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Access

Dimensions

consulting | software | solutions


www.theaccessgroup.com
Welcome to Access. In this brochure, we explain the key
features and benefits of our award-winning business
and financial solution, Access Dimensions.

Business software
portfolio Cut complexity
& increase
efficiency
Backed by optional software such as HR, payroll, CRM
and service management, we’ll demonstrate how our
complete solutions cut complexity and increase
efficiency across your whole business.

02
Consulting Contents “We felt confident that
Software is a vital tool, but we believe System-wide benefits 4 Access could provide the
the right partner is the most valuable whole solution for us and
Management reporting 6
element of any software change. For they were a company we
20 years, our consultants have helped Financials & accounting 8 could work with.”
organisations like yours to improve Wayne Smith
Cash management 10
their operations, utilising their first- Birmingham Airport
class software expertise and market Sales order processing
knowledge to accurately assess and & credit control 12
deliver to your needs. Procurement &
supplier management 14
Software
Our modular business software will Project management & costing 16
give you a fully connected platform Inventory & stock control 18
that can be constantly tailored, now
and as you grow. From core financials Manufacturing & production 20
and reporting to project management Document management 22
and credit control, you can rely on us
for a proven solution that’s highly Workflow Forms 24
functional and easy to use. Access Mobile 26

Solutions Access Service Manager 28


Our aim is to provide solutions that SelectHR 30
meet the needs of your whole
organisation. By extending your SelectPay 32
financial software to cover the rest of GoldMine CRM &
your business and administrative sales automation 34
processes, you will gain clarity of
information across every department
and function.

Business software portfolio 03


When you choose Access Dimensions, you get a whole
range of benefits as standard.

System-wide
benefits System-wide
benefits
From high-performance, scalable technology that
grows with your business to in-built functions that
simply make life easier, there’s many reasons to choose
Dimensions.

04
“Accounting for carbon
Sales & billing Procurement
emissions (ACE)
demonstrates that any
Sales order Stock control Purchase order Consolidate SME can both demonstrate
processing & works orders processing requests
environmental
commitment, and cut costs,
Customer without extra expense.”
Service Purchase invoice
relationship Sales ledger Purchase ledger
management register Philip Dodd
management
Healeys Print Group

Accounting for
Credit control Projects CIS
carbon emissions

Payroll Nominal ledger


& HR cashbook

Integrated solutions: Access Dimensions links every part of your business. Transactions in one
area automatically refresh the whole system, providing you with an accurate, real-time source of
information for reporting and analysis.

Microsoft SQL-based security Microsoft Ribbon look and feel Multi-currency & Multi-language
Data security is a top priority for any Access Dimensions is based on the From straightforward revaluations to
business. That’s why we utilise latest Microsoft Office user interface automatic exchange rate calculations,
Microsoft SQL Server, widely recognised called the ‘Ribbon’. This appears as a your solution can handle any number
as the most secure platform for any horizontal strip within the user of currencies with ease. Screens can
business-critical software system. window, and lets you organise related display any script-based language,
User privileges can be set at various commands under tabs so that they can allowing you to trade with confidence
levels, from the database itself down to be found quickly. anywhere in the world.
individual staff and departments, all
with tight logon procedures. You can easily configure your own Accounting for Carbon Emissions
Ribbon, changing elements such as (ACE)
Fast & scalable icons, names and tool tips, and define Embedded into the heart of your
Microsoft SQL Server has a huge new entries, giving you access to solution, this function enables you to
capacity store for historical data, external applications, websites and capture your business’ carbon
providing you with fast, in-depth dashboard reports. This makes Access emissions data at source and then
access to records and analysis without Dimensions easy to navigate and quick analyse this information using
slowing processing. Access solutions to learn, regardless of your level of user standard reporting tools. Using ACE,
can be scaled to support an increasing experience. you gain a wealth of statistics that can
number of concurrent users, making be used as a basis for reducing your
our software the ideal choice for Auditing & enquiries carbon footprint as well as supporting
growing business. Access Dimensions brings greater businesses who need to prove
transparency to all your trading evidence of their ‘green’ credentials
Integration activities. VAT reports are provided as further up the supply chain.
With Access Dimensions, data no standard and ICAEW-approved audit
longer has to be kept in ‘silos.’ Using trails enable drill-down to source Corrections
powerful integration tools, all your transactions and document images. This popular function enables you to
modules, tools and applications Two years’ accounts can be kept open make changes to every part of your
exchange data in real-time, creating a at all times, allowing transactions to system. Whether you need to refine
continuous flow of high-quality be posted forwards and backwards your coding system, eliminate duplicate
information across your organisation. from the current trading period. records or rectify a simple mistake,
This single step can significantly reduce every correction you make is subject to
administration and effort, providing a tight user permissions and is fully
central source of accurate information auditable for total control and visibility.
on which to base your decisions.

System-wide benefits 05
How would you like your reports? Whatever
information you need, whenever you need it, Access
Dimensions has the right tool for you.

Management
reporting Management
reporting
From hassle-free report packs and formal financial
statements to Excel-based analytics and graphical
dashboards, our reporting suite takes your complex
reporting needs and turns them into a series of
intuitive steps. Read on to discover more.

06
“Microsoft Office
Integration has been
absolutely brilliant. I just
press a button to export to
Excel, manipulate the data
and then send the updated
information back to the
accounts in one go.”
Peter Thomson
Jade Communications

Report Pack Creator: create professional board packs in minutes and distribute to any number
of your specified recipients. The module makes it easy to collate documents from numerous
sources into one easy-to-use template.

Standard reports For ease of navigation, you can add Microsoft Office Integration
Access Dimensions offers over 300 links within the document and brand it Carry out your daily activities and
reports for every area of your business; with your company logo. The finished management reporting tasks without
simply choose your favourites and get document is generated as a single PDF, leaving Microsoft Excel, Outlook or
accurate, real-time information at the which can then be distributed to Word. This easy-to-use feature enables
click of a button. From aged debtor recipients by email or published using you to attach documents to records,
lists to P&L and balance sheets, every web services such as SharePoint. view and approve invoices, search your
transaction from the lifetime of your entire database and much more.
system can be searched, sorted and Consolidated Reports This not only makes your standard
subtotalled the way you want it. Produce consolidated financial tasks quicker and easier to carry out,
Business forms, such as invoices and statements at the click of a button. but delivers key decision-making
statements, can also be configured to This time-saving tool comes with an information to everyone that needs it.
meet your individual requirements. in-built wizard to simplify the process
of gathering information from across Dashboard
Enquiries all holding companies/subsidiaries, Track KPIs and trends as they happen
Enquiry screens provide instant on- reducing re-keying and errors. with Dashboard. This highly intuitive,
screen access to a huge array of graphical tool delivers dynamic data
information. For example, you can look Access Analytics views of your changing business
up customer and supplier contact ‘Data cubes’ provide your staff with a position straight to the desktop.
details, study their terms and credit highly functional alternative to pivot
position and view budget/actual costs tables, enabling you to view different A wide range of charts and graphs are
on projects or nominal accounts. Drill elements of your data without available, making it quick and easy to
down to display or print source creating separate spreadsheets. Data track bank balances, top 10 performers,
transactions – or drill across to find cubes can be easily distributed to debtors – in fact any KPI of your
similar or associated records using decision makers without the need to choice. Entirely browser-based,
flexible Smart Tag technology. Whatever make repeat reporting requests. Dashboard is the perfect complement
your enquiry, you have easy access to a to the comprehensive reports provided
360° view of all related information. Access TaskCentre with your Access Dimensions system.
We can apply alerts and workflow to
Report Pack Creator any process within your business.
This module makes the whole process This means you can now deploy
of preparing board reports quick and specific reports to a chosen schedule
easy. Analysis, prepared in different and to any number of specified
software packages such as Microsoft recipients. By eliminating the need for
Excel, can be easily collated alongside human intervention, you reduce costly
your core financial statements into one administrative processes while
template and ordered as you wish. keeping everyone in the loop.

