The Final Report Of Field Work Practice

CHAPTER I INTRODUCTION

1.1. Background Tourism is an industrial service that has a complex mechanism since it handles the tourists movements from their country to the tourism object up to back to their country. In this case, the tourism service involved many components to support the tourism program, such as transportation, accommodation, restaurant, guide and etc. Therefore, tourism industry has an important role in developing tourism. One of the tourism industries that have an important role in developing tourism is Travel Agent. A travel agent is a retail business that sells travel related products and services to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products (http://en.wikipedia.org/wiki/Travel_agent, accessed on May 29, 2010). Travel Agent is the bridge between the tourist and the supplier service of accommodation, restaurant, tour adventure operator, tourism operator etc. Generally, tourists use the travel agent service to conduct their tour itinerary since it is easy and cheap. One of travel agent that exists in Bali is PT. Floressa Bali Wisata. PT. Floressa Bali Wisata is located at Jl. Gandapura III K/16 Kesiman Denpasar, Bali. PT. Floressa Bali Wisata arranges not only

The Final Report Of Field Work Practice

the tour program but also tour components, such as ticketing, accommodation and tourism objects ticket. Bali as one of famous tourism islands in the world is a great place to learn and develop skill and knowledge in tourism industry. In this case we were sent to Bali to dig the knowledge about the tourism aspect and the mechanism of the work in tourism industry, therefore by conducting the job training in Bali we could explore knowledge better and get a new job experiences in Travel Company. Since the tourism activity is one of the important sector that give a huge contribution in developing the local government economic or society. With this contribution, the local government has an addition income from tax which can be used for developing the local development. In this case, Tourism industry as one of the important sector which can increase the economic growth of the region, tourism is considered as one of the strategic asset in increasing the development of the region which has the potential tourism object. For this reason the tourism sector is able to pressed the urbanization of the resident since the tourism industry it self has three significant aspects such as economic aspect ( the source of the government devisen, taxes ), social aspect ( creating the work field for unemployment ) and cultural aspect. From above explanation that the tourism industry has a significant role in developing neither local government economic nor society economic. In this case the University of Nusa Nipa is necessary to send their students as the next best young generation in developing the tourism industry in

The Final Report Of Field Work Practice

Indonesia, through conducting the Internship Program for the students who chose Tourism Industry as their practicing study in order to there is regeneration of the people who love tourism industry and can promote the local or national tourism object they have in the international forum. As the above explanation this Job Training is one of the participation of University of Nusa Nipa towards the tourism industry in Indonesia to increase the human resource about the tourism industry and other side of tourism industry itself and developing the student skills in implementating their theory that they had got in the class in order to there is a link and match between the theory and the implementation in the real work to make a such best generation of tourism industry in the future. 1.2 DEFINITION AND PURPOSE OF JOB TRAINING 1.2.1 The Definitions Of Job Training Job Training is the work activities which supply the student to recognize and understanding about the mechanism of work in each institutions they practice. Job training also the academic activity which is conducted by the university to train the student out of the class in order to developing their skill and implementate the theory they have. The objective of conducting an internship program at PT. Floressa Bali Wisata was to apply knowledge and to know the real work about travel agent activities.

The Final Report Of Field Work Practice

1.2.2

The purpose of Job Training. The purpose of job training can be divided into two important parts, they are: 1.2.2.1 General Purpose The Job Traning generally is intended to developing the knowledge of student and improving the skills of student about tourism business or simply so that student has enough knowledge about the real work especially in tourism industry as a precious experience in entering the real work which correlate with his education background in order to the student is able to implementate between the theory he has and the practicing in the job field. This Job Training beside as an application of theory that they have got in campus, also as an opportunity to increase the self confidence and the ability of skills to be ready jump over in the real work someday. 1.2.2.2 Special Purpose The intention of conducting internship job training are as follows : 1. Developing the student knowledge about the activity of institution they practice as a supplies of good opportunity to jump over the real work forward.

The Final Report Of Field Work Practice

2. To know about the mechanism of real work, make a comparison about the theory and real work in the field. 3. In order to get the chance for developing the skills and knowledge to increase the self confidence as the supplies of work forward. 4. Train the student to think critical and use their knowledge through making this internship report throughout the job training activities they had been doing in the institution they worked. 5. In order to the student can understand about the principle of work in each division they work, how to participate with them, how to work together in team, how to developing the special technique so that the student has a sense of work. 1.3. Area Description PT. Floressa Bali Wisata is one of travel agents in Bali that gives services in tour and travel. The head office of PT. Floressa Bali Wisata is located in Jakarta. It was established in 1977 by notaries Document No. 14th, 13th July 1977 and legalized by judicial Affair No. Y.A.5/12/17 on 23rd January 1978. Since PT. Floressa Bali Wisata was built, it had some notary document changes, namely document no 14 was replaced into document no 22 on 14th December 1977 and the last is notary document no 35 on 16th June 1979 about the centre of company which was moved to

