-on assignments that provide the student the
opportunity to apply the knowledge gained in each chapter to real world situations. The text is divided into two parts:
Part I emphasizes the legal concepts associated with Family Law; Part II introduces the student to the legal
procedures associated with Family Law.
FEATURES
• Case in Point offers a significant case designed to expand on the topics discussed in the chapter. Students are
given questions based on the case to further assist their understanding of the case and its relevance to the
chapter materials.
• Case Fact Pattern: Client Interview gives students a simple, hypothetical fact pattern that references material
covered in the chapter.
• Portfolio Assignment exercises give students the opportunity to analyze a fact pattern and draft documents
associated with material covered in the chapter.
• Cyber Trip! asks the students to engage in a hands-on activity by exploring the Web to learn more about the law
relating to the topics in the chapter.
• Research This!; Hands-on Assignment engages students to research cases in their jurisdiction that answer a
hypothetical scenario, reinforcing the critical skills of independent research and writing.
• Real World Discussion Topics present students with a fact pattern taken from an actual court case and ask
students to use analytical skills in discussing the topics covered.
• Ethics Alert presents ethical issues related to the chapter topics and offers tips for handling situations on the job.
TABLE OF CONTENTS
PART I – Legal Concepts Associated with Family Law PART II – Legal Procedures Associated with Family Law
Chapter 1: Introduction to the Family Law Office Chapter 9: Preparation for and Filing of Dissolution of Marriage
Chapter 2: Premarital and Cohabitation Agreements Papers
Chapter 3: Marriage and Cohabitation Chapter 10: Pretrial/Pendente Lite Motions and Orders
Chapter 4: Divorce, Dissolution, and Annulment Chapter 11: Discovery
Chapter 5: Division of Property and Debts Chapter 12: Negotiations, Hearings, and Trials
Chapter 6: Alimony Chapter 13: Postjudgment Matters
Chapter 7: Child Custody and Visitation Chapter 14: Adoption, In Vitro Fertilization, and Surrogacy
Chapter 8: Child Support and Paternity
Appendixes
Appendix A: Guide to Locating Legal Information on the Web and
Briefing Cases
Appendix B: Parenting Plan Guidelines
Appendix C: Sample Forms
Glossary
PSYC 101 Principles of Psychology
Robert S. Feldman
UNIV OF MASS-AMHER
FEATURES
• “From the Perspective of” highlights how psychology impacts a variety of professions. Created to show the
correlation between psychology and different professions, students learn to comprehend what psychology means
to their chosen program of study and answers the “why does psychology matter to me” question.
• Try It! Experiential self-assessment quizzes reinforce chapter concepts and enable students to consider,
compare, and contrast their preferences, behaviors, and attitudes.
• Pscych 101, Becoming an Informed Consumer of Psychology—Psychology concepts are discussed in the
context of the student as a consumer.
• Psych 2.0 includes many activities and assessments, online and hands-on, that allow students to conduct
experiments tied directly to the content. See www.mhhe.com/feldmaness7 to preview the activities.
• Looking Forward/Looking Back feature introduces the key concepts of every chapter; Looking Back
summarizes content from the chapter as a whole to reinforce the learning outcomes of each module.
• Case Studies, found at the end of each chapter, allow students to apply and analyze the chapter content and
discuss what they have learned in the context of a story or situation.
• Psychology on the Web consists of various web-based activities found at the end of every chapter to
promote internet research of key chapter concepts.
TABLE OF CONTENTS
Chapter 1: Introduction to Psychology Chapter 9: Personality and Individual Differences
Chapter 2: Neuroscience and Behavior Chapter 10: Psychological Disorders
Chapter 3: Sensation and Perception Chapter 11: Treatment of Psychological Disorders
Chapter 4: States of Consciousness Chapter 12: Social Psychology
Chapter 5: Learning
Chapter 6: Thinking: Memory, Cognition, and Language
Chapter 7: Motivation and Emotion
Chapter 8: Development
PSYC 101 Principles of Psychology
Robert S. Feldman
UNIV OF MASS-AMHER
Your students are individuals. Do your teaching materials treat them that way?
