COURTLEN C. BURKE, SR.

BSBA, ARRT, PURSUING MASTERS

165 Huntington Ct. Newnan, Georgia 30265 678-378-8041 cbfb4d04@westpost.net

SUMMARY OF QUALIFICATIONS
t Established professional combines extensive knowledge, skills, and abilities i
n business administration and management, human resources, and technology with s
trong interest in general management.
t Leader committed to the organization's culture, working well independently to
promote vision, mission, and values. Proficient in verbal and written communicat
ion. Budget management and financial planning.
t Relationship builder who delivers quality customer service ensuring satisfacti
on and retention.
t Expertise in contract negotiation and conflict resolution with proactive analy
tical approaches to problem solving.
t Follows Quint Studer philosophy of leadership and management.

MANAGEMENT SKILLS
t Developed and implemented records management program for filing, protection, a
nd retrieval of records, and to assure program compliance. Excellent interperson
al skills.
t Resolved customer complaints regarding services, products, or personnel.
t Planned and prepared work schedules and assigned 25-100 employees to specific
duties.
t Attended company meetings to exchange product information and coordinate work
across departments.
t Conferred with company officials to develop methods and procedures to increase
sales, expand markets, and promote business resulting in increase in sales.
t Tracked inventory and performed stock control and reordering at specified leve
ls.
t Reviewed operational records and reports, projecting sales and profitability t
hrough business process analysis.
t Established and implemented departmental policies, goals, objectives, and proc
edures, conferring with board members, organization officials, and staff members
, as needed.
t Directed and supervised staff to achieve and meet organizational goals. Increa
se employee engagement scores.
t Administered all facets of projects, relationship management, and conflict res
olution to risk management and quality control.
t Performed human resources functions, including hiring and training newly hired
staff and consultants.
t Prepared and organized commitments or contract procurement.
t Project managed timely delivery of products.
t Handled budget preparations, approved budget expenditures, and corporate finan
ce management.
t Planned and directed staffing, training, and performance of evaluations to dev
elop and control service programs.
t Established good business and built relationships with clients while ensuring
satisfaction and retention levels.