The Final Report Of Field Work Practice

Kupang. This last notaries document had been legalized by judicial affair No.Y.A.5/104/1 on 20th February 1980. Then it got license from directorate general of tourism department no 379/d.2/BPU/111/81 on 11st march 1981. To get participating on developing national tourism business, especially for Bali and beyond tour package, PT. Floressa Bali Wisata opened some branch in Bali, Flores, and Kupang. In Bali it was establish on 27th June 1989 and had been legalized by tourism post and telecommunication department through directorate general of tourism department no 02/38/KXIV. It is located at Wira Street no. 2 Sanur. Since 1st February 2004, the office was moved to Jl. Gandapura III K/16 Kesiman Denpasar, Bali. The map of PT. Floressa Bali Wisata is presented in appendix 1. 1.3.1. An Organization Chart Floressa Bali Wisata is an organization that consists of people who do some work together, get relationship and help each other to reach companys goals. The relationship among the departments is a part of this organization. An organization structure presented in enclosing page the coordination system from managing director, general manager continued to the head of personnel and manager of each department.

The Final Report Of Field Work Practice

1.3.2. Job Description Floressa Bali Tour consists of some divisions and each division has different job as follows: 1. Managing Director Leading and coordinating between the department manager and also its subordinate. Giving a signature for every companys appointment and contract. Determining company policy concerning finance, work system and administration. Determining budget and earnings of company. Deputizing company in tourism association membership or other effort association. Being to promote company product in every opportunity. 2. Deputy Manager Deputizing Director to handle activity of company

when Director not present in place. b. Deputizing Director to attend meetings of other

invitation or organization c. Supervising activity of operation and reservation

division every day.

The Final Report Of Field Work Practice

3.

Quotation & Programming Division Collecting package component price and data of tourism such as: room, hotel rice, food price in hotel, restaurant, transportation type and rent price per day, guide fee, tourism object and expense entrance fee and others. Making price for the Confidential of Tariff with data that have been got. Calculating and determining price for selling tour package based on request of Wholesaler, overseas Tour Operator, Bureau Journey of tourism or tourist and direct offer to ask for. Performing a correspondence with Wholesaler, Tour Operator or tourist concerning plan journey of tourist.

4.

Operation Division Carrying out tour for incoming foreigner to Indonesia (Inbound Tour), for the Indonesian people of foreigner or which is staying in Indonesia (Tour Domestic) and for the passenger of cruiser (cruise). Ordering the component of tour activity or other requirement and which needed by each place and submit the management confirmation to Wholesaler, Tour Operator, tourist candidate or pertinent side.

The Final Report Of Field Work Practice

Checking all archives management of tour and give its growth to or principal of Wholesaler, Tour Operator, tourist candidate or the interested parties. Preparing ticket, voucher travel and other document that needed by tourist to be delivered in time. Submitting carbon copy of travel other document or voucher to pertinent principal on time. Arranging assignation of guide and remind every things required to paid attention guide in accompanying tourist. Arranging budget of tour in the form of local expense and deposit to be paid by guide. Executing administration of tour better and is careful. Serving and finishing each demand and sigh (tourist complaint) as well as possible. Making periodical business activity report. 5. Ordering Reservation Division hotel room; chamber, attraction perform,

restaurant as according to request of partner beyond the sea, home affairs and direct request of tourist. Selling transport ticket, sea, land and air. Selling hotel room, restaurant, and other hotspot. Selling all kinds of package of tourism other company product.

The Final Report Of Field Work Practice

Managing journey document and immigration permit. Making report sale of area product of travel periodical. 6. Marketing Division Collecting information and data regarding all needed by tourist and area market state of tourism and also record all praise and sigh for the materials of research in development of effort. Planning and compiling all kinds of product and also conditions to on the market and sold by area of reservation and of operation to guest candidate. Braiding good relation and make agreement cooperation with various principal in sale of product / provided service / to be carried out by principal with beneficial condition and condition. Determining price sell and its conditions from every sold product. Making and printing tariff of tourism (tariff confidential) sold and carried out by area of operation, and also brochure of tourism and other promotion appliance. Marketing all planned product, regular and directional by spreading abroad promotion appliance and brochure through mass media, direct trade travel to guest candidate / consumer.