Management reporting 07
With a heritage that goes back 20 years, you can rely on
our financial software to offer you the very best in
functionality, reliability and ease of use.

Financials &
accounting Financials &
accounting
At at the heart of your solution, powerful Core Ledgers
provide instant access to your essential information.

This is supported by a wide range of tools designed to


make every one of your routines faster and more
effective, from asset management to budgeting and
forecasting... even doing your VAT return.

08
"Since installing
Dimensions, we’ve already
managed 20% more
business without taking on
any more people, so I’m
confident that Dimensions
will keep up with us."
Richard Briere
Holt JCB

Enquiry screens: see how a chosen item fits into the flow of your daily activity and get from
summary level to source in just a few clicks. You can open an Enquiry window at any time and
view information relating to both single records (shown here) or a collection.

Core Ledgers 360° Views Asset Manager


Fully integrated to every other module, This unique facility works along When assets are valued, it’s important
the Sales, Purchase and Nominal standard enquiry screens to reveal to have a precise breakdown of the life
Ledgers store a lifetime of how the chosen item fits into the flow cycle of events. With the Asset
transactions for your whole business. of your accounting activity. Simply Manager module, you can record all
Multi-period and multi-currency, this click on any transaction within the depreciation, disposal and revaluation
financial core powers the analysis and 360° View (such as a purchase order) history associated with each individual
presentation of data across your entire and you’ll be able to see goods asset in the system.
Access Dimensions solution. received notes, associated stock
movements and all other relevant This information is presented in
Nominal Ledger information – bringing speed and easy-to-use summary screens that
Your Nominal Ledger is automatically efficiency to every enquiry. show an asset’s value for the current
updated by every other module in the year at-a-glance and a history for all
system to give you precise information Budgeting in Excel previous years that the asset has been
of your financial position, with a Two-way integration with Excel makes in existence. With a huge range of
flexible structure that allows you to it easy to create and revise budgets for detailed reports and powerful drill
cater for the most complex of every part of your business. Set down facilities, you can trace
divisional and cost structures. budgets and revised forecasts for transactions from the lifetime of your
customers, suppliers and projects; system in the click of a button.
Sales Ledger even budget for your business carbon
Access Dimensions enables you to footprint by project, department and VAT reports & VAT return
easily maximise the value of your individual using ACE (see page 5). VAT reports can be produced on a
Sales Ledger, featuring instant, monthly or quarterly basis, and
detailed information on your Sales/Purchase Ledger Contras reprinted at any time for flexibility. The
customers’ individual requirements, This standard feature reduces admin VAT return is generated in the standard
trading terms and histories. Analyse for companies that trade as both a HMRC format for ease of submission
sales by every demographic that’s customer and a supplier. with a full corresponding audit trail.
important to your business and build
stronger relationships while By enabling customer/supplier codes to
maintaining tight credit control. be matched, outstanding transactions
can be ‘contraed’, reducing the overall
Purchase Ledger number of invoices/orders that require
A central store for all your detailed processing. You can also link multiple
supplier information, Access customers to a single supplier and vice
Dimensions gives you the tools to versa, increasing efficiency in a holding
carefully analyse performance at the company/subsidiary environment
most detailed level and negotiate the where many inter-company
best possible prices and payment terms. transactions take place.
Financials & accounting 09
In the current climate, cash is king – so you need to be
sure that your money is working as hard as possible
for you. Access Dimensions does exactly that.

Cash management
Cash
management
Daily routines such as bank reconciliation and
payments can now be handled with the minimum of
manual intervention, while our Cash Flow Forecasting
module frees you from laborious calculations to deliver
a detailed understanding of your future financial
landscape.

10
“The Access cash flow
forecast and mapping
process enables me to find
the optimum point to
make new asset
acquisitions rather than
‘Finger in the Air’ as we did
previously.”
Bob Barnard
DBD Distribution

Automated Bank Reconciliation: electronic data import brings significant speed and security
to your routine activity. Simply upload your bank statements, select from any number of
matching routines and Access Dimensions will automatically prompt any matches.

Cash Book The process flags up mismatched Models are quick to create and can be
Flexible day-to-day cash management information in seconds, enabling you adjusted in seconds so you can instantly
is provided by the Cash Book module, to quickly reverse and correct user see the impact different ‘what if’ factors
which updates the Nominal Ledger mistakes. have on the end result.
instantly, whether you’re initiating
transactions direct or posting in the Cash Flow Forecasting Multi-currency
Sales and Purchase Ledgers. A full Our Cash Flow Forecasting solution Access Dimensions enables simple
history of receipts and expenses is contains a mathematical engine that revaluation of debtors, creditors and
easily available via drill-down, while builds financial models entirely bank accounts and cash can be
everything from petty cash to bank electronically and delivers them in handled in any number of currencies.
reconciliation is easily managed. Excel. By eliminating the use of Cash is easily consolidated into any
manual spreadsheets, you not only currency at today’s exchange rate, so
Automated Bank Reconciliation save time but reduce the risk of errors. you’re always up-to-date. Keeping
Ideal for companies with large volumes track of multiple current and deposit
to reconcile, this time-saving tool Using the software, you can create holdings and moving money in and
eliminates re-keying by enabling you to cash flow forecasts for everything out of different currencies is also very
load large volumes of statement data from the simplest profit and loss straightforward.
directly into your system. Excel, text model to the most complex cashflow
files and multiple bank formats are analysis. You can compare budget to Payment authorisation
supported for flexibility. actual performance at P&L, balance A flexible and configurable workflow
sheet and cashflow level. process helps you control and
Once you’ve uploaded unreconciled authorise who is paid and when.
transactions, simply select from the Robust, time-saving, modelling Once invoices are authorised they can
user-definable matching routines and technology brings together your be selected for inclusion or
Access Dimensions will automatically historical data with current business automatically proposed from
prompt matches for you. Single or drivers, calculating and delivering a remittance lists. Once authorised for
multiple transactions are then detailed understanding of your future payment, the system will print or
reconciled with a single click, bringing financial landscape. send remittance notes and either
additional speed to your daily routine. print cheques or post BACS payments.
You can also generate nominal Historical data might be drawn from
transactions where the transaction the financial modules for example, and
exists on a statement but is generated combined with your ‘business drivers’
outside Access Dimensions. In (business goals, KPIs). The software
addition to generating a full audit then outputs the model in a series of
trail, Automated Bank Reconciliation charts and/or reports which can be
enables you to clearly track, store and used within everyday decision-making
follow up any actions. and presented in your report pack.

