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EVE PARSON-PHILLIPS

4 Greenbrier Court, New Orleans, Louisiana 70131


504.250.3256
evep@yahoo.com

SUMMARY OF QUALIFICATIONS
Remarkably astute, dynamic, and tenacious professional, equipped with extensive
knowledge of principles and processes for providing customer and personal servic
es. Possess solid background in business and customer service operations, includ
ing assessing customer needs, implementing and meeting quality standards for cus
tomer care, evaluating customer satisfaction, and promoting products and service
s through marketing and sales. Competent team player capable of managing a numbe
r of diverse customer support functions. Demonstrated excellence in customer ser
vice and safety. Proficient in Microsoft Office Suite.

KEY STRENGTHS
- Customer Service and Satisfaction
- Communication and Interpersonal Skills
- Public Relations Management
- Safety Practices and Procedures
- Organizational Expertise
- Creative Problem Solving
- Leadership, Mentoring, and Team Building

CORE COMPETENCIES
COMMUNICATION SKILLS
- Ability to communicate well with the public, customers, and internal per
sonnel while developing and maintaining positive working relationships
- Proficient in identifying business and customer needs and delivering qua
lity services to appropriate audience
- Highly personable, with a polished, conservative, and professional image
CUSTOMER SERVICE SKILLS
- Effectual in building customer loyalty and brand preference in various i
ndustries
- Provide seamless customer service to ensure optimum satisfaction
- Maximize resources to ensure timely resolution of problems and issues
MANAGEMENT AND LEADERSHIP SKILLS
- Flexible and adaptable to rapidly changing schedules, frequently shiftin
g priorities, and high-pressure settings
- Accomplished in developing business-client relationships, through projec
t and customer relations management
- Thrive in fast-paced environments, and able to handle multiple assignmen
ts simultaneously
- Capable of applying sound and consistent judgment to support decision-ma
king processes
- Ensure compliance with industry law, regulations, and standards
- Reinforce consumer safety awareness and guidelines for products marketed
in various industries
PROFESSIONAL EXPERIENCE

THE COCHRAN FIRM LOUISIANA ~ New Orleans, LA


Marketing Coordinator 2005-Present
- Spearhead marketing and advertising efforts for the nationally known law
firm, with offices in New Orleans and Houston
- Assist senior partner in advertising buys for radio, billboard, and dire
ct-mail marketing
- Produce copy for, and consult in the design of these advertising mediums
- Analyze demographic data of various parishes and communities throughout
target markets, for the purpose of purchasing mailing lists of firm brochures
- Coordinate conferences, client meetings, mediations, and special functio
ns when needed
- Provide exceptional administrative and customer service to lawyers and c
lients; reviewing client satisfaction surveys, and addressing clientsâ⠬⠢ concerns and/or
eds

PHILLIPS & MITCHELL, LLC ~ New Orleans, LA


Marketing Assistant 2000-2004
- Worked closely with, and provided outstanding support to five attorneys
- Conducted general administrative tasks and client services
- Generated copy for advertising mediums, including print and radio

SNYDER HEALTHCARE SALES ~ New Orleans, LA


Pharmaceutical Sales Representative 1998-1999
- Diligently worked under a one-year contract for Snyder Healthcare Sales,
promoting three prescription drugs for Forest Pharmaceuticals
- Successfully marketed Tiazac, Aerobid, and Monurol prescription drugs to
primary care, cardiologists, pulmonologists, urgent care clinics, and state ins
titutions
- Consistently achieved target goals through sales detailing, for all thre
e products during each quarter
- Developed and executed effective sales strategies, and analyzed monthly
reports independently, and with team members on a routine basis
- Generated strong client relationships with physicians throughout Louisia
na and Mississippi

OCHNSNER HOSPITAL ~ New Orleans, LA


Circulation Coordinator 1993-1994
- Coordinated marketing and public relations projects for the Hospitalâ⠬⠢s medical
brary
- Administered online medical research for physicians and residents, in or
der to provide better patient care
- Performed general library circulation tasks as needed

FREEPORT MCMORAN, INC. ~ New Orleans, LA


Marketing Service Representative 1988-1991
- Managed various inside sales operations and maintained customer accounts
for Agrico Chemical Company, a former division of this Fortune 100 Corporation
- Handled orders for chemical fertilizers which entailed quoting prices an
d shipping approximately 700,000 tons of products annually, valued in excess of
$100 million dollars
- Provided detailed product information about various phosphate and nitrog
en fertilizers to customers
- Provided administrative support for invoicing, credits, rebilling, and p
olicy adjustments

EDUCATION
Bachelor of Arts in Advertising and Communications
LOYOLA UNIVERSITY OF NEW ORLEANS ~ New Orleans, LA
30 Credit Hours toward Juris Doctor
TULANE LAW SCHOOL ~ New Orleans, LA

PROFESSIONAL TRAINING
Snyder Healthcare Sales Training and Development Programs ~ Orlando, FL
- Selling Skills
- Management Training and Development
Freeport-McMoRan Marketing Program ~ New Orleans, LA
- Computer Applications
- Product Identification and Marketing
- Inside Sales
- Customer Service

ACTIVITIES
The Loyola Society ~ Loyola University of New Orleans
The National Audubon Society - BP Oil Spill
Animal Rescue for New Orleans