10

The Final Report Of Field Work Practice

Braiding good relation with mass media and governmental institution, principal and or friend humanity of is effort which is equal to its area. Compiling expense every year. 7. Accounting Division Arranging exit enter company's finance. Corrective of sale report. Making and controlling bank report. Making journal, diary, passbook, petty cash and big cash. Correcting invoice and prepare cheque. Controlling stock of other valuable document and ticket. Settling the payment salary, fee and tax. Making financial statement of company. 1.3.3. The Team and Addresses Name of Company The owner Director manager Address PT. Floressa Bali Wisata Drs. Frans Seda Paul Edmundus Talo S,Sos. MBA Jl. Gandapura III K/16 Kesinam Denpasar, Bali. Phone Fax Email 0361 467625 0361 467347 info@floressatours.com

11

The Final Report Of Field Work Practice

floressa@indosat.net.id Web www.floressatours.com www.floressa-bali.com Division Memberships 5 (five) PATA (Pacific Asia Travel

Association), ASTA (American Society of Travel Agent), ASEANTA (Association of South East Nation of Travel Agent), ASITA (Association of Indonesia

Travel Agent) Product and Services Inbound tour packages, overland tour packages, hotel reservation, ticketing service,

transportation service, bar & restaurant reservation, tour attraction and performance, cruise package, and adventure tour package. water attraction, sea

12

The Final Report Of Field Work Practice

1.3.4. The Branch Office Address 1. FLORES

Jalan Kasimo, Labuan Bajo Flores NTT Indonesia Phone: +62 382 41238 Fax : +62 382 41238 2. FLORES

Jalan Jendral Sudirman (Manunai) Maumere Flores NTT Indonesia Phone: +62 382 22281 Fax : +62 382 22281 3. JAKARTA

Gedung Wisma Penta 5th floor Jalan Kebun Sirih No. 65 Jakarta Pusat Phone: +62 21 3152941 Fax : +62 21 3152942 4. TIMOR

Jalan Mawar No. 15 Kupang NTT Indonesia Phone: +62 380 832012 Fax : +62 380 832012

13

The Final Report Of Field Work Practice

5.

SUMBA

Jalan Palapa No. 16 Matawai Waingapu Sumba Timur Sumba NTT Indonesia Phone: +62 387 61478 Fax : +62 387 61478 6. FLORES SAO RESORT

Waiwara Maumere Flores Phone: +62 382 21555, 21666 Fax : +62 382 21666 1.3.5. Products and Services PT Floressa Wisata is company that gives services in tour and travel field. It has a wide scope to sell the tourism products especially inbound tour via cooperation with overseas agent. Overseas agencies are tour and travel agent in other companies that become business partner of PT Floressa Wisata, which sell package or tour product itself. It is also active in selling the products. The product and service in PT Floressa Wisata are as following: 1.3.5.1. Inbound Tour and Package In inbound Tour Package, PT. Floressa Wisata sells the tour products in Bali or local area that are sold to domestic and foreign tourist. In selling these product, this company has cooperation with Local and Overseas Agent.

14

The Final Report Of Field Work Practice

Some of local agent which have cooperation with PT. Floressa Wisata are: Pacto Travel in Bali, Marintur Travel in Jakarta, Pusaka Tour in Yogyakarta, Bajo Dive in Labuanbajo, Papua adventure Tour in Irian Jaya, While some overseas Agents are: Cox and Kings Travel in America, Annie Tour in Thailand, Raj Holidays in India, and Ecco Travel in Poland. 1.3.5.2. Overland Tour Packages Beside Inbound Tour PT. Floressa Wisata also has Overland Tour Packages that sell to the tourists. It serves tour to other islands in Indonesia, such as: Bali sightseeing, Komodo Tour, Lombok, Flores, Irian Jaya, Sumba, Sumatra and Java. 1.3.5.3. Hotel Reservation PT. Floressa Wisata serves the customers for booking of accommodation, particularly hotel reservation. In this case, it has cooperation with companies related, tour and travel. One of t he companies is hotel. Some hotels that have cooperation with PT. Floressa Wisata are Bvlgari, Bali Hotel, Hyatt Regency Yogyakarta, Bintang Flores, and Komodo Ecolodge.

15

The Final Report Of Field Work Practice

1.3.5.4. Ticketing Services PT. Floressa Wisata also serves booking of airlines ticket other domestic or international flight. Some airlines company that have cooperation with PT. Floressa Wisata are Trigana Airlines, Transnusa, and IAT. 1.3.5.5. Transportation Services Transportation is one of essential part in tour activities. PT. Floressa Wisata has personal transportations, if the guest wants to it. However, the guest can also ask for the other transportations based on their will. As a travel agent, PT. Floressa Bali Wisata has cooperation with transportation companies such as: Trikayana Transport, Dewata Bali Transport, PT. Dwima Perdana Transport and Merpati Transport Bali. 1.3.5.6. Bar and Restaurant Reservations There are many bars and restaurant in Bali and all of them supply many foods beverages either Indonesia or Western food with different qualities. To give the best serves for customers, PT. Floressa Wisata makes

cooperation with bar and restaurants such as Pacung Restaurant, Melasti Restaurant, and Abian Boga Bar & Restaurants.

