SHERNELL D.

CARTER
1404 Windjammer Court * Fort Washington, Maryland 20744
(Cell) 240-691-2551 * scf013e4@westpost.net
HUMAN RESOURCES & ANALYTICAL OPERATIONS PROFESSIONAL
Improving Processes and Increasing Productivity
Highly accomplished human resources and business operations professional special
izing in delivering exceptional customer service, increased productivity and pro
cess improvements. Excellent track record of managing resources and negotiating
business relationships to drive results. Proven ability to lead dynamic organiza
tions and programs, analyze data and solve problems. Extensive experience provid
ing positive results in ambiguous environments through adaptability, strong comm
unication and collaboration skills.
AREAS OF EXPERTISE
Human Resource Management * Management and Program Analysis * Financial Manageme
nt
* Regulatory Compliance * Risk Audits * Benefits Administration
Personnel Processing * Mortgage Lending * Leadership
Talent Recruitment * Employee Training Process Improvement

RELEVANT PROFESSIONAL EXPERIENCE

Amedisys Home Health Care, Washington, DC * 3/2010 - Present
Business Office Manager
Responsible for planning, directing and controlling the human resources and offi
ce support functions. Directs administrative services and operations for the br
anch to include staff recruiting, employee relations, administering health benef
its, oversees and approves payroll, and the purchasing functions of the office.
Ensure that employees are current on training and certifications. Coordinate s
ystems and procedures with medical records, claims reviews and personnel functio
ns to achieve efficiency and effectiveness. Provide recommendations for effecti
ve use and allocation of financial resources. Assist in the implementation of a
nd compliance with statutory and government requirements. Reviews, tracks and p
rocesses client referrals. Analyze and effectively summarize information and da
ta in both written and graphical formats. Performs a wide range of analytical a
nd administrative duties designed to support and strengthen internal financial c
ontrols.
District of Columbia DEPARTMENT OF HUMAN RESOURCES, Washington, DC * 12/2007 - 3
/2010
Human Resources Specialist
Administered benefits and retirement programs for over 20,000 employees. Manage
d vendor relationships with financial service and health insurance companies to
ensure compliance with contracted services. Lead staff orientations and conducte
d one-on-one consultations with employees on federal and state laws, and availab
le entitlements. Developed tracking reports and analysis of employee entitlemen
ts for senior management using PeopleSoft expertise. Planed employee communicat
ions for open enrollment periods. Highlights include:
* Initiated formal termination process for the Smartrip Program resulting in sav
ed the District Government thousands of dollars each month
* Provided excellent service delivery to union employees, decreasing union compl
aints by 95%
* Revised the Benefits and Retirement Administration Exit Interview Manual
* Coordinated timely processing of new hires and maintained accurate employee da
ta in the human resources information system (PeopleSoft)
* Directed employee inquiries to the appropriate service provider and provided c
ommunication support to HR advisors, HR specialists, healthcare providers and em
ployees
CHESS FINANCIAL SERVICES, Camp Springs, MD * 01/1995 - 12/2007
Vice President, Operations Manager
Managed loan processing administration, established and maintained working relat
ionships with top lenders including Fannie Mae, Freddie Mac, FHA, and VA. Recrui
ted, trained and supervised 10 loan officers. Facilitated
financial operations for the company, including developing an operating budget,
preparing financial audits and approving organizational payroll. Major accomplis
hments include:
* Increased profitability by 35% annually by closely managing expenses and ensur
ing the highest quality of loans
* Increased revenues by 20% through centralizing loan processing functions and i
mplementing mandatory loan officer training
* Established a quality control review prior to selling loans in the secondary m
arket, reducing the number of loans suspended for purchase in the secondary mark
et
* Increased the productivity and quality of operations by training, coaching and
supervising the sales and mortgage teams in loan origination, credit quality st
andards, legal and regulatory requirements
* Improved customer satisfaction by serving as the first line of contact for cus
tomer complaints, resolving issues and communicating resolutions to the team to
improve customer service
EDUCATION
HAMPTON UNIVERSITY, Hampton, VA
Bachelor of Science, Marketing
TRAINING
USDA Graduate School - Human Resource Management Certification
Coursework included: Workman's Compensation Disability Retirement; Civil Service
Retirement Services; Human Resources and the Law
AFFILIATIONS
Lifetime Member of Delta Sigma Theta Sorority, Inc.
REFERENCES
Pamela Lindsay
Director of Quality Assurance
CareCo Group
8555 16th Street, Suite 240
Silver Spring, MD 20910
Office: 301-565-9400 ext. 226 Cell: 240-507-6893
pamelalindsay@carecogroup.com
Judith Snowden-West
Director of Operations
Amedisys Home Health Care
1212 New York Avenue, N.W. Washington, DC 20005
Phone: 301-793-7254
Judith.west@amedisys.com
Tanya Upthegrove-Coleman, PHR Holland & Knight
Human Resources Manager
2099 Pennsylvania Avenue, N.W. Suite 100
Washington, D.C. 20006
Office: 202.457.7144 | Fax 202.955.5564
Tanya.upthegrove@hklaw.com