DACCIT INDORE LC 1502 MB0027 - Human Resource Management

1.

This study embodying behavioral science knowledge relating to the working of line and staff officials and union leaders to motivate organizational goals. a) Personnel Management b) Human Resource Management c) Production Management d) All
In the opinion of _____ Human Relations is the study and practice of utilizing human resources through knowledge and through understanding of the activities, attitudes, sentiments and inter-relationships of people at work.

2.

a) c) 3.

Huneryager F.J. Roethlisbrger

b) d)

Elton Mayo McFarland

Kautilya provides a systematic treatment of management of human resources as early as 14 th century B.C. in his treatise titled a) Artha-Shastra b) Shreni c) Varnashram d) None __________ is that phase of management, which deals with the effective control, and use of manpower. a) HR Management b) Operational Management c) Personnel Management d) None
_____ has been widely used to help women to be more direct in making known their demands for equal opportunity.

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a) c) 6.

Assertiveness training Career development programmes

b) d)

Management awareness training Promotion

Institute for Social Research, study those principles of leadership that were associated with _____________ a) Reduces labor turnover b) Highest productivity c) Improving quality d) Reduces absenteeism In Varnashramor caste system, those individuals engaged in manual work were known as ____________ a) Kshatriyas b) Vaishyas c) Shudras d) Brahmins HRM emphasizes on training, which covers the following aspects 1) Increase productivity 2) 3) Improving organizational climate 4) a) 1, 2, 3 b) 1, 2 c) 1, 3, 4 d) All of the above Improving quality Ensuring personnel growth

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True or False 1. Human Resource Management covers personnel aspects and include social, professional and individual enterprise aspects. (True) 2. Innovations in technology and production methods generally not require the restructuring of job roles and responsibilities. (False) 3. Management awareness training and assertiveness training are the techniques related to the development of human potential. (True) 4. When a human relationship exists in an organization, it is referred to s public- human relations and when it exits outside it is known as employee-human relationship. (False) 5. Personnel Management focuses only on personnel aspects like justice determination, task specialization, performance appraisal etc. (True) 6. Productivity is not associated markedly with the nature of human resources and their total environment
consisting of inter-related, inter- dependent and interacting economic and non-economic factors. (False)

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In Caste System, individuals who used to earn their livelihood by engaging themselves in activities such s teaching, sacrifice or stat management were designated as _____________ a) Kshatriyas b) Vaishyas c) Shudras d) Brahmins

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

11. In Varnashram, those individuals specializing in fighting were termed as _______________ a) Shudras b) Brahmins c) Kshatriyas d) Vaishyas

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In ___________ managers are more sensitive to their sexist attitudes and in changing their attitudes. a) Human Relations b) Selection policy c) Management awareness training d) Assertiveness training Kautilya provides a discussion on ____________ and _________ embracing job descriptions, incentive systems and performance evaluation. a) Leadership and staffing b) Staffing and personnel management c) Directing and controlling d) Staffing and production management The concept of Varnashram or caste system was originally based on ___________ Principle a) Divide and conquer b) Division of labor c) Justice and equality d) None Elton Mayo and F.J. Roethlisberger conducted experiment on human relations, their findings were _______ 1) Economic incentives are more potent 2) Leadership practices and work-group pressures influence employee satisfaction and performance. 3. Any factor influencing employee behavior is embedded in a social system. a) 1, 2, 3 b) 1, 3 c) 2, 3 d) 1, 2 An understanding of human behaviour is 1. Enable manager to anticipate and prevent problems. 2. Assist the manager to develop a better realization of how his own attitudes and behavior play a part in everyday affairs. 3. Develop keener sensitivity towards other people. 4. Reconciling managers interest and capabilities with the needs and goals of the organization. 5. Cast aside some mental luggage that increase mental load. a) 1,3,4,5 b) 1,2,45 c) 2,3,4,5 d) 1, 2,3,4,5 According to __________ and ________ human relations are a systematic, developing body of knowledge devoted to explaining the behaviour of individuals in the working organization. a) Huneryager and Hechmann b) Halloran and McFarland c) Elton Mayo and F.J. Roethlisberger d) Jucius and Ginzberg From the 14th century B.C. to the later half of the 10th century A.D. the relationships between the employer and the employees were marked by _________and __________ a) Master and slave b) Justice and equality c) Inter-related and inter-dependendent d) None During early British rules, there prevailed a __________ policy towards the business. a) Divide and conquer b) Division of labor c) Laissez-faire d) Justice and equality True or False 1. A Human Relations Programme represents an attempt at improving employee morale and motivation through employee participation in the decision making process. (True) 2. Human Relations seek to emphasis technical aspects rather than employee aspect of work. (False) 3. Virtual disappearance of owner managers and the growth of professional mangers capable of managing according to professional code. (True) 4. The Hawthorne Studies found that productivity decreased when the level of illumination was decreased almost to moonlight levels. (False). 5. Human relation should emphasis communication as a major function of management. (True) 6. Human Relations emphasizes policies and techniques designed to improve employee morale and job satisfaction. (True)