16

The Final Report Of Field Work Practice

1.3.5.7. Adventure Tour Packages It serves reservation in Adventure Tour for customers who want to do or like with adventure such as: rafting, bungee jumping, hiking, tracking etc. In this case, PT. Floressa Wisata has cooperation with adventure tour companies such as: Mega Rafting, Bali Adventure Tour. 1.3.5.8. Water Attraction & Recreation Packages To serves this package, PT. Floressa Wisata has cooperation with water attraction and Recreation Company which provide water sport, such as: flaying fish, snorkelling and diving. 1.3.5.9. Sea Cruise Packages To provide this package, PT. Floressa Wisata makes cooperation with Cruise Company which serves trip by ship in Bali, such as: Bounty Cruise and Sea Sail Cruise.

The Map Location of PT. FLORESSA BALI WISATA can be seen in Enclosing page

17

The Final Report Of Field Work Practice

CHAPTER II WORK PLAN

Work Plan describe a project to be accomplished and outlines how it will be done. The best you are taking in every step of work without a work plan everything is nothing, without a work plan the one can not provide a good way in taking part of work. One of the important things to reach the goals of your wish is by making a work plan, the good we are taking part of making such good work plan, the easier we are going to accomplish the job we are in. 2.1 Internship Program The Writer began conducted the Field work practice on 17th April until 17th May 2010 with the location of PT. FLORESSA BALI WISATA. This Field work practice is one of the requirements of student graduate in University of Nusa Nipa. The membership of the student who conduct the field work practice in Bali are four persons include the writer in it which two persons are establish the work field practice in different institution. For the first time I and my friend were placed in Reservation department to studied about the client files then rolling to other divisions for the next week. Since this work field practice was held in short time for a month, the Personalia stuff of PT. FLORESSA BALI WISATA gave the work plan based on 4 (four) parts where each parts were represent one week activities which the writer will explain more bellows on the next chapter. The division of work

18

The Final Report Of Field Work Practice

practice was divided into four parts of each weeks for one month where each weeks have the division as follows: 1. Reservation Department The first week the writer learning about the client files by reading the email client, this is intended in order to understand about the principal of work mechanism or the progress about what should we supply to the client or from overseas agent. This activity should be done by the writer for one week the rolling to another division. 2. Reservation Department On the next week the writer will learn about the mechanism of work in reservation department. In this division the writer will be taught about a brand-new knowledge concerning the travel industry, implementating the skills of English language that the writer got in campus such check the availability of the room in hotel by phone before booking it, making fax message and email to book the room after check the availability of room in the hotel, reply the email from clients nor from overseas agent outer Bali region where the language used is English language. 3. Operation Department In this division the writer will be taught about the mechanism of operation department in holding a tour program around the Bali region nor outer Bali, at this time the writer will have some important things about tourism industry as follows:

19

The Final Report Of Field Work Practice

1. 2.

Learning how to pick the guest up in Airport Learning how to make Tour Activities Report, Guide

Order, Sign Board, Bunched the flower for visitors (especially for VIP guest), Welcome Card, and soon. 3. Managing the tourist, check the luggage and arrange the

seat of each tourists in the bus. 4. Learning the check in progress in hotel of the tourist.

4. Product Department In this division at the third week the writer will be placed at product department division where the job description is learning about the way to make product. These are some object goals that the writer must done in this division ; 1. Reply E-mail

In this case the writer will reply the email from the clients demand. 2. Write the daily E-mail ( E-mail Record ) Email record is made as reference for PT. FLORESSA BALI WISATA concerning mailbox from clients. 3. Make a Quotation Quotation is made to know the charge that must be paid by clients. In this case the writer just calculates the price of each components. 4. How to Make Tour Program or Tour Itinerary To make tour program the writer use a guide book which is already prepared before, this book is called Tour Catalogue

20

The Final Report Of Field Work Practice

5. Handling Telephone The writer gets telephone from other instantions or from clients who wants to know about the tour information. 6. Check Flight Schedule The way to check the flight schedule is carried out by browsing into the the official website in the internet or simply make a call to the flight instantion. 2.2. Schedule of Internship Week First week Second week Times 9 am 5 pm 9 am 5 pm Division Reservation Reservation Material Learning the clients file Book and confirm the room in hotel Third week Fourth week 9 am 5 pm 9 am 5 pm Operation Product Holding the tour program Make product, itinerary

and quotation The work time is at 9 am until 4 pm in Saturday Always conduct routine briefing for one hour at 9 am until 10 am in Monday Coffee break and lunch at 12 am until 1 pm everyday

CHAPTER III

21

The Final Report Of Field Work Practice

JOB PLANNING IMPLEMENTATION

Following to the previous chapter, the writer will explain more about the detail activities during the work field practice progress in PT. Floressa Bali Wisata throughout a month. As the explanation above, the writer will explain based on each divisions where the writer was placed to. Just because this internship program was conducted in short time ( a month ) the writer had the work schedule as follows : In the reservation department for two weeks ( 2 weeks ).

In this division the writer studied the clients files containing the tour request and tour review from Floressa and any other activities that will be explained below. The writer also tried to adapted with the situation in the company. In the operation department for one week ( 1 week ).

