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Request for Proposal Internet Service Provider For Municipal Wireless Network
Table of Contents 1. General Information .................................................................................................................... 1 1.1 Executive Summary .............................................................................................................. 1 1.2 Background Info ............................................................................................................... 1 1.2.1 Demographics ................................................................................................................ 1 1.3 RFP Timetable ...................................................................................................................... 2 1.3.1 Deadline for Questions .................................................................................................. 2 1.3.2 Proposal Due Date ......................................................................................................... 2 1.3.3 Evaluation Committee Recommendation .................................................................... 3 1.3.4 Agreement Negotiation, Award and Notice to Proceed................................................. 3 1.3.5 Agreement Duration...................................................................................................... 3 1.3.6 Withdrawal of Proposals ................................................................................................ 3 1.3.7 Rights of City ................................................................................................................. 3 1.3.8 Collusion ........................................................................................................................ 4 1.3.9 Affirmative Action/Agreement Compliance.................................................................. 4 1.3.10 Systematic Alien Verification of Entitlement (SAVE) Program ....6 2. RFP Requirements ...................................................................................................................... 5 2.1 Business Model Requirements .............................................................................................. 5 2.2 Network Requirements ......................................................................................................... 6 2.2.1 Security .......................................................................................................................... 6 2.2.2 Authentication, Authorization and Accounting (AAA) ................................................. 6 2.2.3 Customer Service ........................................................................................................... 7 2.2.4 Provisioning ................................................................................................................... 8 2.2.5 Operations and Support Systems (OSS) ........................................................................ 8 2.2.6 Network Monitoring and Onsite Maintenance .............................................................. 9 2.2.7 Network Operations Center (NOC) and Point of Presence (PoP) .............................. 10 2.2.8 Transition Project Plan................................................................................................. 10 2.3 Work Performance .............................................................................................................. 10 2.3.1 Deliverables and Schedule ........................................................................................... 10 2.3.3 Period of Performance ................................................................................................. 11 2.3.4 Insurance ...................................................................................................................... 11 3. Proposal Preparation .............................................................................................................. 12 3.1 Proposal Instructions ........................................................................................................... 12 3.1.1 Readability ................................................................................................................... 12 3.1.2 Format .......................................................................................................................... 12 3.2 Proposal Contents ............................................................................................................... 12 3.2.1 Executive Summary ..................................................................................................... 12 3.2.2 Company Overview and Fact Sheet ............................................................................. 13 3.2.4 Business Proposal ........................................................................................................ 13 3.2.5 Technical Proposal ....................................................................................................... 14 3.2.6 Qualifications and References ..................................................................................... 14 3.2.7 Price Proposal .............................................................................................................. 15 3.3 Selection Process and Criteria ............................................................................................ 15 4. Proposal Evaluation ................................................................................................................. 15 4.1 Evaluation Process .............................................................................................................. 15 4.2 Proposal Clarifications ........................................................................................................ 16
4.3 Agreement Award .............................................................................................................. 16 4.3.1 Agreement Negotiation ............................................................................................... 16 4.3.2 Agreement Requirements............................................................................................ 16 4.3.3 Document Review & Confidential Material ................................................................ 16 5 Appendices................................................................................................................................. 17 5.1 Appendix A: General Information Form ............................................................................ 17 5.2 Appendix B: Insurance and Indemnity Requirements ........................................................ 18 5.3 Appendix C Affidavit Verifying Applicant Status ............................................................. 19
Study the existing municipal wireless network and advise the City on improvements and upgrades to the WiFi network Provide marketing and customer acquisition services Operate, maintain and support the network that currently serves educational, residential, commercial, and municipal customers within the City of Decatur boundaries The City needs the Proposer to make recommendations about how to modify the existing network to improve performance and stability and to focus on those areas that can be served reliably.
Note that Agnes Scott College students are served by a WiFi network in the dormitories that is not the subject of this RFP. However, it is desirable that the ISP will provide free access to Agnes Scott College students as they use the Citys WiFi network.
1.2
Background Info
1.2.1 Demographics
The City of Decatur, chartered by the State of Georgia in 1823, is a city of 4.2 square miles with 19,335 residents, 7760 households and 3,856 families. This equates to a household density of 1848 households per square mile. The daytime population is roughly 30,000. In addition, there are 1050 businesses plus 1350 students at the following institutions: Agnes Scott College: 850 students Columbia Theological Seminary: 500 students
The City provides a full range of municipal services including police and fire protection, municipal court, building inspections and permitting, public works operations, refuse collection, street sweeping, engineering, parks and recreation, operation of a municipal cemetery, community and economic development and general administrative services. The City of Decatur is the seat of DeKalb County, a large, urban county in the Atlanta metropolitan area. With its central location within the county and as the location of county offices and the court system, Decaturs economy is primarily a service economy. Legal, banking, medical, insurance, accounting, governmental and educational services are the mainstay of this economy. The essential nature of these services provides a solid basis for the Citys sustained economic well-being.