Cash management 11
When it comes to sales, you want to know that every
effort is being made to maximise sales opportunities,
increase profit and improve customer relationships.

Sales order
processing &
credit control Sales order
processing &
credit control
Our Sales Order Processing (SOP) module helps you do
just that. Accompanied by a range of easy-to-use tools,
you have the visibility of information you need to take
every order quickly and efficiently, control pricing, and
identify when profit can be made.

At the other end of the process, our interactive Credit


Control module is specifically designed to reduce your
debtor days and improve cash flow.

12
“The Dimensions Credit
Control module has
enabled us to take a
proactive, rather than
reactive approach to the
debt chase... even better,
we’ve seen a reduction in
DSO of around 15% in just
six months.”
Marion Shaw
Michael Sheridan & Co

Credit Control: Access Dimensions delivers all the tools needed to chase debt in one interactive
screen. Simply drill-down from header level to view detailed source documents such as invoices
and statements and email them to debtors in a single click.

Sales Order Processing (SOP) You can also create a list of associated Picking & despatch
Convert quotes and estimates into products and services for any stock Orders are picked to your criteria, from
sales orders with a single click then item and prompt your sales staff to order date, size and value to cost-
find customers by their postcode, cross-sell them. effective delivery routes and carton
customer code or name, or pick from a size. Picking lists can then be used as
list sorted by region or salesperson. To Sales Order Templates the basis to generate delivery notes
add hundreds of detail lines, simply This feature further speeds up the and instigate invoicing. Order progress
select multiple items from a list or sales process by enabling your and status is tracked through flexible
duplicate part of a previous order. operators to retrieve templates based enquiry screens and we can also
on historical customer information integrate with your online tracking
Advanced Price Matrix and quickly repeat and edit as applications if required.
This standard function allows you to necessary. Sales Order Templates can
set a unique price and discount for also be used on a promotional basis to Credit Control
every combination of customer and include sale or slow-moving items. Our fully integrated Credit Control
stock, enabling you to create module provides all the tools you need
promotions at a moment’s notice and Repeat Billing to reduce debtor days. A central ‘Aged
track profitability for every item sold. Flexible billing templates have the Debtor’ view puts essential
Advanced Price Matrix ensures that two-way benefit of providing your information at your fingertips,
promotional prices are restricted to customers with flexible payment empowering your staff to re-send
specific windows and can be quickly methods that attract their business documents, such as invoices and
withdrawn or overridden if necessary. while automating and streamlining statements, and quickly enter
your billing schedules, cash receipts information such as next contact
Colour/size Matrix and BACS collection. dates, payment promises and values
Ideal for the fast-moving distribution while on the phone.
industry, this tool presents stock and Validating orders
pricing information for product To ensure that every line item is priced Credit Control comes with a full range
variations (e.g. colour, size) within a correctly, Access Dimensions will check of reports, enabling you to constantly
single screen, from which you can availability, prices, discounts and monitor your changing debtor situation.
rapidly create multiple entry lines. special offers. Customers are validated An in-built escalation process allows
against their credit limit and payment you to change the status of specific
Cross/Up-selling history, automatically flagging orders debts and create ‘debt parcels’ which
Access Dimensions helps maximise on hold where the customer is over can be quickly picked up by a colleague
sales opportunity, proposing alternative their credit limit (or where the order and handled at the relevant level.
items for out-of-stock goods or value will take them over it). We’ve also included an automated
enabling you to search by attributes if routine for write-offs, ensuring
the highlighted items do not suit. minimal time and cost is spent
administering bad debt.

Sales order processing & credit control 13


Access Dimensions provides a structured workflow for
the entire procurement process, from purchase
requests to remittance.

Procurement
& supplier
management Procurement
& supplier
management
A powerful Purchase Ledger acts as a mine of
information, enabling you to easily monitor supplier
performance at every level.

Key tasks, such as raising purchase requests, can be


instigated by any authorised user, subject to tightly
controlled approvals. Purchases can be viewed at any
stage of the lifecycle, completing a secure audit trail to
build up the widest possible picture of your purchasing
activity.

14
Purchase requests Purchase orders Invoice register Payment

Works Internal purchase Create purchase Receive invoice, Suggest invoice


orders requests order register invoice for payment

Consolidate
Stock Approve Project Approve Approve payment
purchase
replenishment order costing invoice detail & allocate
requests

Sales Back to back Approve Generate PO Match invoice Remittance


orders orders requests for supplier to order advice

Works Receive goods in; Project Update invoice Pay supplier by


Stock match to order to ledgers BACS or cheque
orders costing

Purchasing workflow in Access Dimensions: whatever stage of the buying cycle you’re at, Access Dimensions builds in all the controls
to ensure purchases are made within budget, that the relevant stock updates are made,and that payments are made in-line with your
specific routines.

Purchase Ledger Purchase Orders Remittance advance notes, cheques


With instant access to detailed supplier Access Dimensions speeds up the entry and BACS payments are all automated,
information and full, flexible purchase of new purchase orders by automating and you can handle advance and
analysis, you can interrogate supplier the selection of analysis codes and the partial payments with ease.
performance at the most detailed level. nominal category they feed into. Once
Once posted, invoices update the Core created, an electronic copy can be sent Purchasing in Access FocalPoint
Ledgers automatically for the most up- to your supplier direct from the system. Access Dimensions offers full
to-date picture of your purchasing integration with our online solution,
activity. Invoice Register Access FocalPoint. By extending the
This function adds further security by purchasing process to the wider
Purchase Requests registering all invoices arriving at your business, you can empower many
Comprehensive forms capture all the business, whether received as an Excel more staff to instigate tasks such as
information required by your business document, PDF or hard copy scan. entering and approving purchase
with rules to ensure that requests do Within the module, you can see orders and requests – saving time
not exceed your chosen limits. To save whether quantities match what’s within the purchasing team.
re-keying, Purchase Requests can be been delivered, eliminating the risks of
consolidated by your purchasing unauthorised payments. A further advantage is the ability to
manager, with rules allowing your staff embed workflow into the software.
to identify key elements such as Configurable workflow ensures that This ensures the correct information is
‘preferred supplier’. each invoice is verified by the correct captured, authorised and updated to
member of staff, so there’s no need to Access Dimensions before impacting
Purchase Control chase paper around the office or the Purchase Ledger.
This module builds an extra layer of between sites. Alerts keep the process
control into the purchasing process by moving, notifying approvers when Access FocalPoint also provides access
automatically checking Purchase their input is required. to the Invoice Register via the web,
Requests and orders against your enabling remote-based staff to update
pre-set budgets. If either fails to meet Suggestions for payment goods received and approve invoices
these rules, then Access Dimensions Invoices can undergo two levels of anywhere with the internet. For more
will instigate an alternative workflow sign-off before being sent for about Access FocalPoint, visit our
(e.g. allowing the originator to payment, giving you total visibility of website.
re-submit their request). your commitments.