The writer had the chance to accompanied the tour guide to manage the tour group from Thailand ( 60 pax ) In the product department for one week ( 1 weeks ).

The writer helped the stuff making a tour program and reply email from clients.

3.1. Reservation Department

22

The Final Report Of Field Work Practice

This division is lasting for about two weeks. In this division the writer got the opportunity to : a. Learning Files For the first time came to PT. Floressa Bali Wisata the writer learnt the clients files, the files were located in the filling cabinet and it was in the main map where the map was written the name of the clients, the files were containing the clients demand, enquiry, tour programs and quotation that they have to paid. In the files also there were hotel information, restaurant review and transportation information. This progress the writer done for a week by reading the whole files in one map, and change to another map files if the first one is done. b. Make A File On the next week after reading the client files and adapted with the company, the writer still in the reservation department, reading the files while helping make a file. To make a clients file, the first step is the writer should type the clients name with the tour period, afterwards the client name will be attached in the map which have the clients files. Then the files must be organized as the details date and make hole on the edge of the client files using a tool which is called holler this is intended to bind the files upon the map, after the map is tighten already the map then will be placed in the filling cabinet.

c.

Booking Hotel

23

The Final Report Of Field Work Practice

The writer is taught for booking hotel room as client want to stay in, this is can be done by calling the hotel reservation stuff, make a conversation as the first step to make negotiation about the price and the availability of the room. d. Make E-mail The next step after asking for the availability of the room in hotel through conversation by phone is making an email confirmation to make sure that PT. Floressa Bali Wisata has booked the room. During the work activities in this division the writer not also make email booking to the hotel, but also make email to the overseas agent or clients who wants to know further more about the tour program in PT. Floressa Bali Wisata nor the information of the visitors tour such as ; email re- confirmation, email cancel, email revise, etc where the writing progress is using English language. e. Make Fax Out Messages Beside sending email to the hotel, agent or client to inform the confirmation, it is also can be done through fax messages which used Faximile machine. This is to anticipate the obstacle during sending email by Microsoft outlook express such as disconnect to the server or internet error connection.

f. Send Fax Message

24

The Final Report Of Field Work Practice

In Floressa the writer for the first time sent Fax Messages or other formal letters by Faximile machine, something that never the writer done before. There was some important things that the writer got in sending the fax out messages for example the fax out should be noted in the fax record first before sending the items, what should the writer do to make such decision if only in sending the fax out is failed ( No Response ), in this case if there is a beep sound while we send fax out, we must hang up the phone in the fax machine and inform that we will send fax only, and ask the institution that we want to send the fax to press the start button. In the fax record there are some information just like reference number, attention ( the people that we want to send fax message ), company address, regarding ( the things concerning about fax messages ), Fax number, Send by ( the name of sender ) and Remark ( notification about the status of the fax messages, it is sent, defer or failed ). g. Sending the letter through faximile The writer had ever been asked by the stuff to sent the letter via faximile machine. Before sending those letters one thing should be remembered is to note them in Fax Book Note, in the book there are some details information about the letter which being sent such as reference number, the name of fax receiver, and sender.

3.2. Operation Department

25

The Final Report Of Field Work Practice

In this division the writer got the chance to take part in tour program from Annie Tours and Travel Thailand 60 pax including the tour leader from Annie Tours and Travel for about 3 days. The tour program was 4 Days Bali Holidays Tour period 3rd 6th May 2010 with programs as follows: 1. Day 1. ( 3 May 2010 ) : Bali Arrival In this opportunity the writer accompanied the guide from Floressa to picked the guest up. In this chance, the guest also picked up by moon girl , moon girl is the girl who wears the traditional Balinese clothes and bring some flowers necklace for the guest. Not all the guests have ever been weared flower necklace by the moon girl because only the VIP guest have all this special treatment. After the guest is complete altogether, the writer then began to help the guide to check the luggage whether those luggages were complete already or there were some luggages left behind, in this case sometimes there were a special luggage which the guest did not want to be brought by the guide, it can be personal bag or may be there are some important things in the bag. Afterwards the writer and the guide then divided the group into two groups where each groups are 30 persons since the group was a huge group ( 60 pax or person ), so PT. Floressa has been ordered two Tourism Buses. In the bus the writer gave the guest cool water and wet towel, each persons have one water and towel. After took the guest to the restaurant for lunch, then our group went to the choice hotel for their accommodation. During this travel the

