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T
alisman Centre inspires people to achieve and celebrate their sport and wellness
aspirations. People from Calgary and around the world come to Talisman Centre for
exceptional facilities, innovative programming, leading-edge technology, expert staff
and an environment of excellence and encouragement.
Talisman Centre is the second largest recreation facility in North America in terms of
participation and has hundreds of athletic and wellness programs. There are five separate
pools — two 50-metre pools, a 20X20-metre dive tank, a shallow teach pool and a 20-person
hot tub and whirlpool. There’s also two running tracks, five full gymnasiums, 14,000-square-
feet for physiotherapy and sport medicine and more than 25,000-square-feet dedicated to
cardio and weight training.
We took innovation to a new level in 2004 with a fleet of giant inflatable pool toys, a Lifestyle
Centre for people with disabilities, the Athletic Training Zone for high performance and elite
athletes, and youth programming that recognizes the value of sport and recreation in the lives
of young Canadians. Talisman Centre also expanded facilities and programming in areas like
nutrition education, fitness training and adapted physical activity empowering people to take
control of their health and fitness.
The Lindsay Park Sports Society expertly manages Talisman Centre on behalf of the people
of Calgary. A non-profit society, the LPSS Board of Directors has 22 volunteer members
— 12 representing sporting communities, four representing neighbouring communities,
two representing public and separate school boards, one appointed by the City of Calgary,
a President, the past President and a representative from the Past Presidents’ Advisory
Committee. An enthusiastic team of experts conducts Talisman Centre’s daily operations
— 41 full-time and priority part-time employees and 217 additional part-time employees.
Mission
Talisman Centre is a dynamic organization dedicated to providing people of different ages
and abilities inspiring, developmental sport and wellness experiences, assisting them to
achieve their goals.
Dual Mandate
To provide training and competition facilities and services for the development of Calgary’s
high performance athletes in their respective dryland and aquatic sports.
To provide facilities, programs and services for the wellness and recreational sporting needs
of the citizens of Calgary.
B
ecause the completion of the expansion related construction was delayed, many programs and customer
initiatives had to be deferred until the first and second quarter of 2004. As a result program and admission
revenues were lower than forecast for the first half of the year. Our focus on these initiatives began to have an
impact by mid year and resulted in the strong growth in both admissions and programs through the second half of the
year. Unfortunately, the second half results did not offset the losses incurred in the first half of the year and as a result
Talisman Centre will have only its second operating loss in close to two decades. Both losses are direct results of the
significant disruptions caused by the expansion.
In order to bring our existing facilities up to the same standard as our expanded facilities and to provide more focus for
our wellness initiatives, we completed a number of interior renovations during the year. Our childcare facilities were
expanded and improved, the Riverview meeting room was upgraded to provide a first class meeting space and the
running track was resurfaced. The existing food service area was revamped into a new look Café Santé with a focus on
providing healthy food choices. Thanks to a generous donation from Sears, a new Sears Nutrition kitchen was opened
to provide hands on experience in cooking nutritious and tasty meals.
An anonymous donor capped off our fund raising campaign for the facility expansion with a one million dollar
donation made through the Calgary Foundation. In recognition of that donation the new pool was named The Calgary
Foundation Aquaplex and the lounge overlooking the pool was named the Foundation Lounge. We are honored that
the donor and to the Foundation chose to support the Talisman Centre expansion as part of the many worthwhile
projects they undertake to enhance the quality of life for all Calgarians.
A key focus of the board and staff this year has been to establish a strategic direction for the future. As the result of
that process three strategic directions were established:
I believe these strategies will position Talisman Center to continue to be the leading provider of facilities for athletic
training and programs for health and wellness in the country.
Finally, 2004 has been a challenging year, but the organization has risen to the challenge by clarifying its strategic
direction and putting those strategies in place. We see the results of that focus in the recent performance of the
Centre and I believe we are well positioned for the future. I would like to thank everyone who contributed to making
Talisman Centre a success in 2004 and in particular:
• Bernie Asbell and his staff for their enthusiasm and commitment to making Talisman Center the premier sport,
fitness and wellness centre. It is a pleasure to work with so many dedicated and committed individuals.