Procurement & supplier management 15


You need complete visibility of information to make
professional management decisions. Project Costing
provides everything you need from one fully integrated
module.

Project management
& costing Project
management
& costing
Everything from project initiation to implementation,
tracking and analysis, can all be carried out from this
central, easy-to-use system.

As information flows into your business, it automatically


updates the finance function for the most timely and
accurate picture of your project-based activity.

16
“Access Dimensions has its
own costing feature within
the financial package
which is crucial for the
operational side of our
business – other products
do not offer this level of
functionality.”
Andrew Chaplin
Freedom Group

Project Costing: manage any number of projects and quickly view detailed information at-a-
glance. Here, we have instant visibility of anything that will affect profitability such as
unrecoverable work, WIP and invoiced values.

Project preparation Stock/project allocation Values are continuously re-calculated


Create multiple projects from a central Stock can be allocated to individual within each project, giving you a true
point of reference. Records, projects projects, and, once booked, the free picture of costs incurred versus
and job bags are highly configurable stock is automatically reduced and can recognised value. Cost transactions
and can be set up to capture the be included on sales invoices to the that cannot be invoiced are removed
precise information you need. Each customer. from work in progress, to be analysed
record holds detailed customer as extra or unrecoverable costs.
information such as start and finish Indirect costs
dates, budgets, actual and committed Costs not directly related to projects, Comprehensive reports
costs, as well as income received. such as gas, electricity, and non- A range of flexible reports and
timesheet information (e.g. National summaries make it easy for you to
Actual/committed costs Insurance and pensions), can all be carry out profit analysis at any time.
Purchase orders allocated to projects quickly ‘journalled in’ from anywhere Flexible cost centre codes provide
immediately update the relevant in the system, instantly updating the analysis and sub-analysis in as much
project with a committed cost. The Nominal Ledger. detail as you require, using real-time
value of the order is included in the data that can be used to instigate
comparison to budget. As purchase Project tracking budgets for similar projects.
invoices are matched to the order, Customer billing is quick and easy using
values are reduced and the the Project Costing module. Any number Project management in Access
corresponding actuals increased. of invoices can be created and FocalPoint
configured to your precise requirements, Are you looking for a simple and
Compulsory Costing helping you manage your budgets and cost-effective way to capture project
Tighten your grip on projects and cash flow. For example, part payments information such as timesheets and
budgets even further. This feature and staged invoices can be quickly expenses? Access FocalPoint allows
allows you to apply costing controls created, based on the cost transactions transactions such as timesheets,
across the entire system, in which case posted to each job, project and cost expenses and purchases to be entered
every selected transaction type code. For flexibility, costs can be sorted online and updated to the Project
(including sales and purchase orders, using a variety of methods (e.g. date Costing module.
stock movements and VAT journals) and type) and compiled into a single
must be updated to a specific project invoice covering a variety of projects. Configurable workflows ensure the
or projects. correct information is captured and
Alternatively, you can limit Work in progress (WIP) approved, while easy-to-use screens
Compulsory Costing to specific Project Costing significantly and online access speeds up the flow
analysis codes. In either case, streamlines the processes required to of information between finance staff
allocation is carried out on a line-by- calculate WIP, dispensing with and the rest of your business.
line basis. laborious month-end calculations.

Project management & costing 17


With a high volume of transactions, the risks of holding
too much, or too little stock, can place intense pressure
on your cash flow.

Inventory &
stock control
Inventory &
stock control
Access Dimensions provides you with an easy way to
optimise your stock levels, re-order product lines,
manage returns and distribute deliveries in the most
efficient way possible.

From pinpointing stock items to forecasting your future


requirements, fulfilling sales/works orders and shifting
slow-moving stock, Access Dimensions ensures you can
make delivery promises you can keep.

18
“We’ve all the information
we need in order to
optimise our stock and
order at the right time.”
Alan Braiden
Storage Planning & Sales
(SPS)

Key:
Optimal level

At risk of becoming under-stocked

Stock Forecasting: manage your stock more effectively by Unable to fulfill existing orders
running detailed predictions based on the most up-to-date At risk of over-stocking
information. Colour-coding enables you to see the instant
impact of your modelling scenarios and carry out the
required purchasing activity.

Visibility of information Traceability & stock takes As you play out different scenarios
Our Stock Control module gives you Transactions both in and out can be (e.g. new sales and purchase orders
instant visibility of what you’ve got, stored for the lifetime of your system and supplier lead times) the predicted
where it is, how long it’ll last and what and allocated flexibly over multiple free stock is instantly re-calculated
it’s worth. Physical and free stock locations, giving you full traceability. and displayed in a visual grid. Colour-
quantities are continually updated by Serial numbers can be picked or coded indicators represent where
supplier and customer orders, bills of allocated individually or automatically stock quantities fall within your
materials, deliveries and returns across by the system. Everything you buy or pre-defined parameters, showing your
any number of locations. sell can be identified with bar codes, entire stock status at-a-glance.
flagging up where goods are damaged
Sub-analysis or stolen. We can also integrate Returns Management
Flexible Sub-analysis facilitates stock seamlessly with handheld devices to This module facilitates the
grouping to handle sizes, colours and complete a fast and efficient stock management of returned goods,
any other product families of your take process. originally purchased via Sales Order
choice, providing an intuitive system Processing (SOP). Each time a request
for analysis and reporting. EC-SSD & Intrastat is created, a unique authorisation
Each stock and price record within number and document is generated,
Access Dimensions stores its own enabling you to log and track its
Real-time updates
commodity code, country of origin and progress.
Each time an item of stock is bought,
net mass, providing all the data
sold or moved, Access Dimensions
required to create full Intrastat reports Only once the customer has been
updates the Nominal Ledger, making it
which can be submitted electronically given a number can they return their
easy to maintain an accurate
to HMRC. goods into stock. Goods can be
valuation of your stock position and
flagged as being in quarantine until
track cost of sales and accruals.
Stock Forecasting they are inspected. Once inspected,
This powerful module lets you easily goods may be returned to stock or
Landed Costs forecast your physical stock position by written off, and then a credit note for
Access Dimensions makes it easy to day, week, month or quarter, up to 26 the returned items is issued, and/or
track costs such as import charges, periods ahead. Completed forecasts can replacement goods are placed on
duties, transport and storage, as well be translated directly into purchasing order. Alternatively the customer may
as actual, standard and supplier costs. schedules and output to Excel for easy also request a credit note without
This ensures your valuations are distribution with non-system users. returning any goods.
always up to date, whether you choose By using live data held in your Access
First in First Out (FIFO), Weighted system, you can be sure your forecasts
Average or Average Cost methods. are always accurate and up-to-date.