26

The Final Report Of Field Work Practice

writer got many knowledge about the mechanism of check in progress, managed the group and how to showed them to the right bus, one of the obstacle that the writer got throughout this progress was the language, many of them were old people and they have a little bit skill in speaking English well. Since there was a changing tour program and request from some guest of Annie Tours to visit Uluwatu temple, so the writer and the guide then held a long trip to Uluwatu temple after check in progress was complete. For detail information about check in and check out progress can be seen in enclosing page 2. Tour On the second day as usual, the writer and the guide began to picked the guest at 8 am to the Hotel Ramayana in Kuta, the writer began to managed the group and showed them to their bus by holding a board which was written Annie Tour Bus 2 since the writer had a chance to managed the second group. In this opportunity the writer got a gorgeous experience of some spots in Bali such as Batubulan village, the writer and the group attended Barong and Keris Dance Performance, then visit the art and handicraft villages of Celuk, and Ubud, Goa Gajah ( Elephant cave ) then tampak siring to see the holly spring water temple of Tirta Empul. 3. Day 3 ( 5 May 2010 ) : Half Day Denpasar City Tour Day 2 ( 4 May 2010 ) : Full day Kintamani Volcano & lake

27

The Final Report Of Field Work Practice

As the second day, at this time the writer also had the chance to travel around Denpasar city to know more about the history, the traditional architecture, the traditional culture of Bali island and soon. The next tour program was visiting the Bali Museum, a local traditional market at Sukawati and an exciting spot around Bali. 4. Day 4 ( 6 May 2010 ) : Transfer Out Transfer out of the group to the next destinations. On the last day of the trip, the writer did not accompanied the guide anymore since the last day of their holidays tour was break time, it means there is no tour program anymore. During this travel for 3 days the writer got the brand-new knowledge about the tourism object in Bali and also training my English language with some guest who are able to speak English and how to guide them in the tourism object of course. For the list name of the group and further information about the tour program and quotation review it will informed in the enclosing page 3.3. Product Department After three weeks passed by, the writer then moved to other division in order to got some important knowledge and experience, in this opportunity the writer moved to Product department helped the stuff to carried out the task such reply email, searching for hotel information about the price and type of room in the contract rate and many more as the details will be explained one by one further more below. In this division the writer had a

28

The Final Report Of Field Work Practice

lot of knowledge about the mechanism of stuff in replying the email request from clients about tour program, the tour information and how to serve the clients in order to the clients are able to accept the itinerary which is just prepared by the stuff in Product Department. When the writer moved to this division, the writer got lot of knowledge and also have the opportunity to: a. Reply E-mail In this case the writer reply to the e-mails in Microsoft outlook inbox. PT. Floressa Bali Wisata received many emails everyday for all division / department, but from so many e-mails in the inbox were addressed to the Product Department where most clients ask about the tour program / itinerary and travel plan cost calculation or quotation. In this case the stuff have the duty to respond to every e-mail. For example about the clients email tour request it can be seen in enclosing page. b. Calculate Cost Of Itinerary ( Quotation ) Calculate the cost or called Quotation is made to determine the total cost that must be paid by the client. In calculating the cost of each tour itinerary program generally contains accommodation expenses (hotel), Transport, Guide Fee, Entrance Fee (as a tourist attraction entrance fees), Donation, Aqua, Towel, Lunch, Dinner, Tax, Moon Girl, etc. For detail information quotation in the enclosing page. c. Studying Itinerary the writer will attach the sample of

29

The Final Report Of Field Work Practice

Itinerary is a tourism program or tour plan which will be carried out by the guest. In making the itinerary the stuff usually using guide books which is already prepared in each the stuffs personal computer and supplied by PT. Floressa Bali Wisata which the guide book is called "Tour Catalogue". The sample can be seen below in the enclosing page. d. Telephone Handling As in the previous division, in the Product Department the writer had also conducted phone handling, usually the writer receive calls from other agencies or others who want to talk with company stuff. e. Check Flight Schedules (Check Schedule) The writer had the opportunity to check a flight schedule. The writer checked the flight schedules through the official website in the Internet or it can be done by calling the official office to make sure the validity of the flight schedule. 3.4. The Obstacle during the work field practice The main obstacle when the first time jumped over to the travel agency during the job training was the limitation of the writer knowledge about tourism industry. This is can be proven while the writer was hard to understand and accomplish the email request from client about the tour program since the rest of the work in the travel agency are serving the clients through correspondence via electronic mail ( E-mail ) and by speaking whether in formal English language nor formal Indonesian

30

The Final Report Of Field Work Practice

language ( make a conversation ), for the first time while handling the phone asking about the availability of the room in the hotel, the writer a little bit being in nervous and it was quite confusing when the feedback happened or the reservation stuff asking about the alternative way when the room was full, this is because of the writer did not have enough knowledge about the tourism industry, what is the mechanism and how to deal with the situation above. From this obstacle the writer began to learnt many things about the voice intonation ( the way to serve the clients in formal ways ), regards to the institution stuff when hang up the phone or make a call and asking for his / her name in order to make sure that there is a transaction through conversation by phone, this is intended to avoid the anonymous person who deal with us ( as a prove ). Another obstacle is while learning the clients file for one week is quite tiring, we must read the rest of the files in one map which has approximately 30 files and most of those files are in formal English language, so we must translated the vocabulary that we did not understand at all, and this activities the writer done approximately for 9 hours at 9 am until 5 pm. 3.5. The Achievement When the obstacle was occurred in the daily activity of the writer during conducted the job training in PT. Floressa Bali Wisata, it could not make the writer down moreover being in desperate sense. From those obstacles the writer then tried to fixed the problem that the writer gone through, the writer began learning how the Floressa stuff dealed with the

31

The Final Report Of Field Work Practice

clients via phone, how they were replying clients e-mails. The writer was happy being together in one team with them since the stuff in PT. Floressa Bali Wisata were very kind and always help the writer when the writer got some problems, such as gave the outline of the conversation while the writer would call the hotel reservation to asked about the room availability, help the writer when the writer did not know how to reply the client email by giving the clear tutorial review in the empty paper. In this case, the writer are able to understand a little bit about the mechanism of the way stuff work and deal with the clients.