Feldman’s Essentials of Understanding Psychology does. From an adaptive
diagnostic tool that provides a GPS for learning to a reader-friendly modular
organization, Feldman ensures that every student gains a better understanding of
psychology. Its new groundbreaking adaptive diagnostic tool generates a
personalized study plan to help students “know what they know” while guiding them to understand and learn what
they don’t know through engaging interactivities, exercises, and readings. The thoroughly revised Ninth Edition
continues with Bob Feldman’s accessible pedagogy, hallmark research, and focus on diversity in a flexible modules-
within-chapters format.
FEATURES
• The successful format of Essentials of Understanding Psychology offers modules within chapters - both
manageable for students, and flexible for professors who wish to assign complete chapters.
• Feldman has an extensive pedagogical system throughout each module and chapter, guiding students through the
material with Key Concept Questions, Prologues, Looking Ahead sections, Running Glossaries, Recap/Evaluate/
Rethink segments, and Study Alerts. Bob Feldman designed this pedagogy based on the proven work he has done
in Student Success and First Year Experience.
• The flexible modules-within-chapters format allows every professor the flexibility to assign and cover what they
want.
TABLE OF CONTENTS
CHAPTER 1 Introduction to Psychology
CHAPTER 2 Neuroscience and Behavior
CHAPTER 3 Sensation and Perception
CHAPTER 4 States of Consciousness
CHAPTER 5 Learning
CHAPTER 6 Memory
CHAPTER 7 Thinking, Language, and Intelligence
CHAPTER 8 Motivation and Emotion
CHAPTER 9 Development
CHAPTER 10 Personality
CHAPTER 11 Health Psychology: Stress, Coping, and Well-Being
CHAPTER 12 Psychological Disorders
CHAPTER 13 Treatment of Psychological Disorders
CHAPTER 14 Social Psychology
SECR 180
SECR 240
SECR 242
1. Explore personal and professional identity in 2. Self-Concept and Self-Esteem in Human Relations
order to facilitate growth. 5. Personal and Organization Values
2. Identify an individual’s roles and responsibili- 2. Self-Concept and Self-Esteem in Human Relations
ties to self and society. 17. Business Ethics and Social Responsibility
3. Identify stages and influences within life 11. Individual and Organizational Change
span development.
7. Recognize, identify and transfer learning de- 12. Creativity and Human Relations
rived from life experiences to new problem 15. Your External and Internal Customers
solving situations. 18. Maintaining Workplace Health
8. Explore and apply concepts that are essential 19. Human Relations and Your Future Success
to student academic success.
Lowell Lamberton
CENTRAL OREGON COMM COLL
Leslie Minor-Evans
CENTRAL OREGON COMM COLL
More than ever, effective human relations skills are crucial to business success as
organizations grow and compete in a global business environment. Employees must have the
knowledge and skill to adapt to a workplace where change is frequent and inevitable. Using
time-tested, research-based psychology and management principles, as well as newer
theories and philosophies of human relations drawn from management theory, group theory,
personality theory, and relationship theory Lamberton, Human Relations will help you prepare for this changing world. You will find
strategies and techniques to achieve human relations success on and off the job, and human relations skills that transfer from the
classroom to the real world of work.
FEATURES
• Review Questions: Each chapter closes with though-provoking questions. These questions call on students to go
beyond simply reading the chapter by asking them to consider its implications for their lives in the classroom and
beyond.
• On Target: Strategies for Success: To highlight the connection between human relations theories and their real-
world applications, this textbook contains a unique set of strategies that are integrated into all of the chapters.
• Case Studies: Two realistic, job-based Case Studies (each with questions) are presented in every chapter. These
classroom-tested Case Studies are drawn from familiar experiences in a wide variety of workplace settings.
• “Working It Out” Exercises: In a variety of classroom-tested Working It Out exercises, students are
encouraged to build on their human relations skills as they role-play; interview each other; assess their own and
each other’s feelings, strengths, and weaknesses; work on setting goals and developing strategies; practice giving
and getting feedback; and explore other applications of chapter topics.
• Internet Exercises: Each chapter contains challenging Internet exercises that allow interactive learning related
to the topics covered. Topic-related Web links, with suggestions for brief learning activities and exercises, are also
included.