EDUCATION
MBA /General Management Expected 2012
University of West Georgia Carrollton, Georgia
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (2007) Economics Marketing/Financ
e/Human Resources, Business and Government Policy including unions and negotiati
ons
Thomas Edison State College, Trenton, New Jersey
* GPA: 3.5/4.0
ASSOCIATE IN MEDICAL SCIENCE (1982)
Emory University, Atlanta, Georgia
CORE CURRICULUM (1980 - 1981)
Georgia Southwestern University, Americus, Georgia
CORE CURRICULUM (1978 - 1979)
Middle Georgia College, Cochran, Georgia
Emanuel County Institute (Graduation 1978)
Twin City, Georgia
PROFESSIONAL EXPERIENCE
DIRECTOR RADIOLOGY/IMAGING
AGENCY/ INTERIM 03/2010- 08/2010
Effective leadership communicating the organization's vision and values to be ca
rried out in the day-to-day activities throughout the hospital. Demonstrates eff
ective interpersonal leadership characteristics including positive attitude, qua
lity decision- making, team player oriented and positive change agent. Actively
works to improve physician, employee, and customer satisfaction performance scor
ing. Demonstrates fiscal accountability for department by meeting budget. Mainta
ins equipment in good working condition with CER requests, and in collaboration
with dept MDs to enhance service delivery capability. Ensures compliance with JC
AHO, environmental safety and other regulatory agency requirement standards. Est
ablish and maintains departmental policies and procedures to reflect the quality
organizational standards.
DIRECTOR RADIOLOGY 100 FTEs / 260 beds/ MRI/RADIOLOGY/NUCLEAR MEDICINE/ VASCULAR
/ULTRASOUND/ MAMMOGRAPHY/CAT SCAN
Regional Medical Center San Jose, San Jose, California 95116-1691
01/ 2009-03/2010
Develop and maintain effective and efficient service delivery systems for assign
ed departments in keeping with the mission and goals of the organization with ti
mely updates of goals. Actively participates in strategic planning process for a
ssigned departments, in accordance with regulatory, legal, administrative and co
rporate requirements. Effectively provide an adequate number of qualified and co
mpetent staff for departments. Maintain a supportive work environment and educat
ion plans. Establishes, maintains and upgrades standards for staff competence as
demonstrated by department performance criteria. Effective management of fiscal
responsibilities includes ongoing analysis and maintenance of MOR, PLUS, and Kr
onos standards. Coach employees, promoting employee relations, employee HR docum
entation compliance, and effective communication with all staff members. Ensures
timeliness of performance evaluations in accordance with HR policy. Makes effec
tive hiring decisions as evidenced by minimum turnover rate. Prepares updates/re
ports for Administration and Board of Directors as needed. Maintains knowledge o
f current trends and developments in the field by reading journals, books or oth
er literature and attending related seminars and conferences. Plans and conducts
regular department meetings to keep staff informed of current department and sy
stem information and policies and to discuss pertinent issues. Establishes a cli
mate of mutual trust, integrity, vision and respect by dealing with others in a
fair and just manner. Takes responsibility for staff compliance with policies an
d procedures. Demonstrates willingness to provide mentor-ship for individuals id
entified as having potential for growth and development. Demonstrates effective
communication with employee, customers and administration. Meets or exceeds budg
eted goals for assigned departments, assesses and plans for capital and operatio
ns needs of departments. Maintained budget of more than $8.5million in capital i
mprovement and more than $2 million in operation expenses. Identified opportunit
ies for revenue enhancement and/ or cost savings. Demonstrates abilities as a me
ntor/coach by assessing needs, planning, implementing and evaluating learning an
d performance of team members as assigned. Maintains confidentiality of patient
and organizational information, including oral, written, and electronic communic
ation. Participate in Union contract negotiations. Ensures compliance with JCAH
O, MQSA, federal, state, and local agencies. Actively participates in and encour
ages others to utilize creative and innovative approaches to tasks. Ensures that
routine and priority tasks are completed in within departmental time-frame. Ens
ures efficient implementation and operation of PACs. Effectively improved employ
ee engagement, physician, and patient customer satisfaction scores.
MANAGER INTERIM/LEAD MRI TECH / MRI OPERATIONS/ Special Procedures/ 20 FTEs/ 350
beds/ PACs/RIS/ACR Accreditation
Southern Regional Medical Center, Riverdale, Georgia 30274 10/1998 -12/20
08
Providing effective leadership by coordinating and integrating services within
the department, other departments, and with the hospital's primary functions. St
rategic planning, business development, performance improvement, leadership deve
lopment, staff retention/recruitment, and overall direction of the department. M
anage department budget of $2.5 m including equipment upgrade, monitor operation
al and capital costs. Determining human resources qualifications, competence and
performance expectations; implementing and monitoring staffing plans; providing
orientation, in-service training and continuing education of all persons in the
department and applying policies/procedures pertaining to human resources manag
ement. Act as liaison for all physicians involved in cardiovascular services. Fo
rmulate strategies for professional advancement and retention; supports the clin
ical advancement program and identifies opportunities for development appropriat
e to the level of individual competencies; creates an environment conducive to i
nnovation and progressive learning. Recruits and develops a quality staff; monit
ors and evaluates staff performance in accordance with job responsibilities; art
iculates standards of performance that support patient expectations. Continues t
o assess and improve the department's performance by designing operational proce
sses, monitoring performance through data, analyzing the data, implementing sust
ainable performance improvement and participating in multidisciplinary interdepa
rtmental PI activities. Manage the environment of care by developing, implementi
ng and monitoring processes to reduce and control environmental hazards and risk
s; preventing accidents and injuries and maintaining safe conditions for patient
s, staff and visitors. Monitoring and improving customer service and service tur
n-around time. Ensures compliance with JCAHO, federal, state, and local agencies
. Strong communication with IT department with the implementation of $8m PACs/RI
S information system. Ensures provision of exemplary care; validates that care i
s provided according to current standards of practice; supports and monitors the
quality improvement program according to department and institutional level. De
veloped workable implementation plans; communicates changes effectively; builds
commitment and overcomes resistance; prepares and supports those affected by cha
nge; monitors transition and evaluates results. Delegate work assignments; match
es responsibility to the person; gives authority to work independently to lead t
echs; sets expectations and monitors delegated activities; provides recognition
for results. Exhibits confidence in self and opinions of others; inspires respec
t and trust; Provides vision and inspiration to peers and subordinates. Manage t
he performance review & objective setting process as well as annual merit salary
& equity reviews. Establish an environment, which demonstrates frugal consumpti
on of supplies and relevant cost savings/waste reduction efforts. Develops and s
ubmits annual budget for operations within established time frames. Ensures capi
tal equipment needs using a CER process. Ensures FTE utilization agrees with app
ropriate operational targets (patient census, adjusted patient days, patient day
s and discharges),
Oversees financial resources for the departments, ensuring resource allocations
meet budgetary constraints. Reviews all contracts in regard to Radiology. Makes
recommendations to COO as appropriate.
SUPERVISOR/MRI TECHNOLOGIST, MRI/ 15 FTEs/ 450 beds
Piedmont Hospital, Atlanta, Georgia 2/1997 -10/1998
Strategic & operational direction of MRI department service line. Continuous ad
herence to state and federal rules and regulations on safety and quality assuran
ce programs, ensures compliance with JCAHO, federal, state, and local agencies.
Clinical management of 15ftes, department budget of 3-3.75m, employee scheduling
, training, and motivation. High sense of integrity, working effectively with ra
diologists and all members of medical staff. Exhibits objectivity and openness t
o others' views; gives and welcome feedback; contributed to building a positive
team spirit; able to build morale and give commitments to goals and objectives;
recognizes accomplishments of other team members. Identified and resolved proble
ms in a timely manner; gathered and analyzed information skillfully; Developed a
lternative solutions; Works well in group problem solving situations; Uses reaso
n even when dealing with emotional topics. Act as coach to constantly improve em
ployee performance. Developed action plans for improvement as necessary. Respons
ive to needs of subordinates, peers, and superiors in a positive manner. Respons
ible for ensuring patient satisfaction targets are met or exceeded. Initiated an
d promoted communication to affect coordinated integration of clinical support s
ervices required for comprehensive, interdisciplinary patient care. Maintained p
hysical environment that supports patient, personnel and visitor safety' patient
/family comfort and staff efficiency. Conveyed positive approach in communicatio
n management decision; engaged staff in the development and support of a departm
ental philosophy and goals consistent with those of the organization. Formulated
strategies for professional advancement and retention; supports the clinical ad
vancement program and identified opportunities for development appropriate to th
e level of individual competencies; fostered an environment conducive to innovat
ion and progressive learning. Recruited and developed a quality staff; monitored
and evaluated staff performance in accordance with the job responsibilities; ar
ticulated standards of performance that support patient expectations.