CHAPTER IV

32

The Final Report Of Field Work Practice

CLOSING

4.1. Conclusions After finishing the Work Field Practice in PT. Floressa Bali Wisata, it can be concluded that doing job in travel agent company is very interesting because almost all of activities were dealing with costumers, and very challenging as there were new experiences from day to day especially when there were tour programs. We can know everything happened in this world, we can know recent update information about the current situation since the company always linked to other overseas agent abroad. Beside those thing, by conducting job training in Travel agent company we can know about the technology especially computer technology, our skills in operating computer of using Microsoft Office, browsing the information on the internet, was really helped us in dealing with the technology when we had to apply the job or simply continued to study forward. Commonly, we operate Ms. Word to do those jobs and Outlook Express to reply the clients emails. Based on the writer experience during conducted the work field practice in PT. Floressa Bali Wisata, the writer can conclude some points below : 1. The writer are able to know and learning the situation and

condition in tourism industry directly.

33

The Final Report Of Field Work Practice

2.

The writer can improve the English language and implementate the

English ability directly through correspondence via email and conversation ( writing, reading and speaking ) 3. 4. The writer can operate the computer especially Microsoft office The Writer can implementate the theory that the writer got in the

work place while make the comparison and learning it 5. Make a good cooperation between University and Travel agent

company 6. PT. Floressa Bali Wisata has given a huge contribution of the

education in Indonesia since the company willing to accept the trainer from University of Nusa Nipa or from other University in Indonesia. 4.2. SUGGESTION I my self as the trainer in PT. Floressa Bali Wisata would like to give some suggestions to the following institutions : a. For PT. Floressa Bali Wisata We suggest that for the first time conducted Job Training, the newbie trainer must be given the definite schedule in learning the clients files, minimal 3 hours or 4 hours in reading the clients file, just because it is quite tiring if we must read the whole files one week for about 9 hours a day. b. For University Of Nusa Nipa It is necessary for University Of Nusa Nipa in conducting

the internship program for 3 months or more as the experience of the

34

The Final Report Of Field Work Practice

writer one month is not enough time to learn about work place mechanism especially in Travel Agent Company which has some divisions that the writer must learn one by one, and of course it is not enough time while carry out in a short time since the first month is adaptation with the company situation and condition also make a good cooperation with the stuff. I my self would like to suggest that the University of

Nusa Nipa should give the intensive materials of teaching about the tourism, such as reservation, hotel management, travel agent management, and guiding for the student who wants to take tourism industry as the internship program. It can be done a month before conducting the internship program ( pembekalan ) since as the writer experience most activities in travel agent company are serving the client whether through writing email ( correspondence ) or make a conversation by phone, and all the formal languages are using tourism terms. Before those both points above can be done in the

University of Nusa Nipa, it is important to think twice if only want to conduct the internship program outside NTT province since there are so many obstacles that the trainer will go through such as the financial point of view, the brand-new condition and environment in the work place, politic and policy point of view as the writer

35

The Final Report Of Field Work Practice

experience in Bali had ever been bumped into the local police since the KTP ( self identity ) must Bali ID. The last point from the writer is about the financial of the

internship program should be transparent. In this case, the management should be integrated one another. This is can be mentioned as the transparent financial if only the list of the items are definite for the internship program administrative such as the estimate for the internship program only, what those estimate are for, and it must be reported individually in one part of internship program such as the report financial for travel internship, for the education internship, for the hotel internship and it must be report to the student who want to conduct the internship. The consumption, transportation and accommodation estimate should not be paid in order to avoid the suspicious thing of the management credibility since the estimate will get back to our account.

