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Sallie R.

Dupas
579 Porter St. (P.O. Box 71 - mailing) (610) 291-1754
Moreauville, LA 71355
SUMMARY
A dedicated, organized professional administrative assistant with 15+ years of e
xperience in the insurance industry. Efficient in verbal and written communicati
on skills, proactive, customer focused, detailed orientedwith commitment to foll
ow-through. Proven ability in multi-taskingwhile maintaining a high degree of ac
curacy and efficiency. Able to work independently or in a group setting.
* Travel Arrangements
* Problem Identification &Solving
* Data Input
* Office Budget Control
* Purchasing office supplies
* Training
* Meeting Coordination
* Project Coordinator
* Negotiator
COMPUTER SKILLS
MS Word, Excel, Outlook, Internet Explorer&PowerPoint
PROFESSIONAL EXPERIENCE
CIGNA HEALTHCARE,Blue Bell, PA 2003 - 2010
Company provides managed and dental care services along with related benefits pr
oducts and services offered through the workplace. Key product lines include: he
alth care products and services, such as medical, pharmacy, behavioral health, c
linical information management, dental and vision benefits;and case and disease
management; and group disability, life and accident insurance.
Administrative Assistant Sr. Associate 2004 - 2010
Performed full range of high level administrative support for General, Sales, Ne
w Business, and Client Strategy Managers, Client Strategy Specialists and Pre-Sa
le team.
* Contributed to superior service delivery using sound business etiquette
* Accurately scheduled meetings and complete travel arrangements
* Met and/or exceeded all deadlines in a professional manner
* Resolved broker, customer and/or member related service issues to include cla
ims, benefits and eligibility matters within 24 to 48 hours
* Received several CIGNA Champion Awards from peers for problem resolution or c
ompletion of a project with a high degree of accuracy and timeliness
* Performed all daily administrative tasks (copying, faxing, printing, ordering
office supplies etc.) in a timely and efficient manner
* Efficiently ordered new materials for meetings in a timely manner often with
tight time constraints
* Partnered with Sales Team to develop customer presentations, mass mailings an
d other customer or producer related projects
CIGNA HEALTHCARE,Wilmington, DE 2003-1999
Group Administrative Assistant
Main support to assigned team that consisted of a New Business Manager, Client M
anager, and two Customer Service Representatives.
* Prioritized and proactively took ownership of projects ensuring desired resul
ts to meet required deadlines
* Created and maintained benefit summaries based on specifications of plan desi
gns to ensure accuracy for client enrollments
* Filled out, executed and followed up on an as need basis of compensation form
s to ensure producer received commissions in a timely manner
* Entered client enrollment meetings in a data base to track and ensure meeting
coverage
EDUCATION
Bachelor of Arts, Music
Southern University, Baton Rouge, LA

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