Objective

Seeking a full-time position in a progressive, successful company where I can ap

ply my skills and knowledge to help provide superior service and solutions to cu
stomers while growing both personally and professionally in a healthy work envir
onment.
Education
* Comptia A+ Certificate, Las Vegas, NV
* Management Certificate, University of Las Vegas, Las Vegas, NV
* MBA with Honors, Regis University, Denver, CO
* BS with Honors, Genetics and Cell Biology, Minors in Microbiology and Molecula
r Biology, Washington State University, Pullman, WA
Work Experience:
Boyd Gaming Corporation, June 2007 - Present
Internal Auditor
* Representing Boyd's interests with internal management.
* Performing compliance, gaming, financial, operational and IT audits of busines
s operations at various properties.
* Evaluating and analyzing processes and systems for compliance with internal an
d external policies, procedures and/or regulations.
* Evaluating internal controls within the system and notifying Internal Audit ma
nagement of deficiencies which might require a change in scope or approach of an
audit.
* Preparing reports and presentations detailing auditing processes and operation
al weaknesses.

Ford Motor Credit Company (FMCC), June 1998 - May 2007

Insurance Specialist
* Represent FMCC's interests with customers and insurance companies
* Negotiate settlements on behalf of FMCC and customers with insurance companies
while maintaining a positive relationship
* Research and apply local and national insurance laws
* Approve settlements and recognize best solutions based on analysis of availabl
e reports
* Supervise and organize training of new team members
Role Model
* Coach and council new hires on FMCC policies and procedures
* Encourage and motivate employees
* Conduct presentations and training lectures
* Initiate programs to increase employee satisfaction
Skip Tracing Specialist
* Research and locate highly mobile customers
* Utilize public databases and the internet to gather information
* Interview potential sources for leads
* Evaluate potential risk versus profit
Customer Service Specialist
* Manage an account base of 5000+ customers
* Negotiate solutions with customers while maintaining a positive ongoing relati
onship
* Mediate conflict resolutions with difficult situations and hostile customers
* Effectively organize and prioritize tasks
* Produce payment plans tailored to meet both the customer and FMCC's needs
Volunteer Experience:
Institute of Internal Auditors, Las Vegas Chapter, Secretary,
Regis University Student Government, Student Representative,
* Represented student concerns to the administration of the university
Planned Parenthood, Volunteer,
* Worked as counselor and educator in a clinic that served a community of over 5
00,000 people
Crisis Line, Volunteer, Pullman, WA,
* Provided crisis intervention counseling for a multi-state hotline