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Responsibilities and accountabilities Integrated Information Management Change Management
>> Information in the Cloud
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Connected Forum– Wednesday, 21 September 2011
Managing transformation and evolution in systems, processes and culture
An effective information governance strategy includes a clearly defined information management process, an established information management system and the support of the appropriate personnel within the organisation. However, many organisations have a lack of understanding into the complex world of information governance and therefore risk loss of data, information misuse, leakage and legal discovery. This one-day forum will confront these issues and give attendees the opportunity to hear about: Developing an information governance framework, processes and policies Promoting behavioural changes in attitudes towards information management Assigning roles, responsibilities and accountabilities to key data stakeholders Creating standardised taxonomy and implementing an integrated information management strategy
Registration and refreshments Chairperson’s opening remarks Miranda Welch, Director, Strategic Information Solutions 2:30 Interactive discussion: Implementing an integrated information management strategy
Implementing an information management framework and strategy ó ó ó Developing policies, procedures and structures: what needs to be included Defining roles, responsibilities and accountabilities for ongoing information management Getting and keeping executive buy-in
Hear a short introduction from the facilitator, and then have the opportunity to participate in the discussion and gain a better understanding of the topic!
ó ó ó ó Integrating information held across disparate repositories and organisational silos into a single system Creating and implementing a organisation wide taxonomy/ unified metadata Assessing the risks and governance issues of information in the Cloud Responding adequately to constant organisational and technological changes
Scott Ross, Head of Information Management, Bendigo and Adelaide Bank
10:00 Establishing a cultural change in information management – a Melbourne Water case study ó ó ó Getting people to understand the importance of information governance Obtaining buy-in and encouraging staff to take ownership Developing a corporate information culture
Facilitated by: Bob Minchin, Manager Network Data, Ergon Energy 3:15 3:45 Afternoon refreshments and networking Harnessing the information beast ó ó ó 10:45 11:15 Morning refreshments and networking Establishing business processes for better information management ó ó ó Implementing an information management process that integrates with business processes Raising awareness and building skills in information management Establishing continuous improvement 4:30 Responding adequately to the radical changes and complex challenges in the information landscape Dealing with raised customer, legislation and community demands and expectations Translating learnings for application into the organisation to empower and deliver
Alethea Belford, Information Governance Lead, Information Technology, Melbourne Water
Ruth Edge, Information Management Coordinator, Yarra Ranges Shire Council
Using information governance to create a more adaptable organisation There are two things we can learn from the past twenty years. The first is that new and truly disruptive businesses almost always use information in a new way (examples include the way new credit card issuers use loyalty schemes and Amazon’s ability to recommend purchases). The second is that the information associated with truly disruptive businesses is more integrated in a measurable way. The “small worlds” measure of information connectivity is a technique which can be applied through information governance to test new business models and challenge whether they are just more efficient ways of doing the same thing or whether they are changing the game.
Ken Self, Data Manager Strategy and Standards, The Shell Company of Australia Limited
12:00 Information governance and open government: risk and compliance ó ó ó Managing the release of public sector information Understanding the risks and benefits of social media and online collaboration Obtaining buy-in and encouraging staff to embrace transparency 5:15
Edgar Crook, Senior Information Governance Officer, Australian Sports Commission
12:45 1:45 Networking lunch Achieving effective enterprise information management: reducing costs, increasing speed and improving quality ó ó ó ó Assessing your organisation’s current governance level Creating a roadmap for improved valuation, creation, storage, use, archival and deletion of information Training employees in information management Coordinating communication and collaboration between business and IT
Robert Hillard, Partner and National Leader of Technology Consulting, Deloitte
Chairperson’s closing remarks and end of connected forum
Karen Scott Davie, Chief Information Officer, NSW Business Chamber
Post-forum workshops – Thursday, 22 September 2011
Breakthroughs in proving intangible value of information governance to senior executives
Registration: 9.00 am Workshop time: 9.30 am - 12:30pm Facilitated by: Ken Standfield, Chairman, International Intangible Management Standards Institute
About the workshop:
In October 2008, the Economist Intelligence Unit published the results of an international survey of 192 senior executives on the benefits, challenges and risks associated with developing an enterprise-wide information governance strategy. The report stated that the biggest global challenge is identifying the cost/risk/return tradeoffs of managing information company-wide to gain support from department heads and line-of business managers. This global challenge is because information governance (IG) creates intangible benefits. These intangible benefits (enhanced information management, increased security, decreased risk, easier access to timely information, reduced rework and errors) typically escape identification by conventional accounting and finance methods and therefore executive typically ignore, misunderstand or do not adequately financial IG initiatives. In this workshop you will explore breakthrough new ways to: • • • • • Prove the value of information governance initiatives to get CFO and CEO attention and interest Elevate your pitch of the benefits of your IG initiatives to increase support and funding for your initiatives Change the perceptions of those around you regarding the importance of information governance Explore new ways to leverage IG initiatives to accomplish organisational goals (such as cost containment and productivity improvement) Better understand how to identify and measure intangible benefits
About the workshop leader:
Ken Standfield is an author, international keynote speaker, consultant and acknowledged international thought-leader who develops interactive web-based models that financially value the strategic impacts of information, knowledge, collaboration, culture, engagement and processes on costs, revenue, retention and productivity. His models are used to prove the value of projects that enhance productivity, effectiveness and efficiency within organisations.
