Stephen C.

Shibler
ssf842f8@westpost.net
6411 East 14th Street
Home Phone: 703-768-6968
Alexandria, VA 22307
Cell Phone: 571-265-3708

Target Position a" Restaurant Manager

Seasoned profit-conscious manager with over 20 years of experience in restaurant
, F&B, Banquets and Catering sales. Extensive customer focus experience, superio
r leadership and team-building skills. Thrives in high pressure environments. Se
rvSafe Certified until September 2012. # 5539954 National Restaurant Associatio
n.
AREAS OF EXPERTISE
Budgeting and Profit and Loss Management, Team-building and Training, Guest Rela
tions, Fine Dining, Casual Dining, A la Carte and Banquet Service. Working knowl
edge of MS Excel, MS Word and Quickbooks.

PROFESSIONAL EXPERIENCE
Marine Corps Community Services Marine Club a" Arlington, VA
2008 to 2010 - General Manager
a Called in to turn around Marine Club operations with less than $18,000/month s
ales.
a Spurred significant growth in monthly sales by 35% to 110% averaging 64%.
a Managed all aspects of the day-to-day operations of the Marine Club uncompromi
sing food quality.
Noodles and Company -
2007 - General Manager, new restaurant opening
a Called in to assist in the opening of 2 new restaurants in Fredericksburg, VA.
a Built competent employees engaged in a variety of food preparation activities
like sauting, garnishing and grilling.
a Trained the cashier and other administrative personnel.
Took a few months off to visit my daughter and birth of my grandson in Alaska.
12/2006 to 5/2007
Zanzibar on the Waterfront - SE Washington, DC
2003 to 2006 - Controller
a Maintained acceptable food and beverage costs at 29% and 21% respectively.
a Took charge of P & L as well as budget formulation and enforcement.
a Reduced aging accounts payable from $600,000 to $150,000 over 3 years by reneg
otiating with creditors.
a Generated timely reports on the financial conditions of the restaurant includi
ng; sales comparisons, weekly expenses, cash flow and weekly, monthly and quarte
rly P & L.
Mrs. Kas Tollhouse - Silver Spring, Maryland
2000 to 2003 - General Manager
a Increased food and beverage sales by 28% resulting in a net profit improvement
of over 55%.
a Documented training methods, revised menu items, improved inventory controls a
nd stream lined banquet operations, constantly seeking ways to improve customer
service.
a Initiated a Sunday Brunch Buffet which resulted in a sales increase for mid-da
y on Sunday of over 800%.
a Supervised a host of employees on a daily basis.
Phillips Seafood Restaurants/Phillips Flagship - Washington D.C.
1996 to 2000 - General Manager of Phillips Flagship
a Delivered strong increases in sales volume from 5.2 million dollars per year t
o 11.0 million dollars per year over a 4 year period.
a Contributed to driving operating costs down resulting in the complete turnaro
und of net profit from a 1 million dollar loss to a 1 million dollar profit duri
ng that same 4 years.
a Received GM of the year award.
1992 to1996 Controller of Phillips Flagship
a Took charge of P & L using Excel, Quick Books and Dynamics.
a Controlled all primary and secondary costs as well as payroll for 350 to 500 e
mployees.
a Reduced employee theft and implemented mechanisms to prevent future recurrence
s.
a Increased annual parking lot sales from $ 100,000 to $ 440,000 per year.
1987 to 1992 - HR Recruiter for all Phillips Seafood Restaurants
a Singularly responsible for recruiting and hiring employees ranging from Genera
l Managers to Servers for all Phillips Seafood Restaurants locations.
a Interviewed and referred over 3500 applicants.
District Management Corp. - Washington D.C.
1985 to 1987 - Human Resource and Training Manager
a Recruited, hired and trained individuals for a management training program.
a Designed and implemented a management training program that included; primary
cost controls, P & L training, staff motivation, product knowledge and hiring an
d interviewing techniques.
Color Tile Inc. A Tandy Company -
1980 to 1985 - General Manager
a Successfully managed and operated 3 different Color Tile Stores from Florida t
o Maryland.
a Named General Manager of the Year.
EDUCATION
MCCS Certified Manager Training Class
MCCS Manager Training
Michigan State University M.A. Degree, Educational Administration
Olivet College B.A. Degree, English/Psychology/Teaching