CAREER WEBSITE: http://www.kbaker.

info
SENIOR EXECUTIVE RESUME
A strategic, hands-on executive and an accomplished change agent with a 20 year
track record of revitalizing, restructuring, accelerating growth, maintaining RO
I for operations in intensely competitive markets and a key player in several su
ccessful business sales and acquisitions. This executive repeatedly delivered ra
pid and sustainable performance improvements in turnaround assignments: restored
profitability, transformed operational systems, spurred revenue growth, improve
d morale, and positioned business for growth. Recognized for ability to distill
complex issues to fundamentals, create blueprints for growth, and implement syst
ems to guarantee profitability and sustainable competitive advantage.
The acquisition of an $8M annual revenue business unit which returned the origin
al investment within four months after successfully renegotiating contract terms
with Chrysler. Invested an additional $760K in substantial facility renovations
within the 1st year of purchase; resulting in: fully recovered within the follo
wing 24 months.
After two years of intense sales and marketing effort, obtained the companiesa f
irst significant long term contract with an Asian automotive OEM (Nissan) valued
at $6.5M annual revenues. The success of this new business; resulted in: the aw
ard of a $5.2M three year contract with an additional Asian OEM client (Toyota).

Over a two year period, created and implemented a aVehicle Coordination Teama of
78 individuals that assumed the administration of all GM Marketing vehicles in
the US. This Team located in five regions managed and coordinated the logistics
of over 23,000 vehicles in 2700 events, 500 long term promotions and 165 auto sh
ows; resulted in: Team enabled GM to reallocate (or eliminate) a percentage of t
he work efforts of over 1,000 GM salaried heads saving the client an estimated $
19M and generated $7.8M new annual revenues.
KEY STRENGTHS
Key Account/Client Management, Cost Control, High Performance Team Building,
Project Management, Strategic Development, Sales Communications, Productivi
ty & Performance Management, Organizational Development, P & L, Negotiating
Contracts, Change Management, Relationship Building, Process Re-engineering, S
trategic Key Alliance, Asset Utilization, Revenue & Profit Growth, New Market
Identification, Diversification of Services
EXECUTIVE EXPERIENCE
QEK GLOBAL SOLUTIONS, Bloomfield Hills, MI 1992a"2009
An asset management company with annual revenues exceeding $60M and 850 employee
s in 55 locations throughout the US, overseeing the administration of some of th
e world's largest vehicle fleets.
President/CEO 2007-2009
Directly accountable for over 46% of US company growth since 1999
Reduced corporate SG&A and direct expenses to off-set the 2008/2009 decline in t
he automotive industry, successfully increasing gross profit by 6-7%, meeting an
nual plan expectations
Conducted numerous analytical on-site studies that identified significant proces
s inefficiencies and liabilities in current and potential client operations, gen
erating new revenues and strengthening client relationships
CEO 2001-2007
Responsible for North and South America Operations
Reduced employee turn-over from 32% to 14% and management staff turn-over to les
s than 2% through the creation of a strong and effective HR department
Renegotiated several automotive OEM client contracts resulting in a $2.3M increa
se in profitability for US and Canadian operations
Reduced $9.8M of a clientas operating expenses over a four year period, generati
ng a 10:1 ROI for the client
Implemented financial training, communication and accountability to mid-level ma
nagement creating a aTeama focused on exceeding annual plan targets
Vice President of Operations 1999-2001
Established an out-sourced management service with an automotive OEM Tier One cl
ient that generated $2.5M annual revenues enabling the client to maintain and se
lf-administer their fleet programs throughout the US
Launched a adoor to doora vehicle delivery service producing $400K in new annual
revenues
Senior Operations Manager 1992-1999
Established 14 new company vehicle out-of-state locations, recruited 74 new empl
oyees, and developed three service center operations producing over $4M in annua
l revenues
Generated $425K in new revenues by designing and implementing an asset recovery
program that allowed an automotive client to recover $7M annually of inventory a
ssets that were previously written off
Directed the $1.3M up-fit and staffing of a large regional service center for an
automotive client producing $5M in new annual revenues
CREATIVE AUTOMOTIVE PROFESSIONALS, Warren, MI 1986-1992
An administration services provider for several automotive dealerships, a fleet
administration company, two car rental companies, a vehicle brokering company, a
"grey market" financing company, and a used vehicle remarketing company.
General Manager
Created new profit center in the purchase and sale of used vehicles generating $
250K in annual margin
Implemented 15 new and used vehicle rental locations
Increased the return on sales of rental vehicles by 23% by shipping out of state
Reduced the cost of unrecovered damages to the rental fleet by 15%
AMERICAR RENTAL SYSTEMS, Troy, MI 1976-1986
A privately owned rental and leasing company with 31 locations, providing short
and long term rental of 3600 passenger cars, light, medium and heavy duty trucks
, as well as buses and RVas.
Vice President of Operations 1985-1986
Established seven new rental locations and 200% growth of new retail and wholesa
le clients
Obtained State certified self-insured liability fleet coverage, reducing expense
s by 14%
Reduced fleet repair costs by 18% and service facility operations cost by 45%
Obtained direct warranty dealer repair and prep status with an automotive OEM, g
enerating $500K in annual revenues
Developed automotive OEM plant feedback, product testing, and vehicle retrofit p
rograms creating an additional $175K in profit annually
District Manager 1982-1985
Location Manager 1980-1982
Rental Agent 1978-1980
Automotive Technician 1976-1978
EDUCATION AND TRAINING
BA, Secondary Education, Oakland University, Auburn Hills, MI
Summa Cum Laude, University and Department Leadership Honors

MEMBERSHIPS AND AFFILIATIONS

NAFA (National Automotive Fleet Association)
OESA (Original Equipment Suppliers Association)
Michigan Chamber Of Commerce