Inventory & stock control 19


We offer exceptional integrated solutions for small and
medium-sized manufacturing organisations, covering
Bill of Materials, Stock Control and Works Orders, as well
as comprehensive management reporting.

Manufacturing
& production
Manufacturing
& production
These modules in combination with a range of practical
easy to use tools and set-up ‘wizards’ make the tasks of
planning and controlling your production operation
both easier and more efficient.

And, as with all Access solutions, your manufacturing


software is tightly integrated with the core financial
ledgers, providing the timely, accurate information you
need to maximise your margins, even in a rapidly
changing market.

20
“Introducing Access to our
production process has
given our three separate
locations transparency and
fluidity.”
Mark Steel
Advanced Construction
Systems

Works Orders: one ‘control desk’ gives you centralised information about all your
manufacturing activity. Quantities, start/end dates, routes and detailed component
information is available at-a-glance, enabling fast identification of stocking issues.

Bill of Materials Managing Works Orders Economies of scale


See instantly whether there’s See at-a-glance which orders are Access Dimensions takes account of
sufficient materials to build an order awaiting components and allocate from desired stock levels and build
and then create assemblies from any any of your pre-defined alternatives to quantities, prompting you to take
stock records or price lines, referring ensure orders aren’t held up. Instantly advantage of economies of scale.
to any text that’s been entered to create back-to-back orders where you Utilise back-flushing for any or all of
describe the process. With Access have shortages, subject to full purchase the goods used within your
Dimensions, you can easily manage order authorisation. Using Sub-analysis, manufacturing process and for a
complex builds by nesting one you can easily pinpoint precise stock kanban supply system, if required.
assembly within another, items and allocate serial numbers for Damaged materials and unfinished
automatically tracking component traceability. Issued stock can be reversed goods can be written off.
serial numbers. Pricing of raw to ensure correct components are
materials is always reflected in your available for each order. To complete the process, Access
margin, enabling you to closely Dimensions enables you to quickly
monitor profit at all times. Production control create certificates of conformity
This area within Works Orders allows which can be tailored to reflect your
Creating Works Orders you to give each order a priority, own quality standards, and those of
The Works Orders module allows you to ensuring that your best customers are your customers.
set minimum and maximum build satisfied first and rush job deadlines
quantities, ensuring you simultaneously are met. Factory routing gives you Are you a large-scale manufacturer?
avoid producing unprofitable orders excellent visibility of progress and If so, then consider Access Supply Chain.
without exceeding your stock holding. early warning of bottlenecks, while Ideal for larger operations with full ERP
estimates are created automatically requirements, this proven solution
You can easily increase the efficiency of and tightly tracked against cost of offers capacity planning, warehousing,
your production run by combining, and labour and materials as the job full traceability, load planning, pallet
subsequently merging, sales and progresses. You can also run WIP tracking and much more.
Works Orders. All rules and options can analysis on-demand, helping you see
be overridden when required, subject where process improvements or For detailed information, request our
to full authorisation and control. pricing adjustments can be made. Access Supply Chain brochure.

Manufacturing & production 21


The amount of data entering your company is growing
every day. So how you store, access and manage this
information is becoming increasingly critical.

Document
management Document
management
Access Document Management (ADM) meets the
challenge by providing an end-to-end process for
managing your business-critical correspondence.

Using this one central system, ADM provides an easy


and cost-effective way to reduce storage and paper,
improve visibility and increase efficiency.

Fully integrated with Access Dimensions, ADM can also


look up documents held within any Microsoft SQL-based
database, giving you complete visibility of your business
information.

22
“Currently we don’t have
any visibility of invoices
that arrive into our US
office; Document
Management will enable
us to scan the information
and make it available
centrally, which will really
speed things up. ”
Helen Seaman
Rapiergroup

Document Management: store and retrieve any electronic document from one central,
secure location. Using web services, remote users can also view documents stored
against transactions – such as this invoice – via the internet.

Flexible, secure storage Using intuitive drop-down menus, you Version Control
ADM supports all standard file can add tags in just a few clicks, Using this function, you can track
formats, meaning you can store Word ensuring that mandatory information every change made over a document’s
and Excel documents alongside is captured (e.g. company name) lifecycle and ensure that you only view
reports, emails and images. Scanned alongside any optional data (e.g. and edit the most recent version. For
files are fully supported, decreasing company geographic). A large list of example, users can ‘check out’ a
the risk of copies going missing or default tags are supplied with each document, make changes to it and
becoming damaged. This also allows document, which can be added to ‘check it in’ as a new revision. Each
you to dispose of original hard copies and/or edited as you choose. revision can be accompanied by
where appropriate. All your detailed notes.
information is automatically backed Document Identifiers
up, and you can apply viewing This function enables you to build For example, the user could record
privileges to specified users, groups additional information into barcodes when they anticipate checking the
or a combination of both. and filenames to further refine the document back in and each revision
filing process. For example, you could can be marked as either ‘minor’ or
Auto-filing & scanning apply set values to specific barcodes ‘major’ to give the user an indication
Our optional Network Services module so that when filing purchase invoices, about the work carried out.
enables you to process large volumes the system automatically populates
of documentation with ease. Barcodes the ‘Database Name’ field and fills out Integration with Access FocalPoint
produced in Access Dimensions can be the ‘Purchase Ledger Primary’ tag. Utilising web services, authorised
printed and attached to documents staff can also view and approve
such as purchase invoices and be left File Prefixes documents linked to projects held in
to scan. Each scanned file is deposited Using the File Prefix function, you can Access FocalPoint. This means that
on a network folder, which is also code documents so that similar instead of having to wait for a
constantly monitored. ADM reads documents are automatically stored document such as a purchase invoice
documents coming in and determines together. Similarly, adding a Prefix to or contract to come into the office,
where they should be sent, for barcodes will ensure that only specified staff can simply go online to view the
example, a specific user inbox or a barcodes are read by the system. document, then approve and/or
certain folder. Adding a Prefix in this way means that amend it if necessary.
only the correct information is picked
Tagging tools up, and eliminates the time-consuming ADM can also incorporate a workflow
Once in ADM, the simple process of process of redacting irrelevant barcode using alerts, increasing collaboration
applying ‘tags’ make documents quick information prior to scanning. and speeding up the project lifecycle.
to file and easy to retrieve.

Document management 23
The Workflow Forms module within Access Dimensions
enables you to recreate any process electronically, using
automation and alerts to speed up the capture and
flow of information around your organisation.

Workflow Forms
Workflow
Forms
Tasks that would normally require intervention from
your accounts department, such as requesting a new
supplier code, can now be instigated by any authorised
user.

