203 PARKER PLACE a NICHOLASVILLE, KY 40356

PHONE 859-494-2570 a E-MAIL csffb484@westpost.net

CASSIE SOWDER BUFORD
PROFESSIONAL SUMMARY
A motivated and confident business professional with a proven ability to plan a
nd execute projects. Possesses the interpersonal, human relation, and communic
ation skills needed to coordinate daily personnel management. A driven leader w
hose performance has resulted in positions such as trainer, mentor, and other ra
pid professional advancements positions.
CORE COMPETENCIES
Project Leadership Process Improvement Strategic Planning
Customer Relations Creative Presentations Data Analysis
Personnel Management Effective Communication Business Development

EDUCATION
Ashford University
* 2009 a" September 2010 Masters in Business Administration
* 2007 a" 2009 Bacheloras in Management with a concentration in Psychology
PROFESSIONAL EXPERIENCE
Spring 2010 a" Present Affiliated Computer Services
Customer Care Assistant
* Promoted to Acting Supervisor
* Led team from 8th in SBU stack ranking to 1st within a 6 week period based on
overall production and performance.
* Successfully managed short and long term production projects along with provid
ing assistance in training new employees.
* Completed performance reviews and created performance improvement plans for co
aching each team member weekly.
* De-escalated tense customer service situations where the end result would most
likely be the loss of the customer.
Fall 2008 a" Spring 2010 Bluegrass/Oakwood
Enrichment Center Manager
* Promoted to Enrichment Center/Store Manager
* Lead multiple, simultaneous projects and managed 25 instructors; created indiv
idualized learning goals for 75 clients while monitoring their monthly progress.
* Completed a public relations campaign that included the creation of advertisem
ent materials
* Created job descriptions, learning objectives and evaluations for clients and
instructors working in the store.
* Developed curriculums and task analyses for classrooms/workrooms for instructo
rs to use as a guide in the class/work setting.
* Identified areas of below average performance; implemented solutions to improv
e overall business function.
Spring 2008 a" Fall 2008 Bluegrass/Oakwood
Positive Behavior Support Assistant
* Assisted in the creation and implementation of a Positive Reinforcement progra
m for 750 employees
* Served as Head Mentor for the facility Mentor Team that served to model/teach
active treatment and effective interaction between individual staff and clients
for their daily operations. This included the teaching of Person Centered Planni
ng and Positive Behavior Supports to orientation training classes.
* Performed actual client observations and collected data on the selected target
 behavior along with creation of the data collection form. Created charts/graph
s to effectively communicate the recorded data to members of management.
Fall 2006 a" Spring 2008 Bluegrass/Oakwood
Psychology Technician
2004 a" Fall 2008
Kayas Jewelers
Sales Associate
* Promoted to Third Key Position
INTERESTS
Competing with my performance Tennessee Walking horse, my two dogs, playing pian
o, reading, attending Bethel Harvest Church, and spending time with my family.