DERRICK S.

KELLY
2625 Piedmont Road, Suite 56-430 * Atlanta, Georgia 30324 * 404-723-0854 * derll
y0604@aol.com
BUSINESS OPERATIONS PROFESSIONAL
Dynamic, results-oriented Business Operations Professional with an outstanding b
ackground in administrative logistics and strategic planning. Proven leader with
the ability to manage multiple projects and ensure their completion under time
and resource budgets. Consistently increases productivity and revenue by develop
ing and implementing strategic plans. Recognized for identifying workflow issues
and correcting them with process redesign initiatives. Comprehensive background
in transportation, retail, public utility, and manufacturing industries. Techni
cal background in Microsoft Office Suite, 10 Key, Outlook, Nextfare Revenue Syst
em, and Hummingbird Data Retrieval. Outstanding skills include communication, or
ganizational, and leadership.
CORE COMPETENCIES
Administrative Logistics * Marketing/Sales * Client Relations
Strategic Planning * Process Redesign * Inventory Management
Regulatory Compliance * Auditing * Project Management
PROFESSIONAL HISTORY

Metropolitan Atlanta Rapid Transit Authority, Atlanta, Georgia (2006 to 2010)

Revenue Operations (2007 to 2010)
Assume responsibility for key operational functions including coordinating the g
oals and objectives of the Department of Finance with those of the Office of Ope
rational Revenue. Apply technical skills by completing computer systems manageme
nt tasks for the Office of Revenue Operations, including extracting data from Ne
xt Fare systems. Provide comprehensive training for new personnel and existing s
taff by communicating and ensuring adherence to all applicable procedures. Demon
strate event planning skills by securing applicable equipment and resources befo
rehand.
Key Accomplishments:
* Increase productivity by collaborating with management to develop strategic pl
ans for various events including programs to monitor service and development of
financial reports for events that affect ridership and revenue.
* Improve customer perception of stations by conducting regular investigations a
nd collecting and forwarding relevant photographs and documents to various depar
tments for follow-up.
* Actively contributes as a member of the Breeze S.W.A.T. team, as well as a mem
ber of the MARTA Training and Advancement Committee.
* Recognized by MARTA as "Station of the Month" 7 out of 11 times from 2006 to 2
007.

Parking Operations (2007)

Drove and directed the daily operations of 10 parking facilities by ensuring the
adequate staffing of more than 63 cashiers and 11 supervisors within Parking Op
erations. Ensured the safety of all parking facilities and equipment by working
closely with contracted parking agencies to monitor and fix any issues in a time
ly manner. Oversaw all audit requirements within cashier booths and central cash
ier facilities. Increased travel efficiency for patrons at large events by colla
borating with Station Services to dispense round trip tickets at strategic locat
ions.
Key Accomplishments:
* Increased operational productivity by implementing a cashier BID process and d
eveloping strategies to ensure revenue security in cashier booths.
* Developed and implemented T.E.A.M. concept in parking operations and assisted
with the conceptual development of automated parking.

DERRICK S. KELLY PAGE 2

Station Services Line Supervisor (2006 to 2007)

Increased the accountability of Station Agents, Customer Attendants and Breeze C
ustomer Service Representatives by emphasizing responsibilities and applicable p
rocedures. Ensured adequate levels of staffing by managing time and attendance s
tatistics. Provided comprehensive training and development to staff by communica
ting dress code requirements and taking disciplinary action when necessary.
Key Accomplishments:
* Increased the safety and security of all related facilities by making certain
that employees had the proper tools and resources to perform daily and weekly in
spections of rail stations.
* Liaised between MARTA police, bus, and rail operations, revenue, and maintenan
ce departments by establishing a uniform understanding of roles and responsibili
ties.
The Home Depot, Duluth, Georgia (2003 to 2005)
Operations Manager
Directed the business efforts of front end, back end, and office operations by e
nsuring high levels of employee performance and efficiently managing inventory.
Ensured financial accuracy by performing routine audits of department head's fin
ancial productivity. Assumed responsibility for key administrative functions inc
luding bookkeeping, reconciling daily financial documents, and reviewing the sal
es log. Increased revenue by collaborating with management to develop innovative
promotional programs. Spearheaded all new project implements by developing obje
ctives and ensuring the successful completion under time and resource budgets.
Key Accomplishments:
* Recognized as "Most Improved Operations" in February 2005 by achieving a 19% s
hrink percentage and surpassing revenue goals by more than $1 million.
PREVIOUS PROFESSIONAL EXPERIENCE

Co-Manager/Store Operations, The Kroger Company-Marietta, Georgia (1996 to 2003)

* Oversaw store operations of a 84,000 sq. ft. facility by supervising nine depa
rtment heads, directing more than 157 clerks, and assisting with the management
of a budget of $520,000 per week.
* Received "AT&T Bright Idea Award" in 1996 for implementing a more efficient me
thod of utilizing the company's associate profiling and placement procedures for
AT&T Call Center
Customer Service Supervisor, Bellsouth Telecommunications-Atlanta, Georgia (1989
to 1996)
* Recognized as "Co-Manager of the Year" in 2004 for exceptional contributions t
o the organization.
EDUCATION

Master's Degree in Theology and Christian Studies (attending 2009)

Anchor Bible Institute (Online), Texarkana, Arkansas
Bachelor's Degree in Christian Studies (2007)
Grand Canyon State University (Online), Phoenix, Arizona
Pastoral Adjunct (1993)
IMBC, Atlanta, Georgia
Bachelor's Degree in Business Administration (attended 1988-90)
Devry Institute of Technology, Decatur, Georgia