• The Board of Directors who volunteer their time to guide the direction of the Centre
• All the other volunteers who contribute in countless ways to make this unique facility a success
* Executive Committee
Management Team
Bernie Asbell General Manager/Chief Operating Officer
Catherine Nielsen Senior Manager
Carol Kinley Bookings, Systems, and Operations Manager
Sue Chambers Organizational Development Manager
Cynthia Watson Character Development
Reg Verley Sales and Marketing Manager
Julie Johnston Weekend Services Manager
Darrell Moir Aquatic, Athletic and Wellness Manager
Talisman Centre’s aquatics team remained focused on a quality customer experience resulting in increased
registration and superior programming . . .
The Aquatics Department oversees everything from the specific needs of user groups and special events to
lifeguarding matters and equipment needed for lessons. They consistently dedicated themselves to improvement
and innovation in 2004. Key accomplishments included:
• an increase in aquatic program registrations to 2,259 — a 42 per cent increase over 2003
• introduction of an entire fleet of giant inflatable floating water toys resulting in a participant total
of 1,072
• introduction of two new initiatives — a mentorship program for teachers and a curriculum for adult
swimming programs
• SEARS I Can Swim programs were reintroduced
• enhancement of the deck to make it customer friendly — offered free stroke improvement clinics for
parents during their child’s swim lesson and moonlight swimming in the evenings
Talisman Centre and the KERBY CENTRE joined forces to keep up with the growing demand for resistance and
strength training programs for seniors. The pilot project allowed Kerby Centre members to access our weight room
facilities and therapeutic hot tub and pool — ideal amenities for this population.
HILLHURST-SUNNYSIDE COMMUNITY CENTRE identified a contingent of seniors keen to access our facilities and
programs but unable to do so because of economic constraints. A joint effort allowed these seniors to utilize Talisman
Centre. The community centre supplied bus passes and we provided admission to all facilities.
Recognizing the value and importance of sport and recreation in the lives of Canadian youth . . .
In the summer of 2004, BOYS AND GIRLS CLUBS OF CALGARY and the RENFREW OUT OF SCHOOL CARE
PROGRAM participated in swim lessons at Talisman Centre and received over 300 passes to our facility.
We were delighted to offer the CALGARY WOMEN’S EMERGENCY SHELTER more than 100 drop-in passes
to Talisman Centre in 2004. Due to the state of crises for these women and their children, we believe access to a
recreational venue is of great benefit to their health and well being. Talisman Centre also hosted the shelter’s 2004
annual client special event.
THE CALGARY COUNSELING CENTRE encourages physical activity and proper nutrition as keys to a healthy lifestyle
and an effective way to deal with stress. Talisman Centre formed a partnership with them to organize and launch a
Wellness Day in 2005.
In late summer we purchased an entire fleet of giant inflatable floating water toys. This fleet is a blast for all ages and
allows for new activities to be booked for corporate functions, whole families or private parties.
Operations
Our Facility Operations Department is responsible for the planning, development and
coordination of all building operations at Talisman Centre.
Our operations team has remained diligent and dedicated through many dynamic changes at Talisman Centre. We are
proud of their hard work and team effort in running the operations for Canada’s largest sport and recreation facility.
Their responsibilities include mechanical, electrical, structural and pool servicing, as well as general maintenance and
custodial services. The department also oversees modification and upgrade projects. The team is proud of their hard
work and team effort in maintaining operations for Canada’s largest sport and recreation facility.
In 2004, Talisman Centre carried out multiple construction projects with unparalleled efficiency and skill, including:
• Landscape and Irrigation – work began in summer and was completed in the fall, startup and testing of the
system is scheduled for spring 2005
• Track #1 – the main track was resurfaced and the railings painted in May and June
• Public Change Room Refurbishment – in September minor renovations in both the men’s and women’s change
rooms included new paint, mirrors, vanities, sinks, counter tops, hand dryers and shower heads
• Sears Nutrition Kitchen – constructed and built in the fall, up-and-running by mid November
• Café Santé Renovation – started in the fall and included major renovations to the product preparation area, an
increase in storage for cold and frozen foods and expanding the food display area
• Lower Activity Area – repainted this entire area in June and added mirrors and new lighting
Signalta Resources donated three computers now used in our Staff Hot Spot Zone for employees to access email,
Internet and software applications. Our customer service desk received new computers and their old ones were
circulated to other staff members. A third server was purchased in October and connected to our internal network,
providing Talisman Centre with more database storage space for our staff.
