TAMEKA E.

CRAWFORD
4606 Panacea Road * Pikesville, Maryland 21208
(443) 844-9980 * tc508dba@westpost.net
RELATIONSHIP MANAGER, CONTRACT COORDINATOR, ACCOUNT MANAGER, TRAINER, PROJECT MA
NAGER, MERCHANT RISK ANALYST
Award-winning, customer-focused professional proficient in multi-billion dollar
key account management, project management, and contract management in high-volu
me, fast-paced settings for such corporations as First Data Corporation and Veri
zon Wireless. Highly adaptable communicator seamlessly interacting with internal
company personnel as well as external client representatives, deftly mediating
complex challenges, directing training, and interpreting vital regulatory and co
ntractual requirements. Demonstrated project manager consistently meeting deadli
nes. I am skilled in boosting incremental income as well as identifying and maxi
mizing new business development opportunities.
SUMMARY OF QUALIFICATIONS
* Oversaw merchant accounts encompassing budget creation, Profit and Loss analys
is, negotiated contracts, product development, fraud/ risk analysis, strategic p
lanning and business development.
* Remotely directed the work of employees assigned to the program from technical
, finance and operational areas
* Trained merchants on industry best practices and made suggestions for process
improvements
* Handled contract negotiations, product enhancements, collection proceedings an
d report generation as a contact person between the client and other internal pe
rsonnel.
* Coordinated the preparation of business plans, proposal work statements and sp
ecifications, operating budgets and financial terms/conditions of contract.
* Draft contract proposals and technical white papers for contractors supporting
government entities
* Directed troubleshooting and problem resolution for terminal and technical cha
llenges.
* Conducted quarterly business reviews for assigned accounts providing an overal
l business analysis, best practices and marketing suggestions for in- store sale
s growth.
* Served as primary customer contact for program activities, leading program rev
iew sessions with customer to discuss revenue growth, program performance and te
chnical enhancements.
* Liaised between sales team and assigned accounts to and retain assigned accoun
ts.
* Compiled weekly reporting for upper management and assigned merchant accounts
as needed
* Liaised between the customer and internal departments and served as a consulta
nt to the merchant on all industry initiatives, business growth opportunities an
d best practices.
* Executed client installations and account conversions from initial launch to f
inal completion as the Project Manager
* Maintained a working knowledge of product suite and industry innovations
* Provided training, coaching, direction and resolution for peers and assigned m
erchant accounts
* Analyzed P&L, pricing reports and customer metrics to ensure that contracts ar
e within negotiated parameters, cost control guidelines and prevent customer chu
rn
* Developed training materials and facilitated virtual and face-to-face training
sessions for employees and assigned merchant accounts based on individual needs
* Created and maintained a database/ sales pipeline of prospective revenue oppor
tunities for each managed relationship
* Exceeded revenue goals by 12- 21% annually utilizing a creative and entreprene
urial approach to account management and organic revenue growth
PROFESSIONAL EXPERIENCE
ENACSS LLC. Pikesville, Maryland Proposal and Technical Writer
2006- Present
Write and edit technical documentation for the organizations contracted governme
nt projects. Responsible for organizing notes to generate white papers and techn
ical summaries. Proofread and edit proposal content while checking drafts for co
nsistency to ensure that proposals are well written, accurate and complaint with
the requirements of the proposal request.

FIRST DATA CORPORATION Remote Regional Relationship Manager

2008-2009
Managed top-tier regional and mid-market relationships yielding annual product r
evenues topping $3M to $45M, including resolving financial and other daily merch
ant problems as a "go to" person known for delivering high-caliber customer serv
ice. Executed technical projects from initial launch to final completion while o
rchestrating live account functions. Negotiated contract renewals and pricing ag
reements. Cultivated and strengthened new and current alliances, maximizing incr
emental revenue.
CADMUS COMMUNICATIONS Pikesville, Maryland Account Manager 2007
-2008
Managed daily operations and customer support for assigned projects/ accounts su
ch as Becton Dickinson, American Psychological Association and Standard and Poor
's. Evaluated client requirements and partnered with the sales and production de
partments. Served as Project Manager established timeline and project plan to en
sure that books and journals were produced and delivered on time and within budg
et.

VERIZON WIRELESS Hanover, Maryland Account Liaison

2006-2007
Delivered daily operations and customer support to National Strategic Accounts.
Anticipated and evaluated client requirements, collaboratively recommending viab
le solutions within the parameters of existing contracts. Emerged as a Subject M
atter Expert versed in consolidated billing and reporting, revenue
analysis and contractual stipulations. Scheduled and followed up with clients on
annual account Rate Plan Analysis. Devised, managed, executed, and monitored se
veral Enterprise marketing programs concurrently.
Performed onsite and remote account reviews to identity and remedy operational i
ssues while expanding new business development opportunities.
GLOBAL PAYMENTS INC Owings Mills, Maryland Relationship Manager
1999-2006
Managed 8 National accounts; such as Verizon Wireless and Ace Hardware, deliveri
ng $1B+ in annual revenues, skillfully resolving retailer problems, ensuring com
pliance with all applicable regulations, and acting as Project Manager for clien
t implementations. Researched and reconciled merchant account issues. Boosted
incremental revenues by maximizing new business opportunities while bolstering
new and existing client relationships. Recommended strategies to drive merchant
and company business growth. Negotiated contract renewals and pricing agreement
s.

EDUCATION
Candidate, Bachelor of Science in Business /Project Management
University of Phoenix, Baltimore, Maryland
Candidate, Senior Certified Sustainability Professional Certification
Towson University, Towson, Maryland
PROFESSIONAL DEVELOPMENT
Project Management Certificate, Howard County Community College, Columbia, Maryl
and
Skillpath Communications * World Class Customer Service Seminar * Contract Negot
iation
MasterCard Arbitration and Compliance Seminars * Oracle Financial Training
Fast Start in Project Management * Core Skills for Developing Leaders Training
AWARDS
Global Payments Commitment and Accountability Award recipient
Verizon Wireless Stellar Performance Award
TECHNICAL SKILLS
Microsoft Office, Excel, Access, PowerPoint, MS Project, Salesforce.com
Keywords: Project Management * Program Management * Regulatory Compliance * Cont
ract Negotiations
* Contract Management * Account Management, Business Development * Budget Creati
on Management * Problem Resolution * Dispute Mediation, Subject Matter Expert *
Fraud and Risk Analysis * Portfolio Management, Relationship Management* Trainin
g Consultant