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Prerequisites Required Prerequisites Navigating within a Siebel application familiarity with Siebel EAI integration familiarity with Web services
Suggested Prerequisites Siebel 8.0 Technical Foundations - RWC Course Objectives Perform initial data loads into Siebel UCM Match and cleanse customer data using the Oracle Data Quality Matching and Address Validation Servers Configure and perform incremental data loads using UCM List Import
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Configure survivorship rules Resolve suspect matches in customer data Use Web services to integrate external applications with Siebel UCM Administer master data using the Data Governance Manager
Course Topics Understanding Customer Data Hub (UCM) UCM functionality Overview of UCM components Cross referencing Registering external systems Source Data and History tables Importing Records using Batch Import Processes Role of the UCM EIM and SDH tables Using EIM to perform a batch import Using UCM Batch Manager to transfer records into the base tables Using UCM List Import ro perform a batch import Correcting incomplete transactions Data Quality Role of the Informatica Identity Resolution server Running the IIR server Configuring UCM for data quality Data Cleansing and Matching Validating addresses Configuring UCM for address matching Configuring UCM for matching Modifying matching behavior Survivorship and Suspect matching Configuring survivorship rules Examining and processing suspect match records Merging records and guided merge unmerging records Administering Master Data Using the Data Governanace Manager Privacy management Integrating UCM with External Applications Overview of UCM integration UCM Web services AIA processes Publish/Subscribe
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