By enabling users to create their own, more efficient


workflows and linking them to your core processes, you
can see greater return on investment in every part of
your organisation.

24
“Alerts keep approvers on
Needs analysis Form creation Authorisation Report setup Implementation
their toes so they tend to
approve things far more
Business need quickly... Access has
Integration with n Authorisation n n Confirm design
for specialist Reports required?
data collection
accounts data? required? with business definitely speeded up our
y
internal processes.”
y y
Sue McDonald
Link accounts Authorisation Design and add Competition Commission
Consultancy Assign users
data process designed reports

Integration with Publish form


Agree form n Further actions n n
3rd party Alerts required? to chosen
design required?
system? applications

y y y

Link 3rd party Design further


Form designed Design alerts
system? actions

How we do it: following a detailed needs analysis, we can design Workflow Forms to replace any
of your paper-based processes. Using tools such as workflow and alerts, this function can
significantly streamline the collection and analysis of generic business information.

Flexible design For example, some procedures may Increase visibility


Any paper docket and form in your only require a one-step sign-off Two-way integration between
business can be replaced with an routine while others may need to go Workflow Forms and Access
electronic version, tailored to your through a range of different managers Dimensions extends visibility into new
chosen layout. Using Workflow Forms, and directors. areas of your business. For example,
labour-intensive processes such as information can be shared with
requesting a new supplier or receiving Alerts customer, supplier and employee
sign-off for specific requests can be Workflow Forms can trigger email records and analysed to provide a
reduced to a series of defined steps, alerts to specified users, advising wealth of stats and reports. Digitally
making lengthy emails, printouts and when their input is required. Such a stored information can be shared
hard copies a thing of the past. request might be to add or amend more effectively and staying up to
detail within the Workflow Form or to date takes less time and effort.
Central storage approve the information in it. You can
Workflow Forms can be associated also instigate follow-up actions by Highly flexible
with any record within Access replying to the alert if appropriate, Workflow Forms are flexible and can
Dimensions – making it easy for and indicate details that need further benefit users in all areas of your
authorised members of staff to enter clarification by entering notes. business. Our consultants will work
and view information. Using Access with you to create the functionality
FocalPoint, you can view Workflow Save time searching that benefits you, based on a detailed
Forms via the web, giving you instant Workflow Forms bring information to discussion of your needs.
accessibility any time, anywhere in you rather than than the other way
the world. around. Each user has their own ‘inbox’, Just some Workflow Form examples
meaning you can quickly see all those include the ability to:
Whatever version you choose, tasks awaiting your input and quickly
• set or increase a credit limit
Workflow Forms empower your staff action them without having to search
and release the burden on other for any additional information. • create a new supplier/edit supplier
departments – you no longer need to details
trawl through paperwork or phone Improve data security
• request a project code
around for information. User permissions are easy to set
within the software, giving you tight • validate additional fields within a
Workflow & authorisation control over your business-critical customer record (e.g. ‘directions to
You can embed configurable rules into information. For example, you can site’ which have been checked).
the system to automate the route that assign security levels to fields on a
each Workflow Form takes around your Workflow Form so they’re only visible
business. This can also incorporate to the appropriate users and/or
single or multiple-level approval department at the right stage within
routines to suit your requirements. the workflow.

Workflow Forms 25
In today’s busy world, being out of the loop just isn’t an
option. You want to be connected to your business
constantly, wherever you happen to be. That’s why we
developed Access Mobile.

Access Mobile
Access Mobile
This unique platform provides powerful two-way
integration between your mobile device and your Access
system – so you can be at your most productive, 24:7.

26
“This app is great... I can
approve various
transactions
directly from my iPhone
ensuring an effective
workflow and control in
the business.”
iTunes reviewer

Access Mobile: enter/approve expenses, fill out timesheets, view KPIs and get live customer
information at your fingertips. Powerful integration with your Access system means you can
work more efficiently 24:7, using mobile devices you already hold such as iPhone or BlackBerry.

My Timesheets Integration with CRM Simply enter the required values when
Using Access Mobile, it’s easy to enter Two-way links with CRM systems such submitting expenses (e.g. miles
and submit timesheets on the go. as Access Dimensions and GoldMine travelled) and Access Mobile will
The intuitive interface features Enterprise Edition give you an instant automatically incorporate the
pre-configured lists and drop-down picture of all your customer and corresponding ‘carbon values’ into
menus, allowing you to quickly tap in prospect information. For ease of your overall business carbon footprint.
information such as dates, values and navigation, your accounts, contacts,
project codes. To save time, existing activities, opportunities and cases are Reports & KPIs
timesheets can be duplicated and divided into fully customisable All the reports you’d normally get from
edited to speed up repeat or similar ‘workspaces,’ each of which is fully your desktop, such as Aged Debtors
submissions. linked so that you can quickly jump and P&L, can be viewed and emailed
from one to another and drill down on direct from your mobile, giving you
My Expenses the information you need. real-time, on demand access to your
Scrollable lists and intuitive KPIs wherever you are.
drop-down menus allow you to These functions also integrate with
quickly tap in expense claims, with full the Google navigation tools, allowing Benefits
detail of values, dates, project codes you to utilise the map and journey • Enter and approve timesheets and
and additional notes. Images taken on planning software described above. expenses on the go
your mobile, such as receipts and rail
• Approve absence and purchase
tickets, can also be attached to Multi-level approval workflow
requests sent to you by staff
complete your submission. Timesheets, expenses, absence and
purchase requests can undergo an • View and email key reports from
My Appointments approval procedure, ensuring your mobile
Live integration with Access information is properly authorised
• Account for your business carbon
Dimensions lets you see all your before updating the Core Ledgers.
emissions
upcoming appointments at-a-glance Authorisation can be configured to
and drill-down to detailed contact suit your business, from simple one- • Get instant, up-to-date customer &
information. Using the map function, step routines to complex procedures prospect information when on the
you can also see how close client sites involving many members of staff. road
are to appointments, and view all • Multi-level approval workflow to
locations within 40 miles of a specific Accounting for Carbon Emissions (ACE) suit your needs.
postcode. This helps you plan journeys Integration with the Access
more effectively and maximise time Dimensions ACE functionality extends
out of the office. carbon reporting to your mobile.

Access Mobile 27
From invoicing renewals and managing schedules to
tracking outstanding jobs and providing call support,
Access Service Manager gives you total control of your
service contracts.

Access Service
Manager
Access Service
Manager
Available as part of Access Dimensions or seamlessly
integrated with your existing financial packages, this
powerful solution provides excellent functionality for
every area of service.

So whether you’re taking calls, allocating resources,


attending sites or billing, we’ll give you the visibility you
need to increase customer loyalty and attract new
business.