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

21.
In Varnashramor caste system, those individuals engaged in area of trade, business and agriculture were called

a) c) 22.

Vaishyas Shudras

b) d) b) d)

Brahmins Kshatriyas 1920 1918

The Madras Labour Union Act was organized in _________ a) 1922 c) 1919

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According to ________ act of 1881, the workers employed in the factories were allowed a week off day as well as limiting the hours of works for women workers to eleven per day. a) The Plantation Act b) Indian Trade Unions Act c) Factory Act d) Mines Act Human resources are wasted through ________________ 1) Obsolesces of skills 2) Better work opportunities 3) Good personnel policies 4) Hurdles of adjusting to change a) 1, 2 b) 2, 3, 4 c) 1, 2, 3 d) 1, 4 The Head of Personnel Department is associated with ______ Management and helps it in the formulation of personnel policies for the company. a) Middle b) Top c) Lower d) All The Personnel Department is responsible for many varied functions including 1) Research and development 2) Wage and salary administration 3) Grievances handling 4) Safety and training a) 1,2,3,4 b) 2, 3, 4 c) 1, 3, 4 d) 1, 2, 4 According to Juicius, the human factor refers to a whole consisting of inter-related, interdependent and interacting ______ component 1) Physiological 2) Sociological 3) Psychological 4) Ethical a) 1, 2, 3 b) 2, 3, 4 c) 3, 4 d) 1, 2, 3, 4 ________ in management is a process that brings workers into contact with and causes them to be influenced by their leaders, their jobs and other aspects of the organizations, which they work. a) Planning b) Direction c) Human Relations d) None Every manager has to be prepared to deal with different changes effectively through _____ and ____ programs. a) Training, cultural b) Educational, development c) Seminars, technical d) All Management of _____ resource is the essence of being a manager who has to get things done through others. a) Technical b) Economic c) Human d) All True or False 1. The physical resources will not give results unless the human resources are applied to them. (True) 2. The Plantation Act 1863 makes provision that if the workers failed to complete their period of contract, they should be imprisoned for a period not exceeding three months. (True) 3. Human Relations in management is a process that brings workers into contact with and causes them to be influenced by their leaders, their jobs and other aspects of the organizations, which they work. (True)

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

4. 5. 6. 7. 32

Human relations covers only inter personal interactions. (False) Management awareness training and assertiveness training deals with the problem of job discrimination against men. (False) The human resources have also been designated as human factors. (True) Majority of the problems in organizational setting are physical, technical and economic rather human and social. (False) Training Morale b) d) Motivation Discipline

Indicates any process by which the aptitude, skills and abilities of employees to perform specific jobs are increased.

a) c) 33

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According to ________ there are three different purpose of learning. 1) Acquiring Intellectual Knowledge 2) Acquiring Manual Skills. 3) Acquiring Problem- solving skills. a) A. D. Sinha b) Douglas McGregor c) Williams d) Elton Mayo The acquisition of a __________ requires practice or experience accompanied by feedback pure trial and error learning can be speeded up by guidance. a) Manual skill b) Problem- solving skill c) Intellectual knowledge d) None A detailed analysis of the organization structure, objectives, human resources and future plans and an understanding of its culture, milieu. a) Man Analysis b) Task Analysis c) Organization Analysis d) All Trainees remember things that they ________, much longer than they do information they receive through talks or reading alone. a) See and hear b) Observe c) Grasp d) None A trainer has to consider alternative methods of presenting training material to participants in order to stimulate their _________ and facilitate retention of the matter. a) Attention b) Interest c) Attitudes d) All The main objective of individual training methods are: 1) Developing interest 2) Appeal to senses 3) Demonstration value a) 1, 2 c) 1, 2, 3

