Listening 1. Have you had bosses like the CEO in the cartoon? ‘Who's the best listener you know? 2 complete the following sentences and share views with a pa ‘When someone ie talking, I think it's rude to (One thing find really ieritating when I'm speaking to Lm bored ina ‘When people just won't get tothe point, then it's okay weting, [often find myaolf 3 Read the article and answer the questions, he's a good tena, but oly what are the fallow ics mentioned? the sound of as own voice? Do any of them surprise you? 80% 4:5 T00Wpm % % 25% $50,000 $1400 2a up, listen to extracts from ti suramarize the main proble what's going wron Extract a ees Extract b ——— Extract © pt5 One way of making sure you'te a good listener is to employ the 1ST, method Witha partner, match the guidelines (-f) to what you nced todo (1-6). Lockinterested seek futher information, probe with questions Inquire resist the temptation to judge or critics to soon Summarize dasify any points which are unclear to you Test understanding establish eye contact adopt an open, alert posture Encourage paraphrase regularly o show you're paying tention ‘Neutralize your own attcudes 6 make polite noises, show support, repeat leyworde 6 @ 1.21.27 Nowlisten to-extracts from fore more constructive conversations. Whats dhe main topi of conversation and which afte si stening kiln 5 isthe Hiatener using? Braet 1 Topic stil Extract2 Topic sil; Extract 3 Topi sit: - Extract 4 Tope. Skil 7 @ 1.26-1.27 can you remember in which extracts in 6 you heard the following? Listen again if you need Sowhat youre saying ie ‘Th 00 Iesounds ke you think Realy? Ihe ey by that's oterenting Okay, the wy pose it i Right, meth you. Gon point So, for you, ia question of. ie nice enki Extract: Extract: ‘Ace you saying ..? How is that going to atfect..? Doyourmean 2 But wouldn't that mean .? What doyoumean by ‘Why do yousay that? Sorey, Fm not quite with you. Doyou have gures for that? How do you mean exactly? Olay, fine. Just one question | Brac: Extract: B Work with a partner. Each read out one ofthe mecting extract below slowly and clearly. The other should listen and follow the instructions n brackets. Spend afew ‘minutes preparing your questions and answers before you start. Some ofthe expressions in 7 might be help Okay, well, in my opinion, our sales vam is badly underperforming (deri) I chink we definitely need to introduce some kind a incentive scheme encourage). We must alo * do something bout poor performers (larfy. At the ate time, we have to build team spirit (encourage). in concerned that there's currently too litle communication and collaboration between team members (summarize and ask ane or two further auestion). Okay, this sjustan idea, but why don’t we do more to celebrate successes amongst ou sales staf (arf)? This would be apreat way to reinforce the fea shat we've a winning team (encourage) Perhaps we eould alo develop a mentoring system (arf) If junior sta could eur to more experienced team members foradvce, {think t ‘would improve overall performance and boost morale encourage). in ac, maybe smentots could get a bonus based onthe performance af the people they're mentoring (ccnmarize and ask one or tw farther question). 1 Wok with partner tortie you active ting kil Bothpeaara ne page 17 04 WSTENING 27