Processes and practices for effective information governance
Registration: 1.00 pm Workshop time: 1.30 pm - 4:30pm Facilitated by: Alan D. Duncan, Practice Leader Information Management Strategy and Governance, SMS Management & Technology
About the workshop:
Effective information governance requires that organisations successfully execute a number of key processes that support control, risk management, auditability and benchmarking for data. Adopting an Enterprise Information Management approach is the method by which all of those necessary information governance processes are brought together comprehensively and coherently. This approach establishes a capability to successfully deliver information governance business value. This workshop will equip you with the understanding of how to achieve information governance business value by concentrating on the outcomes of control, risk, auditability and benchmarking, while also providing core learning of the practical methods and processes that support deliverable and measurable progress. • • • • Enhancing components of the information governance framework Key practices for effective information governance Auditing information governance framework and practices Pulling it all together: the data governance action plan
About the workshop leader:
Alan D. Duncan is an executive-level Information Management professional and has established SMS’s national competency for Enterprise Information Management Strategy and Governance. Alan has over 19 years of international experience gained with organisations such as EDS, KPMG Consulting and SMS Management & Technology and has been as a regular speaker on the information management conference circuit. A specialist in information-enabled business improvement and transformation, Alan’s previous engagements have included managing the strategy, implementation and operation of Enterprise Information Management, Customer Insight and Data Warehouse solutions for a range of blue chip’ clients, and Alan also has a wealth of complementary business practice experience gained in industries such as Federal & StateGovernment, Communications & Media, Banking & Financial Services, Energy, Manufacturing, Utilities and Retail.
5 WAy S T o B o o K yo u R P L A C e AT T h I S e v e n T
phOnE: +61 1300 550 662 +61 (02) 8913 4000 fax: +61 1300 550 663 +61 (02) 8913 4099 EMail: email@example.com WEb: www.arkgroupaustralia.com.au pOSt: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060
Information Governance and Change
21 - 22 September 2011, Rydges Melbourne
put yOuR DEtailS hERE (plEaSE pRint):
connected forum + workshops Standard pricing Early bird (exp: 26/08/2011)
Not valid with any other offer
connected forum + workshop a b o Save $200 $1990 + GST = $2189 o Save $300 $1890+ GST = $2079 o Save $350 $1840 + GST = $2024
post-forum workshop connected forum only o $1495 + GST = $1644.50 o Save $200 $1295 + GST = $1424.50 o Save $250 $1245 + GST = $1369.50
post-forum workshops a b o $695 + GST = $764.50 o Save $60 $635 + GST = $698.50 o Save $100 $595 + GST = $654.50
o Save $300 $2585+ GST = $2843.50 o Save $400 $2485+ GST = $2733.50 o Save $500 $2385 + GST = $2623.50
I am a member of RIMPA, IIM, ACS, Information Architecture Institute, IDM
Member discount (exp: 26/08/2011)
Delegate 1st 2nd 3rd 4th FREE
I have read and accepted the booking conditions
Event venue and accommodation Preferential rates are available at Rydges Melbourne. Please contact the hotel directly to make your reservation, quoting ‘Ark Group Australia’ as your reference.
Please note: Payment must be received in full prior to the event to guarantee your place
Card number Expiry date Cardholder’s name Cardholder’s signature
o American Express
186 Exhibition Street Melbourne VIC 3000 (03) 9662 0511
o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements. 5. 6. 7. 8. 9.
Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please contact Bhuwan Rai Phone: 1300 550 662
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