28
“...we’ve soaked up the
Out in the field Service desk Engineer Post service
equivalent of an entire
persons’ workload – proof
Details retrieved
Problem
Inbound call
Job downloaded
from PDA &
Invoice printed to me that Access Service
encountered to PDA & posted
checked Manager has worked.
Going forward, we
anticipate a 15% increase in
Call raised in Follow up
service manager required? repair work which I’m
confident we can handle
without increasing head
Job allocated to count.”
Engineer
engineer &
dispatched
attends site Marc Horner
FUJIFILM UK

Job details
Job updated completed
on PDA

Workflow in Service Manager: this powerful solution gives you end-to-end visibility of your service
obligations, providing all areas of your business with the ‘same view of the truth’ whether taking
calls, attending site orinvoicing customers.

Call Centre Planned Preventative Maintenance Meter Billing


Using Access Service Manager, all your Boost your reputation for reliability Ideal for the copier or franking
call history is easily accessed from one with tailored Planned Preventative machine industry, this feature enables
searchable screen so that you can Maintenance (PPM) schedules that you to track meter charges with ease.
provide a fast, confident service. minimise customer downtime and Using Access Service Manager, you can
Using on-screen alerts, colour-coded reduce your replacement costs. cater for unlimited number of meters
priority statuses and call centre KPIs, Choose from a fixed-term contract or whether rental or purchase models.
you can continually monitor generate schedules on a job-by-job One-time data throughput from
performance and drive improved basis and build in additional extras, machine to invoice makes the process
response rates. such as pre-paid breakdown call-outs, fast and accurate.
with ease.
Job Scheduling Self-service
Maximise your resources, allocate the Contract Management Access Service Manager provides
right engineers to jobs and tighten Using Service Manager, you can easily two-way integration with the internet,
links between office and field. This manage multiple equipment across enabling engineers to retrieve and
feature lets you manage multiple calls, all your different sites. Key criteria, upload the latest job information 24:7
allocations and all day-to-day office such as cost price and warranty via hand-held devices or their laptops.
activity from a single graphical diary. information, resource costs and serial We can also create an online portal
numbers, can all be accessed and from which customers can log new
Workshop analysed, providing the information calls and check job progression – both
See what work’s due in, how long it’s needed to make decisions regarding of which speed up service levels and
taking and how much it’ll cost. The pricing, uplifts and profitability. shift the pressure on your call centre.
Workshop module provides visibility of
chargeable parts, stock and labour Billing & Contract Renewals
together with detailed WIP analysis for Access Service Manager lets you
complete clarity over your profit line. create flexible schedules,
encompassing everything from
Parts Management call-out charges and labour rates
Always have the right parts and spares down to fitting and travel so that you
within easy reach. Using this feature, can account for all renewals and
you can set minimum and maximum chargeable activity. You can easily see
stock levels for each van; Access the renewals due in any given period
Service Manager will then prompt an and deploy renewal notices and
appropriate re-order quantity when invoices in your chosen format,
these levels are reached and automate ensuring no contract is overlooked or
the purchase order to suppliers. forgotten.

Access Service Manager 29


Available standalone or fully integrated with SelectPay,
SelectHR will support you through every aspect of the
employee lifecycle.

SelectHR
SelectHR
Entirely browser-based, this .NET solution features the
Microsoft 2010 Ribbon interface for ease of navigation
and offers a wide choice of modules such as Learning &
Development, Recruitment and Self-service.

By providing tools not only for your HR team but also


for your job applicants, agencies, employees and
decision-makers, SelectHR will streamline the
communication, collection and analysis of information
across your entire organisation.

30
“SelectHR has saved a
phenomenal amount of
paperwork and data
entry… it has become
second nature to
everyone here!”
Joan Wixey
Cripps Harries Hall LLP

Instant visual impact: Dashboards in SelectHR transform raw data into easy-grasp charts and
graphs. Being web-based, decision-makers can now analyse KPIs, such as headcount and absence
online, wherever they happen to be.

Recruitment and Selection Self-service Dashboards


Whether recruitment is largely This is a secure, online portal where Dashboards build on the many
owned by HR or devolved to employees can view key information comprehensive standard reports
managers, SelectHR makes the whole and carry out a wide range of tasks. within SelectHR, bringing you
process streamlined and efficient. For example, using Self-service, staff immediate, relevant information via
Workflows make vacancies quick to can view and print payslips, update graphical charts and graphs. Using
create and easy to track while their bank and address details, enter this module, managers across your
ensuring all applicants undergo your timesheets and request holiday. For organisation can view KPIs such as
pre-employment checks (e.g. CRB). security, information requiring turnover, headcount, absence and
authorisation can also undergo an training online, from their desktop, in
For successful candidates, SelectHR approval workflow. By encouraging real-time – bringing speed and clarity
facilitates the onboarding process, both staff and managers to take to decision-making.
automatically creating contracts and ownership of key tasks, Self-service is a
updating the relevant teams of new proven way to significantly reduce System configurability
joiners. duplication and paperwork within HR. SelectHR is fully configurable, allowing
you to choose how information is
HR administration Workflow presented to specific groups of users
SelectHR enables you to hold all SelectHR’s powerful workflow tools and which information they have
employee information in one place. allow you to build processes into the access to. Your system comes with a
From work permits and employment system to cater for activities such as huge selection of configuration tools
checks to absence details and accident adding new employees, booking and as standard, meaning that you can be
reporting, this ensures that approving holiday and managing up and running very quickly yet have
information can be accessed quickly appraisals. This is an excellent way of the ability to easily expand the system
and easily and that you can report on streamlining many of the paper-based as your needs change.
any aspect of it. HR related processes in your
organisation. Many workflows are Payroll integration
Learning and Development provided as standard and you have the SelectHR offers optional integration
SelectHR brings together the areas of flexibility to create/edit as required. with our payroll software, SelectPay.
training, learning and development so This allows details such as job and
that you can easily monitor your Document Management salary history to be shared, ensuring
employees’ development and This function makes it easy to store key employee data is entered only
maximise your understanding of their documents held against employees or once. It also allows staff to view (and
needs. All these details are held in one any other part of the HR system. With print) their payslips and P60s via
place, meaning you can easily analyse powerful content search capabilities, it Self-service, improving communication
costs, attendance and effectiveness also makes it easy to locate CVs and and freeing your payroll department
while enabling staff to manage their non-employee specific documents from routine tasks.
own training activities via Self-service. such as policies and job descriptions.

SelectHR 31
SelectPay simplifies payroll processing and provides the
in-depth analysis you need to align payment with your
strategic objectives.

SelectPay
SelectPay
Regularly re-accredited to the highest standards set by
HMRC, SelectPay streamlines a whole host of routine
payroll activities, from adding new starters and
paytypes to sending payslips and P60s via email.

To complete your solution, SelectPay also provides


seamless integration with Access Dimensions and
SelectHR, bringing even greater efficiency and accuracy
to your payroll processing.