DIRECTOR Clinic Operations, MRI, CT., General Radiology, 35 FTEs/ Out-Patient Mu

lti-Facilities
Ortho Imaging Centers, Houston, Texas 01/1993 - 01/1997
Leadership and direction of multi- imaging centers including general Radiology,
CT, MRI, and Lab diagnostic procedures for the achievement of balanced growth an
d delivery of excellent patient care. Human Resources functions including staffi
ng clerical, front office, and support personnel. Ensuring high performance to i
mprove operational effectiveness and assuring customer satisfaction. Providing o
versight of operations, center manager, supervisors, capital purchases, strategi
c planning, business development, and facilitating a positive image of the organ
ization within the business community. Administrator Director for the organizati
on's employed physician practices to address clinic practice and facility issues
. Ensured highest standards of quality in area of responsibility, giving conside
ration to outcome, safety and effectiveness by: assessing and implementing polic
ies and procedures that guide and support the provision of services. Continued a
dherence to state and federal rules and regulations on safety and quality assura
nce programs. Analyzes and controls financial performance of radiology to ensur
e optimal efficiency and resource utilization within an established budget. Demo
nstrated sound judgment in the planning, allocation and authorization of budgete
d funds for clinical and program needs. Operated within defined fiscal parameter
s relative to patient volume, facilitated staff involvement in established depar
tmental programs including quality improvement, patient and professional educati
on and new initiatives. Provided forward thinking HR consulting to employees in
functional areas of Human Resources including workforce planning, organizational
design, employee relations, performance management, talent management, employee
engagement, employee development and career planning, and compensation programs
.
MANAGER CT/MRI/Special Procedures, 50 FTEs / 400 beds
NW Medical Center, Houston, Texas 03/1990 - 01/1993
Managed strategic and operational direction of CT, MRI, and Cardiac service line
s. Managing daily customer service, image quality, budget management, compiling
data concerning volume growth, making improvement recommendations for improved s
ervice and cost-saving measures to executive management, maintaining and improvi
ng safety measures. Monitor staffing, turn-around- time for service imaging and
final report, ensuring clear communication with radiologist and other medical st
aff for efficient operation. Ensure compliance with JCAHO, MQSA, federal, state,
and local agencies. Efficient and safe operation of the Cardiac Catherization L
ab, Electrophysiology Lab, cardiology post-interventional units. Effective commu
nication with cardiologists, cardiac surgeons, and other members of the Medical
staff. Responsible for financial management of cardiac services including budget
ing, payroll, and equipment purchases. Acted as primary liaison for all physicia
ns involved in cardiovascular services. Frequent verbal and written communicatio
ns with physicians and departmental staff. Routine communications with patients,
families and other hospital staff. Explains and gives instructions/directives r
egarding services, rules, policies, procedures or standards of care. Includes th
e communication of commitments and professional advice. Extensive communications
and interpersonal skills. Uses tact and discretion to maintain goodwill, obtain
cooperation, discuss problems and make recommendations.
Interventional Radiology Technologist
Hermann Hospital 350 beds
01 /1988-02/1990
IR procedures
Cat Scan Technologist
Tri-County Scan Lab / Private
04/1984-12/1987
Out patient imaging
Radiology Technologist
Grady Memorial Hospital
06/1982-04/1984
Emergency X-ray environment

AWARDS
SOUTHERN REGIONAL MEDICAL CENTER
* Employee of the Month Award, August 2007
* 5 Star Award for Excellent Customer Service, 2005
* Rising Star Award, 2005, 2006, 2007
ORTHO IMAGING CENTERS
* Gold Standard Director's Award, 1997

PROFESSIONAL MEMBERSHIPS
t American Registry of Radiologic Technology, 1982 - Present
t American Heart Association, 1982 - Present
t California Radiologic Technology Certificate
t CRA eligible/AHRA