Robert Willard

167 Grandview Ave. Wadsworth, OH 44281

rwfc0cc6@westpost.net
330-606-6327

Summary
As a highly motivated, results-driven professional I would make an excellent add
ition to any organization. One of my strengths is versatility. I have over fiv
e years of experience in marketing and sales. I have been a successful upper le
vel manager for the past six years, where I was responsible for overseeing an op
eration consisting of 280+ seasonal employees and six full-time direct reports.
I have spent over fifteen years in management and excel in mentoring and motiv
ating employees.
Core Competencies
* Strategic Planning and Implementing
* Public Speaking & Presentations
* Standardizing Processes and Procedures
* Employee Training
* Staff Motivation and Mentoring
* Managing Multiple Projects
* MS Office Programs
* Technology Savvy
* Social Media
* Marketing
* B 2 B Sales
* Customer Retention

Employment History
Director of Operations, Hastings Water Works 2004-Current
* Oversaw daily operations of Cleveland and Columbus offices.
* Assisted in the development and management of annual company budget ($3.2 mill
ion)
* Secured the three largest accounts ever for the company. Revenue totaling ove
r 500k in revenue.
* Created best work practices and implemented them.
* Worked as Director of Lifeguard Operations for 3 years prior to being promoted
.
Recreation Manager, Hudson City Schools 2001-2004
* Created new programs to increase revenue and ensure a balanced program.
* Oversaw daily pool operations.
* Extensive community relations building.
* Created an extensive personal policies and procedures manual for all recreati
on staff.
Vice President, American Pool Service, Inc. 2000-2001
* Oversaw all day-to-day operations.
* Created innovative methods to promote company to new market.
* Evaluated management and staff objectively.
* Conducted all training of staff.
* Surpassed all goals set for me by our corporate office.
Account Executive, Arch Paging 1998-2000
* Prospected for new business through cold calling, seminars and telemarketing.
* Sales Leader in 2000 for the Northwest Ohio Market.
* Increased sales in my territory by 20% in each 1999 and 2000.
* Established a relationship with a truck driving school that allowed me exclusi
ve access to new graduates every week, resulting in dozens of new sales.
Aquatics Coordinator. American Red Cross 1995-1998
* Coordinated programs and courses in specialty area.
* Ensured the best possible customer service.
* Increased volunteer base by 50%.
* Marketed programs to assure the success of the aquatics budget.
* Worked as First Aid Associate for one year before being promoted.
Certifications/Accomplishments
* NSPF Certified Pool Operator, Member of Region IV American Red Cross IT Commit
tee, Ellis and Associates Lifeguard Instructor, Instructor Trainer for the Ameri
can Red Cross, Nominated for Top 40 Under 40 Award.
Education
University of Akron 2005-Current
University of Toledo 1993-1995
References
Available Upon Request