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b) d)

1, 3 2, 3

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It is a classroom training, which is often imparted with the help of equipment, and machines, which are identical with those in use in the place of work. a) Apprenticeship b) Vestibule c) Simulation d) On the job training For an _________, the essential requirements are 1) An adequate number of personnel. 2) Personnel performance is up to the required standard. 3) Effective working environment a) Man Analysis b) c) Task Analysis d)

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Organizational Analysis All

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This technique enables the trainee to concentrate on learning the new skill rather than performing an actual job. a) Simulation Method b) Apprenticeship Programme c) Off the job training d) Vestibule training Following are the disadvantages of _____________ training program 1) Splitting of responsibilities 2) Additional investment in equipment, which can be duplicated

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

3) Training situation is somewhat artificial a) Off the job c) Experiential Method b) d) Vestibule training None

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According to _________ Management development is the development of management over and above its science and theory of its practice and application in organization. a) Whiting Williams b) B. Filippo c) Paul D. Standohar d) Dr. B.K. Madan True or False a) The most widely used classroom method for improving the problem- solving skills is the case method. (True) b) Over and under emphasis on training stems largely from inadequate recognition and determination of training needs and objectives. (True) c) Training inputs cant be used to effect changes of attitudes and consequently of the organizational climate. (False) d) Demonstration Value method can be used effectively as an aid to overcome the breakdown of communication. (True) e) Off the job training is appropriate for teaching the knowledge and skills, which can be acquired, in a relatively short period. (False) In ________ the workers are employed on a small stipend to learn the job first and after satisfactorily completing the training they are absorbed in the industry. a) Simulation Method b) Apprenticeship Program c) Knowledge Based method d) Experiential Method The emphasis in ______ is on achieving through group processes and dynamics a better understanding of one self and others. a) Simulation Method b) Knowledge based Method c) Experiential Method d) Apprenticeship Program In ________ an effort is made to expose participants to concepts and theories, basic principles and pure and applied knowledge in any subject area. a) Knowledge based method b) Experiential method c) Simulation Method d) None The categories of the method ________ are lectures, seminars, workshops, films training etc. a) Experiential method b) Knowledge method c) Simulation method d) All The _____ training helps an individual to improve his comprehension of self, others, group behaviors and personal interaction. a) Attitudinal b) Vestibule c) Off the job d) All The advantage of ___________ methods is 1) The hiring cost is lower 2) The loyalty of employees is increased 3) Immediate returns can be expected. a) Apprenticeship c) Knowledge- based methods

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b) d)

Stimulation Experiential Methods

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________ is a technique, which duplicates, as nearly as possible, the actual conditions encountered on a job. a) Knowledge based method b) Stimulation c) Apprenticeship method d) Experiential method. It is a classroom training, which is often imparted with the help of equipment, and machines, which are identical with those in use in the place of work. a) Vestibule training b) Apprenticeship Programme c) Experiential method d) All

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

53 __________ is the act of increasing the knowledge and skill of an employee for doing a particular job. a) Discipline b) Job analysis c) Job specification d) Training

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True or False a) Vestibule training attempts to duplicate on the job situations in a company classroom. (True) b) The advantage of using the vestibule- training system is the disadvantages of specialization. (True) c) For analyzing the organization climate, the direct methods are observation, questionnaires and interviews. (True) d) Training external to the employing unit sometimes teaches techniques on methods contrary to practices of the participants organization. (True) _________ entails a detailed examination of a job, its components, its various operations and the conditions under which it has to be performed. a) Man Analysis b) Organizational Analysis c) Task Analysis d) All Training enables employees to develop and rise within the organization and increase their ____________ 1) Market value 2) Earning value 3) Job security 4) Economical use of material and equipment. a) 1, 2, 3 b) 2, 3, 4 c) 3, 4 d) 1, 2, 3, 4 For evaluating the training the following outcomes can be measured 1) Reaction 2) 3) Behavior 4) a) 1, 2 b) c) 1,2,3,4 d) Learning Results 2,3 None