32
“Using SelectPay, we’ve
seen a ROI of six months by
simply eliminating bureau
costs... and reduced payroll
administration by 90%.”
Emma Best
CeX

Employee records in SelectPay: all your staff information is stored centrally, available under tab-
style cards for quick and easy viewing. Optional integration with SelectHR allows for authorised
employee details (e.g. new starters) to be passed directly into the payroll, avoiding duplication.

Payroll processing Employee records A final report ensures no one gets


SelectPay provides a comprehensive User-friendly wizards guide you missed off, and you can easily view
selection of the most commonly used through the process of adding new and re-send payslips from previous
paytypes and frequencies as standard. starters, with tab-style record cards periods.
You can create and amend these as that allow you to quickly build up a
required, making it easy to handle comprehensive store of employee P11D processing
changes to staffing levels and varying data. Just some of the information you Company cars and loans are dealt
pay dates. You can also group specific can collect includes: employment with automatically while all other
records and ensure payment is made history and qualifications; holiday calculations and reports are easy to
on selected dates – useful when you tracking; individual pay components manage. P11D submissions can be
have a large payroll or when dealing and an employee photograph. made using traditional printed reports
with multiple subsidiaries. or online filing.
Reporting & analysis
Full integration with existing systems Comprehensive reports are provided Integration with SelectHR
Payroll data produced within as standard, and exception reports are Seamless links with SelectPay
applications such as timesheets, also available to help you validate your streamline the entry and maintenance
expenses, key card entry systems and payroll before it’s finalised. SelectPay of shared information. For example,
spreadsheets, can all flow into SelectPay keeps full details of all payments new employees entered into SelectHR
for processing without duplicate entry. made, allowing you to prepare and join as a starter in the payroll with any
Integrate with Access Dimensions and distribute management reports at the changes fed through. Using SelectHR’s
SelectPay will also automatically update click of a button. Self-service module, staff can also
the Nominal Ledger and Project Costing update their personal details (e.g. bank
modules for you, making it even easier Epayslips and contacts) online. All information is
to process complex payrolls involving This popular function increases sent to you to approve before updating
shift patterns and overtime. efficiency and reduces paper by the payroll, giving you total control.
replacing traditional payslips with
Electronic submission electronic ones. Tight security settings
SelectPay is fully compatible with the mean that epayslips can only be
Government Gateway, making it easy opened using a password known to
to meet HMRC guidelines on the user and a wizard makes it easy to
electronic submissions e.g. P11D, P14, set up the required delivery and
P35, P45 (1&3) and P46 (car). output options.

SelectPay 33
GoldMine® CRM from FrontRange Solutions® is a world
leader in the development of powerful, business and
customer relationship management software.

GoldMine CRM
& sales
automation
GoldMine
CRM & sales
automation
For over a decade, we’ve implemented this market-
leading solution alongside Access Dimensions into a
wide range of industries and sectors.

By partnering with specialist software suppliers such as


FrontRange, we can extend our solutions further, and
pass on even greater benefits to you.

34
Customer
Campaigns Lead qualification Prospect to order
management

Target Multiple Convert to


Receive enquiry Prospect
suspects contacts live sales order

Create Telesales Meet / needs Financial


database follow up analysis ledgers

Microsoft Create customer


Campaigns Lead qualified? Quote record
Word

Project Microsoft Pipeline / Customer Service


Tasks
costing Outlook estimate orders management manager

CRM workflow: GoldMine lets you co-ordinate the entire marketing and sales lifecycle from one easy-to-use package. Optional
integration with Access applications such as Dimensions further smoothes the sales workflow, allowing sales staff to take ownership
of tasks previously left to finance.

Campaign management GoldMine enables sales users to Customer service


Whether you need to send an email, follow a consistent selling practice to GoldMine allows you to assign,
perform a mail merge or capture web help improve chances of closing the escalate and resolve customer service
leads, GoldMine will help make your deal. For example, once opportunities requests the quickest way possible.
marketing campaign a success. reach a certain stage, users have the Using this centralised system,
GoldMine offers you a centralised ability to create projects converted customer service staff can quickly
location to track activities and from opportunity information. access the problem, route the issue to
contacts associated with a marketing Projects can be created and tracked the service agent who can best solve
campaign or promotion. Marketing from any opportunity, won or open. the issue, and communicate to the
teams can easily define and track the client so they stay informed of the
status of campaign tasks and contacts Account management service request progress.
to be touched. It can also be used to GoldMine captures customer, contact
configure web import to capture leads and prospect data, all in one GoldLink+
visiting your web site as a result of a convenient location. By enabling your Powerful two-way integration
call to action or promotion. sales, marketing and service teams to between GoldMine and Access
enter and view consistent data across Dimensions empowers your
Using GoldMine, it’s easy to segment all facets of your company, your salespeople to carry out tasks usually
your data and create action lists based account managers can view customer left to finance, reducing duplication
on each of your ideal customer relationships, maintain account and and smoothing the sales order
profiles. Extensive reports such as contact history, and manage their workflow. Tasks such as entering
reporting cost-per-lead, cost-per-sale daily activities with ease. quotes, updating active contact
and conversion ratios are all produced records, controlling invoice and
in a few clicks, giving you the facts you Sales force automation delivery address details and sales
need to analyse and improve Daily tasks such as sending emails, orders can be easily managed from
performance based on past results. updating lead information and within the GoldMine interface.
scheduling follow-ups can be
Sales management automated, reducing administration Moreover, powerful integration with
GoldMine offers you a view into your and defining clear ownership over customer records provides staff with
open, closed, won and lost leads and projects. Powerful access to full order histories, making it
opportunities. Each sales agent can forecasting gives you estimated easy to identify sales opportunities.
maintain their pipeline in real time timings, values and likelihood of Stop status, stock records and credit
and also leverage team selling efforts closure and total visibility over your limit warnings are also accessible at-a-
since any opportunity can be assigned sales pipeline. KPI reporting helps glance, ensuring that you always have
to multiple sales staff with specific sales managers ensure that the team one eye on your profit.
roles to help close deals faster. keep on top of next action dates.

GoldMine CRM & sales automation 35


Winner: Software Package of the
Year - Accountancy Age 2010

Winner: Enterprise Accounting &


Finance - Sift Media Business
Software Satisfaction Awards 2010

Winner: SME Human Resources &


Human Capital Management - Sift
Media Business Software
Satisfaction Awards 2010

Access UK
The Old School, Stratford St. Mary
Colchester, Essex
CO7 6LZ, United Kingdom

T 01206 322 575


T 0845 345 3300
F 01206 322 956 Winner: Construction Accounting
E info@theaccessgroup.com Software of the Year - Construction
Computing Awards 2010

Access Ireland
Plaza 212
Blanchardstown Corporate Park 2
Blanchardstown, Dublin 15, Ireland

T +353 (1) 885 5577


Winner: Green I.T. Awards -
F +353 (1) 829 3881 Environmental Accounting
E info@theaccessgroup.ie Software of the Year 2010

consulting | software | solutions


www.theaccessgroup.com

© Access 2011. E&OE. Version 1.

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