The second major communication project implemented was a new Mike radio system. The radios allow us to have
direct communication with 911 in emergency situations and let us speak to our staff members regardless of where
they are in the facility.
Talisman Centre’s information systems team continues to provide constant support and expertise to ensure our
customers’ satisfaction.
In addition, provincial representatives for Ontario, British Columbia and Quebec were selected to work with providers
within their regions. There were 42 new providers of the program last year and the program won an Award of
Excellence from Parks and Recreation Ontario for outstanding contribution and commitment to parks and recreation
in that province.
Total 1,433,350
Our senior leadership team engaged in an in-depth strategic planning process during the late spring and summer. The
upshot of this was a major organizational restructuring to ensure success of strategic initiatives. Having completed
a strategic plan and restructuring there is a greater sense of moving forward past the upheaval of construction. Our
renewed focus and emphasis is on having fun. The introduction of the giant floatable toys and increased public gym
and aquatic facility availability — particularly on the weekend — is proving to be of great value to our customers.
REVENUE TO EXPENSE
LPSS Generated Revenue 6,808,730
Total Expense 7,665,826
Ratio 0.888
REVENUE TO LABOUR
LP Generated Revenue 6,808,730
Wage Expense 4,052,252
Ratio 1.68
LABOUR TO EXPENSE
Wage Expense 4,052,252
Total Expense 7,665,826
% 52.86%
We have audited the statement of financial position of the Lindsay Park Sports Society as at
December 31, 2004 and the statements of operations, changes in net assets and cash flows for the
year then ended. These financial statements are the responsibility of the Society’s management. Our
responsibility is to express an opinion on these financial statements based on our audit.
We conducted our audit in accordance with Canadian generally accepted auditing standards. Those
standards require that we plan and perform an audit to obtain reasonable assurance whether the financial
statements are free of material misstatement. An audit includes examining, on a test basis, evidence
supporting the amounts and disclosures in the financial statements. An audit also includes assessing the
accounting principles used and significant estimates made by management, as well as evaluating the
overall financial statement presentation.
In our opinion, these financial statements present fairly, in all material respects, the financial position of
the Society as at December 31, 2004 and the results of its operations and the changes in its net assets for
the year then ended in accordance with Canadian generally accepted accounting principles.
CHARTERED ACCOUNTANTS
Calgary, Alberta
March 15, 2005
OTHER ASSETS
Donations on deposit with Calgary Parks Foundation 85,128 178,677
Pledges receivable, long-term portion 14,000 78,400
Tenant improvement advance, long-term portion 98,713 138,199
Restricted funds (Note 4) 424,977 392,961
622,818 788,237
$ 3,541,379 $ 4,967,661
CURRENT LIABILITIES
Demand bank loan (Note 5) $ 650,000 $ 1,650,000
Accounts payable and accrued liabilities 1,092,185 2,410,198
Payroll liabilities 88,622 152,508
Deferred revenue and grants 936,421 532,962
2,767,228 4,745,668
OTHER LIABILITIES
Deposits from tenants 29,640 14,565
Deferred contributions (Note 6) 968,767 85,000
998,407 99,565
$ 3,541,379 $ 4,967,661
APPROVED BY THE BOARD :
2004 2003
REVENUES
EXPENSES
Balance,
start of year $ 1,074,903 $ 58,788 $ 249,173 $ (1,260,436) $ 122,428 $ 2,413,315
Investment
in capital
assets 307,269 – – (307,269) – –
Excess
(deficiency)
of revenue
over expenses (288,930) – 143 (51,343) (340,130) (2,308,876)
External
restriction of
net assets – (6,554) – – (6,554) 17,989
Balance,
end of year $ 1,093,242 $ 52,234 $ 249,316 $ (1,619,048) $ (224,256) $ 122,428
2004 2003
LINDSAY PARK SPORTS SOCIETY (“the Society”) is a non-profit, non-taxable organization incorporated under the
Societies Act of the Province of Alberta.