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The result obtained are plotted on a graph to determine whether changes have occurred as a result of the training program. a) Longitudinal Analysis b) Structured Interview c) Both d) None According to ________ grievance as a written complaint filled by an employee claiming unfair treatment. a) Dale Yoder b) Prof. Pigors c) Prof. Jucious d) International Labor organization
The National Commission of Labor states that complaint affecting one or more individual workers in respect of their

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1) 3)

Overtime Transfer a) 1, 2, 3 c) 3, 4

2) 4) b) d)

Leave Seniority 2, 3 1,2,3,4

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True or False a) The superior who are people oriented rather than task oriented can handle the grievance easily. (False) b) A grievance machinery is usually thought of in connection with accompany that deals with a labor union. (True) c) The line manager assumes prime responsibility for the settlement of a grievance. (True) d) Business agents are specialists in union-management negotiation. (True) Rearrange the steps for handling a grievance 1) Get the facts 3) Apply the answer 5) Receive and define the nature of the dissatisfaction a) 1, 2, 3, 4, 5 c) 4, 5, 1, 2, 3 a) c) Management Supervisors 2) 4) b) d) b) d) Follow Up Analyze and divide 2, 3, 4, 5, 1 5, 1, 4, 3, 2 Labor union All

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The clearest opportunity for settlement is found at the first stage before the grievance has left the jurisdiction of the

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

64 The objective of the ________ is to resolve a disagreement between an employee and the organization a) Arbitration b) Leadership c) Grievance Procedure d) All A grievance should be deal within the limits of the _________ a) Managers b) c) Labor Union d) a) c) 67 Business agents Industrial relation executives b) d) First Line supervisors None

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An ______ is an outside third party who is brought into settle a dispute, and have the authority to make a decision.

A representative of International union Arbitrator

Kimball Young defines a group as two or more persons in a state of ________ a) Common objective b) Common interest c) Social interaction d) None _________ provided by the group through friendship between individuals with in it. a) Egoistic needs b) Cognitive needs c) Functional needs d) Affiliative needs Needs such as aid in daily activities help in the adjustment to work routine, or even the avoidance of boredom can be met by group a) Affiliative needs b) Egoistic needs c) Functional needs d) Cognitive needs These are the characteristics of ___________ work group. 1) Sanctioned by some authority 2) Prescribed division of labor 3) Stable and consistent personal interactions a) Informal c) Both

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b) d)

Formal None

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Informal group help to support their member and to protect them from ___________ a) Outside pressure b) Authority c) Hostile work environment d) All People interacting with a parent ego are protective, dogmatic, and ________ a) Evaluative and righteous b) Equal, worthy c) Rebellious, selfish d) None True or False a) The word dynamic derived from a Greek word, which means force. (True) b) According to W.J.H. Sprott, Norms are the ought of behavior. (False) c) Cognitive needs are satisfied by motivation. (True) d) The end goal of the managers organizing responsibility is to create informal work group. (False) e) The informal group can also be a source of status or prestige for the membership. (True) Is the degree of attraction that the group has for each of its members. a) Status b) c) Group Norms d) Group Cohesiveness All

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The ______ego is based upon reason and seeking and procession information and on factual discussion. a) Parent b) Child c) Adult d) None _________ is concerned with the interactions and forces between the group members in a social situation. a) Group Cohesiveness b) Formal Hierarchy c) Group Dynamics d) All According to _________ a group consists of two or more persons who share norms about certain things with one another and whose social roles are closely interlocking. a) Kimball Young b) T.M. Newcomb c) W.J.H. Sprott d) Sherif

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DACCIT INDORE LC 1502 MB0027 - Human Resource Management

78 _________ established the Research Centre for Group Dynamics in 1945. a) Kurt Lewin b) Dorwin c) Kimball young d) Thomas Hurrel A members ___________ to participate influences needs satisfaction. a) Perceived goal Attainment b) Status Consensus c) Perceived Freedom to Participate d) None

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True or False a) People interact with each other in terms of their psychological position or behavioral pattern known as ego status. (True) b) There exists a close parallelism between the personality traits of the group member and the syntality traits of the group. (True) c) Dorwin Cartwright has stressed the importance of group dynamics particularly in the context of resistant to change. (False) d) Group decision-making is not very helpful in gaining acceptance and commitment. (False)

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