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CORE COMPETENCIES
- Sales, Marketing and Promotions
- Customer Needs Assessment
- Health Care
- Territory Management
- Client Prospecting and Retention
- Time Management and Prioritization
- Key Account Management
- Relationship Selling
- Marketing Strategy
- Product Introduction
- Customer Care and Relations
- Outstanding Communication and Presentation
- Problem Resolution and Decision Making
NOTABLE ACCOMPLISHMENTS
- Successfully escalated yearly business sales from $1 million in gross sa
les and 30 units to $28 million and 175 units annually across an average territo
ry with sales equals of less than $200 thousand.
- Seamlessly accommodated the increased workload by generating and organiz
ing a team of producers despite recruitment’s 50% cut down.
- Doubled and accumulated more than 300% of yearly business sales by effec
tively supervising the marketing programs preparation and creating a design for
the facilitation and optimization of market share.
- Intensified the company’s net revenue from $20 thousand to more than $1 mill
ion through cogently negotiating numerous contracts and condensing expenditures
of involved parties.
- Consistently met and surpassed contractual and project deadlines.
- Earned the Top Producer Award for sales of for the past 22 years, consis
tently beating the competition by over 100%.
- Ameliorated a three-year history of declining sales by effective territo
ry management regardless of budgets constraint in an entirely complicated econom
ic work environment.
- Obtained Top Producing Sales Awards in Northeast Georgia Board of Realto
rs
- Achieved Phoenix Award for achieving over $ 1Million Dollars in Sales fo
r 10 Years in a row.
- Earned highest Sales Volume Award by accomplishing $28 million revenue
- Received Realtor of the Year Award
- Served as President, Treasurer and County Director of Northeast Georgia
Board Realtor
- Served as Georgia Association of Realtors Director
SUMMARY OF EXPERIENCE
SALES AND NEGOTIATION
- Oversaw the entire brokerage firms operations utilizing most conventiona
l and successful model throughout the team framework of 4-45 auxiliary agent and
brokers.
- Handled finances, including escrow monies’ maintenance and accountability.
- Keenly reviewed and supported various sales agreements; coordinated with
complex finance situations with more than 3 thousand successful closing complet
ions.
- Skillfully maintained, organized and pursued more than 12 thousand poten
tial customer/client’s territory.
- Expertly handled various residential, land and commercial contracts orga
nization and negotiations, which include complex Section 1031 Tax Deferred Excha
nges.
- Utilized CRM system in order to establish and maintain new and existing
clients through minimal yet multifaceted procedure of constant interaction and c
ontact.
- Maintain and utilize comprehensive product knowledge and efficient selli
ng skills to target marketed product usage.
- Incorporate Pre-Calling skills honed with high volume of discussions reg
arding needs and opportunities.
- Comprehensively analyze territory information for call optimization.
MEDICAL, NURSING AND HEALTH EXPERIENCE
- Developed and sustained trusting relationships with patients; received n
umerous compliments from patients.
- Oversaw various decision making activities throughout the busy Emergency
Department.
- Performed care management assessment and evaluation for patients with co
mplex and traumatic necessities.
- Checked current patient status regarding physical, psychological, enviro
nmental, vocational, financial and various health status.
- Identified patients’ needs and addressed issues by generating customized car
e management utilizing strong critical skills and competent clinical abilities t
o bring patient into better state of well being.
- Coordinated with Trauma Team with scope of practice, including doctors,
nurse and various health care professional in rendering utmost and quality care
without compromising the intervention of primary care.
- Rendered primary care to patients with medical, neurological, surgical,
trauma, cardiac and various health issues.
- Personally educated and managed various medications and dosage efficacy
and intervention, including various types of medication outcomes to different pa
tient classifications.
PROFESSIONAL BACKGROUND
Associate Broker ~ CENTURY 21- SCENIC REALTY ~ HIAWASSEE, GA 2009-PRESENT
Registered Nurse- Emergency Department ~ UNION GENERAL HOSPITAL ~ BLAIRSVILLE,
GA 2009-PRESENT
Owner / Broker in Charge ~ BENDER REALTY INC. ~ HIAWASSEE, GA 2006-2009
Managing Broker ~ MOUNTAIN REALTY INC. ~ HIAWASSEE, GA 1996-2006
Managing Broker ~ OAK FOREST REALTY, INC. ~ HIAWASSEE, GA 1987-1996
Registered Nurse – Telemetry Unit ~ SOUTH FULTON HOSPITAL ~ EAST POINT, GA 1988-199
2
EDUCATION
RN Nursing Refresher Course ~ KENNESAW STATE UNIVERSITY -KENNESAW, GA
–Real Estate Licensing Course ~ COLDWELL BANKER– ATLANTA, GA
Diploma in Nursing ~ UNIVERSITY OF SOUTHERN CALIFORNIA-SCHOOL OF NURSING - LOS A
NGELES, CA
Coursework in Biology ~ CALIFORNIA STATE UNIVERSITY - NORTHRIDGE, CA
CREDENTIALS
Trauma Nurse Core Curriculum-TNCC, 2010 ~ Pediatric Cardiac Life Support, 2010
Basic Cardiac Life Support, 1992 and 2009 ~ Certified Residential Specialist wit
h CRS Designation, 1993
Georgia and North Carolina Rea Estate Brokers Exam, 1990 ~ Realtors Institute wi
th GRI Designation, 1990
Georgia and North Carolina Real Estate Salesperson Exam, 1988
Several Business Etiquette, Creativity and Thinking, Customer Service, Managemen
t Training, Presentation, and Negotiation/Finance Course, 1988 ~ Licensed Regist
ered Nurse in California and Georgia, 1987 ~ 1988
PROFESSIONAL AFFILIATIONS
National Association of Realtors ~ Georgia Association of Realtors ~ North Carol
ina Association of Realtors
Northeast Georgia Board of Realtors ~ American Nursing Association
California Nursing Association ~ Georgia Nursing Association
ACTIVITIES
Facilitator / Co-Founder for Emergency Nursing Cancel Alcohol Related Emergencie
s (E.N.C.A.R.E.)
Participant in assisting and counseling alcohol and drug addicted individuals fo
r recovery
Educator in several occasions to various brokerage firms
Active Speaker in church, schools and institutions
Member of Pi Kappa Alpha