The purpose of the Society is to oversee and direct the management and operation of Talisman Centre (“the Centre”)
in accordance with its By-Laws and a Management and Operating Agreement between the Society and the City of
Calgary. Talisman Centre is owned by the City of Calgary and provides training and competition facilities and services
for the development of Calgary’s high performance athletes in dry land and aquatic sports and provides facilities,
programs and services for the fitness and recreational sporting needs of the citizens of Calgary.
Accounting policies used in the preparation of these financial statements are in accordance with Canadian generally
accepted accounting principles for not for profit organizations. Preparation of financial statements in conformity with
Canadian generally accepted accounting principles requires management to make estimates and assumptions that
affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the year
end date and the revenues and expenses for the year. Actual results may differ from the estimates. Among the more
significant accounting policies are the following:
(i) Inventory
Inventory of food, beverages, clothing and maintenance supplies is recorded at the lower of cost and net
realizable value.
Movable capital assets are recorded at cost. They are amortized on a straight line basis over their estimated useful
lives, to a maximum of ten years. Immovable capital assets, which do not become the property of the Society, are
expensed in the year of acquisition.
Revenues and expenses are recorded using the full accrual basis of accounting. Revenue from user groups is
recognized as the facilities are used with any prepayments or deposits recorded as deferred revenue. Revenue from
public passholders is recognized on a monthly basis with the prepaid portion of passes recorded as deferred revenue.
Contributions are recognized as revenue when received unless the contributions are restricted by the donor for a
specific purpose. If the contributions are restricted for a specific purpose they are recorded as deferred contributions
and recognized as revenue in the period in which the related expenses are incurred.
The original building complex and its major equipment components were provided from the City of Calgary’s capital
fund and are the property of the City, therefore they are not recorded in these financial statements. All building
additions, improvements and immovable capital assets become the property of the City of Calgary and are expensed
in the year incurred.
Capital contributions used for building expansion and improvements and to acquire immovable capital assets which
do not become the property of the Society are recorded as revenue in the same year as the expansion, improvement or
acquisition is expensed.
Volunteers contribute a significant number of hours to assist in the management and operation of the Society.
Because of the difficulty of determining the fair value of the services contributed, the value of volunteer services is not
recorded in these financial statements.
Investment income earned on funds used to finance the expansion construction was recorded as grants and donations
for expansion of facilities. Investment income on other funds is recorded as investment income revenue when it is
earned.
3. CAPITAL ASSETS
Movable capital assets which are purchased by the Society are recorded at cost and movable capital assets which are
donated to the Society are recorded at their fair value at the date of contribution.
Included in office furniture and equipment is a nutrition kitchen valued at $50,000 which was received as a
contribution from a sponsor.
A portion of the cash in bank and short-term investments is externally restricted to be used for specific projects and
internally restricted to fund reserve accounts.
2004 2003
Cash and short-term investments include balances in major Canadian bank accounts and fixed income securities
acquired through the Securities Division of the bank. They have been recorded at the lower of cost and market value.
Most of the deposits earn interest, which at the year end ranged from 1.85% to 5.70% per annum, but are subject to
market rate fluctuations.
The Society has a line of credit loan to a maximum of $650,000 (2003 - $1,650,000). At the year end, the maximum
line of credit had been drawn, but it was all subsequently repaid. There is no requirement for specific principal
repayments but any advances need to be repaid on demand before December 31, 2007. Interest is payable monthly at
the rate of prime plus 1.00%. At the year end, the interest rate was 5.25% (2003 – 5.50%) but subject to change.
The Society has granted the bank a general security agreement covering its assets and an assignment of fire insurance
coverage as collateral for the loan. The Society has also covenanted to maintain a debt service ratio of 1.20 to 1,
however due to the excess of expenses over revenues it was in breach of the covenant.
6. DEFERRED CONTRIBUTIONS
During the year, the Society received an anonymous contribution of $1,000,000 in exchange for the right to name the
fifty meter pool complex constructed in 2003 “The Calgary Foundation Aquaplex”. The naming rights are for a term of
twenty years. The Society has recorded a portion of the contribution ($31,233) as revenue for the year and deferred
the balance ($968,767) which it intends to recognize as revenue on a pro-rata basis over the remaining term of the
naming rights.