36

The Final Report Of Field Work Practice

REFFERENCES

Spillane, James J. 1987. Ekonomi Pariwisata: Sejarah dan Prospeknya, Kanisius, Yogyakarta. http://en.wikipedia.org/wiki/Travel_agent Echols. M. Jhon &
Director & General Manager shadily Hassan. Kamus Paul E. Talo

Inggris Indonesia - Indonesia

Inggris.Jakarta. Gramedia. [Type a quote Menser. H Martin.1980. Oxford keys English Dictionary Indonesia and from the document or the Inggris. Jakarta. Gramedia. summary of an interesting point. http://www.google.com/eprints.undip.ac.id You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the 37 summary of an interesting point.

the text box anywhere in the document. Use the Text Box The Final Report Of Field Work Practice Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting 38 point. You can position the text box

document. Use the Text Box Tools tab to change the The Final Report Of Field Work Practice formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position ORGANIZATION STRUCTURE the text box anywhere in the Of PT. document. Use BALI WISATA FLORESSA the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the Deputy General Manager summary of an Gusti M. Setiawan interesting point. You can position the text box anywhere in the document. Use Marketing Accounting & Reservation & Product the Text Box Operation Department Kiki Sri Pandewi Personalia Department Department to I Wayan Sandhi Tools tab Ida Ayu Putu Sasih Putu Yuli Astari change the Ibu Yuli Astari formatting of the pull quote text box.] Reservation & Hotel Operation ng Department Staff : Book Keeper : Ticketing : a quote [Type I Made Untung Rudiawan Ni Wayan Sariani Kadekfrom the Arya Ni Wayan Sumiati Cashier : Meryana Matutina the Desak Putu Susilawati document or Product Department summary of an : interesting point. Fredrik K. Legima Jansen position You canWattimena Aryani Bayu the text box Sahud Lesandria Sopir : anywhere in the Aryani Bayu Mukti I Gede Carya document. Use I Made Cana the Text Box I Made Tangkas Tools tab to Massenger : I Made Pawita change the Ni Made Rupini formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box 39 anywhere in the document. Use

Tools tab to change the formatting of the pull quote text The Final Report Of Field Work Practice box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the document. Use the Text Box Tools tab to change the formatting of the pull quote text box.] [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the 40 document. Use the Text Box

change the formatting of the pull quote text box.] The Final Report Of Field Work Practice [Type a quote from the document or the summary of an interesting point. You can position the text box anywhere in the LIST NAMES OFdocument. TOURS & TRAVEL GROUP ANNIE Use the Text Box Tools tab to change the formatting of the pull quote text box.]

ANNIE TOURS BUS 1

1. Mr.Saengsiri Sirimongkol 2. Mr.Taweepong Chapagdee 3. Mr.Jomsee Phomjan 4. Mrs. Nuansri Phomjan 5. Mr.Weerayuth Gongan 6. Mr.Kopchai Klangsawad 7. Mrs. Nantaporn Ninjinda 8. Mrs. Suvimol Homevong 9. Mr. Phithak Wongchale 10. 11. Mr. Somchai Traitilane Mrs. Anonglak Matarach

12. Mr. Thongchan Matarat 13. Mr.Chalermpong Hanmontree

41

The Final Report Of Field Work Practice

14. 15. 16. 17.

Mrs. Uthit Hanmontree Mrs.Arom Dabpolon Mrs. Anong Pawaphuto Mrs. Phawinee Seanchon

18. Mr. Thaweedate Seanchon 19. 20. 21. Mrs. Piyanuch Santangna Mrs. Rattana Sakamula Mrs. Prapapun Paprom

22. Miss Adcharaporn Kraiboot 23. Mrs. Saithong Yavangpol

24. Miss Aussaraporn Wandee 25. Mrs. Prayoon Monin

26. Mrs.Ruchaneeporn Khunnayok 27. 28. 29. 30. Mrs. Niratree Ruksapukdee Mrs. Wichitra Khonyang Mrs.Wassana Phompitukkul Mrs. Metta Namyotha

ANNIE TOURS BUS 2 31. 32. 33. 34. 35. Mrs. Sirilak Srisamran Mrs. Pemyuda Arkharat Mr.Tavarut Hirigogool Mr.Anan Katarat Mr. Banluporn Namnorin

42

The Final Report Of Field Work Practice

36. 37. 38. 39.

Mr. Ratchavut ketwongsa Mrs Waraporn Punyaprachoom Mrs. Lumpool Pengsawang Miss Wanakorn Upapong

40. Mrs Sudsiri Kaewdee 41. 42. 43. Mrs Suwaporn Sirikan Mrs. Narak Dechalert Miss Aussaraporn Wandee

44. Mrs.Lamai Hodtasen 45. Miss Chayada Thatsakon

46. Mrs.Luksaneeboon Phunchai 47. Mrs Sulaiporn Konboonsai

48. Mrs. Srisamorn Karoon 49. Mr.Nikom Ritsriboon

50. Miss.Atcharawadee Prapun 51. Mrs.Wanpen Tep-on

52. Miss Mallika Tep-on 53. Mrs. Sompoo Suttisuwan

54. Ms. Yupaporn Thaitae 55. Mrs. Chonnikarn Kulmahong Litgarjang

56. Mrs. Sunanta 57. 58.

Ms. Nadtaya Srisuwan Mr. Atiran Changwang

43

The Final Report Of Field Work Practice

59. Mr. Somsak 60.

Longkoonan

Mr. Nopphadon Nawadet

44