Charles J.

Manganelli
350 Kent Drive East * Greenwich, RI 02818 * Cell: 908-377-4828 * cmef9522@westp
ost.net
SUMMARY

Value Offered I am highly skilled at organizing complete dealership turnarounds

and significantly advancing a dealership's current position in sales revenue, pr
ofitability, and customer satisfaction. My experience in complete turnarounds i
ncludes the following: restoring franchises to certification status (SFE, etc.)
in order to collect funds from the manufacturer, producing an accurate accounti
ng of books and schedules in order to stop or prevent the leakage of cash, inter
viewing all current personnel and determining if individuals can meet the goals
of the organization, change or implementation of processes and procedures that f
ortify the strengths of each department. In addition, I identify "frozen capita
l" within all inventories and implement fast and profitable liquidation. I am h
ighly skilled and knowledgeable with the balance sheet and the financial stateme
nt in order to identify each department's strengths and weaknesses. I am also h
ighly skilled in increasing sales volumes while maintaining an adequate expense
structure. In moving a dealership to the next level, I have extensive experienc
e in increasing new vehicle sales volumes to the top of their category's respect
ive national rankings over the past four years. I cultivate calm and confidence
among personnel and tirelessly lead organizations in offering outstanding sales
in products and services while improving the experience and satisfaction of our
clients and personnel. Willingness to travel.

Key Skills Strategic Planning Territory Startup & Turnaround

Business & Channel Development Key Account Management
Team Training & Management Forecasting & Market Analytics
Inventory Control Union Contract Negotiation
Microsoft Office

Professional
Accomplishments Solid reputation for stabilizing and improving large-volume dea
lerships (100+ vehicles per month) in the Northeast with inventories valued from
$3mm to $6mm.
Define and implement long and short-term objectives; oversee and control all dai
ly operations, policy implementation, advertising/promotion and strategic direct
ion.
Combine cost control, revenue growth and process improvements through effective
staff training and motivation.
Evaluate inventory age with emphasis placed on moving oldest new car and new tru
ck inventory. Wholesaling stale used cars and trucks profitably. (Guide staff t
o achieve and sustain a 90 day inventory turnover rate on new vehicles and a 60
day inventory turnover rate on used vehicles.)
Develop plans to improve sales and reduce stock including: negotiating with ven
dors, applying for unused rebates and credits, and wholesaling cars with little
or no market value.
Maintain strong relationships with factories, financial institutions, unions, em
ployees and customers.
Lead motivated teams and improve customer service.
Oversee teams of 30 - 60 associates from service staff, sales support personnel
to executive management.
Establish employee goals and set expectations promoting the highest ethical stan
dards throughout the organization.
Encourage collaborative approach to business planning engaging management and em
ployee participation in setting objectives and defining accountabilities.
Provide input and guidance into the staffing process; actively participate in st
aff recruitment and retention activities; encourage training and development to
meet the ever-changing business demands.
Negotiate new Union contracts if necessary, settle grievances between Union and
Company, experience navigating the arbitration process successfully, and managin
g related issues.
Develop customer service excellence including rapid response timing, care and co
urtesy.
Direct advertising and promotional strategies.
Oversee, evaluate and plan print & online advertising strategy; annual budgets f
rom $300,000 to $1mm.
Establish, maintain and leverage the Business Development Center (BDC), the webs
ite, and traditional advertising mediums to maximize reach and ROI.
Monitor advertising spends against revenue; encourage co-op spends with vendors
and business partner.

Career
Progression Automotive Executive - General Manager/General Sales Manager/Sales
Manager, 2009 to Present
DEAN PATTERSON CHEVY, CADILLAC, HYUNDAI & MAZDI - Altoona, Pennsylvania
General Manager, 2008 - 2009
MOTORS HOLDING - Somers, New York
Interim Operator/General Manager, 2004 - 2008
GREAT AMERCIA CHEVROLET, INC. - Hackensack, New Jersey
General Manager, 2002 - 2003
MAHWAH PONTIA GMC INC. - Mahwah, New Jersey
President, Operator, 2000 - 2001
UNION BUICK PONTIAC GMC. - Union, New Jersey
Vice President/Partner, 1996 - 2000
KOPLIN PONTIAC BUICK VOLVO - Elizabeth, New Jersey
President, Owner/Operator, 1990 - 2000

Education ST. PETERS COLLEGE - JERSEY CITY, NEW JERSEY

BA Degree in Political Science; Minor in Business

Military Service Second LT US ARMY