SENIOR TECHNOLOGY PROFESSIONAL

Expert in Partnering IT with Enterprise Strategies, Operations & Goals

A dedicated, conscientious, highly accomplished and experienced consulting IT pr
ofessional has exceptional operational and technical knowledge base and extensiv
e program management experience managing all aspects of large complex projects.
Areas of expertise include program and project management, information technolo
gy infrastructure, business and data analysis, business re-engineering, data war
ehousing, data recovery, policy development, system security, implementations an
d data conversions. Proven leadership, superior communication skills and the ab
ility to interact and build strong relationships with customers, executives, man
agement, staff and vendors to implement long lasting and cost-effective IT solut
ions.
SUMMARY OF SKILLS:
Development and modification of Data Processing Systems
Modeling (conceptual, physical and logical)
Data Analysis (verification and analysis of corporate data)
Requirements (business, system and functional) gathering and analysis
Data mapping/flow, Data Integrity and Documentation
Data-Dictionary, Data-Repository and Normalization
Joint Application Development (facilitation and participation)
Application Help System (creation and maintenance)
Testing (writing and execution of test scripts)
Tier I-II-III Application Support/Help Desk/Customer Service (subject matter ex
pert level)
TECHNOLOGY SKILLS:
Project Management: Tools: MS Project 2007
Operating Systems: MS Windows, DOS, OS/2, Macintosh, AS400, Unix
Hardware: IBM RS6000 servers, AS400, iSeries, HP 9000, PCs, IBM 390, SQL Serv
er
Networks: Cisco, Extreme, Novel, TCP/IP, Active Directory, Group Policies
Desktop Systems: Microsoft Office Professional: Word, Excel, PowerPoint, Outloo
k, Visio, Access
BI Tools: Micro Strategy, Information Builders Web-Focus, Business Objects, SQ
L Reporting
Languages/ Web Tools: Visual Basic, C#, .Net -Visual Studio, Micro Focus, COBOL
, ANSI, JCL, PowerBuilder,
PeopleSoft, ORACLE 8i, PL/ SQL, SharePoint Designer, ASP, HTML
PROFESSIONAL EXPERIENCE
United HealthCare, Medicare & Retirement July 2010 -Present
Senior Business Analyst
* Create and maintain databases and reports for purposes for supporting processe
s and conducting moderately complex analysis. Ensure data integrity and appropri
ate business controls exist. Constantly identifying solutions for non-standard r
equests and problems
* Supports daily, weekly and monthly production needs related to data management
activities within the Billing and Accounts Receivable Team
* Assesses and interprets customer needs and requirements. Provide explanations
and information to others on difficult issues
City of Denver, Denver, CO September 1996 to March 2010
IT Supervisor (2007 to Present)
* Coordinate, supervise, and manage, the day-to-day operations within the Denver
County Court IT division to develop and maintain a viable Court Application and
robust system. Manage IT Department by utilizing Denver County Court Methodolo
gy practices.
* Communicate and interact with multiple outside vendors, various agencies, and
internal team members on various subjects, including programming/networking conc
epts, data models, and applications. Manage outsourced projects to make sure th
ey fall with the standard set by the criminal justice system.
* Coordinate long and short-term strategic planning, budgeting, and delivery pre
sentations. Develop and implement contingency plans to cover various systems fa
ilure scenarios and applications software systems recovery and restoration proce
dures.
* Development and implement the priorities, goals, and objectives for Denver Cou
nty Court work functions based upon policies and procedures as defined by the IT
Manager and Court Administrator.
* Develop standards, industry-accepted technology and procedures for court users
and promotes its adoption by all users. Direct court project activities to deve
lop and implement court technology by approving budget requests, solving technic
al field implementation problems, and training users in court application concep
ts.
* Liaison position between departments utilizing principles and practices of eff
ective and persuasive communication to elicit information, negotiate resolutions
, and obtain support from departments and other local government agencies.
* Supervise and evaluate four application developers, one database administrator
s, two network administrators and review technical work completed.
* Develop the Performance Evaluation Program (PEP) for functions within the unit
, monitors and documents employee performance, provides on-going feedback regard
ing levels of performance, and formally evaluates employees in relation to perfo
rmance, as well as, develop and implement staff training and development plans.
Senior IT Developer (2004-2007)
* Design user interface prototype using PowerBuilder and create reports using Mi
crosoft SQL Server database.
* Perform systems analysis and logical design activities such as: data modeling,
entity relationship diagramming, and logical database design; and create techni
cal design specifications.
Business Systems Analyst (1998 - 2004)
* Identifies security and application access needs for customers; assists with t
he development of security definitions and profiles; assists with the maintenanc
e of security authorizations; and develops recommendations for other system cont
rols.
Project Manager (1996 - 1998)
* Coordinate pilot testing then create procedures to address the implementation
of new applications and upgrades, user enhancement requests, and bug/error track
ing. Provide guidance to other developers, which include reviews. Consistently
working with team members to make sure tasks are completed satisfactory and tha
t project success is reached.
* Estimates cost, explain benefits, analyze pros/cons and project justifications
; develop and assist with the development of funding requests and proposals.
* Actively participate in the planning, development, and implementation of all i
nternal projects. Align solutions with a customer's needs and business requirem
ents.
* Plan and execute integration and acceptance testing; create documentation; dev
elop and write training documentation; train customers.
United States Air Force Reserve March 1996 - September 2007
Logistics Manager / Material & Inventory Manager, Colorado Springs, CO
United States Air Force, Colorado, Alaska, California August 1986 - October
1989
Supply Systems Business-Data Analyst October 1989 - March 1996
Inventory Control / Logistic Management Clerk August 1986 - October 1989
EDUCATION:
Wayland Baptist University, Anchorage, AK Bachelor of Science Occupational Edu
cation
University of Alaska Anchorage, Anchorage, AK Associate Degree
Community College of Air Force Associate of Applied Science, System Analyst a
nd Logistics
~ References Available Upon Request ~