MARIBETH EXLEY

me10c16fc@westpost.net Plano, TX
214-288-6915
SUMMARY
Creative public relations and marketing professional with strong knowledge and e
xperience in the soft drink industry. Creative public relations experience in l
eading consumer product companies. Polished presentation skills. Outstanding c
ommunications and people skills with diverse experience. Results-focused self-
starter requiring minimal supervision motivated by challenge and customer satisf
action.
* Facilities Management * Presentation skills
* Journalism * Extensive
* Public Relations experience * Consumer Relations expert
* Extensive soft drink knowledge * Quality Assurance
PROFESSIONAL EXPERIENCE

FOCUS POINTE GLOBAL 2010

Facility Manager
Management experience including: operations, planning, budgeting and scheduling
of new facility modifications including estimates on equipment, labor materials
and other related costs. Purchasing of new office equipment and materials. Mana
ged all aspects of the 11,000 square foot facility. Responsible for hiring and
training of staff. Set up client needs regarding catering, A/V equipment, and f
acility rental billing. Responsible for all aspects of facility, client and cat
ering needs.
.
CADBURY LLC 1987-2009
Consumer Relations Quality Coordinator 2007-2009
Was transitioned to the new Cadbury offices to assist in hiring and training new
confectionery telephone agents. Held weekly accountability meetings with all
agents. Implemented live ongoing training for 8-16 telephone agents how to deal
directly with consumers and have substantial resources at the business unit leve
l to listen and respond to consumer queries and complaints. Extensive knowledge
of ingredients and processes. Worked in great detail with manufacturing plants
to resolve any trends or quality issues.

CADBURY SCHWEPPES AMERICAS BEVERAGES 1987-2009

Consumer Relations Quality Coordinator 1997-2007
Implemented live ongoing training for 8-16 telephone agents how to deal directly
with consumers and have substantial resources at the business unit level to lis
ten and respond to consumer queries and complaints. Extensive knowledge of ingr
edients and processes. Worked in great detail with manufacturing plants to reso
lve any trends or quality issues. Extensive product and procedure experience.
* Attention to detail drove the reduction of manufacturing plant reporting error
s from 35% to 10%
* Coordinated with Consumer Relations team in training programs for new agents.
* Supervised and trained customer service reps including tasks such as productio
n codes, ingredients and their meanings, and critical information on allergens.
* Monitored and evaluated all email, correspondence and telephone agents on a da
ily basis via recorded conversations.
DR PEPPER/SEVEN UP, INC.
Corporate Communications Coordinator
1987-2009
1987-1997
Report to Sr. VP of Corporate Communications. Instrumental in writing and distr
ibution of press releases. Traveled extensively throughout the U.S. as a repres
entative of the company at various conventions and VIP events such as NAACP, NUL
, PRSA and many internal VIP events.
* Assisted in management of highly confidential product launches for new Company
products. Coordinated advertising, PR, trade show, and customer collaterals.
* Extensive travel to set up booths at conventions which included photographing
events for company publications.
* Maintained highly confidential information for all Corporate VIPs.
EDUCATION
University of Texas at Austin, Journalism
El Centro, Dallas TX, Culinary Courses
TABC Certified January 2010
ServSafe Certified December 2010
PROFESSIONAL DEVELOPMENT
Leadership and Development Courses through Dr Pepper/Seven Up, Inc.
Effective Time Management Course through Dr Pepper/Seven Up, Inc.
Six Sigma White Belt Course through Cadbury Adams
7 Habits of Highly Effective People through Cadbury Adams
Diversity Development Course through Dr Pepper/Seven Up, Inc.
SMU Photography courses through Dr Pepper/Seven Up, Inc.
AWARDS
Dr Pepper/Seven Up Community Service Award
COMMUNITY SERVICE
Wipe Out Kids Cancer, SPCA, Craniofacial Foundation, Autistic Treatment Center o
f Dallas, Love for Kids
REFERENCES AVAILABLE UPON REQUEST