Home: 718-352-0426, Cell: 917-509-0842 Email: ckf81332@westpost.net , LinkedIn URL: http://www.linkedin.com/in/chrisk avasilas Customer Service Manager- Specializing in Effective Service Delivery Customer Service Manager with extensive experience in managing teams, client int eractions and applying proven problem-solving techniques successfully in a variety of settings. Effecti ve oral and written communications skills complement leadership ability and interaction with all le vels of senior management. Professional Experience U.T.O.G. Two-Way Radio, Inc. Long Island City, NY 09/2008 - Present Accounts Receivable Client Relationship Manager 06/2010 - Pre sent Manage a portfolio of over 500 corporate accounts. Contact customers on an "as needed" basis as it pertains to outstanding invoices. Utilize various methods of communication to answer qu estions and expedite the collection of outstanding balances. Visit corporate clients to collect payments and ga uge service delivery in order to meet and exceed service delivery expectations. Address delinquent paymen t issues and effectively assist clients to return to current payment status by serving as liaison between c lient and A/R Manager. Handle client objections related to travel experiences and offered solutions to client's satisfaction, saving $120,000 annually from leaving the company. This produced a weekly average collection of $30, 000. Client Relationship Manager 09/2008-06/2010 Managed and serviced a portfolio of over 100 corporate accounts dealing wit h a range of issues which included invoice disputes, requests for copies of vouchers, event planning, new client account referrals and supplies. Acquired new accounts through cold calling, canv assing, and direct mailing. Handled client objections related to travel experien ces and offered solutions to client's satisfaction, saving $120,000 annually fro m leaving the company. This produced a weekly average collection of $10,000 in o utstanding receivables. Promoted to Accounts Receivable Client Manager in June, 2010. Kiran Analytics San Diego, CA 05/2008 - 09/2008 Consultant Participated in a branch efficiency study for Bank of America during this assign ment. This entailed observing the staffs of B of A branches in Victorville and Long Beach, California. Observed daily act ivity in pre-determined time intervals and recorded it in order to be presented to bank's Senior Management. These were based on branch roster sizes, with the highest roster's size totaling fourteen employees. Gained support of branch' s personnel in order to collect data as smoothly and effectively as possible without disrupting the flow of the branch's daily activities. Venturi Staffing New York, NY 08/2007 - 02/2008 Service Center Manager, Accounts Payable Department Managed a team of five service representatives in a call-center environment for this assignment at Columbia University. Conducted periodic team meetings to reinforce the sign ificance of proper phone etiquette towards vendors. Tracked payments in order to handle inquiries in a timely fashion. Provided training to newly-hired employee s to acclimate them to the office environment. Conducted investigations pertaini ng to fraudulent activity to prevent losses to the University. This resulted in a loss prevention involving four checks totaling $38,000. Millennium bcpbank Astoria, NY 02/2006 - 02/2007 Assistant Vice President / Branch Manager Oversaw a staff of six employees in a retail community bank branch. Responsi ble for maintaining a cash vault within the limits set forth by Branch Administr ation. Maintained a consistent Top 5 ranking in cross-sell ratios for most produ cts and services sold to new customers. Coached and trained entire branch staff to look for sales opportunities to increase branch's revenue. Distributed liter ature to local businesses and residents to increase bank's exposure. Participate d in local community business groups such as Kiwanis to maintain a strong commun ity presence. North Fork Bank Long Island City, NY 11/2002 - 02/ 2006 Assistant Vice President / Branch Manager Supervised branch staffs of up to fourteen employees in local Queens branches . Increased branch deposits by 100% through various business development methods . Worked with local police and community leaders to restore community faith in o ne local branch after shooting incident. This led to branch's increase in depos its by over $2 million within one year. Played a major role in eight branches ac hieving their C.R.A. goals, adding over $40,000 to the region's bonus pool. Adm inistered proper discipline to employees whose behaviors went against company po licy.
JP Morgan Chase Bank New York, NY 01/2000 - 04/2002
Assistant Treasurer / Direct Sales Officer Formed working partnerships between business account prospects and Business R elationship Managers in 60 branches throughout Manhattan to achieve goals in cat egories such as revenue, deposits, credit and merchant service relationships. Wo rked closely with Lead Generation Department staff to make appointments with bus iness prospects. Trained branch employees to look for opportunities to refer cli ents to Business Banking division. Consistently acquired new banking relationshi p dollars in excess of $10 million on an annual basis J. Juliano & Associates Dix Hills, NY 01/1999 - 12/1999 Consultant Conducted process re-engineering study for The Equitable financial services c ompany in Midtown Manhattan through boutique management consulting firm. Worked with mailroom and other department staff to improve the company's operating effi ciency. Designed and implemented new order-entry spreadsheets, which served as a n aid for Registered Representatives. Established new procedures in processing i ncoming mail, reducing errors by 35%. The Chase Manhattan Bank New York, NY 10/1997 - 01/1999 Sales Team Acquisitions Representative Acquired 350 new households for Select Direct division, worth over $8 million in new balances to this high-end department. Supported selling efforts of Rel ationship Managers consistently throughout the bank. Trained employees from twen ty branches in southern Nassau County to meet and exceed revenue sales targets. Recognized for exceptional work performance on seven separate occasions. Citibank, N.A. Astoria, NY 11/1994 - 10/1997 Assistant Manager / Personal Banker Maintained positive client relations by meeting and exceeding service deliver y expectations. Participated as a member of an ethnic (Hellenic) initiative in o rder to attract more customers and their balances to the bank. Created product p romotions to draw new customers into the branch. This resulted in a return ratio of nearly 20-to-1 in revenue generated against expenses for the branch. Problem -solved a wide array of banking and service issues for the branch's clients. Eff ectively used bi-lingual Greek/English language skills to deal with branch's cus tomer base. Atlantic Bank of New York New York, NY 08/1988 - 11/1994 Customer Service Representative Opened new accounts for new and existing clients. Offered add-on products and services during sales transactions. Consistently exceeded cross-sell ratio goal of 2.00. Stood as the only branch platform representative to receive a bonus ev ery month during Atlantic Bank's Cash Award program. Delivered excellent service to clients in multiple departments and branches in Queens, Manhattan and the Te leBanking Center. Community Experience Richmond Hill High School Richmond Hill, NY 03/03 - 02/06 Classroom Instructor Coordinated schedules and classroom pairings between branch managers and facul ty to execute classroom instruction. Taught classroom subject material as requir ed by Dept. of Education curriculum standards. Educated juniors and seniors abou t the value of money and the importance of budgeting. St. John's University Jamaica, NY 09/90 - Present Mentor and Seminar Facilitator Counsel college seniors and MBA candidates on making transition to the workfo rce. Build confidence and offer guidance in career selection and job search pre paration techniques. Present seminars on Career Management and Networking to gro ups of between 35 and 80 students. Offer perspectives based on personal experien ce as a guide. Education Fordham University, New York, NY MBA in Management Science 1996 St. John's University, Jamaica, NY BS in Business Management 1987 Fluent in Greek and Spanish Languages Page 2 of 2