The Society has entered into an agreement with the City of Calgary to operate the Stanley Park Swimming Pool.
Under the agreement, the Society receives an annual operating grant of $15,000 (2003 - $12,000) from the City
and must operate the pool in accordance with a public use policy. Once the public use policy has been satisfied, the
Society may operate the pool for its own account.
In accordance with the public use policy, 80% of the net profit from operating the swimming pool is allocated to a
reserve and restricted to offset future deficits and to provide for upgrading, repairs, replacement or development of
approved swimming pool equipment or building expenditures.
The Lindsay Park Development Foundation (“Foundation”) was dissolved on January 1, 2003 and the assets, liabilities
and net assets were transferred to the Society. The purpose of the Foundation was to act as a Trustee to administer the
funds from the Western Canada Summer Games Foundation, together with any other funds received, for the purpose
of improving the quality of the services offered at Talisman Centre and assisting the development of athletes training
at the Centre.
The Society has agreed to continue the work of the Foundation and accordingly has restricted the net assets received
from the Foundation for the purpose of providing bursaries and grants to athletes and athletic clubs training at the
Talisman Centre.
9. INVESTMENT INCOME
$ 2,477,287 $ 2,103,124
$ 2,712,488 $ 2,429,047
$ 1,661,320 $ 1,684,708
$ 435,674 $ 528,095
Lindsay Park Sports Society exercises significant influence over Swim Educators of Lindsay Park Inc. (“Swim
Educators”) by virtue of its ability to appoint a majority of the Board of Directors and to manage the affairs of Swim
Educators under the terms of a management contract.
Swim Educators is a not for profit, non-taxable corporation which has been chartered by letters patent under the
Canada Corporations Act. Its objects are to educate, promote and perpetuate the art, safety and enjoyment of
amateur swimming through instruction, training and publication and distribution of teaching and coaching aids and
achievement awards.
The Society has advanced $138,500 to Swim Educators. The advance bears interest at prime plus 1% and is repayable
at the unanimous discretion of the Board of Directors of Swim Educators. The Society also has an outstanding account
of $267,650 (2003 - $201,569) in accounts receivable for operating advances made to Swim Educators prior to the
year-end.
The ability of Swim Educators to repay the loan and outstanding account is uncertain because it is dependent on Swim
Educators continuing ability to obtain sponsorship fees and to eventually generate revenue in excess of expenses.
Because of the uncertainty of collection, the Society has provided an allowance for doubtful collection of the entire
loan and most of the outstanding account, which resulted in a bad debt expense of $66,650 (2003 - $339,500) in the
statement of operations for the year.
The Society has included the following operating transactions with Swim Educators in its Statement of Operations:
2004 2003
In addition it has a balance of $4,572 (2003 - $476) owing to Swim Educators included in accounts payable and
accrued liabilities on the statement of financial position.
At the year end, an Access Advantage endowment fund was established at the Parks Foundation Calgary. The income
from the endowment will be available to the Society to provide subsidies and fee assistance to patrons of limited
economic means in order to improve their access to the Talisman Centre. Subsequent to the year end, the endowment
was funded with a grant of $1,249,900 from an anonymous donor. The Society and the anonymous donor have
agreed to increase the endowment fund to $3,000,000 by the Society’s commitment to contribute at least 15% of its
annual excess of revenues over expenses before internal allocations to restricted accounts and the anonymous donor’s
commitment to match the additional funds contributed by the Society.
Past Presidents
Arlene McGinn, 1985-1986 Giles Parker, 1990-1991
Ben Meulenbeld, 1996-1997 Jim Dale, 1992-1993
Bill Eshom, 1993-1994 John Townley, 2002-2003
Bob Bratton, 1983-1984 Ken Fowler, 2000-2001
Chris Hampshire, 1994-1995 Ken Johnston, 1988-1989
David Ardell, 1986-1987 Lorna Read, 1991-1992
David Burgess, 1999-2000 Michael Welch, 1987-1988
David Madsen, 1995-1996 Peter McKenzie, 1997-1998
Dennis Harley, 1984-1985 Ron Desrochers, 1998-1999
Don Buchignani, 1989-1990 Wayne Arvidson, 2001-2002