Roles:

* President and CEO Fire Inc.

* Firestone Store Manager
* Firestone District Manager
* Developer of Firestone Customer Service Delivery System
* Developer of Firestone Service Manager Training Program
* Certified Automotive Train The Trainer/MAP CERTIFIED
* Certified Shopkey Shop Management Program Developer
* President and CEO Race Automotive
* Tire Sales Manager
Tools / Methods:
* Resource Planning & Management
* Project Budgeting
* CSDS Delivery
* Consistent Employee Reviews
* Customer Phone Skills
* Map Inspection Training
* RO Writer Qualified
* Process Improvement
* Quickbooks Payroll
* Quickbooks GL,AR,AP
* Snap On Shopkey POS
* Google Apps / Google Docs
Industry Experience:
* Automotive
* 30 years Tire Training
* Heavy Equipment
* C Store and Restaurant
* Commercial Construction
*Retail (multiplelocation)Education
Education:
* Associate Degree in Liberal Arts, Elpaso Community College
* Shopkey Certified Trainer
* BFS Train The Trainer Program
* MAP Certified Trainer
* ASE Master Technician Certified Through 1991
EXPERIENCE SUMMARY
JON MILLER has over 30 years in direct management and ownership of automotive sh
ops, service facility's and a wide variety of retail stores directly overseeing
the development and motivation of hundreds of employees. Jon's exceptional lead
ership capabilities created many successful managers and owners of retail locati
ons all across the country. His employee mentoring spanned the development of bu
siness critical paper workflow to the hands-on customer processes. Jon has exten
sive experience using tried and true strategies of inventory control, expense re
duction through the use of technology and management of automotive projects acro
ss diverse industries. He is a strong communicator, problem solver, team player
and people motivator. Proven leader in successfully delivering complex project
s on-time and on-budget while utilizing structured methodology for project plann
ing, requirement gathering, process improvement and business architecture design
. He is exceptional at working with sales-service teams comprised of both techni
cians and sales team members. He has demonstrated exceptional time management s
kills with the ability to handle multiple projects with conflicting priorities.
He Demonstrates a unique ability to develop, mentor and motivate both entry leve
l and senior level sales and technical staff into a highly productive, goal orie
nted team. Is extremely successful in defining and setting-up test teams, imple
menting metrics programs and motivational contests to drive sales.
Strong working knowledge of all automotive systems and resource locations.

MARKETING
* Marketing and Management of 34 Retail Locations Across 6 Different Markets
* Radio Jingle Development
* AD Writing and design
* Direct Marketing Strategies and Implementation
* Quick Customer Response ADVERTISING
* Long-term Image Building & Budgeting
* Live Radio and TV Remote Scheduling
* List Development
* Database and ROI management
COMPLETE UNDERSTANDING OF INTERNET BASED MARKETING INCLUDING FACEBOOK AND GOOGLE
ADWORDS CLICKTHRU MARKETING

RACE AUTOMOTIVE
PRESIDENT AND CEO APR02-PRESENT
* Improved sales execution efficiencies by standardizing the management process
and educating staff members on the use of sales best practices
* Ability to combining in-depth automotive repair knowledge with exceptional pe
ople skills
* Proven success in implementing sales strategies and tactics
* Responsible for new and existing products to regional sales agents throughout
the midwest
* Demonstrate ability to develop relationships by anticipating audience needs an
d interests and tailoring commutations appropriately
* Leverage customer feedback and/or other data regarding customer needs and expe
ctations to find ways to enhance customer service and satisfaction
* Used market trend information to enhance a competitive position in the marketp
lace
* Excellent record of achievement and professional growth in leading people and
project teams
* Development of 10 year plan to move our market share from 6% to double digits
(20% in Midwest region) (2,000000 TO 4,000000)
* Implementation of constant contact to drive marketing and awareness of company
products and services
* Responsible for management of partner performance related to strategic goal at
tainment
* Managed multiple automotive projects simultaneously across numerous sites thro
ugh the project life cycle

BRIDGESTONE FIRESTONE INC

CONSULTING STORE MANAGER FEB01-APR02
* Hired store turn around consultant contract
* Developed implementation strategy to take what once was the most profitable st
ore in the country and bring it back from worst to first
* Managed customer relationships and frequently served as a liaison between tech
nicians and sales staff
* Responsibilities included customer service, organization skills, following up
with clients, leadership, marketing, and public speaking
* Used effective presentation techniques to engage the audience and convey ideas
clearly
* Aggressive sales agent and member of presidents circle with more that 13 milli
on in gross sales
* Ensured high level quality adherence to the standards and best practices defin
ed for high performance, scalable and repeatable processes
* Built team communication strategies and working relationships within geographi
cally dispersed stores, resulting in cost savings through more accurate and time
ly inventory availability
* Received most improved location in the country award from BFS with $1,000,000
improvement in 13 months
* Formally recognized as BFS top performing manager with the largest group of as
sociates to achieve successful positions within the company
* Responsible for employee goal development, personal planning and performance r
eviews to maximize individual productivity and professional growth
* Drive supervisory responsibilities in accordance with the Bridgestone corporat
e policies and procedures
FIRE INC
VICE PRESIDENT AND COO
FEB 1997 - MARCH2000
* Started a group of retail stores to include Firestone tire and automotive shop
s, BP gas stations, Chester fried chicken restaurant and Piccadilly pizza franch
ises
* Designed, built and operated stores in a total of 9 locations throughout MN a
nd western Wisconsin
* Created and merchandised storefronts to achieve and exceed financial goals
* Managed $2,000,000 marketing budget with accountability to deliver maximum RO
I
* Responsible for creation of employee motivational training and sales contests
* Created reward /improvement programs for expense and budget attainment
* Seasoned skills as negotiating vendor contracts for multiple locations
* Pursued financing and loc with banking institutions
* Responsible for determining staffing requirements based on detailed sales for
ecasting and responsible for the on-boarding of new associates
* Administered and evaluated talent assessments for new employees
* Designed associate career path outlines to promote high performance and career
advancement
* Successfully hired and recruited managers and store personnel
* Created location specific budgets and tracked attainment
* Supported sales and marketing technically at industry trade shows
BRIDGESTONE FIRESTONE NORTH AMERICA
DISTRICT MANAGER CINCINNATI OHIO DISTRICT MAY1989-
DEC1996
* Responsible for 34 for company-owned consumer and commercial stores across 3 s
tates
* Managed over 300 employees with over 39 million dollars in retail sales
* Responsible for budget development in 34 locations
* Provided technician training and process training to new staff
* Designed and implemented HR policies and procedures specific to our region
* Investigated and found the largest fraud in BFS company history which resulted
in $5,000,000 refund to the company from its nationwide uniform vendor
* Designed a process called paper workflow which was implemented at 1500 stores
across the country
* Responsible for Inventory management at 34 stores
* Effectively managed projects including estimating, scheduling, reporting statu
s, task tracking and resource allocation
* Redesigned and updated retail store images from tired old front counters and d
isplays to get the associates out from behind the counters to drive direct inter
action with the customers
* Coordinated and negotiated vendor funded outings for the premier managers as a
 reward for top performances
* Negotiated pricing for capital improvements of all Firestone store locations