Steven Kowalski

743 Oakland Avenue

Staten Island N.Y. 10310
(386) 801-9771
stevenkowalski@verizon.net
___________________________________________________________________
PROFILE
Versatile MIS professional with experience in Operations Support, QA Documentati
on, Change Management and CA- Jobtac Scheduling. Proven ability to quickly res
olve production problems
and to work well with management, users, development staff and other analysts. P
raised by management as being flexible when dealing with shift coverage and week
end coverage.Recognized as being reliable,willing to learn, adaptable,and a team
player.
HARDWARE & SOFTWARE SUMMARY
Mainframe:CA-7, CA-11, CA- JOBTRAC, JCL, JOB SCAN, TSO/ISPF, SDSF, INFOMAN,CHANG
EMAN, RACF, TSO, IBM MANAGE NOW, JCL UTILITIES.
Other:Windows, Microsoft Office (Word, Power Point), Lotus Notes,
PROFESSIONAL EXPERIENCE
IBM GLOBAL SERVICES
May 2002 - May 2009
AMERICAN
EXPRESS TECHNOLOGIES, Miramar, Fl.
Sept 1999 - May 2002
Application Change Analyst
Provide support in analyzing, coordinating and scheduling the implementation of
Application Changes. Participate in a 24 X 7 onsite and beeper rotation to ensur
e global environment support. Analyze applications; job scheduling,
coordination and implementation of multiple application change projects into the
production environment. Assessing and managing the risk of change in order to e
nsure quality service and customer support. Participate in project teams to
develop, plan and manage the implementation of the Global Change Control process
. Provide support and un-derstanding of Technologies and Business objectives in
support of high-level changes. Work with Technology Customers and
Business Partners to resolve problems and proactively seek solutions. Ability an
d willingness to think outside the box. Perform and participate in various chan
ge related tasks, to ensure the success of the department and organizational goa
ls.
Jobtrac Administrator
Provide technical support to ACM staff, Developers and Business partners on the
functionality of job scheduling software. Serve as technical consultant to provi
de vendors and Global partners in analyzing problem solutions to enhance perform
ance management and improve customer satisfaction.
Implement product training to Change Management staff; provide pager support for
level 1 production problems in Jobtrac.
Participate in Jobtrac Meeting with Global partners, Maintain and update Jobtrac
Training Guide. Maintain and update all
Jobtrac Calendar and Jobtrac Table Facilities, provide RACF authority in support
of product. Support all maintenance related
to the performance enhancements of the product.
MAXIM GROUP / CONSULTANT
1998-July-Sept 1999
AMERICAN EXPRESS TECHNOLOGIES

Jobtrac Administrator
Provide technical support to ACM staff, Developers and Business partners on the
functionality
of Job Scheduling. Maintain and update all Calendar and Table Facilities, grant
RACF authority
In support of product performance. Provide pager support for all related testing
and product
problems for all production locations. Participate in projects relating to the e
nhancement of Jobtrac.
RYDER SYSTEM, INC., Miami, FL
1978 July - August 1997
Operations Technical Analyst (1/94 8/97)
Resolved production application abends /errors for more than 25 systems such as
A/P, A/R, G/L,Asset Management and Rental Billing, both on-site and remote with
a PC link while on-call. Problem
resolution included: analyzing and correcting application errors: working with u
sers, programming staff, computer room operators and the Scheduling Department;
ensuring that integrity of data files
is maintained during restarts/reruns; and problem documentation in PMS. (Problem
Management System).

Steven Kowalski
Page 2
Performed production JCL rectification required to ensure effective system utili
zation. Monitored
scheduling activities for timely completion of user reports. Advised SDS program
mers in the use
of Radar for production documentation. Participated in the implementation of pur
chased software.
Completed training as an Assistant Scheduler.
Additional responsibilities included:
-Adding overrides; space allocations, creating data sets, creating GDGs, OTS exp
ress
-changes; Proc changes; DASD management; graphs; disaster recovery; weekend cove
rage.
-Analyzed and implemented work requests from the user community and SDS.
-Provided technical support to users, SDS programmers, and Computer Operations.
Special projects included:
-Reduced the number of COM tapes submitted to Anacomp for conversion to microfic
he by up to 50%. This was accomplished by implementing ANASTACK into the COM tap
e stacking process.
- Chaired weekly meetings of Walker implementation project for A/P, A/R, G/L, an
d Asset Management.
-Participated in the Forms Elimination and Cost Reduction Project to reduce pape
r use and convert reports to microfiche and the on-line RMDS. Made appropriate J
CL/PROC changes and updated Job documentation as needed.
QA Documentation Analyst. (11/83 1/94)
Reviewed all production application related components and job documentation cha
nges or additions.
Verified that they were in compliance with Ryder MIS Standards. Assisted MIS sta
ff with the
interpretation of these standards. Monitored Problem Management System (PMS) and
followed up on open items. Performed the scheduling function as time allowed (a
bout 20% of my time). Backed
up the Change Control Coordinator and the Production Support Data Control Analys
t in their absence.
Special projects included:
-Implemented Job Scan, a JCL checker/editor, resulting in a decrease in Document
ation Review time and JCL errors. Coded 50% of Ryder Standards into JOB SCAN.
-Participated in the PANVALET Conversion. Converted the RTR, RSI and IC librarie
s and developed production turnover procedures for cutting over to the new libra
ries.
-Updated and implemented changes to production turnover procedures. Renewed stan
dards and updated as needed.
-Streamlined the Production Turnover process by updating standards/procedures an
d by merging 3 forms into 1.
-Developed and ISPF information display panel for Production Turnover action typ
es.
-Represented the Change Management group in the COBOL II Conversion.
Data Operations Analyst (2/79 11/83)
Assembled jobs with input and JCL modifications for mainframe processing for bot
h manual and the APEX on-line system.
Served as the initial point of contact for all job abends and recorded each inci
dent. Provided necessary communication with
SDS for problem resolution. Created Action Items for SDS, Technology, DBA, etc.
to take corrective action concerning
improper procedures and documentation.
Data Control Coordinator (6/78 2/79)
Set-up all production jobs for use by Apex. Support the Help Desk and provide 24
hour coverage for all user questions.
Performed report balancing and control functions for all MIS areas, including co
nditions checking.
EDUCATION
ITIL Process Overview for Change,Production Control & Tool Support Teams.
ITIL Online Educational Training Module 1 Overview
ITIL Configuration,Change & Release Management Training Module 2
CA-7 for Operators; CA-11; MVS/ESA Coding Basic JCL