TABLE OF CONTENTS
Part One: Human Relations and You Part Three: Building Your Human Relations Skills
Chapter 1: Human Relations: A Background Chapter 11: Individual and Organizational Change
Chapter 2: Self-Concept and Self-Esteem in Human Chapter 12: Creativity and Human Relations
Relations Chapter 13: Conflict Management
Chapter 3: Self-Awareness and Self-Disclosure Chapter 14: Stress and Stress Management
Chapter 4: Attitudes Chapter 15: Your External and Internal Customers
Chapter 5: Personal and Organization Values
Chapter 6: Motivation: Increasing Productivity Part Four: Thriving In a Changing World
Chapter 16: Human Relations in a World of Diversity
Part Two: Human Relations in Groups Chapter 17: Business Ethics and Social Responsibility
Chapter 7: Communication and Human Relations Chapter 18: Maintaining Workplace Health
Chapter 8: People, Groups, and Their Leaders Chapter 19: Human Relations and Your Future Success
Chapter 9: Teams in Quality Organizations
Chapter 10: Achieving Empathy
SOSC 102 Principles of Sociology
0073528293/ 9780073528298 SOC 2011 Edition, 2nd edition ©2011 Jon Witt
Jon Witt
CENTRAL COLLEGE
McGraw-Hill conducted extensive market research with students from across the nation to
gain insight into their studying and buying behavior. Students told us they wanted more
portable texts with innovative visual appeal and content that is designed according to the
way they learn. We also surveyed instructors, and they told us they wanted a way to engage
their students without compromising on high quality content.
SOC, updated annually, offers instructors scholarly content and unmatched currency in a
succinct magazine format that engages students. New to the 2011 edition is the inclusion of an adaptive learning system and
interactivities to help students master key concepts. SOC consistently encourages students to foster their sociological imagination to
see the world through a different lens.
FEATURES
• Solid, engaging content. SOC combines a solid foundation in sociological theory; strong coverage of issues relating to race,
age, gender, ethnicity, and class; and topics that are of high interest to today's students.
• Dynamic design format inspired by contemporary magazines to enhance student engagement in the text material. Stunning
images, charts, and graphs throughout grab the reader's attention and make serious scholarship enjoyable to read.
• As You Read and For Review begin and end each chapter. At the beginning of each chapter As You Read raises important
questions discussed in the chapter. At the end of each chapter, the For Review feature presents the key points from the
chapter in a bulleted list, encouraging students to consider whether they have understood the concepts they have just read.
• Engaging Pedagogy. High interest features throughout the text engage students and help students see how they can apply
sociological concepts to their everyday lives.
• "From Me to You" are down-to-earth explanations of sociological concepts using the author's experiences as examples.
• "Pop Soc" boxes teach sociological concepts through popular culture material familiar to students.
• "At the Movies" lists movies that convey the sociological topic being covered in each chapter.
• "SOC Think" sections include stimulating questions that prompt students to use their sociological imagination and think
deeper about the topic being discussed.
• "Get Involved" sections push students to actively participate in sociological issues that are relevant to them.
• "SOC Studies" are boxes of up-to-date sociological research brought to life through graphs, tables, and maps.
TABLE OF CONTENTS
1. The Sociological Imagination 9. Government and Economy
2. Sociological Research 10. Social Class
3. Culture 11. Global Inequality
4. Socialization 12. Gender and Sexuality
5. Social Structure and Interaction 13. Race and Ethnicity
6. Deviance 14. Health, Medicine and Environment
7. Families 15. Social Change
8. Education and Religion
SOSC 215 Career Management
Donna J. Yena
Career Directions: The Path to Your Ideal Career, provides diverse job seekers with
the essential resources and techniques to develop a career plan, conduct a
successful job search, and succeed in a diverse workplace. Whether your students
are seeking an internship or co-op job, first position after graduation, or a career
transition, Career Directions will prepare students to stand out in the changing
workplace! Students in career schools, colleges, community colleges, and
universities can all benefit from using this book in career development courses and
career workshops. Career Directions can also be used independently for those who want to direct their own career
planning and job search efforts.
With over 30 years of experience in career development and human resources, Donna Yena brings a practitioner’s
perspective to Career Directions. Her experience as Vice President of Career Development and Alumni Relations at
Johnson & Wales University, along with her background as a manager, instructor, and curriculum designer, contribute
to the advice and techniques offered in this text. More than just a text on job searches and career planning, Career
Directions provides instruction and resource materials that will help you find your internship or co-op job, first position
after graduation, or guide you through a career transition.
