DAN ARNOLD

6728 Saulsbury Street | Arvada, Colorado 80003

H: 303.410.0275 | C: 303.718.2826 | danandjanarnold@comcast.net
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Versatile, award-winning management professional with 15 years of proven experie

nce in a variety of management applications, and particular experience and exper
tise in customer-service management. Hands-on leader who leads by example with a
tireless work ethic. Positive team player with excellent communication skills.
Reliable self-starter celebrated for exceptional customer service. Consummate pr
ofessional who thrives in high-pressure situations.

- CORE COMPETENCIES -

Customer Service | Client Relations | Operations Management | Retail Management

| Personnel Management | Sales
Team Building and Leadership | Training and Development | Multitasking | Problem
Solving | Strategic Planning
Conflict Resolution | Work Flow Prioritization | Inventory Control | Budget Admi
nistration | MS Office Suite

- PROFESSIONAL EXPERIENCE -

Longmont Emissions Testing Station Manager a" Air Care Colorado 2007 a" 2010
Directed all daily station operations, prioritizing based on +/- 20% daily traff
ic fluctuations to ensure a consistent, quality customer experience. Oversaw veh
icle-emission-testing procedures and managed staff scheduling and facility maint
enance. Led and trained 14 employees, enforcing adherence to approved operationa
l procedures through hands-on guidance. Managed station budget within company gu
idelines while maintaining profit margins.
* Significantly reduced customer complaints to state and company headquarters th
rough conflict-resolution skills
* Opened station 45 minutes from house every morning by 8 a.m. with all equipmen
t functioning to meet contract

C-Store Manager a" Flying J Travel Plaza 2005 a" 2007

Directed all daily operations of a large service complex, including a shower are
a and fueling station. Performed active-floor service management of over ten emp
loyees, and maintained station security through periodic cashier audits, close m
onitoring of truck parking area, and enforcement of company loss-prevention poli
cies. Managed merchandising standards, including performing price changes and re
plenishing sales floor. Completed daily reports.
* Trained, developed, and evaluated cashiers to maintain excellent customer serv
ice in very high traffic conditions
* Regularly filled in for no-show employees, and worked 32 hours straight with l
ittle sleep during bad snow storm
Warehouse Manager, Production Assistant a" Great White Bottling, Inc. 2004 a" 20
05
Directed all daily warehouse operations and led staff to ship products to custom
ers in a timely manner. Evaluated suppliers and purchased materials based on bes
t pricing and delivery methods. Monitored and controlled inventory.

Customer Relations Manager / Assistant Service Manager a" Boulder Toyota 1995 a"
2004
Managed customer relations, maximizing customer satisfaction and repeat business
by going the extra mile to earn the trust of and retain customers. Reviewed cus
tomer-relations reports from corporate office and devised strategies to optimize
customer relations for the dealership and Toyota. Proactively assisted service-
department personnel in resolving customer conflicts, and executed seamless foll
ow-up procedures to ensure complete customer satisfaction.
* Quickly promoted from sales representative to customer relations manager due t
o outstanding customer service
* Won Presidentas Award eight straight years for exceptional customer service (o
nly award recipient in final year)

- EDUCATION -

Bacheloras Degree in General Education and Teaching Certificate a" Metropolitan

State College of Denver, Colorado

- PROFESSIONAL DEVELOPMENT -

Completed training in,

Statistics in Quality Control
Statistical Process Control
Motivation and Leadership
Production Activity Control
Conflict Management
Positive Discipline
Documentation
Marketing