PHILLIP B.

PANCZUK, PMP
2030 Sherwood Lake Drive, Apt. 1C * Schererville, Indiana 46375
312-479-5517 *
PROJECT MANAGER
Dynamic professional with history driving continuous improvements in performance
, quality, and overall value of business initiatives and projects in high-pressu
re fast-paced environments.
* Transform data into high-impact recommendations, spearheading strategic and t
echnical analysis.
* Maximize integrity and accuracy of results, creating streamlined formats, con
trols, and protocols.
* Translate technical concepts to audiences on all levels, bridging gaps betwee
n business and IT.
* Increase productivity and efficiency, continually improving, automating, and
streamlining processes.
* Drive seamless and rapid project turnarounds, expertly planning optimal sched
ules and resources.
* Avert time- and cost-consuming delays, proactively uncovering and resolving p
otential issues.
Business & Project Analysis * Technical Research * Data Interpretation * Multi-P
roject Management Policies & Procedures * Troubleshooting * Problem Solving * Ri
sk & Conflict Mitigation
Continuous Improvements * Team Building & Mentoring * Stakeholder & Executive Co
mmunications
PROFESSIONAL EXPERIENCE
NATIONAL OPINION RESEARCH CENTER (NORC), Chicago, Illinois * 1989 - 2010
1 of largest and most highly respected social research organizations in US.
IT Project Manager * 2001 - 2010
Served as key member of overall IT leadership at NORC identifying, planning, and
preparing for new business and project work. Managed up to 10 resources, teams
of software engineers and business analysts. Created and directed plans for mult
iple concurrent complex software development projects. Coordinated all phases of
initiatives including scoping, change management, schedule conflicts, resources
, budgeting, execution, and close-out. Provided technical guidance and mentoring
. Resolved conflicts. Performed risk analysis and mitigation. Maintained ongoing
communication with senior management, and technical and nontechnical stakeholde
rs
Achievements:
* Instrumental in cultivating high-performance team able to execute complex pro
jects simultaneously, providing hands-on mentoring, and co-developing robust pol
icies, standards, and procedures.
* Uncovered and proactively mitigated potential issues before they arose, incre
asing and maintaining open lines of communication with IT team, and performing a
ggressive troubleshooting.
* Recognized as 1st manager in NORC to earn Project Management Professional (PM
P) certification.
Key Projects:
* Managed successful completion of numerous concurrent projects worth up to $30
0K.
* Orchestrated complicated new hardware and software roll-out to 500 employees.
* Directed in-depth social sciences study in Spain for Federal Reserve Bank of
Spain.
Technical Questionnaire Analyst * 1997 - 2000
Analyzed and automated various questionnaires using industry-specific software.
Recommended optimal implementation for computer-assisted interviewing (CAI). Pla
yed key role in developing and enforcing departmental and organizational policie
s, procedures, and standards, Led teams in all phases of questionnaire walkthrou
ghs. Provided guidance for questionnaire testing. Supported all phases of projec
ts regarding questionnaires and collected data.
Achievements:
* Handpicked to analyze and automate some of most complex questionnaires needin
g implementation for CAI; included multiple large research questionnaires with +
300 questions apiece.
* Studied, modified, and automated questionnaire and sample management software
to achieve 100% compliance with all internal and external customer requirements
.
(Technical Questionnaire Analyst, NORC, cont.)
Key Projects:
* Programmed sample management system to support call center activities; involv
ed teaching self data management language, as well as all associated software.
* Streamlined questionnaire analysis process, pioneering standard form.
* Conducted successful testing of software for Y2K compliance.
Telephone Center Coordinator & Supervisor * 1990 - 1996
Coordinated and led up to 5 supervisors and 30 interviewers. Maintained producti
on reports on each interviewer. Troubleshot problems and tested solutions with I
T team. Performed formal evaluations of interviewers and supervisors. Provided r
ecommendations for disciplinary actions as needed.
Achievements:
* Built #1 call center in social sciences community to date based on production
standards.
* Ensured optimal coverage of targeted constituents, determining and maintainin
g calls at most effective times and days of week.
* Standardized production reports in call center for NORC's 1st time.
* Co-created call center policy regarding conduct, dress, attendance, and expec
tations.
EDUCATION
Bachelor of Science in Business Administration: Project Management
DeVry University, Merrillville, Indiana
CERTIFICATION
Certified Project Management Professional (PMP) - Project Management Institute (
PMI)
AFFILIATION
PMI
2030 Sherwood Lake Drive, Apt. 1C * Schererville, Indiana 46375
312-479-5517 *
Dear Sir or Madam:
An innovative strategic and technical analyst, I have been instrumental in seaml
essly coordinating concurrent projects under strict timelines and requirements,
substantially improving performance and productivity, and continually identifyin
g ways to maximize the quality and value of complex business initiatives and pro
jects for one of the nation's leading research organizations. Rapidly learning n
ew concepts, technologies, and techniques, I quickly master each new area I enco
unter. Skilled in the latest project management methodologies, I am an expert de
veloping streamlined formats, processes, and protocols that ensure all teams are
operating at their highest levels at all times, and all projects are completed
in the most timely, efficient, and cost-effective manner possible.
Now seeking to apply my diverse skill set in new realms, I am confident that my
ability to transform multi-source data into high-impact recommendations for tech
nical and nontechnical audiences alike will be a value asset to your organizatio
n. Able to work equally as effective autonomously as I do as a hands-on leader,
mentor, and team player, I am enthusiastic about leveraging my advanced business
and technical acumen to drive both people and organizations to new heights of s
uccess. Actively pursuing new challenges, I thrive in high-pressure and fast-pac
ed situations, and always deliver outstanding results.
Some examples of highlights throughout my career the National Opinion Research C
enter (NORC) are:
* Being instrumental in cultivating a high-performance team of software enginee
rs and business analysts able to execute complex projects simultaneously, provid
ing hands-on mentoring, and co-developing robust policies, standards, and proced
ures.
* Uncovering and proactively mitigating potential issues before they arose, inc
reasing and maintaining open lines of communication with the IT team, and perfor
ming aggressive troubleshooting.
* Directing an in-depth social sciences study in Spain for the Federal Reserve
Bank of Spain.
* Having been handpicked to analyze and automate some of the most complex quest
ionnaires needing implementation for computer-assisted interviewing (CAI); inclu
ded multiple large research questionnaires with +300 questions apiece.
* Building the #1 call center in the social sciences community to date based on
production standards.
Confident I will be an excellent addition to your team, I am enclosing my resume
, which contains more detailed information on my professional history. Please re
view it, and contact me at your earliest convenience. Thank you for your time, a
nd I look forward to your reply.
Sincerely,
Phillip B. Panczuk, PMP