TABLE OF CONTENTS
Part 1 CAREER PLANNING Chapter Nine SOURCES OF JOBS
Chapter One THE MILLENNIAL WORKPLACE Chapter Ten RESUMES AND JOB APPLICATIONS
Chapter Two SELF ASSESSMENT Chapter Eleven LETTERS
Chapter Three GOAL SETTING AND CAREER DECISION Chapter Twelve SUCCESSFUL INTERVIEWS
MAKING Chapter Thirteen ACCEPTING OR REJECTING A JOB
Chapter Four PERSONAL DEVELOPMENT
Chapter Five CAREER PATHS OVERVIEW PART 3 CAREER MANAGEMENT
Chapter Six YOUR CAREER PORTFOLIO Chapter Fourteen GROWING YOUR CAREER
Chapter Fifteen CONTEMPORARY ISSUES IN THE
Part 2 JOB SEARCH TECHNIQUES WORKPLACE
Chapter Seven CAREER NETWORKING
Chapter Eight INTERNSHIPS AND CO-OP PROGRAMS
SOSC 301
8. Identify the process of designing and imple- 10. Developing Business/IT Solutions
menting business systems.
9. Express challenges, policies, and procedures 11. Security and Ethical Challenges
found in managing business information sys- 12. Enterprise and Global Management of Information Tech-
tems. nology
TECH 100 Business Information System Principles
James A. O'Brien
(deceased)
George Marakas
University of Kansas---Lawrence
FEATURES
• Analysis Exercises – Exercises at the end of each chapter provide practice analyzing problems and using applications to arrive
at solutions.
• Fundamental roles of information systems – The book opens with an introduction to business and an overview of the
managerial challenges of IT.
• Thorough coverage of Competitive Advantage Issues.
• Complete coverage of business application software: the Computer Software chapter covers the following: application service
providers, XML and Java, and Web services.
• Data Resource Management: Material on database software and traditional file processing provides a balance of the topics
covered in the course.
• Most Current Real-World Material: as with all O’Brien’s texts, the authors incorporate the cases and photos at the last possible
moment so the text illustrates concepts with the most current and relevant examples.
• MISource: Save lecture time and office hours by empowering students to refresh their Excel, Access, Office, and PowerPoint
skills on their own or learn them for the first time with this powerful tutorial tool that provides perfect simulation of the actual
Office software. Access to MISource may be purchased via e-commerce through www.mhhe.com/misource. Alternatively, a
registration code card (0077219953) may be bundled with the text.
TABLE OF CONTENTS
Module I Module III
Foundation Concepts Business Applications
Chapter 1 FOUNDATIONS OF INFORMATION SYSTEMS IN Chapter 7 ELECTRONIC BUSINESS SYSTEMS
BUSINESS Chapter 8 ELECTRONIC COMMERCE SYSTEMS
Chapter 2 COMPETING WITH INFORMATION TECHNOLOGY Chapter 9 DECISION SUPPORT SYSTEMS
Module II Module IV
Information Technologies Development Process
Chapter 3 COMPUTER HARDWARE Chapter 10 DEVELOPING BUSINESS/IT SOLUTIONS
Chapter 4 COMPUTER SOFTWARE
Chapter 5 DATA RESOURCE MANAGEMENT Module V
Chapter 6 TELECOMMUNICATIONS AND NETWORKS Management Challenges
Chapter 11 SECURITY AND ETHICAL CHALLENGES
Chapter 12 ENTERPRISE AND GLOBAL MANAGEMENT OF
INFORMATION TECHNOLOGY
TECH 130 Hardware and Operating Systems
3. Illustrate ability to identify, troubleshoot, and 15. Working with the Command-Line Interface
repair hardware problems. 17. Maintaining and Troubleshooting Windows
21. Portable Computing
Michael Meyers
Total Seminars
Mike Meyers, CompTIA A+, CompTIA Network+, MCP, is the industry's leading authority on
CompTIA A+ certification and training, and the bestselling author of seven editions of CompTIA
A+ All-in-One Exam Guide. He is the president and founder of Total Seminars, LLC, a major
provider of PC and network repair seminars for thousands of organizations throughout the world, and a member of CompTIA.
