RICHARD PINNEY

21820 SE 296th Street a Black Diamond, Washington 98010

(206) 730-6946 a rpf8ab30@westpost.net

SPECIALIST AND EXECUTIVE EXPERTISE

Business Development ~ Operations ~ Management
Dedicated, results-oriented executive with a successful background in elevating
organizational performance through the execution of comprehensive operational an
d procedural initiatives. Insightful director offering a diverse mix of financi
al, human resources, strategic planning and decision-making expertise. Visionar
y leader and customer advocate; skilled at building top performing teams and cul
tivating relationships to drive customer satisfaction results. Strategic develo
per with demonstrated success in identifying and capitalizing on business develo
pment opportunities.
Areas of expertise include:

Team Building a Recruiting & Selection a Performance Management a Financial & Ou

tcomes Analysis
Strategic & Tactical Planning a Organizational Leadership a Business Expansion a
Cost Analysis a HR
Budgeting & Forecasting a Community Outreach a Business Analysis a Relationship
Building

a" PROFESSIONAL EXPERIENCE a"

PIONEER HUMAN SERVICES ( 501 C 3), Seattle, Washington 1996 a" 2010
60M Self-supporting Social Enterprise Organization comprised of for-profit busin
esses operating under a non-profit organizational structure; businesses include
aerospace manufacturing, food services, distribution and fulfillment and real es
tate and property management.
Vice President Food Services/Business Development (Sept. 2008 a" March 2010)
Drove new business development of food manufacturing business unit and two resta
urants through development of comprehensive marketing and community outreach ini
tiatives. Facilitated new contract proposals, presentations, negotiations and i
mplementations with operations. Championed effective enterprise leadership and
environmental responsibility. Spearheaded growth by conceiving and executing ma
jor projects.
Selected Achievements:
a Oversaw multiple new contracts valued at $4.6 million.
a Promoted organization through superior public speaking and communication skill
s.
Vice President of Food Service Division (Sept. 2000 a" Sept. 2008)
Directed all aspects of operations, including logistics and training with full P
/L responsibility for institutional/production facility preparing 3,100 units pe
r day for 14 contract locations, 2 retail outlets and extensive catering operati
ons. Collaborated with non-profit organizations across the country, consulting
on logistics and feasibility of incorporating PHS business model. Introduced en
vironmentally sound service products to facilities and embraced Leeds Building C
ertifications. Engaged PHS Board Members, cultivating long lasting relationship
s. Reduced COGS by negotiating beneficial vendor contracts and initiating inven
tory and labor control systems. Designed and implemented opening of two new ret
ail locations. Applied extensive menu development skills, including nutritional
/dietary analyses in conjunction with contract Registered Dietician. Delivered
catering to 2,500 guests and developed marketing plans and catering proposals fo
r Starbucks, Boeing, American Electronics Association, Microsoft and Federal Gov
ernment Agencies.
Selected Achievements:
a Championed personal management vision based on change and innovation, continuo
us improvement, investment in top talent, fiscal responsibility and superior cus
tomer service/community relations.
a Doubled retail sales over five year period.
a Managed various capital projects including due diligence for two unit purchase
s and service projects.
a Spearheaded business continuity, ensuring no service interruption to instituti
onal customers after Nisqually earthquake destroyed main production facility; re
modeled, renovated and reopened facility within seven months, later doubling cap
acity.
a Achieved four consecutive years of 100% rating on Health Department inspection
s by implementing high standards for food safety and cleanliness.
a Honored with Pioneer Human Services Company Leadership Award.
Director of Food Service Operations (Nov. 1996 a" Sept. 2000)
Provided leadership to management team in driving operations, logistics, trainin
g and financial growth for one retail outlet, catering operations and institutio
nal kitchen. Established Food Services Division as an effective training ground
for Agency Clients.
Selected Achievements:
a Revitalized operations within three months, achieving first profitable period.
a Doubled retail sales and contract sales over three year period.
Additional accomplishments took place in the following roles.
General Manager with Schwartz Brothers Restaurants (March 1992 a" Nov. 1996). T
urn Around: Spirit of Washington Dinner Train. Improving efficiencies in orderin
g, nightly inventory control of food and beverage and customer service for guest
run totaling 360 people. Achieved unprecedented four sequential 100% mystery s
hopper reports.
Other previous roles include Owner of Custom Furniture Maker/Restorer business,
Catering Manager
with Schwartz Brothers Restaurants, Assistant Manager with Steak & Ale Restaura
nt
and Dining Manager for Red Lion Hotels. Details on request.
a" EDUCATION & TRAINING a"
University of Massachusetts, Amherst, Massachusetts a" Major: Plant & Soil Scie
nce
ServSafe a" Food Protection & Sanitation Certification
Management Action Plan (MAP) Training
a" AWARDS & ARTICLES a"
Norman F. Chamberlain Leadership Award (received in 2001, nominated two addition
al years)
Food Management Magazine, September 2008
Seattle Times
Seattle Post Intelligencer
Puget Sound Business Journal
a" PROFESSIONAL AFFILIATIONS a"
Bellevue Downtown Association
Seattle Chamber of Commerce
Bellevue Chamber of Commerce
American Lung Association Mt. Rainier Climb for Clean Air