Walter E Curtis

Experienced Training Manager and Learning Expert

wcfd0f36@westpost.net
http://www.linkedin.com/in/walterecurtis
CAREER HIGHLIGHTS
- Save companies in the five- to seven-figures range through large and small cha
nges.
- Apply performance architecture principles for employee development interventio
ns related to learning, structure, policy, procedure, performance management and
talent development.
- Support strategic goals to provide more and better goods and services with gre
ater profitability via a more knowledgeable and skilled workforce, and with forw
ard-thinking systems.
ACCOMPLISHMENTS
Instructional Systems Development
- Over $200,000 time savings (first 30 days) transitioning 30,000 employees to a
n OCR time-keeping system
- Over $1,000,000 re-work savings leading ISD teams to establish modular constru
ction techniques
- Recapture 32% time and scope losses on a government development project by neg
otiating activities to stated project objectives and coaching team members
- Project management: $75,000 savings by aligning methodologies across multiple
projects
Internal and External Consulting
- Recommended personnel, work requirements, background and development methodolo
gy for voice-based authoring teams of learning and reference materials onboard S
eawolf class submarines.
- Expanded authoring system capabilities to handle complex operations and simula
tions by devising a way for a single variable to function as four variables.
- Saved over $150,000 by working with flight simulation engineers to repurpose e
xisting simulation equipment for maintenance personnel (avoided development cost
s of part-task trainers).
- $200,000 savings in workforce deployment costs for dispatch operations coverin
g most of southern California (needs assessment report used a" and quoted a" as
exemplar for other consultants)
- Researched and piloted learning management systems (LMS and LCMS) at The Gas C
ompany, Sempra Energy and Warner Bros.
Performance Management
- ADDIE for the first management development curriculum of newly-formed Sempra E
nergy (merger of The Gas Company and San Diego Gas & Electric), establishing end
uring cultural leadership aspects for the new corporation in financial fluency,
professional skills, communications and score-carding.
- As IT Training Manager at Warner Bros., selected, customized, certified for, i
mplemented and evaluated DDIas Service Plus program. Established MIS University
and managed the training budget.
- ADDIE for performance management curriculum to establish principles and practi
ces for this core cultural change in business philosophy. Results: better job d
escriptions, successful job standards (including customer service), better and m
ore consistent technical training, higher quality hires and greater linkage betw
een performance reviews and historical performance.
Learning Technology
- Selected and launched computer systems for tuition reimbursement programs at t
wo organizations.
- Team lead for ADDIE of 78 CBT modules delivered to over 1,000 aircraft profess
ionals from more than 20 countries for the maintenance of MD-11, MD-80, and MD-9
0 aircraft.
- Maintained budget and negotiated timelines for ADDIE of real-time, dynamic sim
ulations of oil exploration equipment, meeting client performance expectations.
- Realized a 21 percent savings in off-site training / travel costs by establish
ing Management Information Systems (MIS) University with core- and certification
-level business and technical curricula at Warner Bros.
- More than $85,000 savings by establishing eLearning for MS applications, repla
cing external course and travel costs.
EXPERIENCE
HR Training & Employee Development Manager, San Manuel Band of Mission Indians,
Highland, CA, 9/04 a" 3/10
a Native American government and economic developments. Develop and facilitate s
upervisory and leadership skills for executives, managers, supervisors.
a Develop and facilitate compliance and non-technical skills training (communica
tion, interpersonal, conflict, customer service, etc.) for 3500 individual contr
ibutors / teams.
a Office productivity eLearning for 1500 personnel.
Performance Technology Consultant / Partner, Itas About People, West Covina, CA,
4/00 a" 9/04
a Client consultation focused on performance technology, Instructional Systems D
esign (ISD), project and organizational leadership for medium- to large-scale st
akeholders. Key clients and collaborations included:
a" Halliburton/Simulis
a" Warner Bros.
a" Cisco
Senior Performance Technologist, Sempra Energy, San Diego / Los Angeles, CA, 7/9
8 a" 4/00
a Led projects/programs for an executive development curriculum, online learning
, and tuition reimbursement.
a Consulted internally on employee self-service, balanced score-carding and LMS
functionality in an HRIS system.
Senior Instructional Designer, Southern California Gas Company, Los Angeles, CA,
1/94 a" 6/98
a Team lead for ADDIE of customer service and call center training curricula.
a Created the enterpriseas first electronic performance support interventions fo
r 800+ customer service representatives.
a Managed 9 multimedia learning centers throughout southern California used to d
eliver training to 9,000 personnel.
Additional experience details available upon request.
EDUCATION
a M.S., Curriculum and Instructional Science, with emphasis in Educational Techn
ology, Brigham Young University, Provo, UT.
a B.A., Germanic Languages, Minor: Theoretic Linguistics, Brigham Young Universi
ty, Provo, UT.
CERTIFICATIONS
a Human Performance Technology Institute: Making the Transition to Human Perform
ance Technology.
a Level 1 Strength Deployment Inventory facilitator, Personal Strengths Publishi
ng.
a German-English technical translations, American Translatoras Association.
AFFILIATIONS
a International Society for Performance Improvement (ISPI).
a American Society for Training and Development (ASTD).
a Society for Human Resource Management (SHRM).
PUBLICATION
a aImproving Instructional Design Performance with Technology,a with John M. Sto
rmes in Implementing HRD Technology, published by the American Society for Train
ing & Development, 1999.