Practice the IT Skills Essential for Your Success
• 115+ lab exercises challenge you to solve problems based on realistic case studies
• Step-by-step scenarios require you to think critically
• Lab analysis tests measure your understanding of lab results
• Key term quizzes help build your vocabulary
• Working with CPUs, RAM, motherboards, power supplies, and other PC components
• Installing, partitioning, and formatting hard drives
• Installing, upgrading, and troubleshooting Windows 2000, Windows XP, and Windows Vista
• Troubleshooting PCs and implementing security measures
• Installing video and multimedia cards
• Working with portable PCs, smartphones, PDAs, and wireless technologies
• Managing printers and connecting to networks and the Internet
• Understanding safety and environmental issues
• Establishing good communication skills and adhering to privacy policies
TABLE OF CONTENTS
Chapter 1. The Path of the PC Tech Chapter 15. Working with the Command-Line Interface
Chapter 2. Operational Procedures Chapter 16. Securing Windows Resources
Chapter 3. The Visible PC Chapter 17. Maintaining and Troubleshooting Windows
Chapter 4. Understanding Windows Chapter 18. Input/Output
Chapter 5. Microprocessors Chapter 19. Video
Chapter 6. RAM Chapter 20. Multimedia
Chapter 7. BIOS and CMOS Chapter 21. Portable Computing
Chapter 8. Expansion Bus Chapter 22. Printers
Chapter 9. Motherboards Chapter 23. Local Area Networking
Chapter 10. Power Supplies Chapter 24. Wireless Networking
Chapter 11. Hard Drive Technologies Chapter 25. The Internet
Chapter 12. Implementing Hard Drives Chapter 26. Securing Computers
Chapter 13. Removable Media Chapter 27. The Complete PC Technician
Chapter 14. Installing and Configuring
Windows
TECH 140 Networking Fundamentals
2. Identify typical hardware components found 2. Building a Network with the OSI Model
in networks.
4. Specify the main features of 802.2 (Logical 2. Building a Network with the OSI Model
Link Control), 802.3 (Ethernet), 802.5 (token 3. Cabling and Topology
ring), 802.11 (wireless), and FDDI (Fiber
Distributed Data Interface) networking tech-
nologies.
5. Describe the NetBEUI, NetBIOS, IPX/SPX, 2. Building a Network with the OSI Model
and TCP/IP protocols commonly used in net- 10. Network Naming
working. 7. TCP/IP Basics
Michael Meyers
Total Seminars
0-07-161483-4 / 978-0-07-161483-2 /2009 / Softcover with CDROM / 592 pgs
Written by CompTIA certification and training expert Mike Meyers, this instructive, full-
color guide will help you pass the CompTIA Network+ exam and become an expert
networking technician. Mike Meyers' CompTIA Network+ Guide to Managing and
Troubleshooting Networks, Second Edition is completely up-to-date with the new
CompTIA Network+ standards. Inside, you'll find helpful on-the-job tips, end-of-chapter
practice questions, and hundreds of photographs and illustrations.
Michael Meyers
Total Seminars
0-07-161526-1 / 978-0-07-161526-6 /2010 / Softcover / 352 pgs
Written by Mike Meyers, the #1 name in A+ and Network+ Certification training, this
manual features labs that challenge students to solve real world problems by applying the
concepts learned in the Mike Meyers’ CompTIA Network+ Guide to Managing and
Troubleshooting Networks, Second Edition.
TABLE OF CONTENTS
Chapter 1. CompTIA Network+ in a Nutshell Chapter 12. Advanced Networking Devices
Chapter 2. Building a Network with the OSI Model Chapter 13. IPv6
Chapter 3. Cabling and Topology Chapter 14. Remote Connectivity
Chapter 4. Ethernet Basics Chapter 15. Network Troubleshooting
Chapter 5. Modern Ethernet Chapter 16. Wireless Networking
Chapter 6. Installing a Physical Network Chapter 17. Protecting Your Network
Chapter 7. TCP/IP Basics Chapter 18. Network Management
Chapter 8. The Wonderful World of Routing Appendix A. Objectives Map: CompTIA Network+
Chapter 9. TCP/IP Applications Appendix B. About the CD-ROM
Chapter 10. Network Naming Glossary
Chapter 11. Securing TCP/IP Index
Course Names/Numbers with Source Mapping
AHLT/MAAT 111 Medical Law and Ethics Judson, Karen and 9780073402062 and
and Therapeutic Adams, Cynthia 9780073402086
COMM 150 Navigating America with Moton, David and 9780073383705 and
Research, Create Edition Howard, Rebecca 9780073383743