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New Configuration for Email Client Applications

Using our new email configuration, you will need to be authenticated every time you send email using our SMTP server. The benefits are you can send email from everywhere, from any other ISP you are using even from Mars. You can also use any devices that support SMTP authentication such as iPhone, smart phones and others. As long as you are authenticated you can use our SMTP server. To setup your email client applications, follow our assistance below: 1. Thunderbird If you are using Thunderbird as your mail client application, follow the instructions below: a. Setting the incoming server (POP/IMAP Mail Server) Click menu Tools > Account Settings > Server Settings. In Security Settings Use secure connection: you can select either TLS or SSL because the are essentially the same. TLS will use port 110 whereas the SSL will use 995.

Page 2 of 9 b. Setting the outgoing server (SMTP Mail Server) Use Server Name: smtp.net-zap.com and make sure Port is 25 In Security and Authentication section, just select TLS (Transport Layer Security).

Page 3 of 9 2. Mac Mail If you are using Mail (Mac OSX), follow the instructions below: a. Setting the incoming server (POP/IMAP Mail Server) In Mail Preferences, go to Accounts > Account Information. Fill in your account information.

To configure Outgoing Mail Server (SMTP), click Server Settings button.

Page 4 of 9 b. Setting the outgoing server (SMTP Mail Server)

Page 5 of 9 If you want to use secure connection, just enable the Use SSL using port 995 under Advanced tab and use Authentication: Password

Page 6 of 9 3. Microsoft Outlook If you are using Microsoft Outlook as your mail client application, follow the instructions below: a. Setting the Email Account Complete the following Email Accounts to meet with yours.

Page 7 of 9 Then click More Settings to go to Internet Email Settings window then click the Outgoing Server tab and use your netZAP account for authentication.

Page 8 of 9 In Advanced tab, you can configure the incoming and outgoing ports and the security options. Check the This server requires an encrypted connection (SSL) for Incoming server (POP3) and make sure the port is 995. Uncheck the This server requires an encrypted connection (SSL) for outgoing server (SMTP) and make sure the port is 25.

Page 9 of 9 Troubleshooting If you get any troubles in reconfiguring your email client applications, follow the steps below: 1. Double check everything is configured correctly such as server settings, ports, your email address and also your email password. 2. Try to ping both the incoming and outgoing servers. You should get reply from ip address 203.153.24.130. If you get reply from ip address 203.153.24.141 it means your computer/laptop still read the old DNS configuration. You need to release/renew (for Corporate Broadband Customers) or disconnect and then reconnect the dialer (for netZAP customers) to re-read new DNS configuration. Correct: tiger:~ fuad$ ping smtp.net-zap.com PING mail.net-zap.com (203.153.24.130): 56 data bytes 64 bytes from 203.153.24.130: icmp_seq=0 ttl=60 time=3.638 ms 64 bytes from 203.153.24.130: icmp_seq=1 ttl=60 time=2.601 ms 64 bytes from 203.153.24.130: icmp_seq=2 ttl=60 time=4.039 ms 64 bytes from 203.153.24.130: icmp_seq=3 ttl=60 time=2.754 ms Incorrect: tiger:~ fuad$ ping smtp.net-zap.com PING mail.net-zap.com (203.153.24.141): 56 data bytes 64 bytes from 203.153.24.141: icmp_seq=0 ttl=60 time=3.638 ms 64 bytes from 203.153.24.141: icmp_seq=1 ttl=60 time=2.601 ms 64 bytes from 203.153.24.141: icmp_seq=2 ttl=60 time=4.039 ms 64 bytes from 203.153.24.141: icmp_seq=3 ttl=60 time=2.754 ms 3. You can directly call our Customer Service for assistance. In this new configuration, your mailbox will be copied to the new mail server after pointing the MX record in the DNS configuration and make it redundant in future. So it may happen that some incoming emails still go to the old mail server because DNS propagation sometime need 24 hours. If this happen you can easily re-point your incoming server to the old one : mail2.net-zap.com or you can check it via our webmail at URL: http://mail2.net-zap.com to retrieve your mailbox.