CITY OF DECATUR ISP SERVICES RFP The City has many attractive demographic elements for a successful municipal wireless network: Highest household density within the state of Georgia Highly educated, forward-thinking, technology-literate citizens 66% of residents under the age of 45 55% of residents have bachelors degree or graduate degree Socioeconomic and racial diversity Large number of professors, media (CNN, AJC, local news) personnel, lawyers, medical, and other professionals
In November 2006, the City initiated the municipal wireless network project as a recipient of the Wireless Communities Georgia grant through the State of Georgia and the Georgia Technology Authority. The City used funding from the State, the City, City Schools of Decatur, Agnes Scott College, Columbia Theological Seminary and the Downtown Development Authority to design, build and own the network. A private Internet Service Provider was selected in 2007 to operate the network. Currently, the ISP provides 2 consecutive hours of free service in addition to a fee service across the service area.
The schedule after the RFP response due date is tentative and may be modified at the Citys discretion.
CITY OF DECATUR ISP SERVICES RFP Proposals are due on July 1st, 2011 at 4:00 pm EST. Proposals may be e-mail electronically to Andrea Arnold at andrea.arnold@decaturga.com. Proposals received after the Proposal Due Date and Time are late and shall not be accepted. For more details on the content and format for the proposal, please read Section 3.2.
CITY OF DECATUR ISP SERVICES RFP 5. 6. 7. Approve or disapprove the use of particular subcontractors. Solicit best and final offers from all or some of the Proposers. Waive informalities and irregularities in proposals.
1.3.8 Collusion
By submitting a proposal, each Proposer represents and warrants that its proposal is genuine and not collusive or made in the interest of or on behalf of any person not named therein; that the Proposer has not directly or indirectly, induced or solicited any other person to submit a sham proposal or any other person to refrain from submitting a proposal; and that the Proposer has not in any manner sought collusion to secure any improper advantage over any other person submitting a proposal.
2. RFP Requirements 2.1 Business Model Requirements The City is seeking a Proposer that will provide the following services for the wireless
broadband network that is owned by the City: 1. 2. 3. 4. 5. 6. 7. Customer acquisition services including branding and marketing Bandwidth provisioning for public and private Internet traffic Customer provisioning Customer support: Tier 1, 2 and 3 Network maintenance and monitoring Billing and Reporting Provide design, testing and technical guidance, as needed.
The City needs the Proposer to make recommendations about how best to scale the existing network to improve performance and to serve the high demand areas of the City where service can be provided reliably. The successful Proposer is expected to work with the City to develop budgets for immediate hardware upgrades and longer term, strategic hardware purchases. The City owns the network, which consists of ~170 Cisco 1500 nodes (including spares) as well as ~ 102 PTP backhaul links. The City will provide access to City buildings and facilities which the Proposer may leverage to establish connectivity with the nearest PoP as well as may locate servers and other equipment in City facilities. The City will also continue its efforts to promote and market the network to residential, commercial, municipal and educational users within the city. In exchange, the City expects that the Proposer will compensate the City with a revenue share, which will reflect a percentage of gross revenue that the Proposer receives from residential, commercial, and other customer segments that use the network that is the subject of this RFP. In the response, the Proposer should address the following questions in regards to its customer acquisition activities, service offerings, proposed revenue share and other details that make up the business plan:
1. What would be the service offerings, bandwidth and associated price points for the residential, commercial, student and other user groups that exist within the City? 2. What would be the service offerings and bandwidth for the municipal employees that would use the network? 3. What would be the proposed revenue share, expressed as a percentage of gross revenue? 4. What would be the service offerings and associated pricing options that would be part of the Connecting Families program that the City has implemented? 5. What is the Proposers sales and marketing program that will be used to acquire customers? Provide examples of other communities where this program has been used and the results that the Proposer has achieved. 6. What are the target penetration rates for residential and business customers in order to generate the required Return on Investment (ROI) for this network?
2.2.1 Security
The Cisco mesh network that has been deployed by VC3, Inc. will provide security within the network core for the four main classes of users of this network: municipal, residential, commercial and educational users. The Proposer should detail any additional security measures that they may implement on the client and/or server side that would overlay the security protocols in the core network.
Tier 1 support hours are expected to be 24x7x365 with billing and other low priority issues resolved for at least 9 hours per day. Tier 2 support hours are expected to be 24x7x365. Toll free number as well as e-mail, Web based interface and interactive messaging (chat) for SP agents to contact the Proposer to report issues and obtain resolution. Development and maintenance of network knowledge base to handle frequently asked questions (FAQs) as well as a history of network and equipment issues and their resolution. A secure, call management database that will track all support calls and resolutions. The creation and routine delivery of pre-defined and ad-hoc reports on issues, wait times, abandoned calls, resolution times and other standard customer service and technical support metrics.
