Arthur E.

Garner, FLMI
10 Washington Drive Apt. A
Woodland Park, NJ 07424
(973)897-7013
ag113b524@westpost.net

Employee Benefits Professional

Results oriented group employee benefits professional with expertise in group em
ployee benefits, primarily group life and disability benefits. Has demonstrated
proficiencies in process management, plan design consulting, implementations, c
ost savings and revenue earnings.
Process Improvement Reengineering Claims Operations
Implementation Project Management Group Benefits Manager
Quality Assurance Liaison Product Sales
Professional History and Achievements
* Managed 70 professional disability claims analysts for a major insurance carri
er
* Improved the claims department's ability to manage itself by implementing a cl
aims management reporting system and analyzing all of the appropriate data neede
d to be reported on a monthly basis. The department saved money and decreased lo
sses.
* Led team that produced the first Life Insurance Claims Policy and Procedural m
anual. The manual serves as the foundation for the training of all new and curre
nt life claims processors.
* Settled a life insurance claim dispute between two companies by accurately rev
iewing the policy provisions of both companies and determining where the appropr
iate liability was. The result was a 66% savings to the company.
* Developed and implemented an agreement between two insurance companies that ha
d a common customer allowing the sharing of medical information for the purpose
of processing Group LTD and Group Life Waiver of Premium claims. Since informati
on had to be requested from the insured individual only once, time and administr
ative costs were saved.
* Strengthened a business relationship between the insurance company and a new c
ustomer by leading and coaching the staff on ways to improve turnaround times on
STD claims resolution and customer contacts. This entailed effectively realloca
ting resources and coaching the staff on how to more efficiently handle telepho
ne calls and time management
* Developed and implemented production and quality assurance standards for the L
ife Insurance Department. The timeliness of the claims decisions and frequency o
f errors improved significantly, which improved the quality of the staff's abili
ty to process life claims and improved customer service.
* Led the team that designed and implemented a Life Insurance claim tracking and
reporting system for the Group Life Claims Department. This resulted in more ac
curate claims handling and reporting which saved money and ensured customer sati
sfaction.
* Maintained business relationships with three major group disability and life i
nsurance policyholders that received large renewal increases by effectively pres
enting to them the rationales behind the increases. The business remained with t
he company, and revenues were increased by 25% in premium payments
* Designed and implemented an express life claim payment procedure for the life
claims department. The results were improved customer service and cost savings
Employment
1199SEIU Benefit and Pension Funds December 2005 - Present
Assistant Director DBL/Life Insurance claims

Berkshire Life Insurance Company July 2004 - November 2005

Disability Income Benefits Team Leader
TIAA-CREF
Sr. Group Insurance Consultant March 2001-July 2003
Group Benefits Manager October, 1987- July 1998
MetLife August, 1998- January, 2001
Director, Claims Operation
TIAA-CREF October, 1987- July, 1998
Group Benefits Manager
STANDARD SECURITY LIFE OF NY February, 1984- Oct., 1987
Life/Health Examiner II
Technical Expertise
Windows, MS Office, (Word, Excel, Power Point)
Education and Professional Development
BS, Political Science and History Upsala College
LOMA FLMI designation
ALHC Designation
President Health Claims Association, NY for two years