2.2.4 Provisioning
Due to the fact that 1700 of the 7760 homes (21.9%) are multi-tenant dwellings, as well as the dense foliage that exists in parts of the City, the City has set the expectation that all homes and all multi-tenant dwellings will require an additional indoor CPE to guarantee effective penetration within the house, apartment or town home. The Proposer should describe the provisioning process for such an indoor installation, including timelines from order placement until the installation is complete and the subscriber is on the wireless network. In addition the Proposer should answer the following questions: 1. What is the preferred business model in regards to CPE ownership? Would the Proposer lease CPE devices to the customer? Would the Proposer subsidize the cost of CPE devices? 2. If the CPE is purchased by the Subscriber, would it be purchased from the distributor or the Proposer as part of a reseller agreement? Note that the City does not want to be in the business of selling or leasing CPEs. The Proposer should also describe the provisioning process for instances in which an outdoor installation is required, including timelines from order placement until the installation is complete and the subscriber is on the wireless network.
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Note that VC3, Inc. will be the interface with Cisco for any TAC support that is required regarding the Cisco wireless equipment.
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CITY OF DECATUR ISP SERVICES RFP o o o Throughput characteristics Number of users on the network Other statistics as are deemed pertinent by the City
All deliverables and resulting work products from this agreement will become the property of the City.
2.3.4 Insurance
Insurance requirements are provided in Appendix B.
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3.
Proposal Preparation
3.1.2 Format
To the extent possible, proposals shall be prepared on 8-1/2" x 11" paper and bound. Foldouts for charts, tables and spreadsheets are acceptable. Tabs should be used to index and separate the various sections within each binder. Any reference materials included should be bound separately and numbered for ease of use. References to outside documents that are not included with the proposal are not acceptable. Pages shall be numbered in a logical, consistent fashion. Figures, charts and tables should be numbered and referenced in the text. Any references to supporting documents should include the document, page and section/paragraph number. Proposals are due on July 1st at 4:00 pm EST. Proposals may be e-mail electronically to Andrea Arnold at andrea.arnold@decaturga.com.
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The Proposer shall provide the information on the next page for each subcontractor that will be used in this project in addition to three customer references for each subcontractor using the format above:
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2.
3. 4.
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5. The Evaluation Committee will make its recommendation regarding the Successful Proposer based upon the results of the oral interviews and proposals. 6. The City will announce the Successful Proposer. Agreement negotiations will commence with the apparent Successful Proposer. Firms not selected will be notified in writing of the selection outcome.
7.
The Agreement will be executed between the Successful Proposer and the City, with installation work to commence at an agreed upon date between the City and the Successful Proposer.
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_________________________________ ________________________________ Type of Organization Taxpayer ID Number (Federal) (Corporation, Sole Proprietorship, Partnership, etc.) _______________________________________________________________________ Name and Title of Project Manager _______________________________________________________________________ Name, Title, E-mail Address, and Phone Number of Person Project Correspondence should be directed to Is your firm minority or woman owned? _______Yes _______No
Listing of All Subcontractors proposed, their phone numbers, MBE/WBE status and areas of responsibility (use additional sheets as required): ______________________________________________________________________ ________________________________________________________________________
___________________________________
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At the Citys request, the selected Proposer shall furnish to the City insurance certificates showing such coverage in effect and agreeing to give the City ten (10) days prior written notice of cancellation of the coverage. The City of Decatur must be named as an additional insured on the commercial general liability policy.
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Specify: _______________________
If applying on behalf of a business, specify the name and address of the business:
___________________________________________________________________________________
1) 2) ______ I am a United States citizen OR ______ I am a legal permanent resident 18 years of age or older or I am otherwise a qualified alien or nonimmigrant under the Federal Immigration and Nationality Act 18 years of age or older and lawfully present in the United States.*
If #2 is selected above, a copy of one of the following documents must be attached to the affidavit: 1. 2. 3. 4. 5. 6. 7. Unexpired foreign passport Employment Authorization Card (I-766) Refugee Travel Document (I-571) Permanent Resident Card (I-551) Reentry Permit (I-327) Certificate of Citizenship Naturalization Certificate 8. Machine Readable Immigrant Visa (with Temporary I-551 language) 9. Temporary I-551 Stamp (on passport of I-94) 10. WT/WB Admission Stamp in unexpired foreign passport 11. Certificate of Eligibility for Nonimmigrant (F1) Student Status (I-20) 12. Certificate of Eligibility for Exchange Visitor (J-1) Status (DS2019)
In making the above representation under oath, I understand that any person who knowingly and willfully makes a false, fictitious, or fraudulent statement or representation in an affidavit shall be guilty of a violation of Code Section 16-10-20 of the Official Code of Georgia.
SUBSCRIBED AND SWORN BEFORE ME ON THIS THE ___ DAY OF _______, 20__ Notary Public My Commission Expires:
Date ______
_________________________________ *________________________________________
Alien registration number for non-citizens
* Note: O.C.G.A. 5-36-1(e)(2) requires that aliens under the Federal Immigration and Nationality Act, Title 8 U.S.C., as amended, provide their alien registration number. Because legal permanent residents are included in the federal definition of alien, legal permanent residents must also provide their alien registration number. Qualified aliens that do not have an alien registration number may supply another identifying number below:
______________________________________
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